My son flew me to Idaho to help him buy his first car, but with Chuck as our salesman, I quickly realized he didn't even need me! Chuck took amazing care of him--honest, patient, and made sure he got the best deal possible. Ryan finished things up and made the paperwork quick and seamless. Between the two of them, the whole process was smooth and stress-free. Great people, great service, great dealership. Couldn't be happier read more

Larry H. Miller Honda - Car Dealers Near Me - Boise, Idaho

Scammers. Disgusting. Don't come here. Never going back. I just moved here and needed an oil change. When they did their "multipoint inspection" they wanted to change me over $4,000 for things that have already been done on the car 2 years ago at Ken Garff Honda in Utah which they could have easily seen if they had just looked it up in their database or on carfax(which I verified they do have access to). When I confronted the manager about it he tried to make the excuse that the system doesn't work, but I had him pull it up in front of me and it worked fine. Then he tried throwing it back on me saying that it's not their responsibility to look at the history of the car. I should know everything that's been done on it. Excuse me??? You just want to charge me for work the car doesn't need and it's my responsibility to know if you're actually telling the truth or lying to me. I'm not a car expert and you're the one with the records. Insane... poor business practice. read more

Larry H. Miller Honda - Scammers. - Car Dealers Near Me - Boise, Idaho

My time here was great. My salesman Chuck was a rock star! He was upfront with everything. He was not trying to slide any hidden fees or upgrades. It was such a nice surprise to have him be super upfront. He has over 2 decades of experience in the field and you can tell. I am very impressed with his work. If you ever go there ask for Chuck! I am also very happy with Ryan in finance. He gave me the information that was needed. I am very with Chuck and Ryan. read more

Larry H. Miller Honda - New Honda CRV - Car Dealers Near Me - Boise, Idaho

they have the highest reconditioning fee on your trade in the area, last time I checked it was $2500. I took my pristine accord in, trade value of about $26500 on KBB....the manager said they only use Black book. My next attempt they switched and said they use KBB....really just the lowest. My trade offer was $21000. The reason is that the car was "fair". One salesman warned me they consider every car as "fair". The other reason they valued and low balled my trade......"you only paid $23000 for it..." This was just plain old school car dealer crap. During COVID they were selling cars with higher mileage, lower condition for the low $30K.......just be ready to a very low offers. My confidence in the dealer is low and as a customer who had already purhased a car I was treated like a nobody, not a valued repeat customer. read more

I don't appreciate the fact that you rip off single moms with kids my daughter-in-law bought a car down there engine light went on gave you guys a chance to fix it cleared. The light later. Light came back on then when we told you, we didn't want the car and put her in something of equal value you bring up cars that I wouldn't buy for $5000 let alone for 20,000. after spending three hours down there yesterday, the only with Eric, and the crap they want to put her in is ridiculous. I know as a business owner we all have to make money to keep things running, but sometimes you have to give back to your community if you don't, then you're a hacker like everybody else, I'm giving them a chance to make it right if I don't hear from them today, I'll be contacting the Better Business Bureau and will get to the bottom of it one way or the other read more

I bought a Subaru from this Honda dealer and WISH I had gone to the Larry H Miller Subaru. The staff was all Iover me when I wanted to buy the car but didn't even call back for 3 days to say "can't find the guy who detailed your car" when called the next day to say I left my expensive sunglasses in my trade in. Plus they sold me a car with a NAIL in the tire and the wrong trunk cover and TOLD ME to go to Larry H Miller Subaru to get everything fixed after the deal was done! Trust me. GO DIRECTLY TO LARRY H MILLER SUBARU -they took over and handled everything without questions and with a smile!! read more

I purchased a '24 CRV with Larry Miller and the entire experience was fantastic! Their level of service is unmatched, the ease of the entire buying process, their pricing, and all personnel we encountered was an absolute joy to work with. Dick initially met with us and took us on a test drive, he was a wealth of information about the car and its capabilities. Clint went above and beyond to work with us to get a great deal, just a great guy and super easy to deal with and helpful on every end. Mike finalized our credit application and gave us an in-depth tutorial on the inner-workings of the car. Craig in finance processed our application and got us a great interest rate. He also laid out all the options for service and warranty packages in laments terms so we understood what we were receiving. It was very clear what we were paying for and how it was affecting our monthly payment/total cost. Everyone was so kind to stay late so we could receive our car the night it came in and that kindness and generosity was not overlooked. I know that going forward that they are more than willing to help or answer any question I should have. Larry Miller has absolutely earned our business and I will continue to tell friends and family was a seamless and enjoyable experience it was to work with them! read more

