Have a several-years old Lenvo desktop that would POST and then shut down. Took it in and they fixed it quickly and efficiently. I suspect the true issue was "operator error" but they were very polite and even helped carry the desktop to my car! Yes, they are a little pricey, but it was 80% cheaper than buying a new one, which is what I would normally do I got a follow-up e-mail the next day and Eric walked me through the graphics settings I needed to change to run it on my 50" display. now that's good customer service read more

LapFix wasted nearly $500 and hours of my time that I will never get back. My screen was splitting apart that required replacement that cost over $350. LapFix ordered the replacement, only to be sent the wrong product. LapFix re-ordered a correct replacement and charged me over $100 for labor. The replaced screen only lasted 2 months before splitting apart again. I'm not a hipster that drags my laptop around town and park at coffee shops for hours, my laptop rarely leaves my home. When I returned to LapFix they plan to order from the same supplier and will charge me another $350 to replace the screen. I said no thank you, at this point I might as well buy a whole new laptop. Hey LapFix, maybe you should change suppliers, they're probably selling you refurbished crap. read more

I came in with a broken Surface Pro 7. It had been damaged & would not start/boot properly. Eric took the system in and sent emails on the results. Unfortunately, after running some diagnostics ($75), the prices offered for repair options were significantly higher than the machine's replacement value. And the data recovery price was still much, much higher. While I respect their attempts in running diagnostics, I can't find in good conscience to recommend them beyond their basic diagnostic services - because we decided the cost for repair was so much higher than anyone other than a business with critical need could consider affordable. I believe they could potentially have done a reasonable job, but thats only based on a few limited interactions, and I suspect their repair costs might scare most hobbyist customers away. However, they were professional, polite, appeared to have a neat store & good inventory tracking system- which is often better than a warehouse computer repair bench facility. read more

Dishonest people. Bad business. $300 later nothing is done.very disappointed. Never again I trust someone online because of them. Tried to take my laptop and keep it in "recycle" after falsely accusing me of abandon it. read more

I called them to ask about some services and the guy that answered my call was pretty knowledgable and very nice to answer all my doubts about my laptop! read more

Very disappointed by my last experience. Pricing is extremely predatory for repairs and data recovery. I had a laptop that would not turn on due to an issue with the ram, however the hardrive was fine. To recover the data they tried to charge me 500 dollars. This extremely insulting. I ended up doing this myself with a 25 dollar m.2 reader of Amazon and the removal of 6 screws. I implore you to please get multiple quotes. They will not give you a quote until you drop it off and it's behind a 75 dollar diagnostic fee! This would be fine if their prices are competitive but they are not and it's impossible to know until you have been charged if the offer they send you is unacceptable. They thrive off of individuals that don't have the technical knowledge to know when a charge is absurd. Take the time to shop around, I would stay clear of this establishment. read more

LapFix - 500 dollars for a drive that isn't damaged - IT Services & Computer Repair Near Me - Alexandria, Virginia

Hello ALL, I stopped by one day to inquired about upgrading my HP laptop, not only did I get great information but you just know when someone is talking about their craft passionately and is knowledgeable. I found ERIC to be the tech you will need to see. I'm happy now that my machine is up and running. Thanks Eric. read more

