I've received wonderful service every time I've come here, and once again, this visit was a great experience, especially working with Alex. I brought my vehicle in for routine maintenance, and they identified a couple of small issues that could have turned into bigger problems down the road. They handled everything quickly and efficiently, got the repairs covered under my extended warranty without any hassle, and kept the process smooth from start to finish. They also gave the vehicle a thorough once-over, confirmed everything else looked good, washed the car, and handed back the keys with a smile. This is absolutely the place to bring your Cadillac and I'd trust them with any vehicle. read more

Alex from service is a nightmare to deal with. He's condescending to my wife, unwilling to come up with solutions & makes us feel like a burden. We purchased a 2025 Escalade IQ and there have been a few warranty related repairs with the first run of that vehicle, which would be fine if Alex wasn't our service rep. I had a 5-star experience with a service rep from a dealership across the street prior to this, so it's been a complete night and day difference on what good service should look like. read more

This dealership is undergoing a full renovation, making it difficult to get in and out of let alone shop for a car. That's not why I'm giving it a one star review though. The reason for that is I had to get my neighbors car towed there when it shut down in the freeway due to a mechanical issue. Now this is where my neighbor purchased the car, or rather her husband did a year ago. She unfortunately doesn't know jack about cars, or anything regarding getting it serviced and maintained because her husband always took care of that for her. After he passed she was taken advantage of repeatedly because they correctly pegged her as the little old lady with no knowledge of the real world. For this reason when I had her car towed in with 15K miles on it I told them to call me so I could approve anything they would do in addition to the repairs as it needed a regular service. They of course called her and said she needed a transmission flush, in addition to other optional work, and not knowing any better she approved it. The failed part was warrantied. The regular service and additional optional services they said were crucial ran to about nine hundred bucks. I spoke with the service manager about it but he said she signed of on it. They totally scammed this little old lady after her husband died. Very classy guys. Very classy. read more

Against my better judgment, I decided to bring my car here to get it serviced. I bought my car from this dealership many years ago, but quickly realized that as with most dealers, it was the most expensive place to get my car serviced. I arrived just before 10 AM which was my scheduled appointment time and I was greeted and got in right away. Somebody was going to come pick me up and take me home but I asked my service representative (Alex) how long it would be and he said an hour and a half so I decided just to wait it out. 2 1/2 hours into waiting I still had not heard anything about my car so I went up to the counter and asked him what was going on. He told me they were just finishing up the diagnostics and putting together a cost for parts. FOUR HOURS later, I received an outrageous quote ($8394.13) for the work they said I needed done. They didn't have the parts that I needed in the shop and I asked how long it would take to get the parts and they told me Tuesday. So Friday to Tuesday my car would just sit there because they said it was undrivable. I called and told my husband about it and he told me to send the quote to another mechanic and see what they would charge. I did that and the other mechanic flat out said that Cadillac was trying to rip me off. I explained to the other mechanic what was wrong with my car and he said I wouldn't have a problem driving it to get to their shop. So I took it to their shop on Friday, they had all the parts that I needed and gave me a quote of $1,848.43 - they said a couple of the dealer recommended items didn't need to be done. My car was finished by noon on Monday. read more

Earnhardt Chandler Cadillac - Repair estimate. - Car Dealers Near Me - Chandler, Arizona

Hello. My vehicle has been at Earnhardt Cadillac for service for a couple of days. My service advisor, Paul Kirwin, went way above and beyond for my wife and I. Paul took a situation that might have ruined my opinion of GM, Cadillac, and the dealership and flipped it into an experience that completely reinforced my faith in all 3. I wish I had some "Pauls" working at my company. He was truly impressive. read more

Earnhardt Chandler Cadillac - Car Dealers Near Me - Chandler, Arizona

I've bought a lot of cars in my life and every time it's because I went to the dealership for that reason (Captain Obvious). Today was a different story. Last night I had a flat and my insurance suggested to be towed here for repair. What a blessing that was. SHORT VERSION... Met Gus, fell in love with Gus and his incredible personality and customer service. Bought new car.. Got GREAT DEAL. I can't say enough about this Cadillac dealership. I have bought 4 cars from the Earnhardt family and number 5 has been my best experience so far! Please see Gus, he will change your mind about the dirty word "car salesman". read more

