It was hard to even give these people a star. They deserve no stars. Bad customer service. After 3…read moreweeks searching for a car. My husband and I found a car we really liked at this dealership. A used Mercedes-Benz CLS550 they listed for $12,900. The car was stunning. Almost too stunning. We decided to purchase it and offered Ricky the full asking price. We needed extra cash to pay for taxes etc., So we asked him to hold the car and we would get the rest of the money to complete the deal the next day. We were so excited about this car that we could not sleep. We got the cash, drove to Lone Star Auto. The attitude changed. It's as if they realized the underpriced the car. Ricky said in a non-caring way, we can't sell you the car because we have no title. This is a LIE, because we spoke to other car dealerships and told them what happened. Why didn't Ricky mention that to us the day before we offered to buy the car for FULL ASKING PRICE? Typical shady car dealership. We wasted our time and emotions on them. Do not trust these people. PS. We ended up at the great dealership Car Land in Garland. We bought another Mercedes Benz full asking price. However, their customer service, honesty, and professionalism are worth a five star!

Lovely people - they treated my son like family. Before they let him drive away, they rechecked…read morethe tires & fluids. A few days later, we discovered that the car needed a new battery - called them, and they replaced it. They have a good variety of vehicles under $8000, so he didn't have to settle for a loss-leader. Keep in mind, these vehicles have high mileage, but the people want you to have a safe, reliable vehicle. They will help you if there are problems after the sale.

You know when everything is going well on life and out of nowhere your car starts having problems…read more My car wouldn't start so I needed a new battery. I called the dealership and found out I still had warranty on the battery. Which I was like thank God. Mind you I needed an oil change as well but I had been putting it off until payday. Jason S. was very helpful and caring. I guess he could see that life was lifing and they took care of my oil change as well as my battery. I appreciate you so much Jason as well as the service department!

We've been loyal customers at Lewisville Autoplex Mitsubishi for years because Tyler treats our…read morefamily like family. Unfortunately, yesterday, the Service Manager Doug Williams gave us a hostile, deeply manipulative experience. We brought our new Outlander (39k miles) in for a brake warning and received an inflated $3,600+ quote full of optional maintenance. When we declined, Doug became aggressive, claiming we couldn't leave with our car and forcing us to sign a waiver just to get our keys. They then intentionally stalled us in the waiting room for TWO HOURS without performing any work. Instead of honoring Mitsubishi's 5-Year/60k warranty on a failed caliper, Doug resorted to high-pressure bullying. As a Black, LGBTQ+ couple, the blatant disrespect made us feel entirely targeted. See Tyler, but stay far away from Doug.

This place is deceptive! I do not recommend. We drove off in a Colorado Chevy 2017. Found out that…read morethe heater didn't work. So we took it to a shop. Well that's where we found out that heater went out and the transmission had multiple codes! MULTIPLE CODES! They(Drive Time)had been swiped it clean in the past! Long story short, we took it back to Drive Time. I then went to a reputable dealership and bought different vehicle. While in the process I was alerted that Drive Time had blocked me from being able to use anyone else for financing a vehicle. Basically, I would only be able to use Bridgecrest to finance a vehicle. Well fortunately I received some help and also was able to bypass due to having a great credit score! Needless to say, I would never recommend dealing with Drive Time! The deception of swiping the codes clean is despicable! The worst thing is you sit there and visit with these salesmen and they lie to your face about the quality of vehicles they're selling!

Terrible experience here Mike and his team got me in a car that immediately was in the shop after…read morepurchasing the vehicle. Gave me 1-800 numbers and never solved my issues. Worst experience I have ever faced with a dealership and likely the worst 2nd hand vehicle I have ever experienced. They are not willing to add help anywhere and just say this or that is out of their control. Edwin, Zane and Mike said the cars go through a deep inspection and I'm likely needing a new transmission right out the gate on a car I just purchased last Thursday...

Janet Moore was amazing. Turned in my lease today, and she could NOT have been any better, kinder,…read moreand more patient with me. Kudos to her for being so nice!!! Would recommend her for anybody looking at Honda's. Had multiple leases through them and was ultra easy and affordable.