I bought a very high-end laptop in 2018 that still offers stellar performance for everyday PC tasks. It still works today thanks only to LapFix. We've all been there, right? Just moved halfway around planet Earth from Australia to DC when, jetlagged, you accidentally dump the contents of your Hydroflask (it was water) while watching Back to the Future Part III on Netflix in the middle of the night because you can't sleep. Just me? After letting the computer sit a few days to dry out, wishfully hoping for a recovery. On attempting to start it back up, though, a series of flashing lights and then -- black. Nothing. No response. Just (my) despair. So, of course, I turned to Yelp. Yelp said, 'hey, friend, go to LapFix.' Did I listen? Not initially. I tried Geek Squad, which was closer to my hotel. That was an obvious failure and here I will humbly ask the forgiveness of Yelp and LapFix for this error in judgement. I have learned, I swear. So I dropped it off at LapFix and a couple of days later received the estimate. Stuart kindly took my call and answered my questions honestly, which I appreciated so very much. Especially asking if it was worth the repair cost, and how much life I could expect from my computer after the repair. On balance, the cost of repair was, to me, still better than buying a new equivalent laptop. So I went for it. A little more than a week later, I got my text that everything was good to go. I paid and gave it a test drive in the store before heading out. It worked! But it looked weird. We couldn't access any of my data. So I left it another day for troubleshooting, where they ended up restoring my OS, and all was fully restored. A week on from that, I'm still so, so happy with my choice. These guys are absolute pros. I cannot thank you enough, LapFix! read more

I still cannot believe I found LapFix just by trying to fix something on my own one day. I stumbled across their YouTube channel, watched a video, and when I scrolled down to the description box I realized they were located right here in Alexandria, Virginia. I was honestly expecting the shop to be somewhere far away, so finding out they were local felt like a blessing in disguise. I truly cannot recommend LapFix enough. Their pricing point is so much more fair compared to MicroCenter and another local laptop shop in Fairfax, VA. Not only did I find the channel by chance, but discovering that this amazing team was located right in Virginia made everything even better. I am beyond thankful I found them and the whole experience has been such a relief and a blessing. read more

I have used LapFix several times. And I just can't praise them enough. Eric is so patient explaining things and "dumb-ing" it down to those of us (me) who are technically challenged. This the place to get your Mac fixed, straighten out, and back in working order by some of the nicest people. read more

Warning: Do Not Send Your Device for Diagnosis if You Have Performed Memory or Hard Drive Upgrades I found myself in a peculiar situation where I wanted my motherboard inspected and came across a business that turned out to have a policy against working on devices with memory or hard drive upgrades. Despite such upgrades not voiding the manufacturer warranty, this company refused to service my device. When I mentioned this issue to Stuart, he cited their policy: "As per our policy (see line 2 of our terms and conditions on the form you sign before sending in your device): 'I understand LapFix will not work on laptops or hard drives that have been already opened or worked on.' We have this policy to ensure the laptop's condition and to fully repair it with no external issues." He pointed out that screws were missing and shielding was damaged, but both of these issues would be a result of performing the upgrade. I wish this policy had been mentioned in their videos. Save yourself the trouble and pay at your own risk. The vendor was able to determine that my issues were indeed power-related quite easily, which left me perplexed. read more

LapFix - IT Services & Computer Repair Near Me - Alexandria, Virginia

Had a recent screen issue on my MacBook Pro. They did a fantastic job diagnosing the problem. ordering the part and installing, keeping me informed of delivery. I could not be more pleased with attention and professionalism at LapFix! Tom C. read more

The Group at Lapfix are great. They were quick, personable and informed. A veritable oasis in a dessert of uncertainty! Thank You read more

Outstanding work! The folks at LapFix brought back to life two MacBook Pros (circa 2011/2012) I've kept for over a decade since they're the last upgradeable unibody Macs. Both are now running so well I can use either as a primary laptop running against cloud apps. I wouldn't hesitate to bring another Mac to LapFix! read more

Very helpful and knowledgeable staff. They helped me in a jam and I discovered they have some very cool and fun computer equipment.

Awesome and expedient service. Eric was professional and courteous. They recovered all my data from my ailing laptop

Like some reviews say: go somewhere else!! Look at bad reviews and I ran into same problems!! Maybe these 5 star reviews is fake news and AI generated! Who knows! I don't write many reviews and thought worth time to write a review! read more

Did a cooling fan fix on my laptop. Again, great work with quick service. Highly recommend.