Earnhardt Chandler Cadillac - Blacked out....Like Johnny Cash - Car Dealers Near Me - Chandler, Arizona

"We are unable to take your call at this time " this was service department yesterday and today! I call the main number and they connect me to service.... Service can't even take my call! Screw this failing business. Today I drove over to drop off my car anyway! ONLY two advisers were there and they were pissed about something! I gave UP. I went to the vending machine area and a pair of techs were openly discussing some new policies that Earnhardt apparently had announced. "They stopped the base rate, now it's strictly a percentage of your billable hours" Obviously there is a great deal of tension and frustration at that dealership! I'm glad I was dumped on! read more

This happened last spring, but just now posting. Earnhardt was able to get us in for an oil change, but it turned into a full front control arms replacement. My car has some miles on it, so maybe understandable. It cost about $2000 total. On the next major trip the entire front end shook like crazy and we took it into a different Cadillac dealer. That dealer said the parts may not have been installed right, and there were other parts that appeared damaged because of that. They fixed what they could. I contacted Earnhardt, who asked for a video of the issues. After 3 different attempts to send the video (which came from the other dealer), I gave up. I'm sure that I will end up replacing those parts and more now, I won't be going back. read more

I have taken my GM vehicle here several times for service and have had good experiences. I haven't actually bought a vehicle from here so I can't speak to their sales tactics. From a service and waiting area perspective I have been very happy with this dealership! There's always donuts and some healthy snacks. Coffee, lots of seating and several places to charge or do some work while you wait. It's a Cadillac dealer so it's expected that the amenities are a little more upscale than somewhere like a Chevy dealer, and in my experience this is true of this location. Also you can claim your vehicle has been "dealer maintained" which used to count for something, but who knows if it does anymore. Either way, if you have a GM (or most other brands) vehicle and want it dealership maintained, you could do worse... but I won't name names... read more

Earnhardt Chandler Cadillac - Service waiting area with donuts, coffee, snacks, hgtv, decent wifi, and charging stations - Car Dealers Near Me - Chandler, Arizona

This is my second service appointment for my 2024 lyriq. The first was a simple tire rotation. It took them almost 3 hours and I had an appointment. Every time I checked in they just kept telling me it would be another 20 minutes... My second experience was horrible as well. Brought it in for a recall, with an appointment, and 2 hours later it still wasn't done. I asked for a courtesy drive to the nearby target at check in so my day wouldn't be totally wasted. But apparently "2 drivers called in" and after an hour of waiting they asked if I still wanted a ride. I declined because I was told my service would only take an hour. Another lie. I kept checking in and kept getting the "20 more minutes" lie. I will never be returning to this dealership for service. They are very understaffed and do not value their customers time. read more

Earnhardt Chandler Cadillac - Waiting area. - Car Dealers Near Me - Chandler, Arizona

Recently purchased a new car. Guys were great got a decent deal. Service was good. New CT4 and I love it.

Not what you'd consider Cadillac quality. I purchased a used 2011 Ford Mustang here on August 11, 23. The leather paneling had detached on the inside of each door, typical issue with Mustangs. Earnhardt Cadillac agreed to work in the cost of repair into the purchase of the vehicle and stated their service department would reach out to schedule the work. I still hadn't heard from them after nearly 2 weeks so I contacted the service department myself on August 24th to inquire about the repairs and scheduled an appointment for September 1st. After arriving to pickup the vehicle on Sept. 1, the gentleman helping us forewarned that the quality of work on the repair wasn't what was expected but that he would follow up with the upholstery service they use after Labor Day to see what could be done to correct the work. When I saw the doors I couldn't believe they would let such shoddy work be done in the first place, but I was hopeful that they would correct it. I never heard back from the guy as I expected on that Tuesday but figured they'd be busy after the holiday weekend. I waited until Thursday Sept 7th before caving and calling him back to follow up myself. He was still waiting for information from the company they worked with and said he would call me the next day, I never received a call from him that Friday. I called again Saturday and wasn't able to get him on the phone. I called again a week later on Sept 14th in the morning and again in the afternoon trying to get some answers. The guy finally called me back that afternoon and said the best he could do was get me discounted labor to redo the work they had botched and quoted me $325 per door to fix it. I've taken the car to several other upholstery services and am receiving similar quotes because of how poorly Cadillac did with the initial repair. It seems they super glued the leather panels back on the doors. There's glue residue left around the panels as well that refuses to come up. This is the worst service I've ever received and they didn't even reimburse me for the crap work. It's been over a month and I was holding off this review in hopes they would correct their wrongdoing. STAY AWAY FROM THIS SERVICE DEPARTMENT! read more

