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    Earnhardt Chandler Cadillac

    3.0 (159 reviews)
    Closed • 10:00 am - 6:00 pm

    Services - Earnhardt Chandler Cadillac

    Auto engine repair

    Earnhardt Chandler Cadillac Photos

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    Reviews With Photos

    Repair estimate.
    Angi W.

    Against my better judgment, I decided to bring my car here to get it serviced. I bought my car from this dealership many years ago, but quickly realized that as with most dealers, it was the most expensive place to get my car serviced. I arrived just before 10 AM which was my scheduled appointment time and I was greeted and got in right away. Somebody was going to come pick me up and take me home but I asked my service representative (Alex) how long it would be and he said an hour and a half so I decided just to wait it out. 2 1/2 hours into waiting I still had not heard anything about my car so I went up to the counter and asked him what was going on. He told me they were just finishing up the diagnostics and putting together a cost for parts. FOUR HOURS later, I received an outrageous quote ($8394.13) for the work they said I needed done. They didn't have the parts that I needed in the shop and I asked how long it would take to get the parts and they told me Tuesday. So Friday to Tuesday my car would just sit there because they said it was undrivable. I called and told my husband about it and he told me to send the quote to another mechanic and see what they would charge. I did that and the other mechanic flat out said that Cadillac was trying to rip me off. I explained to the other mechanic what was wrong with my car and he said I wouldn't have a problem driving it to get to their shop. So I took it to their shop on Friday, they had all the parts that I needed and gave me a quote of $1,848.43 - they said a couple of the dealer recommended items didn't need to be done. My car was finished by noon on Monday.

    Wendy H.

    Hello. My vehicle has been at Earnhardt Cadillac for service for a couple of days. My service advisor, Paul Kirwin, went way above and beyond for my wife and I. Paul took a situation that might have ruined my opinion of GM, Cadillac, and the dealership and flipped it into an experience that completely reinforced my faith in all 3. I wish I had some "Pauls" working at my company. He was truly impressive.

    Blacked out....Like Johnny Cash
    Scott T.

    I've bought a lot of cars in my life and every time it's because I went to the dealership for that reason (Captain Obvious). Today was a different story. Last night I had a flat and my insurance suggested to be towed here for repair. What a blessing that was. SHORT VERSION... Met Gus, fell in love with Gus and his incredible personality and customer service. Bought new car.. Got GREAT DEAL. I can't say enough about this Cadillac dealership. I have bought 4 cars from the Earnhardt family and number 5 has been my best experience so far! Please see Gus, he will change your mind about the dirty word "car salesman".

    Service waiting area with donuts, coffee, snacks, hgtv, decent wifi, and charging stations
    Mike F.

    I have taken my GM vehicle here several times for service and have had good experiences. I haven't actually bought a vehicle from here so I can't speak to their sales tactics. From a service and waiting area perspective I have been very happy with this dealership! There's always donuts and some healthy snacks. Coffee, lots of seating and several places to charge or do some work while you wait. It's a Cadillac dealer so it's expected that the amenities are a little more upscale than somewhere like a Chevy dealer, and in my experience this is true of this location. Also you can claim your vehicle has been "dealer maintained" which used to count for something, but who knows if it does anymore. Either way, if you have a GM (or most other brands) vehicle and want it dealership maintained, you could do worse... but I won't name names...

    Shoddy upholstery repair, poor texture and remaining glue residue
    Brittany C.

    Not what you'd consider Cadillac quality. I purchased a used 2011 Ford Mustang here on August 11, 23. The leather paneling had detached on the inside of each door, typical issue with Mustangs. Earnhardt Cadillac agreed to work in the cost of repair into the purchase of the vehicle and stated their service department would reach out to schedule the work. I still hadn't heard from them after nearly 2 weeks so I contacted the service department myself on August 24th to inquire about the repairs and scheduled an appointment for September 1st. After arriving to pickup the vehicle on Sept. 1, the gentleman helping us forewarned that the quality of work on the repair wasn't what was expected but that he would follow up with the upholstery service they use after Labor Day to see what could be done to correct the work. When I saw the doors I couldn't believe they would let such shoddy work be done in the first place, but I was hopeful that they would correct it. I never heard back from the guy as I expected on that Tuesday but figured they'd be busy after the holiday weekend. I waited until Thursday Sept 7th before caving and calling him back to follow up myself. He was still waiting for information from the company they worked with and said he would call me the next day, I never received a call from him that Friday. I called again Saturday and wasn't able to get him on the phone. I called again a week later on Sept 14th in the morning and again in the afternoon trying to get some answers. The guy finally called me back that afternoon and said the best he could do was get me discounted labor to redo the work they had botched and quoted me $325 per door to fix it. I've taken the car to several other upholstery services and am receiving similar quotes because of how poorly Cadillac did with the initial repair. It seems they super glued the leather panels back on the doors. There's glue residue left around the panels as well that refuses to come up. This is the worst service I've ever received and they didn't even reimburse me for the crap work. It's been over a month and I was holding off this review in hopes they would correct their wrongdoing. STAY AWAY FROM THIS SERVICE DEPARTMENT!