They managed to fix my laptop, but I was charged a fee for diagnostics without being told about it up front. It would be nice to know these things beforehand. read more

As a recently retired Director of IT, I know a computer whiz kid when I see one, and Eric is the real deal. After rescuing data from a battered old laptop whose CMOS would not recognize the hard disk, he had my business. I also send all family and friends to Lapfix. No one has been disappointed yet. Prices very reasonable, turnaround very quick, results always successful--what's not to like? read more

Reliable, professional, timely -- highly recommend! Thank you for the service, I'll be back again! read more

My MacBook needed a new battery. Apple said I'd need to leave it with them for 10 days, maybe longer, in order to get it replaced. I use this computer for work and being without it for 10 days wasn't an option. Lapfix did it for me in 24 hours. First they ordered the battery (I paid over the phone in advance) and then called me when it came in. I dropped off the laptop and picked it up a day later. I couldn't be happier with their service! read more

I am a big supporter of small business, right to repair and the reduction of e-waste. Its not just that LapFix doe this, they do it with upmost professionalism and honesty. This kind and knowing staff will be upfront about thier processes and will keep you well informed on the repairs. Thanks for getting me back up and running! Highly recommend their services. read more

I dont remember if I wrote a review because its been 6 or 7 months or more? I dont remember.They fixed my battery problem on my old macbook pro 2012 retina when apple AND best buy said they wouldnt touch it because its too old. Its just a backup laptop and the battery was causing me problems. I dropped it off and got it back a week later and viola. Everything works great. I will use them for all my apple needs in the future. Amar Singh read more

I called over the phone if I could get a diagnostic form filled out by them for my iPhone XR They said yes I came to their place with the phone They said they can't fill out the diagnostic form (for some reason they can only fill out diagnostic forms for models of iphone 6 or older. Which is total horse crap of course) Liars don't deserve to do business read more

I have a hard drive filled with special photos that I have held on to for over a year after it stopped working because I did not trust any of the companies I researched. Recently, I found LapFix's YouTube channel and after watching a few, I decided I found a company I could trust and I was right. Highly recommended. read more

If I could give a half star, I would. This place is unprofessional, unprincipled, and disreputable. I dropped off an external hard drive, specifically telling the LapFix staff what the problem is and only needed to recover the photos. I asked for a range of costs and they refused to provide it, and agreed to diagnose the problem. When they contacted me later, they said "we can try to recover some of the data for $1,700. When I asked them why is the cost too high, they told me because the machine they use to recover that data had cost them $20,000." So, basically, it came down to overcharging customers to make up for their overpriced machine. When I asked them what diagnosis they performed on the hard drive, they refused to tell me, saying "we did some tests," and also refused to answer when I told them what is the problem. Even so, they held my hard drive hostage and wanted me to pay a $65 "diagnosis fee," which they never mentioned in advance and they never follow up on an email, text, or even phone call. This place overcharges customers. I would never send any work of any kind to LAPFIX again or otherwise utilize any services of this place under any circumstances. I DO NOT RECOMMEND Lapfix services to anyone, anywhere, at any time read more

Great place to get your Mac repaired. Eric is fantastic. One of the few places found that can do level 2 repairs!

I do not recommend this business to anyone since they are not trustable, unprofessional, commit fraud, and completely lie about their 90-day money-back guarantee. Ask them about the receipt they ordered for your device if they mentioned replacing any parts. They substitute components from other devices with those in your device and claim you ordered it from the genuine supplier. They looked at my laptop and informed me that the motherboard needed to be replaced. I agreed with them and gave them the money, but after a few days of use, I found that my laptop was operating very slowly. I returned a few times, but they were unable to fix it. When I questioned them about their 90-day money-back guarantee, they refused to give me my money. When I demanded to see the order confirmation for the motherboard, they gave me illogical excuses. They short guy over there logic is ridiculous. read more