See all

I dropped my car off at 6:00 AM, I wasn't expecting to be first in line because I was a walk in. By 11:30 AM, I had not heard from anyone, so I called to find out the status. The rude receptionist said she would have the service advisor return my call. 2 hours later no call... so I called again, the receptionist was belligerent and said she would make sure he called me back... 2 more hours now, and he hasn't. I called the service director and got his voicemail. Very frustrating and unprofessional, I do not recommend this service department and will not go back. If I ever get my car back. Take your car where you will be treated with respect, you won't get that at Earnhardt Cadillac Chandler. read more

Proceed at your own risk. I am out of state. They sold me a 2021 M2. It was a beautiful car, but the front window sensors were missing. They insisted that they inspected it and that nothing was wrong, but I got an error on the car the second day I had it. When I called them to ask them to help me fix the issue, since it was not disclosed during the sales process, they admitted that the previous owner had changed the windshield, but declined to help with the faulty repair. If they had told me about the issue, I would not be upset, but they insist that the error was not there when they had it and its not their problem. The BMW dealer told me without that sensor, the issue would have presented itself before I got it. Bottomline - Don't trust these guys. Their "internal 3rd party inspection" is bunk and they will not disclose issues to you. Once you buy the car, its your problem. Cost me $1000 dollars. I attached the proof from BMW that the issue would have been apparent and Earnhardt ignored it. read more

Earnhardt Chandler Cadillac - Car Dealers Near Me - Chandler, Arizona

I have had my Cadillac serviced here for many years. While the service has never been great, it seems like they have given up. During a recent oil change, employees could be overheard in heated discussions about their frustrations which made me feel less than excited to have my car serviced there. No one notified us that the car was ready. I noticed they had pulled it up. I waited for someone to call my name once the paperwork was ready but that never happened. Finally after about 30 minutes, I went to the desk and paid. They never reviewed the findings or recommendations. Not sure I'll be back. Had a much better experience several months back at the Cadillac dealer in Scottsdale. Willing to drive for better customer service. read more

SERVICE!!!! Very bad experience, poor communication and lack of understanding. Misinformation was also an issue.

Filled out the form to get info about a car and checked the box for them to email me, didn't check the call me box,,, Minutes later i get a phone call from them, a text message and then an email. Thanks for respecting what the customer wanted. I responded immediately back to there email with questions and never heard back from the hounds. read more

Do NOT visit this dealership they will simply waste your time!!! Went in with interest in a vehicle very similar to my current one. Walked in and asked to speak to my sales person (Lee) immediately I could tell that I was judged based off the way he approached me. Lee stated "so what you wanted to look at it or drive it!" After I stayed I wanted to trade my current vehicle in he stated "well we can't always do that, so let's go inside before we even go look at that vehicle". After giving all my information including income he then stated we could look at the vehicle. Initially I stated I only had a certain amount down and Lee did not even the slightest interest in making a deal but then when I stated I had a larger amount he said "are you sure? Like you have that on you?" This was absolutely the worst experience by far. Lee then stated that all the banks were closed at that time of day that he would call me or text me in the morning with numbers. I then had to call myself around noon the next day and all I was told was can't approve it. I said well what is there that we can do to make it happen? He said nothing absolutely worst. Worst worst experience. They definitely go by appearance and looks here. The fact that there was only one other customer. I thought that they would at least want to make a deal, but they just had zero interest I've been to many dealerships and this was the worst one yet stay away from here!!!!!! read more