Cooper was our sales rep that helped me secure a beautiful 2023 Honda Pilot Elite. He was extremely courteous, knowledgeable, and a wonderful person. About 4.5 months ago, I made an appointment to check out their newest Pilot when I was in the market for a new vehicle. I called the dealership to test drive their demo vehicle and got assigned with Cooper. My first impression with him was that he was very personable. He listened to my needs and knew that I was just shopping around for a new vehicle and that I had some other brands in mine as well but he wasn't pushing me toward the Pilot yet. He touched base with me after one week like he said he would. I came back to check out the vehicle 2 more times with my wife and every time he greeted me like a long lost friend that he hasn't seen in a while. He explained all the new features and conveniences of the new vehicle that will benefit our needs and wants. Once we decided to go forward with the Pilot, he helped me through the process to put down a deposit. The original estimate was 6 months wait but it ended up with 4.5 months. During the waiting period, Cooper called me from time to time to update us on the status of the build. When the Pilot finally got to the dealership, he got on the phone with me right away to let us know to come by to check it out. As everyone knows, purchasing a new vehicle is not a fun process where you have to bargain with the dealership back and forth to get the vehicle at the right amount and Cooper was very informative and courteous to me. He literally was fighting with the sales department to get me that vehicle on my behalf. Sure it was a long process but it was mind easing to know that I have Cooper on my side. After I completed the purchase, I asked him how he remembered to call me so many times like he said he would. It turns out that he kept notes from every time that we had a conversation so that it reminds him to stay on top of things. Even after the purchase, he called me the next day to touch base with us about the new vehicle and then one week after, he called me again to see if I had any questions about its feature and settings. I have bought several cars before but never had this excellent service care like what Cooper has done. He definitely made a friend out of me so much so that I invited him and his fiancé to our restaurant for a free meal with us. read more

Larry H. Miller Honda - Our beautiful 2023 Honda Pilot Elite - Car Dealers Near Me - Boise, Idaho

See all

Beware the $250 off offer - it's not real! I suppose at the end of the day we bought a decent used car (so far) for a decent price, but the negotiations for the final sales price were dishonest and an advertised online offer for $250 off the price of any car was not honored. We discussed buying a used 2020 Chevy Tahoe, and while searching the Larry Miller website for cars to consider a pop-up ad appeared offering $250 off any vehicle. When I mentioned this to the sales rep he agreed that we would get credit for that offer. We subsequently negotiated a price back and forth, and no mention of the $250 was made by either side during this time. I was somewhat distracted with taking work calls and my wife handled most of the final negotiations. Once I learned that a price was reached, I asked about the $250. The response was that it was already baked into the negotiated price. This is not accurate as the $250 never once came up during the negotiations. When I mentioned this and made it clear that I was not happy, the sales rep then provided a printout that supposedly showed a "negative" commission. In other words, he tried to present a case that they or he were already losing money on selling a car for a price approved by his manager so they couldn't go any lower. This is at best ludicrous and at worst dishonest. Given the overall price we paid for the car, $250 is not a lot of money, but that works both ways. The issue for us was the bad-faith negotiation tactic of offering a discount and then not honoring it (it was clear that the sales rep had forgotten about the $250 until I brought it up later). This was then exacerbated by the obviously dishonest attempt at getting us to believe that the sales rep was getting a "negative" commission on the sale. read more