    Waiting area.

    This is my second service appointment for my 2024 lyriq. The first was a simple tire rotation. It took them almost 3 hours and I had an appointment. Every time I checked in they just kept telling me it would be another 20 minutes... My second experience was horrible as well. Brought it in for a recall, with an appointment, and 2 hours later it still wasn't done. I asked for a courtesy drive to the nearby target at check in so my day wouldn't be totally wasted. But apparently "2 drivers called in" and after an hour of waiting they asked if I still wanted a ride. I declined because I was told my service would only take an hour. Another lie. I kept checking in and kept getting the "20 more minutes" lie. I will never be returning to this dealership for service. They are very understaffed and do not value their customers time.

    Christian F.

    Proceed at your own risk. I am out of state. They sold me a 2021 M2. It was a beautiful car, but the front window sensors were missing. They insisted that they inspected it and that nothing was wrong, but I got an error on the car the second day I had it. When I called them to ask them to help me fix the issue, since it was not disclosed during the sales process, they admitted that the previous owner had changed the windshield, but declined to help with the faulty repair. If they had told me about the issue, I would not be upset, but they insist that the error was not there when they had it and its not their problem. The BMW dealer told me without that sensor, the issue would have presented itself before I got it. Bottomline - Don't trust these guys. Their "internal 3rd party inspection" is bunk and they will not disclose issues to you. Once you buy the car, its your problem. Cost me $1000 dollars. I attached the proof from BMW that the issue would have been apparent and Earnhardt ignored it.

    Apparently they're doing so well they can just chase away customers these days.

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    8 months ago

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    4 months ago

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    2 years ago

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    3 years ago

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    1 year ago

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    4 years ago

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    3 years ago

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    10 months ago

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    2 years ago

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    3 years ago

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    Photo of Jim S.
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    1 year ago

    Recently purchased a new car. Guys were great got a decent deal. Service was good. New CT4 and I love it.

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    Earnhardt C.

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    11 months ago

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    2 years ago

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    Earnhardt C.

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    2 years ago

    SERVICE!!!! Very bad experience, poor communication and lack of understanding. Misinformation was also an issue.

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    3 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    7 years ago

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    Page 1 of 4

    Ask the Community - Earnhardt Chandler Cadillac

    Review Highlights - Earnhardt Chandler Cadillac

    “I apologised for my behavior earlier but I want to give a special thanks and "I'm sorry" to Curtis.”

    Mentioned in 18 reviews

    Read more highlights

    Spectrum Car Care

    Spectrum Car Care

    (92 reviews)

    We have since moved away from this area but having to find a new place made me want to leave a…read morereviews for how great this one was. I went here for all auto repairs and maintenance. They were incredible helpful, speedy, communicative, friendly and honest. I did not ever feel a single time that I was being overcharged or taken advantage of (especially as a woman with minimal car knowledge). It was always a seamless and pleasant process and I wish they had locations everywhere. I honestly never would have gone anywhere else if we hadn't moved.

    I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

    Crawford's Auto Repair - Crawford's Auto Repair Logo - Chandler Auto Repair Shop

    Crawford's Auto Repair

    (161 reviews)

    I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

    Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

    Sunland Auto Service

    Sunland Auto Service

    (300 reviews)

    Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!

    I just can't say enough about this business and how much they have helped me out with an older car…read morethat my son drives. Scott, Tom and everyone else at this Automotive shop has been phenomenal. Trustworthy timely such a rare business to find these days. I will continue to bring all of my cars to Sundland! Their warranties are amazing parts and labor for one year

    Earnhardt Chandler Cadillac - car_dealers - Updated September 2026

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