Everything went well! Kevin had Amazing customer service,…read moremade sure he repeatedly asked me if I had any questions after explaining thoroughly everything about my car, got the price I wanted. Ian in finance showed me optional warranties without trying to talk me into things I declined. Both were very friendly.

I brought my vehicle in for a tire rotation at this Nissan dealership, and the wheel cap was…read moreimproperly installed, missing the next day. When I followed up, I was told that the hub caps were "in bad shape" and that the technician had installed all clips properly. This is not the first time this has happened at this dealership , Now they seem to imply that I somehow removed the wheel cap myself to get a replacement, which is untrue. I'm sharing this experience so others are aware of repeated issues with wheel cap installation and the lack of accountability.

I have written two previous Yelp reviews about the Service Department at Earnhardt Toyota at…read moreSuperstition Springs, and unfortunately, they weren't positive. After those reviews, the Service Department Manager reached out to me personally, listened to my concerns, and assured me they were working to improve. I'm happy to say they have! I recently brought my daughter's Toyota in for a scheduled 1:00 p.m. oil change and routine maintenance. In the past, even with an appointment, a simple oil change could take nearly three hours. This visit was a completely different experience. The service was completed in just over an hour, and I received text updates throughout the appointment letting me know the progress. It's easy to write a negative review when things go wrong, but it's just as important to recognize when a business takes customer feedback seriously and makes meaningful improvements. I truly appreciate the efforts of the Service Department Manager and his team for turning around what had been a disappointing experience. They've earned this five-star review, and I hope they continue providing this level of service to all of their customers. Thank you!

I contacted Earnhardt Toyota regarding a recall on my vehicle. They took down all of my information…read moreand created a profile, but told me they were unable to bring my car in because they didn't have the parts available. When I asked when the parts might be available, I was told to call back the following week. I also asked if they could reach out to me once the parts came in since they already had my information, but initially they said they couldn't do that or schedule anything. After insisting, I was told they would call me when parts became available, but the overall experience felt unhelpful and lacking in communication--especially for something as important as a recall that already has an official fix released. I hope they improve their process for handling recall appointments and customer follow-up.

Happy the items that needed fixing were still under warranty…read more Very happy with the loaner service that is offered. I didn't have to lose time from work. Awesome customer service!!!!! Angie was upfront about the items that needed fixing but were not under warranty. Everyone is so friendly, bought my car from Derrick 2.5 years ago and will look to him for my next vehicle. Tanya

Call to talk to service advisor and about alert I had on my GMC as well as a recall would've been…read moremy first time at this dealership and you have forever lost my business. The service advisor woman was rude to me when I said I just needed a minute to pull up my VIN number. I work in customer service and can hear disregard contempt and judgment over the phone in every way- totally uncalled for. I needed additional services I needed to have done to my vehicle and I would've happily paid them, but I will definitely be going to a different dealership.

I would like to thank Mike Falconer in the parts department for fixing my key fob for my Hyundia…read moreSante Fe.

Hey all, Just wanted to share what's been happening with my 2019 Hyundai Elantra. A few weeks ago,…read moreI took my car into the dealership after it broke down. They told me my engine was seized due to rod bearing failure-- at 88k miles, which, as many of you know, is exactly the issue that's been recalled or covered under Hyundai's extended warranty for this model/year. Same exact engine that's been having issues (2.0 NU MPI) The dealership said they were missing maintenance records and asked me to provide them. Luckily, I've always taken care of my car and changed the oil and did filters/rotations and the works. I was able to provide dates of ALL oil changes I completed that the car was being properly maintained during those times. Despite all that, Hyundai still denied the claim, saying it was due to "excessive neglect"--which is just ridiculous. I met every requirement and provided clear documentation. When I called Hyundai Corporate to understand what they meant by "excessive neglect," they refused to elaborate and told me the case is closed with no option to appeal. Here's what I've done so far: Filed a complaint with the Better Business Bureau (BBB). Filed with the National Highway Traffic Safety Administration (NHTSA). Filed with the Bureau of Automotive Repair (BAR) - someone has already been assigned to my case and will be visiting the dealership soon. Hyundai pretty much told us it's not their issue and we are screwed. Even though they have KNOWN issues with the same year/model/engine. I would never recommend getting a Hyundai, the engine in my car seized at 88k miles with identical issues that recalls are known for but they wouldn't even admit to it and kept saying "it's out of warranty". Please be aware and avoid buying a Hyundai at all costs. Horrible experience but it shed light to how crappy of a company they are and how much they don't care about their long time customers.

I've received wonderful service every time I've come here, and once again, this visit was a great…read moreexperience, especially working with Alex. I brought my vehicle in for routine maintenance, and they identified a couple of small issues that could have turned into bigger problems down the road. They handled everything quickly and efficiently, got the repairs covered under my extended warranty without any hassle, and kept the process smooth from start to finish. They also gave the vehicle a thorough once-over, confirmed everything else looked good, washed the car, and handed back the keys with a smile. This is absolutely the place to bring your Cadillac and I'd trust them with any vehicle.

Alex from service is a nightmare to deal with. He's condescending to my wife, unwilling to come up…read morewith solutions & makes us feel like a burden. We purchased a 2025 Escalade IQ and there have been a few warranty related repairs with the first run of that vehicle, which would be fine if Alex wasn't our service rep. I had a 5-star experience with a service rep from a dealership across the street prior to this, so it's been a complete night and day difference on what good service should look like.

I had an excellent experience with the Audi Gilbert service department. Service advisor Jahan…read moreHalaby was great and stayed on top of the project the entire time. The team was professional, knowledgeable, and kept me informed throughout the entire service process. They took the time to clearly explain the repairs and recommendations without making me feel pressured. Communication was great, turnaround time was efficient, and my vehicle was returned clean and running smoothly. It's refreshing to work with a service department that truly values customer care and attention to detail. I highly recommend Audi Gilbert for anyone looking for quality Audi service.

I recently purchased a pre-owned Audi and needed assistance setting up the Audi app. Since I wasn't…read morefamiliar with the process, I stopped by Audi Gilbert hoping someone could point me in the right direction. As soon as I walked in, I was warmly greeted by Orlando. After explaining why I was there, he immediately offered to help and took the time to walk me through the entire setup process from start to finish. Not only was he knowledgeable and patient, but he also made sure everything was configured correctly and that I fully understood how to use the app before I left. Orlando's professionalism, attention to detail, and genuine commitment to customer satisfaction were truly exceptional. Even though I wasn't there to purchase a vehicle, he treated me with the same level of care and respect as if I were buying a brand-new Audi. Experiences like this are what set a dealership apart. I left incredibly impressed and grateful for Orlando's outstanding customer service. Audi Gilbert is fortunate to have him on their team, and I would not hesitate to recommend both Orlando and the dealership to anyone looking for a first-class customer experience.

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!