I purchased a 2021 CRV EXL hybrid from LMH Boise, and have learned that dealers make their profit from 3rd party extended warranties. I sold this car recently due to event with car that caused an ER visit due to carbon monoxide exposure. The warranty cancellation was never completed by LMH and I have been getting the run around on the status of my $2900.00 refund by the dealer. They never offered my an extention of Honda Care manuf. warranty as I found out by Honda Corp. because the dealers don't want you to know this!! I got my new 2021 CRV combustion version now with the Honda Care extended warranty for $1015.00 and am passing this on that LMH is owned by some other agency and is NOT a family owned business and if you buy a new Honda, refuse the dealers expensive 3rd party warranty and contact Honda Corp. for a manufacturer's extended warranty. read more

I always come back to Larry H. Miller. The prices are great, on the few occasions I needed service it was easy and affordable, and the finance department works hard to get the best rate. And now, I have another reason to boast...LHM's newest salesperson Samantha. Samantha got me the exact car I wanted at a great price and went above and beyond to make the process easy and affordable. I GOT A GREAT DEAL!! When you're ready to buy, or lease, head to LHM, find Sam and tell her how happy I am with my new car. Oh, and happy holidays/new year...Cesar read more

Larry H. Miller Honda - Car Dealers Near Me - Boise, Idaho

Bought my Kia there with low miles, kept taking it on because it was running right. Extended warranty kept telling me it's fine lol. Just paid the car off few days ago today the engine blew!!! 80,000 miles read more

Quinton McMillan is the best of the best. He's very knowledgeable about Honda vehicles. He has been doing this for several years. He's not a pushy sales man. He wants to find the vehicle for you and at your comfort level. Personally we are in a lease and we are enjoying that option for now. We are currently on our third vehicle from Quinton we own one outright the second ones lease was up and we now have the one we will probably end up buying. I can't praise Quinton high enough. Larry h Miller is a great company but Quinton makes it better by far! read more

Jake Christensen and Justin (Financing) were a dream team! When I say zero pressure I mean it, they were so patient and respectful of my options and there was no pressure when I wanted to go home and think about things. Got me a great deal with a good interest rate. Highly recommend for your car shopping needs! read more

So their warranties are crap! Honda also doesn't care about the safety of their customers. Had to fight to get my seatbelt replaced, they said Honda wouldn't replace it. Then when I finally got them to replace it and picked up my car, they said they were billing Honda for the seatbelt. Also I paid for the, paint chipping, scrato and dings. My car was hit with a shopping cart and it's a small dent, however they said it was too big and that the coverage for that DID NOT include bumpers, hood, roof of car. So basically my doors are covered. Funny how that wasn't covered when they were selling it. Will be cancelling that and I will not buy another vehicle from Honda. Bumper to bumper means what they want. Along with paint protection. This experience has just made me realize how little they care about you. As long as they got their money. If you aren't buying any warranty you should be fine read more

Bought a used Honda Insight from this location a while back. The car was described perfectly and they did a great job describing the flaws. I flew in from Salt Lake to drive the vehicle back. They were helpful with a shuttle from the airport and making sure everything was in order with my bank considering I wanted to use my own financing. Sometimes this is a headache with dealerships, but they were not pushy and very considerate of my goals. read more

The car I have purchased is a great car so far. The only issue is that not even three days I noticed my air-conditioning stopped then the next day I am noticing some slight ticking noises from my engine that was not there before so tomorrow when they open, I will have to go down there and have them check it out again to make sure that my engine is working properly. If you're going to sell a car make sure everything and I mean EVERYTHING IS CHECKED OUT CORRECTLY! And working! Because it's ridiculous! They gave me a two week guarantee that if anything goes wrong they'd fix it no issue. So I'll have to make an appointment to get my car in. read more

They lied to me and told me to use Kelly blue book to see what my cars value is. Then was told they would take it on trade in for right around that. WRONG! They low balled me and offered 7K LESS! Then the sales guy was clearly not paying attention or was hoping I wasn't and kept telling me I would have "positive equity" for my trade in even though I owed more than they would offer me, and when I pointed that out he said he had no idea how much I owed even though he just got it from me and had it written down in front of him. They lied to get me to come in knowing they would never off that much. They wouldn't even tell me what my car appraised at until I asked several times and told him I wouldn't be shopping with them unless they did. Who would agree to buy a car without knowing their trade in value? What a waste of my time! Lies lies lies! read more