I want to give a shout out to Jose, who has consistently gone above and beyond to help as we've had some issues with our car. The issues are frustrating but it helps to have someone who goes above and beyond to help resolve the problems! read more

This is the worse Cadillac Dealership in Arizona, maybe the country! Don't waste your time in taking your car here. I've been to most of them in the valley and the service here sucks and mainly the service department! The service department front desk dudes all hate there job and have rude attitudes with the customers. There's no updates, no sense of urgency. I brought my car in 3 times for the same thing, the Technicians half ass fix it and the same problem occurs over and over, that I have to pay for. They don't call and update you on the status of your vehicle or the process taking place , you have to stay on top of them and call and check in and do their job for them. Every time you call in there's a new update they didn't inform you on. They never have quality customer service for this luxury brand here no loaner vehicles, like all of the other Cadillacs I've been too. There is no sense of urgency or customer care. They still have yet to diagnose a problem with my rear view camera that I've been experiencing for years now and have brought in my car for 4 times! If I could leave 0 stars I would!! & I would purchase a car from here either, as soon as your warranty hits its 70,000 mile limit. EXPECT SOME PROBLEMS. 72,000 miles my engine blows up on its own and Cadillac wants me to cover it, something that was clearly a manufacturer issue. read more

Oh Justin, you might want to make sure you have the details straight before responding, as well as get Cadillac and GM to update their websites with correct wording. (See attached screenshot) 1.) My vehicle was not a Yukon. 2.) It was not warranty work/ it was maintenance. 3.) There is a review below mine that says you service his GM. 4.) Someone else at your company gave me info that you were short on techs and therefore needed to pick and choose which vehicles to service. 5.) I had a wonderful experience at another dealership that was fully booked but squeezed me in last minute to make sure I had it completed before my trip. read more

Earnhardt Chandler Cadillac - Apparently they're doing so well they can just chase away customers these days. - Car Dealers Near Me - Chandler, Arizona

See all

We decided to go full on EV, and our first thought was to go to a Tesla dealership. The process was very efficient and we ended up purchasing a Tesla. On the day of pickup for our Tesla, we decided to go to Earnhardt Chandler Cadillac where we met up with Saad to go over our options on a potential buy/lease on a 2025 Cadillac Lyriq. Cadillac EV's compared to Tesla is by far no competition when it comes to luxury, smoothness of the ride, attention to details inside & outside of the car. Cadillac definitely lives up to it's name. The service provided by Saad was a fresh of breath air knowing that old school mentality, personable attitude, and great communication is not lost especially nowadays with the younger generation. John did a phenomenal job on working his magic with the figures and coming up with several options on how they can get our business. They sold us, and we were pleased with the outcome, and will definitely come back again in 3 years. We are definitely recommending everyone we know to head on over. Thanks again Saad & John for all your help and business! Much appreciated. read more

Recently moved here and looking for dealerships to fix my car for recalls part . After calling multiple dealerships ,close to my area no luck getting someone on the phone to get an appointment. Either on hold and never come back, Finally call Earnhardt in chandler and get an appointment with paul. He is very straightforward guy, name etc etc and ok come in this day. Arrived walk in, he greeted me , get the car fix and got a car ride home. Pick up same day . As for the sales dept, I haven't deal with them yet but from the reviews , ha I might skip buying here if markup price is the normal practice. read more

We are browsing for new cars and thought we would look at Cadillac. Sadly, the salesman was not friendly at all. He was an older man with white hair. He was not friendly whatsoever and we felt like we were being judged. When you are shopping for a 50-80K car you shouldn't feel pressured or judged. Would not buy from here. read more

I have lost all respect for this dealership. I would give them a zero if I could. In the past I heard they were a good dealership to work with. Obviously, they aren't anymore. I also paid the $100 deposit to reserve a Lyriq like Robert stated in a previous review. Owen called me back and stated I would have to pay $3000 extra now and $20,000 over the MSRP. After expressing my displeasure he transferred me to Bailey and I was told they'd reduce it to $10,000 over MSRP. I told him I wanted my $100 back and he said it was not refundable. I called the Lyriq customer service number and they said it is supposed to be refunded so I can sign up with another dealership. He also stated he'd never heard of a dealership charging $20,000 over. That wasn't the intention that Cadillac had when they initiated orders. I am part of a Lyriq group and 95% of them have stated they paid Zero over MSRP. I would like to be contacted so I can get my $100 back. Additional customer comments: read more

