I sent an email to them on a Sunday and received a response that same evening. I scheduled an…read moreappointment for 8am and by 8:01 my truck was on the lift. Needed a starter looked at due to a hard starting issue the last few days. Come to find out I was lucky to get 13 years from the original starter. By 10:00am my truck was finished and I was on my way. Pricing was excellent, I love the fact they will warranty their work. This was my first time coming here and they have a new customer.

If you live in the area and drive an Audi or Mini, you owe it to yourself to come to this shop for…read moreall your repairs - big or small. Alan and Lori give consistently fair pricing at exceptional service. If you have any length of wait time, trust me - it is truly worth it. Would you want to go to a shop that is consitently empty and not hoarded by recurring customers? Would definitely recommend!

This is the best auto center I've ever been too. They always go above and beyond for me and my…read morevehicle. A huge thanks to the crew here.

Got my vehicles inspected here. Nice and easy. Would definitely recommend if you're looking for a…read moretrustworthy and quality auto repair.

I updated my previous review; Customer service remains top tier but the pricing here is much more…read morethan other service shops; I was able to save almost $900 total from everything quoted just by not going through them

Shop does not stand behind nor guarantee their work. I had my vehicle worked on and when I went to…read moretake it from the shop, it would not power up. The tech looked at it, couldn't figure it out, then they decided to recalibrate it. The vehicle then started. I drove it home and now it won't start again the next time I went to start it. I contacted the shop and they are saying I will have to tow it in at my expense because the vehicle was working when I left. I am only 4 miles from them. Being this is their fault or lack of how to work on vehicles, you would think they would make it right. But they are not. And, are not issuing any refund. I am now forced to do a BBB Claim and dispute the transaction for a shoddy shop.

This place is bad business, price gouged my daughter on a replacement tail light. Definitely will…read moretake advantage of the mis informed.

We have taken our business truck to Brads for many many years and several vehicles over the years…read more Because they know we need the truck for business, they do everything they can to get it back to us as quick as possible. But they are very busy because they are very good. Brad is very honest which I find very important when it involves car repairs and a tight budget. I'm not saying he's the cheapest mechanic shop, but his prices are in line with other shops. Apparently... I like the word "very". But it's necessary to explain myself.

Have had my share of getting raked over the coals by car mechanics, but a co-worker that witnessed…read moremy frustrations for the umpteenth time referred Kev's to me. Although it was not a muffler I needed, my friend insisted I call them and see if they serviced the issue at hand. Been so long ago that I don't even remember what it was, but do know I've been going to Kev's every since. Have yet to be disappointed. Great work, great prices, and great fair and very honest folks. As one other reviewer mentioned, the shop is not posh, so if a bit of dust is not your style, you may want to pay for all the fluff somewhere else. You won't find a Starbucks coffee brewer, a big screen TV, reclining leather seats, or any other fancy ammenities. What you WILL find though, is very genuine, humble, polite, and reliable expert service at a very affordable price. These guys are REAL, and they stay real busy for a very good reason.

The girl behind the desk was very rude and didn't even ask what's going on with my vehicle, she was…read moreignorant and not willing to listen just pushing customers out of the door , all she said we are booked up didn't even try to explain or offer any service, a waste of time

I would definitely give 5 stars on communication regarding the diagnostic, communicating findings,…read moreand explaining it to the customer. This part was impeccable. I would give 2-3 stars on car being done in the timeframe promised, because it wasn't. My beef is that the quote I received for the needed part had a price of ~$525. I called the dealership and an original part would cost me (non-mechanic) ~$350. I can buy the non-original part at O'Reilly's for ~$264, but most mechanic shops get parts cheaper than off-street customers. When I called and asked Ken's if the quoted part was a dealership original, I was told no. When I asked if the part price was in error, they said no, we have to make money somewhere, but we don't use an 80% markup. Clearly the guy I spoke to doesn't know how to calculate markup percentages. I expect a shop to add a percentage onto a part. That is certainly fair. But, ~200% gross mark-up is way outside of standard mechanic practices. And, that calculation is using the price I can buy it for, not a licensed mechanic's shop. Our mechanic of 25 years used to charge 20-25% above his cost. I have heard of 50 - 100% markup. Ken's Garage is having the parts delivered and they rarely go pick up the parts. I think 200+% markup is way too expensive, but they have right to charge 500% markup, if they want. But, I will be going elsewhere. We are still shopping for a local mechanic that we feel comfortable with. I got the impression, they have good, qualified mechanics. My husband questioned a few things on the invoice that was not approved. He is a non-conflict person, and at that point, he just paid them. I am glad this shop works well for many in the community. I am glad this small-owned business is doing well. I am a small business owner and I want small business owners to be supported and thrive. But, I prefer ones that do it with reasonable prices (again, subjective). Name above is our on-line pseudo name, due to vindictive, malicious people in this world. I do not want a response from the shop because it is what it is. My experience and perspective aren't the same as the owner's perspective and it isn't the same as other customers. This is my experience.

This is my first review for Ken's garage. However, they have already serviced our cars twice. Not…read moreonly are they honest, but they are also very helpful and given us options on pricing and recommendations that met our budget and our timelines.

Great couple! Very friendly and affordable! I highly recommend them! I got all the answers I had…read moreexplained to me before doing any work. Oil change same day.

Everytime i take my car here they always get it fixed for half the price of any other shop or the…read moredealer ship. They tell me what could be wrong and only fix what actually needs fixed. This is the only shop i will ever go to now. Good honest people are rare nowadays.

Had a water pump go out on my 2008 Ford Edge. Xperts was much cheaper than anywhere else and…read moreexperts on this work. Had me done within 48 hours and the vehicle runs great! They just became my favorite mechanic