Not the best car dealer around. Bought a new Ridgeline. When you go through the financing process and the final walk around (on your own) they disappear. The checklist was not performed as the checklist is shown. Youre on your own if you have after sale questions. Had to even go back to get the Owners Manual. Email contact to the sales manager and the closer go unanswered. The salesman always promises to give you the help you need but doesn't follow through. Very disapointed to say the least. just hoping the service department isn't the same. read more

I will never buy our refer anyone here anymore. Beware of lemons that will work for a week or 2 or 3 like mine and then have to pay over $1,000 in repairs and only get an I'm sorry! I was told you guys are not like the others and apparently you are! I bet if I were a white man, you would have done things right but that's what I get for trusting you guys. Buyers beware, you're better off buying used cars at an auction, at least there you'll pay way less for a lemon! read more

We want to say thank you to Scott Patton and the team at LHM Honda. We are from Missouri. Our 24-year-old son was traveling near the border of Oregon/Idaho when he hit a deer with his Honda Fit. We had his car towed to LHM. We knew a new car would need to be purchased. We reached out to Scott P to explain the situation and he promised to help our son select and purchase a new car -- we had a "handshake parent to parent" they would be fair and transparent on the trade/purchase. Scott and his team went out of their way to help our son select a car and get through the paperwork. We are pleased with the outcome - a rare situation when buying a new car in any situation let alone working with the constraints we were dealing with. We do not live in Idaho -- but if we did we would not hesitate to visit their dealership to purchase a new car. Thank you again Scott and the rest of your team. read more

We recently visited Larry H Miller Honda Boise and loved the experience! It was our first day of car searching and as a result of Dave Mathias' attention to detail and willingness to work within our budget, we decided to purchase! Our experience began by viewing the pre-owned cars, but we decided that Honda's leasing option for a new Honda Fit worked perfectly with our budget. Dave was very forthcoming throughout the entire process and while I understand that the sale of the vehicle was top-of-mind, we felt like Dave had our best interests in mind. We highly recommend visiting Larry H Miller Honda Boise and speaking with Dave Mathias for your next car purchase! read more

I was in the market for a used vehicle and decided the safest place to buy was a well known auto dealer... big mistake! I bought a used truck from LHM Honda in Boise that was supposed to have an 'all' points inspection. After this inspection they found that there was an oil leak with oil cooler line replacement that they would fix and they were going to replace the rear shocks... all good... or so I thought. The up-side is the shocks look new so thats good... the bad side... the said they replaced the oil cooler lines and fixed the leak... which they didnt fix. I took it back and waited 4 hours for them to say they had fixed it that time... to which they didnt fix it since you cant miss the burnt oil smell that permeates the cab when you drive it and gets splatter down the side of the truck. I realize its a used vehicle. They pushed how great their inspection was BUT somehow the amazing inspectors missed that the AC blows hot air lol... really?. The Carfax came back positive but the radiator has been replaced at some point and isnt on there... hmmm... at this point red flags are going off like crazy so I contacted them again and guess what?... they never got back to me lol. I spent $1300 on new tires for this thing so I really want it to work out for me... therefore I took it to a mechanic who has confirmed that it is leaking oil from a valve cover on the back side of the engine... amazing inspection... they also let me know that the AC system just needed a charge lol but the biggest bomb they dropped was the front end needs new ball joints and upper control arms... to the tune of $2000! if you add the AC and oil leak fix thats got me looking at $2500. Usually when you get screwed there might be a hug involved but I didnt even get that. They did tell me before my second trip in to get the oil leak fixed is I need to have at least 1500 miles on it before the warrantee kicks in... which sounds to me like they dont want to be responsible for it. My view is this... I held up my end of the bargain... my down payment was there early and when I told them my credit was excellent it came back excellent... but they didnt hold up their end other than replacing the shocks. AVOID THEIR BS AND LIES! . If you are in the used vehicle market try the Subaru dealer off of Garrity... my son bought a used car from them and they did what they said they were going to do and it is an amazing buy. read more

