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    Earnhardt Chandler Cadillac

    3.0 (158 reviews)
    Open 8:00 am - 8:00 pm
    Updated 2 months ago

    Services - Earnhardt Chandler Cadillac

    Vehicle battery testing

    Check engine light

    Auto no-start diagnosis

    17 More Services

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Windshield wiper replacement

    Earnhardt Chandler Cadillac Photos

    Recommended Reviews - Earnhardt Chandler Cadillac

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    Reviews With Photos

    Repair estimate.
    Angi W.

    Against my better judgment, I decided to bring my car here to get it serviced. I bought my car from this dealership many years ago, but quickly realized that as with most dealers, it was the most expensive place to get my car serviced. I arrived just before 10 AM which was my scheduled appointment time and I was greeted and got in right away. Somebody was going to come pick me up and take me home but I asked my service representative (Alex) how long it would be and he said an hour and a half so I decided just to wait it out. 2 1/2 hours into waiting I still had not heard anything about my car so I went up to the counter and asked him what was going on. He told me they were just finishing up the diagnostics and putting together a cost for parts. FOUR HOURS later, I received an outrageous quote ($8394.13) for the work they said I needed done. They didn't have the parts that I needed in the shop and I asked how long it would take to get the parts and they told me Tuesday. So Friday to Tuesday my car would just sit there because they said it was undrivable. I called and told my husband about it and he told me to send the quote to another mechanic and see what they would charge. I did that and the other mechanic flat out said that Cadillac was trying to rip me off. I explained to the other mechanic what was wrong with my car and he said I wouldn't have a problem driving it to get to their shop. So I took it to their shop on Friday, they had all the parts that I needed and gave me a quote of $1,848.43 - they said a couple of the dealer recommended items didn't need to be done. My car was finished by noon on Monday.

    Wendy H.

    Hello. My vehicle has been at Earnhardt Cadillac for service for a couple of days. My service advisor, Paul Kirwin, went way above and beyond for my wife and I. Paul took a situation that might have ruined my opinion of GM, Cadillac, and the dealership and flipped it into an experience that completely reinforced my faith in all 3. I wish I had some "Pauls" working at my company. He was truly impressive.

    Blacked out....Like Johnny Cash
    Scott T.

    I've bought a lot of cars in my life and every time it's because I went to the dealership for that reason (Captain Obvious). Today was a different story. Last night I had a flat and my insurance suggested to be towed here for repair. What a blessing that was. SHORT VERSION... Met Gus, fell in love with Gus and his incredible personality and customer service. Bought new car.. Got GREAT DEAL. I can't say enough about this Cadillac dealership. I have bought 4 cars from the Earnhardt family and number 5 has been my best experience so far! Please see Gus, he will change your mind about the dirty word "car salesman".

    Service waiting area with donuts, coffee, snacks, hgtv, decent wifi, and charging stations
    Mike F.

    I have taken my GM vehicle here several times for service and have had good experiences. I haven't actually bought a vehicle from here so I can't speak to their sales tactics. From a service and waiting area perspective I have been very happy with this dealership! There's always donuts and some healthy snacks. Coffee, lots of seating and several places to charge or do some work while you wait. It's a Cadillac dealer so it's expected that the amenities are a little more upscale than somewhere like a Chevy dealer, and in my experience this is true of this location. Also you can claim your vehicle has been "dealer maintained" which used to count for something, but who knows if it does anymore. Either way, if you have a GM (or most other brands) vehicle and want it dealership maintained, you could do worse... but I won't name names...

    Waiting area.

    This is my second service appointment for my 2024 lyriq. The first was a simple tire rotation. It took them almost 3 hours and I had an appointment. Every time I checked in they just kept telling me it would be another 20 minutes... My second experience was horrible as well. Brought it in for a recall, with an appointment, and 2 hours later it still wasn't done. I asked for a courtesy drive to the nearby target at check in so my day wouldn't be totally wasted. But apparently "2 drivers called in" and after an hour of waiting they asked if I still wanted a ride. I declined because I was told my service would only take an hour. Another lie. I kept checking in and kept getting the "20 more minutes" lie. I will never be returning to this dealership for service. They are very understaffed and do not value their customers time.

    Shoddy upholstery repair, poor texture and remaining glue residue
    Brittany C.

