The customer service is great here and the prices are very reasonable. They are also one of the…read morefew places that sell used tires.

Had my brakes replaced and two weeks later I noticed I'm missing a lug stem and nut and when I…read morebrake it seems my back end is swaying. So I take it to a local mechanic who shows me that the lug was clearly cut off and the swaying I was experiencing was due to my back wheels were both loose and ready to fall off. When I brought this to the attention of an employee at Monroe, they're excuse was my lug nuts must be old or it was over torqued and broke off but if I wanted it fixed I'd have to pay for it. Not happy that they won't correct their mistakes. I keep hearing bad experiences about them but didn't want to believe until it happened to me. I'm a believer now.

Everyone that goes in. There is always something wrong with everyone's car. "I've got to show you…read moresomething." Place is a joke, first and last time.

Lazy and careless staff. They cannot do a tire rotation without cross threading a lug nut. And if…read morethey do, they cannot fix it. Had to go to another garage to get it fixed. Massena staff is especially lazy and rude. Good luck getting a decent person.

Go to this dealer for an oil change. The guy comes out and says my brake pads are ready to give out…read moreand I should have them changed. I had just had brake work done a few months before. So I went to an HONEST mechanic down the street (where I found out that I could get the same oil change for about half the Frenchie price). The honest mechanic shows me my brake pads and says they are less than half worn. Never getting scammed at Frenchies again.

Decided to trade in my car but was very put off by salesmen in Watertown for disparaging my desire…read morefor a hybrid, giving me a payment amount without checking credit, & being rude about my surprise at the cost. Went back to Frenchie's & fell in love with an EV Blazer (much to my surprise!). Got an excellent amount on my trade, plus all available discounts I didn't even know about. Since the sale they've been so helpful answering my questions and helping me get familiar with driving an EV. Absolutely love this car & the people at Frenchie's!

I had an oil change and asked to have my front end checked out. I supplied the oil and filter. I…read morewas told nothing wrong with front end. All ball joints and stabilizer links were bad. I am ASE Master mechanic. When I was driving home the engine started smoking. Turned out the kid that worked on my truck who knew NOTHING first did not use the oil I gave them Royal Purple and over filled the engine and got some on the manifold. When I called to complain I was told Royal Purple oil is not colored Purple but it is. Clearly they are hiring unqualified workers and the owner's wife knew nothing about oil brands. They put inferior oil in my truck and instead of telling the truth that they could not check a front end they lied. it could have caused me to eventually get into an accident. Good thing I took it to a friends garage and checked out the front end myself.

Very friendly, and professional. Thank you for a easy…read moreprocess! Would definitely recommend using these guys.

I called 3 companies and after the first company/person showed up and tried to offer half of the…read moreprice that he quoted on the phone... I called these guys back and it was such an easy and simple process. Other than the initial phone call the whole process was 15 minutes. The driver showed up on time and paid me the cash that we discussed and provided a detailed receipt. The car was loaded on their tow truck within 15 minutes.