Friendly staff, no pressure to buy the car I wanted. read more

Larry H. Miller Honda - Car Dealers Near Me - Boise, Idaho

Hi, I purchased a used 2012 Honda Odyssey. Benjamin Sterling is a honest easy person to do business with. His sales manager was the same, very easy to talk to and I never feat any pressure. They helped me see the purchase from all angles. If you are a new car shopper, go here for sure, they will not take advantage of you. Service dept is quick and friendly. Finance was polite and quick, they really made the process easy. They did better on my financing than expected. The Hickey Family read more

I purchased my second Honda from Larry Miller on Dec 22. Four years ago I traded a 2008 CR-V for a new 2015 FIT and just traded it for a new 2018 CR-V EX-L. Jeff showed me both the HR-V and CR-V without any pressure whatsoever. I have certainly recommended Larry Miller Honda to many friends. Just a great place to do business. I bring my car for servicing several times a year and always receive great customer service. Your Service Department is excellent! read more

I've been car hunting for a while and am ready to buy. Called LHMH and asked to speak with a sales person. Receptionist said, "sure" and transferred me. Had a nice long conversation about the model I am looking for. Toward the end of the conversation the person on the other end of the line says, "ummmm....just so you know, I'm not a sales person, but I can transfer you to one." What???? I spent all this time sharing my information with someone who cannot sell me a car and no one bothered to tell me that up front? It tells me a lot about this company and their staff. Typical, old-timey, dealership jive. Geez....we're at the end of the model year. You think they'd want to keep every customer that comes to their door. I've crossed LHMH and Honda off my list....too many competitors, with the same quality cars, and better incentives to buy. read more

This business is a Joke. I bought a used truck here November of 2017. They recommended a smog place for me to go to, as long as I didnt use there name and tell people that is where I bought it. Come to find out there smog tech got sick and no longer does it. So I set on a 40,000 dollar used truck that won't pass smog that needs a new exhaust system. So much for HONDA'S CERTIFIED PRE OWNED VEHICLES. THE CRAZY PART OF IT ALL, THE MANAGER FROM THE COLE AND FRANKLIN LOCATION IN BOISE IDAHO TOLD ME IT WASN'T HIS PROBLEM AND HE WASN'T OBLIGATED TO HELP OR ASSIST IN ANYWAY. So just in the past 15 years my immediate family has bought 10 vehicles from these guys, you think they care. NOT SO MUCH. We won't buy another vehicle from these thieves. read more

We worked with Jake over the phone when we were looking to purchase a new Honda Pilot. Jake was very professional, courteous, fair and gave us good explanations to our questions. We didn't feel rushed or pressured, we hope to have the opportunity to work with him again. read more

So from the moment we called at 9am to see get information on a car to the moment we purchased our vehicle it was a horrible experience, it took over 4 hrs for someone to contact us back about a car... Johnny the little young guy that doesn't seem to know what he is doing couldn't tell us much about the car other than how to set u Bluetooth which he did so to the car with his phone, even tho we hated how we were being treated the car was exactly what we've been looking for, as we purchased the car I'm told now I can't take the car we just spent a crap ton on due to the tires, they end up letting me take it and told me to come back on Thursday for my new tires, well Thursday comes around and I'm told no one ordered my tires etc... blah blah.. Johnny tells me that I have to call SCOTT the manager about my tires, unfortunately I couldn't due to work and that shouldn't be my responsibility it's theirs, needless to say it's FRIDAY no response from johnny(salesman) no update on tires nothing. Stick to PETERSON and LITHIA, BEST customer service we've ever had with our other vehicle purchases read more

Benjamin Sterling was a pleasure to work with. He understood my needs in a vehicle and was very helpful. Darrell Spigner in financing was also fantastic. Thank you gentlemen for a positive buying experience. read more

We visited Larry H Miller Honda in Boise with no real intentions on buying a new car. After we looked at the 2014 Accords, I figured it was time to trade in our 2009. After a few hours of negotiations we reached a deal with Ryan. He did say we would leave with the car and a smile on our face, we did! Then we moved on to financing with Bryan, which was as much a pleasure as working with Ryan. Thanks again for the superior service and putting up with us! read more