    Not what you'd consider Cadillac quality. I purchased a used 2011 Ford Mustang here on August 11, 23. The leather paneling had detached on the inside of each door, typical issue with Mustangs. Earnhardt Cadillac agreed to work in the cost of repair into the purchase of the vehicle and stated their service department would reach out to schedule the work. I still hadn't heard from them after nearly 2 weeks so I contacted the service department myself on August 24th to inquire about the repairs and scheduled an appointment for September 1st. After arriving to pickup the vehicle on Sept. 1, the gentleman helping us forewarned that the quality of work on the repair wasn't what was expected but that he would follow up with the upholstery service they use after Labor Day to see what could be done to correct the work. When I saw the doors I couldn't believe they would let such shoddy work be done in the first place, but I was hopeful that they would correct it. I never heard back from the guy as I expected on that Tuesday but figured they'd be busy after the holiday weekend. I waited until Thursday Sept 7th before caving and calling him back to follow up myself. He was still waiting for information from the company they worked with and said he would call me the next day, I never received a call from him that Friday. I called again Saturday and wasn't able to get him on the phone. I called again a week later on Sept 14th in the morning and again in the afternoon trying to get some answers. The guy finally called me back that afternoon and said the best he could do was get me discounted labor to redo the work they had botched and quoted me $325 per door to fix it. I've taken the car to several other upholstery services and am receiving similar quotes because of how poorly Cadillac did with the initial repair. It seems they super glued the leather panels back on the doors. There's glue residue left around the panels as well that refuses to come up. This is the worst service I've ever received and they didn't even reimburse me for the crap work. It's been over a month and I was holding off this review in hopes they would correct their wrongdoing. STAY AWAY FROM THIS SERVICE DEPARTMENT!

    Christian F.

    Proceed at your own risk. I am out of state. They sold me a 2021 M2. It was a beautiful car, but the front window sensors were missing. They insisted that they inspected it and that nothing was wrong, but I got an error on the car the second day I had it. When I called them to ask them to help me fix the issue, since it was not disclosed during the sales process, they admitted that the previous owner had changed the windshield, but declined to help with the faulty repair. If they had told me about the issue, I would not be upset, but they insist that the error was not there when they had it and its not their problem. The BMW dealer told me without that sensor, the issue would have presented itself before I got it. Bottomline - Don't trust these guys. Their "internal 3rd party inspection" is bunk and they will not disclose issues to you. Once you buy the car, its your problem. Cost me $1000 dollars. I attached the proof from BMW that the issue would have been apparent and Earnhardt ignored it.

    Apparently they're doing so well they can just chase away customers these days.

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    5 months ago

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    Earnhardt C.

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    9 days ago

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    1 year ago

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    9 months ago

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    1 year ago

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    3 years ago

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    9 months ago

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    7 months ago

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    4 years ago

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    2 years ago

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    Photo of Jim S.
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    1 year ago

    Recently purchased a new car. Guys were great got a decent deal. Service was good. New CT4 and I love it.

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    3 years ago

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    8 months ago

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    3 years ago

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    2 years ago

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    1 year ago

    SERVICE!!!! Very bad experience, poor communication and lack of understanding. Misinformation was also an issue.

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    2 years ago

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    2 years ago

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    3 years ago

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    1 year ago

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    4 years ago

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    3 years ago

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    2 years ago

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    Page 1 of 4

    Ask the Community - Earnhardt Chandler Cadillac

    Review Highlights - Earnhardt Chandler Cadillac

    I apologised for my behavior earlier but I want to give a special thanks and "I'm sorry" to Curtis.

    Mentioned in 18 reviews

    Read more highlights

    Christian Brothers Automotive McQueen and Guadalupe

    Christian Brothers Automotive McQueen and Guadalupe

    4.1
    (59 reviews)

    The only place I will go to! The staff is always the best - so kind, knowledgeable, and quick!…read moreThanks so much

    I originally chose Christian Brothers on McQueen and Guadalupe because they appeared organized,…read moredetail-oriented, and professional. I purchased four tires for my Ford Transit work van and trusted their recommendation, assuming they were providing the correct tires for the vehicle. Less than a year later, one of the tires began splitting. I took the van to another shop that was closer because I did not feel safe driving all the way back to their shop. It was at the new shop where I was informed that the tires installed on my van were not properly rated to handle the weight of the vehicle and should not have been installed in the first place. I contacted Christian Brothers to explain the situation and was told I would need to drive the van back to their shop -- despite the damaged tire -- for them to determine whether anything would be covered under warranty. While I was getting the quote elsewhere to replace all four tires, Christian Brothers called back and offered a slightly lower price if I purchased another full set through them. In the end, the difference was only about $100 compared to the other shop. A shop I had never even used before, and that was the cost with no additional warranties or discounts (like Christian Brothers was claiming to be giving me). They stated they were giving me tires at cost and not charging for labor, not true. They tried to make it seem like they were doing me some huge favor by giving me such a small discount. Their front desk employee, Eric was as "helpful" as he could be throughout the process, but overall should have pushed harder with his upper management to resolve this. They should have completely comped the price of the old tires as this was their, dangerous mistake. Now they're not only making money off of me but also causing me to lose additional money by missing work to fix a problem they caused. I'm extremely disappointed with how this situation was handled, especially considering the original tires that they chose were improper for a work van like mine. All of this resulted in me needing to purchase two sets of tires within a single year!!! I expressed to them that being without my van would result in loss of money as it is my work vehicle. They had no concern for my time, money and no sense of urgency to resolve the situation that they caused. I had to leave my vehicle with them for more than a day the first time and again overnight the second time. I would NOT recommend this place to anyone!

    Earnhardt Chandler Cadillac - car_dealers - Updated June 2026

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