I went in to this store today to get a wrench to tighten my battery explained my situation to the…read moreclerk (forgot his name talk long hair drives 1999 c5) And he gave me the absolute best costumer service I've had in a while people like this should be promoted and absolutely compensated for the work they do I can't express how great he was and how much he helped he came out and took over 20 mins of his time to help me good people are still out there thank you!

I spoke with James Epley, the store manager regarding an issue with my car. He recommended Crest…read moreAutomotive for a second opinion before I buy some product from him! He not only engaged in listening to my dilemma, he pointed me in the direction of another like-minded stand-up business! You don't find that kind of emotional intelligence often so it was definitely necessary to pay it forward with this review! Thanks James for your your time and talent!

Phil is the best, most knowledgeable auto parts supplier. He…read moretakes a personal interest & with 40 years experience, you can't put a price on that.

Phil is the best!! He really takes care of his customers and goes above and beyond. A neighborhood…read moretreasure!! Thank you Phil

Great food and service. Seating was a bit too close and crowded. Tried their bumper burger and pop…read morecorn chicken and both were tasty. Hot dog was ok nothing too crazy. Fries were seasoned well. But overall not bad, will definitely come back

From the owner: Auto Parts Store belonging to the Auto Value and Bumper to Bumper group(AAPA) offering retail and…read morewholesale customer exceptional parts, service and prices in MI, IL, IN, OH and WI.

My smart key needed a battery replaced and the staff member stated that he might break it. After…read moretaking it apart, not removing the small screw that I'd asked about, he indicated that he didn't have the battery. He claimed that the small screw was for holding the motherboard and didn't need removal. He had the keys to my home and handed me back the single key. When I asked about my keys, he took a couple minutes to locate them. Didn't appreciate his sense of humor, nothing funny about getting locked outside in the cold weather. I purchased a battery from Walgreens that didn't appear to work. I noted the polarity when removing the battery. Next day I went to Honda. Honda informed me that the battery had been installed incorrectly. They indicted that the screw should have been removed rather than stripped. Well he did warn me that he might break it. Wish he would have mentioned putting the battery back in the wrong way.

The two guys working there are pretty cool, I mean they can have this kinda let go attitude but…read morethey are into the cars, so you can ask questions about how to do stuff or for just an advice. The store is kinda of small according to my standards. I like the auto stores sized as real grocery stores, where you can walk and walk and enjoy seeing a lot of different stuff. It's inspiring. Also missed the smell of the tires rubber and gasoline I experienced at other stores.

Today is June 14th I came in at around 12:30pm. I walked up to the counter to exchange the battery…read moreto my car. The guy happen to ask me are you sure you got it from here? I said yes put in my number. He put in the wrong number and I asked him and again are you sure. I said are you sure you got the right number. He started giving me altitude and start making dumb remarks and he happen to be the manager!! He was a piece of shit manager. He wouldn't ring me out. I would like to file a complaint to corporate for even having manager running their business!!! He look like he's super high on drugs!!

Paid almost 300 dollars for a battery,upon returning the core, couldn't get my core charge,unless I…read morebought the original card back,will never purchase anything from Advance again,this was a joke..sibley & Torrence

I went in because my battery of two years wasn't starting my car as it should . The very helpful…read moreemployee Brian was very polite and helpful. All employees were very polite and friendly. Thanks Brian.

The staff here go above and beyond to help. Today Vanessa and the staff working with her were…read moreextremely helpful and patient with me. I will always return here for my automotive needs.

So disappointed with the service at Caira. I took my hyundai sonata to frank in July for a problem…read morewith a sensor and a problem with my brakes that started when the engine light came on. He diagnosed my brakes as a brake booster. When we picked the car up , it was worse than when we brought it. He tried to say my rotors needed to be ground down and made me feel like I was crazy or didn't know what I was talking about. When I brought it back he found that they left a piece off. He did apologize and acknowledged he made a mistake. However I have continued to have the same exact problem and have now brought it to the dealer only to find that my car was completely mis diagnosed and the booster was never the problem. When I called frank to discuss and asked for a quote, he never bothered to call me back. 3x I left a message ... no response. 1600 I paid to frank and now I just paid 3700 to the dealer to actually fix the original problem.

Our family has been going to Caira's well over 40 years!!!…read moreGenerational-Family owned/integrity based- "old school ethics", Neighborhood Notoriety! Your parents would be so proud to see the legacy alive and well, maintaining the high level of standards that were established decades ago. I remember going there as s kid with my dad, always treated like family. Professionalism, kindness, gratitude for your business... I think that says it all! Donna V.

Run...do not pass go....run!!!! Beware of this business…read more.... While Cary and the office personnel are very nice, the service end is terrible! Promised many things, but did not get them. The work that was proposed was very different than what I received. When I inquired about the subpar work, calls were not returned..... months went by and the situation is not yet resolved. I've given up because it's just not worth the frustration anymore. I am hoping that this helps anyone thinking about spending money with these guys..... Get everything in writing!!! Please!!!! My very best advice, is to look elsewhere!

I brought my 2025 BMW X5 M60i to Trendz Auto for the installation of daytime running lights and…read morereplacement of the OEM silver rear badges with aftermarket black M60i badges. I was told the DRL installation could be done, and at no point was I informed that the shop lacked experience with this type of work or was unsure of the proper installation process. After several hours, I was told the DRL kit was "not the correct fit." After contacting the manufacturer directly, it was confirmed that the kit is the correct and only compatible option for my vehicle and that the installation requires specialized headlight work. It became clear the shop did not know how to perform this installation, yet instead of communicating that professionally upfront, they attempted the job anyway. During the badge replacement, no photos were taken of the original OEM silver badges to ensure correct placement, spacing, or alignment before installing the aftermarket black badges. As a result, the black M60i badges were installed crooked and spaced too closely together, which is unacceptable from a professional shop. Additionally, because the front bumper was removed during the attempted DRL installation, I later noticed a paint chip on the driver-side front bumper panel near the headlight seam. This damage was not present prior to my visit. If a shop is not experienced with specialized installations, the professional course of action is to clearly communicate that and decline the job--not to proceed without proper knowledge or preparation. Between the lack of transparency, poor execution, and resulting damage, this experience fell well below an acceptable standard of professionalism.

I had a slow leak in my tire as reported by my Onstar diagnostics facility…read more I called Tire and Wheel Cafe/International Tires Wheels and spoke to Alberto, the owner. As this was an emergency, he said he would fit me in if I could come right away. When I got there, he was finishing up another car and I had a short wait. Alberto quickly diagnosed that the tire reported by Onstar was not the problem. Previous tire rotation by another repair shop was not completed properly and the wrong tire was being reported. A simple check of the tire pressure of all four tires led him right to the problem tire. There was a nail in it. Alberto fixed it in short order, rotated my tires and made sure they were properly recorded in the Onstar for future diagnostic purposes, and I was on my way. Charge was minimal for the work he completed. Alberto is a no nonsense kind of guy and very busy, but he is great to do business with.

Do not go here! They will screw you over left and right. They will fix one thing but while they…read morehave it for the day all of a sudden four other things go wrong that never have. Then they make excuses of why. I even got the guy to admit today that one of the things was his fault and then he refunded me the money for it because I caught him red-handed. They lie and purposely make other things go wrong

Very helpful and thorough. Explained everything they did and answered all my questions.read more

I went into by brake pads and rotor for my car and the customer service rep who help me was Larry…read moreVeach he is very knowledgeable and he help me get a great product and a great price there should be more customer service reps out there just like him he is the best I recommend him to everyone