We had been car shopping for a month and couldn't get what we needed. Our family had an incredible car buying experience at Larry H Miller Honda with Sam. We told him we were upside down in our car, but needed a trade in with no money down. We needed a better, bigger car with more room. Sam presented our price range and budget limit to Sales Manager, Aaron, who came back with several options. It felt like they were determined to give us the best options possible! Justin in the Finance Department gave us $4k more for our trade-in, he lowered the cost of the vehicle we wanted to purchase and got us into the absolute best vehicle that fit within our budget. read more

I am disappointed, they didn't listen or they didn't understand what I was asking. I was looking at a new car, we have a growing family and wanted to be comfortable in a vehicle that had enough room for everyone. I found out I was approved but they needed more information to figure out the payment and all the facts, I signed the paper and found out that enough of the process was being processed, I now own that vehicle. I wanted to verify that I could afford the vehicle before I even considered buying it. funny how everything goes on a flashdrive and they try to rush you through the paperwork. Find out that I cant afford it and magically the clause I signed has a no cooling off period, apparently a major purchase doesn't allow you to change your mind. never again. read more

Bought my first Honda here. Exceptional service. Richard and Justin helped me. Above and beyond. Answered all of my questions. Gave me a fair deal. Was able to do the financing part online before I went in. Found the car I wanted online, test drove it and voila! Highly recommend. I will buy my next car there. read more

I had the most amazing car buying experience at Larry H Miller Honda. I worked with Jeff Cristler and Sean Roland and they both were great. I had a set price I could do for payments and they did everything they could and made it work. I can't imaging buying a car from another dealer. I would highly highly recommend them. You won't regrets it. read more

My wife and I just had the best experience possible at Larry H Miller! After going to three different dealerships to get trade-in values for our leased Honda, we finally went to Larry H Miller, who gave us the best offer by a lot. (Why didn't we go to them first!) We didn't have to bring any lease payment stubs, or any paperwork: They handled everything and we were done with our old plates in hand in half an hour. Their sales agent Philip Browning was extremely courteous and efficient, doing everything he could to find us a car we liked, but without any pressure. We will definitely be back! read more

The biggest compliment I can give LHMH is that the service did not diminish even after we purchased the car! We have been looking for a loaded 2012 Kia Sorento for a while and saw one online that said it was at LHM. When we called we found out that the car we saw had been sold but Ron Tomek asked if he could try and find one and call us back. He called back within a few minutes and let us know there was one that had just been traded in and was in the service department if we wanted to come look at it. It's been incredibly hard to find the specific car we were looking for so we immediately went to the dealership. When we arrived, Ron apologized that the car wasn't in perfect shape but we understood because technically it wasn't really ready for sale yet and had a few minor things they needed to do to fix it. Needless to say we loved the car and ended up purchasing it that day. First thing, we decided to buy the car Saturday around 6 and they close at 7. It took until 9pm for all the paperwork to get completed and we never felt rushed or like we were putting them out. They were awesome the entire 2 hours they stayed after closing! Like I said, the car had a couple things that needed to be done (new windshield and detailed) and we wanted a hitch put on it. The problem was it was Saturday and they're closed Sunday so I would have had to wait 2-3 days to get the car I loved! I asked if I could take it home on Saturday and I would bring it back on Monday for them to make the fixes. They allowed me to take it but refused to let me bring it to them on Monday...they would come to my work to pick up the car and drop off a loaner! Sure enough, Monday morning Ron showed up with a loaner car and grabbed the Kia to get it repaired! Ron also worked really hard to get everything completed on Monday because he knew that we needed our car and so by the time I was done with work the car was ready for us to come get it! When we went to sign the loan documents, Justin Ross (the finance manager) gave us all our options on extras we could purchase. Through conversations with Ron, Justin knew that our goal was to finance as little as possible so we could pay it off as soon as possible (we avoid debt if possible) so he really narrowed down the "speal" he gave us. He did mention that the other items were available but gave a brief overview instead of wasting a bunch of our time going over them in painstaking detail. We really appreciated that because it made us feel like he was more interested in getting us what we wanted than trying to force us to buy something we didn't want! Also, when we declined most of what he offered (we accepted the oil changes because it was just too good a price to pass up) he just simply said "ok" instead of the usual 20 minutes of telling us why we really should buy the "blah, blah, blah". Again, this was something we really appreciated because we felt like he respected our decision and wasn't going to try and push something on us we didn't want. I never write reviews and I know this one is really long but I can honestly say this is probably the best experience we've had buying a car! We got a car we love at a fair price and had exceptional service! When we're ready for our next one we'll definitely be back to LHM and Ron Tomeck! read more

