Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

They were prompt, professional, and very knowledgeable. They quickly figured out the problem,…read moreexplained everything clearly, and got the job done right. Excellent service and a great value. I would definitely use them again and highly recommend them.

Overnight, my 15-year-old refrigerator/freezer stopped working. I called Joseph with Appliance…read moreDoctors around 10am and he said he'd be out this afternoon to check it out. I got a text around 3pm saying he was on his way and he arrived shortly after. I told him what happened and he went to work checking various components of the system. He quickly found this issue (a bad start relay), replaced it and the refrigerator and freezer began cooling. It's always good to see a good technician jump in and solve an issue. Joseph was communicative during the entire process. You could tell he knows and enjoys what he is doing. I will call him again for any appliance or AC work we need in the future.

excellent service and quality repair of refrigerator. Took the time to explain the process and…read morefixes. Great value compared to others!

If you want an honest, fair, and thorough repairman...this is your guy! Sam goes above and beyond!read more

Jorge came out to price out to fix microwave. He quoted the 600 something dollars…read more He said 2 weeks the part would arrive, 2 weeks turned into several weeks. This went on for a long time, I really wanted my microwave fixed, so I was very patience. Until finally I ask for my refund, he gave me some story about the manufacturer not refunding him the funds that originally zelled him. He told it would take 14 business days to refund him and he would refund me. Long story short, he refunded me 400.00 dollars, the rest he said would refund me in 2 weeks, I guess if I don't reach out to him he will never refund me. I just said to him don't bother just keep the rest of the money. People be careful doing business with this guy.

Dealing with Jorge was the worst experience I've had with someone that is supposed to be a business…read moreowner. I payed him in full to order the part, that he told me would be in 3-5 business days. Well that turned into a week and a half. After telling me he had the part, he still wanted me to wait for him to install it. When I told him I couldn't wait any longer and return my money, he started cursing and threatening me! All I could do was say, WOW! He did return the money for the part, (which was over $400 dollars), but I couldn't believe someone who is supposed to be an owner could be soooo unprofessional! In my opinion this business is TRASH!!!!! With a TRASH! Owner. Don't give him money upfront!!!!!

Very quick response. Price was very reasonable, and given upfront, no surprises. Great…read morecommunication. Technician (Favio) made sure the job was done properly. Very professional. Will gladly do business with again.

The service was very slow, and the technician was unable to fix my refrigerator. Since they…read moreguarantee the repair, I am requesting my money back as per their 'money back' promise

Victor is very responsive to messages, communicates clearly, gives accurate and reasonable quotes,…read moreand most importantly he did a great job. He replaced a gas dryer belt since the drum stopped rotating and performed cleaning maintenance to clean out lint to prevent lint fires. The services were a reasonable price and he was thorough.

Vector fixed my washer, cleaned up , was polite and respectful…read more Washer is working great and he received the parts and installed the parts needed in one day . Great job!

Quickly replied to me to setup an appointment for my refrigerator/freezer that was not cooling…read more Showed up on time, was very professional, knowledgeable, and even cleaned the appliance filter. The filter had never been cleaned since I purchased it over 7 years ago. It was 2 inches thick with dirt and pet hair. I will definitely use Appliance Cowboys for any future appliance issues. Great job!

They could send a text or Respond but the only person I got…read morea response from doesn't come to my area in Pearland and I know he's good. I used them on the north side. This company did not respond.