Extremely Disappointing Experience This has been, by far,…read morethe worst car-buying experience my family has ever had. This was my son's first vehicle purchase on his own, and unfortunately, what should have been an exciting milestone turned into a complete nightmare. Everyone was friendly and helpful until there was a problem with the vehicle. Just ONE DAY after purchasing the car, the vehicle would not go into gear. The dealership kept the car for approximately a week for repairs. After we picked it up, my son had the vehicle for about another week before we noticed oil leaking in the driveway. We immediately contacted the dealership and returned the vehicle. Unfortunately, the communication and customer service became extremely frustrating. While the vehicle was at the dealership, we received very little communication or updates. After my son had been without transportation for more than a week, we were finally told that the vehicle would cost too much for the dealership to repair, so they planned to send it to auction and refund my son's down payment. We were told the refund would be processed back to his debit card within 3-5 business days. We are now at seven business days, and he still has not received his money. Even worse, no one is answering our calls or responding to our messages. During the month my son technically had this vehicle, he was only actually able to use it for approximately one week. The vehicle had multiple issues, including: The transmission would not go into Drive. The air conditioning was not blowing cold. The vehicle was leaking oil. These are not minor inconveniences. These are significant issues that should have been identified during the dealership's inspection and due diligence before the vehicle was sold. The salesman who assisted us with the purchase was very responsive during the buying process. However, as soon as we notified him that we were experiencing problems with the vehicle, he stopped responding to our calls and text messages. That was extremely disappointing and unprofessional. I believe strongly in building relationships with businesses and supporting places where I receive good customer service because I can become a repeat customer and refer others. Unfortunately, that will not be the case here. I would never purchase another vehicle from AutoNation Honda in Louisville, nor would I recommend this dealership to anyone. I strongly encourage anyone considering purchasing a vehicle from this location--new, pre-owned, or certified--to do your research and consider another dealership. My son deserves to have his money returned promptly so he can purchase a reliable vehicle and get back on the road. At this point, we simply want the refund that we were promised and some accountability for the way this entire situation has been handled. Very disappointing experience from the sale to the service department to the refund process. I would not recommend this dealership.

Best experience I've ever had buying a car. No pressure…read more No hassle. Super fast (less than an hour) and I was motoring away. Quality automobiles at fair prices!

The staff is friendly and nice however their cars have underlying issues. At least the one I bought…read morehad a bunch of issues that were never disclosed. I recommend going in person to see and test drive the vehicle, having a mechanic (not the one they recommend check it out) or if you're out of state as I was, then I would completely avoid this dealership. Don't trust their word. I was hosed on a 2007 911s

214-600-9196 who use this number that is scammer. He said car still available that already sold…read more Try to sell other things. Your time is important and other people's too. You guys are the perfect reason why people call used car dealer is scammers.

I bought a Ford transit with bad engine I paid cash they refused to give some money back to fix the…read moreengine

Texas Sized Thank U to Michael & John for Helping me get into my "Dream Lil AWD SUV"!!! Special…read moreThanks to Sherry for making Paperwork Easy & fast!!! My 3rd Purchase with them. NEVER ANY Problems & ALWAYS KNOW; EXACTLY which Vehicle BEST fits this Disabled Widow's Physical Challenges & Budget. Buying here has been MAJOR factor n Rebuilding my Credit Scores from SEVERE ID THEFT. These guys R Friendly. Genuine & Know the Car Biz!!!

DO NOT BUY A CAR FROM HERE THE FUCK YOU ON INSURANCE $250 comp $250 collision and they will not…read morechange it there Cooperate suck they are very unprofessional when it comes to costumer services you can not speak with someone there in management like a supervisor or manager the Manager there is named Randy he will not come talk to you at all they all hang up on you when you have a simple question like Why. They want you to buy there insurance and have your own now I'm stuck with this car and a $1200 insurance bill every month DO NOT BUY FROM HERE. Send you on wild Goose Chase just to talk to someone and you still don't get questions answered they need to clean house hopefully frank one of the owners sons will give me a call back will keep y'all posted

I am so delighted to have the pleasure finding this place. One phone call changed my life . I went…read morefrom feeling doubtful about the car buying experience to feeling hopeful. Thanks to the wisdom and experience the owner Reid brings to the whole car buying process. I am forever grateful for the opportunity to be able to purchase a car without judgement and hassle free. I will be referring all my family and friends there who are thinking about buying a vehicle.

I have been a customer of Reid's since 2015 I have purchased cars for both of my daughters with him…read morewhich were outstanding vehicles. Reid also helped me by introducing me to a local new car dealer who provided a vehicle for a car raffle supporting a non-profit. He is well respected in the car business and he is a man of his word who deals only in cars that are in great condition. I will be dealing with him again soon and have sent him business because he walks the talk.