Long story short: I didn't haggle, paid asking price, bought from out of state because of my work travel schedule so I was unable to test-drive before purchase. Therin was my fatal mistake. The sales rep Aaron told me I was getting his "friends and family hookup" but it just turned into a dirty car, broken parts and promises. I didn't haggle on price, nor did he lower the price - nice "hook up". Also, I traded my car in and paid $1000 down and still ended up paying sticker? How's that possible? I was as easy of a sale he could have asked for. He held my new car for an extra 4 days while I was out of town before delivering it to my house to "make sure it got extra detailed and the service was done right." Huge lie. I came into town to a kind-of shiny truck sitting in my driveway. Opened the hood, the engine was filthy, no oil change sticker on the window and black as black oil in the car and the apholstry was clearly still grimy from the last owner; definitely not detailed. (The truck was brand new to the lot the day I selected it, so it hadn't yet gone through any of the resale steps to spruce it up-- and clearly never would). The tailgate ford emblem was broken, promised he would fix it... still broken at my house. Whatever, disappointed but I can manage that stuff by myself I guess. We are moving out of state the next day and on my way to our new house I discover the back bench seat latch in the cab was also broken, the drivers seat belt housing was missing and when I turned the hot air on I discovered that there is a busted survo behind the dash and now every time I turn the truck on there is a clicking noise for about 45 seconds. No heat and no defrost. I thought, "man this sucks, I made things super easy for this guy and so he just totally took me for a ride!" I called him and he assured me that he would get everything taken care of. Just take it to any LHM dealership in Utah and "I'll make sure you're taken care of", he says. SAYS not WRITES. I'm learning now that unless these people have it in writing there's no help they will render you. I replaced the Ford emblem myself (bought it from a LHM dealership in Utah actually). Aaron told me to send him the receipt and he'll get it reimbursed. Still nothing almost two months later. I took the truck in to a Utah dealership to get those things "taken care of": it's actually there right now. They are telling me there's nothing they are willing to do unless the Boise sales person says that his store will pay for it. I didn't buy the upgraded warranty package so why would they possibly do the right thing and make sure the cars they are selling are in good enough condition before they leave the lot? Well, I guess that's what you get - good enough. I'm the one that has to call him, by the way; yeah, call the guy that screwed me in the first place and ask him to make good on his word?! I did. Called and texted. No answer. When I was buying the car he would respond in under a minute, now that it's time for him to uphold his end of the deal he's a ghost. I was told I should call the GM in Boise and talk to him about it. Not sure about that, Aaron was pretty clear to me (while buying the car) that he and the GM have known each other for many years and are like family; in fact Chad (the manager) even worked for Aaron's dad when his dad was the GM there. Who do you think is going to be protected during that conversation? The customer or the "brother" of the GM? But this is all my fault, right? My fault for being a nice buyer. My fault for not haggling. My fault for trusting that Aaron would do the right thing. My fault for signing an as-is statement on a truck he knew needed work or at least would come to find out it needed work before delivering it to me - told me he would fix things, and did nothing!! I needed someone I could trust due to my crazy work schedule. My fault for being the consumer and not a typicall car salesman. My loss right? Why can't people just be good anymore? Here's the kicker, Aaron and I went to high school together. I'm never the kind of guy that will write a bad review, but this has been so mismanaged from the beginning - I just feel people need to start being better to each other. Do the right thing. It's not $23k is a small amount of money or anything; we need to be able to trust that if we're making you money you might at least be interested in making sure we are satisfied and not COMPLETELY taken advantage of. At the end of our conversation he asked me to go on and write a review for him - I'm not thinking this is what he had in mind. read more

Just bought a new Honda CR-V from Ron, Brian and the LHM team. The guys were a pleasure to deal with. They were relaxed, patient and certainly knowledgeable about their product. The brand speaks for itself and I'm delighted with my new Honda. read more