Went in to look at the XT6. Owen was our salesman, Pete was finance guy, John was the manager. I have not meet three nicer and helpful car dealers in my life. Zero pressure, knowledgeable and made the entire process pleasant. This was our first Cadillac but will not be our last. Thank you all and if anyone wants a caddy then go see Owen, good people. read more

Earnhardt Chandler Cadillac - Car - Car Dealers Near Me - Chandler, Arizona

Apparently there is ongoing miscommunication regarding this incident. The sales manager told me that a potential buyer was test driving the vehicle- hence it had not been sold. He never committed to selling the BMW at the price originally advertised. He said that he "would try to get the price closer to the original price". Justin, you confirmed that you had overheard the conversation, as well as your sales manager raising his voice at me. read more

Multiple SCAM ALERT!!! DO NOT USE THIS DEALER! Zero star if available. We confirmed pricing before traveling in. 2 hr drive and arranged babysitting. Even received EMAIL from Subby (sales rep) and phone conversation to confirm and said we need all details because we are traveling. Walked in with $127k in hand to buy vehicle( didn't even need financing). Last minute they added 25k out of nowhere!!!! Manager came in and said "it is what it is". I'm sure they were just taking advantage of our excitement. NO ETHICS ! Attached is documentation he sent "confirming price in writing" Response to dealer: Asking sales rep "what is the price?" And him telling me a dollar number and following up by sending me this document is the definition of quoting a price! This dealer has at least 5 other reviews with the same practice. Offer and acceptance equals an agreement. Also he had documents with price on his desk when we first walked in. Why would I drive 2 hours without asking for the price?? I also never asked for specs. I have been shopping for a while and am very comfortable with what features this car has. I even said I didn't need a test drive and told him how I already did my research. read more

Earnhardt Chandler Cadillac - Email confirmation attachment with price in writing - Car Dealers Near Me - Chandler, Arizona

See all

These guys are amazing! From sales to service everything has been an awesome experience! They treat everyone with VIP level service and go above and beyond what's necessary! Lee Linton is awesome on the sales side and Nick Jones is next level on the service side! If you are buying a Cadillac go to Earnhardt in Gilbert! You won't regret it! read more

Earnhardt Chandler Cadillac - Car Dealers Near Me - Chandler, Arizona

I have used this dealership for all maintenance, repairs and service for several years. They are always prompt, reliable and thorough. I recently had a carwash damage my vehicle and had to pay out of pocket for a repair. They were so thoughtful, they first tried to just fix it at no charge, but when it was more complicated they still only charged one hour of labor. I highly recommend this dealership. It is not even where I purchased my car, I switched due to the great service! read more

Avoid buying a car from this dealership! I bought a new Cadillac, and simultaneously purchased the extended warranty back in 2022. 2 years later, I traded the car in on a new vehicle from a different dealership and canceled the extended warranty, expecting a full refund since I had never used it, never filed a claim against it. I was refunded a prorated portion only, and told by this dealership that my extended warranty ran concurrently with the manufacturer warranty. A complete scam, a money grab by the dealership to not refund all my money. I have never heard of an extended warranty running from day 1 on a vehicle with 7 miles at the time of purchase, and never heard of not getting back 100% of the cost of the extended warranty when not used, and the car still being under the manufacturers warranty. When asked for documentation they produced a document with no dates, no information, nothing to back up their claim. Whatever you do buy elsewhere and avoid the shady practices of Earnhardt Cadillac! read more

Similar to other reviews, they increased the price of the vehicle right before I brought in a check. I was paying full list price, which the associate agreed to, and even cleared with a manager. Then got a call from another manager Mike saying there was a mistake and the price was $3000 higher. But, they'd do me a favor and only charge $2000 above what they already agreed to. Based on reviews, this isn't the first time someone experienced this bait and switch. Don't waste your time here. read more