Background: I have been building computers since 1989 and have owned almost every PC compatible computer since 1985 (e.g., PCjr, 286, 386SX, 386DX, 486SX, 486DX, 486DX2, 486DX4, Pentium, Pentium 2, Cyrix 6x86, etc.) However, since I now manage multi-billion dollar programs, I don't have the time to do board-level repairs, thus my experience with LapFix. What happened: I brought in an Alienware Alpha, specifically telling the LapFix staff that I already knew the problem was a blown capacitor on the motherboard and that I wanted them to diagnose the specific capacitor ***because others' proposed fixes of $350 for a new motherboard was too expensive.*** I asked for a range of costs and they refused to provide it, but since they had agreed to diagnose the specific capacitor, I left the machine with them to do the agreed-upon work. When they contacted me later, they texted"we can do a repair for the motherboard for $365 or recover the data for $195," and refused to tell me what the specific problem was. When I came into the store and asked them what diagnosis they performed on the computer, they refused to tell me, saying "we did some tests," and also refused to answer when I asked why they didn't perform the agreed-upon diagnosis. Even so, they held my computer hostage until I paid a $65 "diagnosis fee," and when I got the computer home I couldn't see any screwdriver or other marks which would indicate they had even opened the computer. If the business isn't prepared to do the service asked for, the business should refuse the work, as it is fraudulent and offensive to charge a diagnosis fee when the customer knows more about the problem than the person who "diagnosed" the machine. I also note that in their response to this review, the owner still didn't validate what diagnosis they did. I posted this review on multiple sites without changing the text because the facts of the event did not change. They should be very happy that I didn't do a chargeback; based on the owner's response, that is what I should have done. read more

This is my choice for local computer repair. The people are responsive, extremely competent, and do not attempt to gouge you on prices. You can trust them to treat you fairly, and fix your computer problems quickly. read more

The staff at LapFix have always been helpful and very patient. They have always given a great service and I'll continue to support them

LapFix replaced my iPhone 8 battery last week and did a great job. I wanted to wait a week to let the battery cycle a few times and check for any problems (i.e. screen, overheat, signal, etc.) before I left a review. LapFix replaced the battery in a timely fashion with no problems. Highly recommend. read more

I brought in my iphone here for repair. They gave me a ticket and after that I got a couple of phone calls regarding it from them and then no communication whatsoever for at least 2-3 weeks.I finally called and they said "oh sorry we cant fix it" 2 stars for poor communication. You could call your customers and tell them this and keep them in the loop instead of them having to call you. read more

A place which I don't recommend it even for an enemy. They rip me off for every chance they got me. I had them fixed 1 window, 1 Mac and the MacBook was broken a for the second time and took it back, he didn't tell me initially he charged me $65 for diagnosing, nowhere else charging for diagnosing, even Apple stores, so I had to pay and get my MacBook . Then I took it to an other tech and didn't tell the history about it and left it for a couple days for diagnosis, when I went back he told me the first tech damaged the motherboard when he was trying to fix one of the stuck button at first time. NOW I GOT A GOOD DEAL WITH THIS OTHER PLACE. Shop around ppl, don't get snatched read more

Staff are very friendly and professional. Highly recommend this place for desktop or laptop repair!

Great service and fast turn-around. Fair pricing and they warranty their work. I would recommend. I had my HP Omen 17 laptop repaired. It would turn on but nothing would happen. I could not even get into the BIOS. They figured it was a faulty data line and they repaired it. When I got it back, I upgraded to Windows 11 and the issue returned. I sent it back under warranty and they said my SSD went bad(probably during the upgrade). They gave me an SSD they had laying around and installed Windows 11 for free. I am very happy with their service and I will use them again. read more

Replaced hp battery. Quick response and turnaround! Highly recommend! Provided great service. Wouldn't hesitate to reach out to them for any laptop repairs. read more

Great service! They immediately diagnosed the issue with my laptop, fixed it by when they promised, and charged me what they estimated.

Absolutely amazing service! Called today with a broken screen on my daughter's Mac Book Air - great customer service over the phone, very transparent with repair cost & repair time. Dropped the item off and the item was flawlessly repaired earlier than expected and immediately available upon arrival. Michael's high quality customer service was truly appreciated! Highly recommend repair service here!! read more