Five stars for Earnhardt Cadillac service center, and my customer representative Aaron. I had to replace my CUE touchscreen display for the second time in two years, but my CTS was out of warranty. Since this was the second screen I had to install Aaron hooked me up and made sure my rental car was covered for two days while they got the part and did the replacement work. It's rare to find superb customer service these days and I really appreciate the service center for going out of their way to help me. read more

I can't express enough how easy the purchase process for my new Escalade was! Peter and Luke were great to deal with via email and when we signed and picked up the vehicle we were in and out at the dealer, which is unheard of! I've gotten my previous SUV serviced here in the past so I already know what kind of service I will be getting. read more

Earnhardt Chandler Cadillac - Car Dealers Near Me - Chandler, Arizona

This is absolutely the worst dealership imaginable avoid at all cost. We bought a certified used car from here just to have it break 48 hours later. I tried to contact the dealer just to get the worst customer service I've ever experienced. I talked to a sales manager about getting this problem fixed and he informed me that I would get a call from the service manager in couple of minutes 5 hours rolls on by just to have a service advisor tell me it would be 5 days before I could get the car fixed and then told me a loaner car wouldn't be available. This is absolutely the worst customer service and shows the dealer will only lie to you just to make a sale then the real 0 integrity that this dealer has comes to light. AVOID THIS PLACE THEy WILL CHEAT AND LIE TO YOU read more

Earnhardt Chandler Cadillac - Broken car - Car Dealers Near Me - Chandler, Arizona

I have no choice to come here as they are the only dealership that can work on my ELR but this place is simply awful! I only had one good experience and unfortunate that service guys its not there no more. Ive spend thousands of dollars getting my car fix here because it kept breaking. Things that were just build wrong and cheap, then us the customer are stuck having to pay for the fix. Thank god that today was my last visit to this place! Once again my dashboard entertainment system decided to not work anymore. They tell me that yes this happens a lot and it needs to be fixed!? Never have I heard of that in this industry! "Yes, we know this breaks all the time but hey what can we do about it?" Thats their answer. Customer pays for it. I moved from Nissan to Cadillac thinking this was an upgrade in quality and service but man was i wrong. I was with Nissan for 14 years and it was amazing. Ive been with Cadillac for 2 years and glad to be moving on! Just need to sell my car. I even tried to get my girlfriend onboard with Cadillac when I first started and she laughs and went with Subaru. It's been nothing but amazing customer support. I get jealous when she takes me to her dealership to get her oil change. Great support, always smiling, and they get to know you. That's what Subaru does. So now I'm looking for a sweet Crosstrack to buy. read more

Bought a car there yesterday for a surprise birthday gift for my husband. Walked in earlier that day and received help from Carter. He was very helpful and even put balloons that I brought back later on a Cadillac for when I returned with my husband to surprise. Very patient during the test drives and pleasant to work with. Would definitely recommend! Very friendly and helpful staff. Still waiting on my husband's birthday Cadillac Polo. Lol... read more

Thank you for the response, though it does nothing to resolve the issues. Follow up: After the car was returned to my house, I did not drive it immediately so I was delayed in finding the following issues: - Armor-all of grease all over the steering wheel & drivers side door panel - Lube all over the rim of the tire that was replaced along with damage to the rim from installation. They actually applied Amor-all over top of the installation lube! read more

I purposely avoid dealerships due to all the hassles, but my experience at Earnhardt Cadillac Chandler was amazing. I saw a vehicle online and made some tentative contact, not expecting much as I had not bought from a dealer in over 25 years. (So many bad experiences, especially misrepresentation) Everything worked out in the process and I have my new-to-me vehicle which was awesome. (Understanding that by 'process' I mean the standard back and forth on offers, but a lot smoother and very respectful and cool. The team, Peter, Andy, Luke, had everything ready for me so when I drove in from Tucson, all I had to do was inspect, drive, sign and head home in about 30 minutes. Awesome experience. read more

I was just there and they tried to sell me a car for more then was advertised online. On top of that, they offered me over $3000 less for a trade in that I was offered at another dealer. I'm not into haggling over numbers so this was not the place for me read more