I've been going to Denali for several year now and I've never had an issue with the quality or the…read morespeed of their work. They have even saved me and my family money on repair that I thought or told need to be done that didn't. I would recommend any one that has a PC to check them out.

I was in a bit of a jam, Friday night my computer crashed and I was in the middle of mid terms ! I…read moresearched high and low for someone to help me with our having to pay an arm and a leg. One place I went into said it would be 125$ to recover my files.!! I said no thank you .... I only needed a few word documents which in no way equated 125$ worth of work. I just had my hard drive replaced in April and now it crashed again so there wasn't much on it to justify the 125$ but this place saved my tail and was able to recover my work within a few hours and it was very affordable. He was very nice and understanding about my situation . Thanks to him I was able to get my files on my usb drive that day.... I finished and turned in my midterm paper on time. Thank you so much hopefully this won't happen again to me but if it does I will be sure to come running back to this place.

I needed help FAST and Softline did not disappoint. Friendly, professional, and affordable. I…read morewill definitely recommend Softline to anyone who needs computer repair. Maryann was awesome...many thanks Maryann!!!!! Ruth C.

My desktop computer was hacked last Friday. Everyone told me I would need to buy a new one. I took…read moreit in to Maryann yesterday after not having access to my emails and other areas. She fixed it in less than 24 hrs and it is back running great. All for a quick turnaround and a very fair price. I would highly recommend this business operation!

This is a small business with the owner being very dedicated to customers. I have found Evan, the…read moreowner, to be very skilled in many aspects of computer repair, technology and also being very patient when it comes to someone not being very tech savvy. He is very thorough about his work and is very affordable. Evan will also take time to assist you if you are having difficulties or navigating. He also will educate and offer choices to help you make a better decision about what you wish to do within your budget. He will travel to your home or place of business. My experience with Evan has always been a good one as that he is reliable, honest and trustworthy, and knowledgeable. I have run the gambit of computer problems from different PC, laptop and Slate. Evan has always fixed the problems or suggested options if it became too costly to repair. Every person I have referred Evan to, has told me how satisfied they are with his work. I urge you to give him a call and utilize his computer/repair skills. In the long and short run of it, you will save time, money and aggravation, and the job will be done correctly.

Sorry for the lengthy review but I don't normally post things like this but I thought this was a…read morewell deserved review because of the horrible experience I had with this business. I am so sick and tired of this place. They have had my Samsung Laser Printer for well over a month now! I have gotten 1 phone call from these people and the last time at the time of this writing was 2 weeks ago!!!!! I was told that my Samsung Laser printer needed a new drum and roller assembly for $130, I said ok order it. Couple weeks went by and I called and left my 3rd voicemail at that time and a tech called me back and said that they were "SLAMMED" and the drum/roller assembly didn't fix my printing issue a 100%. Said he'd call me back in a couple days and it's been over 2 weeks and no contact!!!!! I am about to file a police report and get my printer back, this is complete crap and I would stay far far away from this so called business. No communication = bad business!!!!!!!!! Edit: November 9, 2016. I call the printer people again about 9:30-10AM a gentlemen answers who I have never spoke with and did not know of the problems I was having. I was trying to be civil with this guy since he had never dealt with my issue before. I told the guy (can't remember his name)verbatim "you had better make sure to have Julie call me today" and he literally says " Don't threaten me!! I don't have to put up with that!" I said "that it wasn't a threat" and he proceeded to tell me that he didn't know anything about issue and no communication problems after a month of no answers and not having my printer, so the guy hung up on me because he claimed that I threatened them. Yeah...ok. I was literally on the the cut step of filing a police report for stolen goods at this point. My wife hear everything that I was saying too. So I gave it a couple hours before I tried to call back hoping I would get Julie or someone else that actually knew what was going on. So I called back and another gentlemen answers the phone. I explained who I was and What printer they had of mine and he said they are going to remove all the parts and give me my printer back and not charge me a dime because they didn't want to deal with me. I tried to explain to the gentlemen who claimed to be the owner of The Printer People that I did not threaten his employee and he said they have everything recorded (which I don't believe because if they listened to it they WOULD KNOW I did not threaten the guy, lol) it's still quite comical that saying verbatim "you had better make sure to have Julie call me today" and he literally says " Don't threaten me!!" So I obviously wasn't going to get anywhere with this guy who obviously believed his employee over anything I had to say. I get that. But I really wish you do have the recording of our conversation because any rational person would know damn well it wasn't a threat of any kind. Just a ticked off customer thinking that you guys are screwing with me and my property with ZERO!!!! Communication!! How is that professional!?!? Then the owner jerk goes on to say "well good luck finding a Samsung technician to work on that laser printer and blah blah blah". You know what!? You WERE NOT FIXING IT EITHER!! I will Fix It myself! For a hell of a lot cheaper, replacing the drum roller assembly is a piece of cake and I can get one for $50 bucks on Amazon! Then to figure out the other issue is after that because these so called printer people could not figure it out either and I believe that's the reason they were not calling me back. So the printer people delivered my printer back to my house on November 9, 2016 and works the same as when they took it and it's been like 6 weeks since they took it and did nothing to it, and Now my printer STINKS LIKE NASTY CIGARETTES!! You So Called Printer People are completely unprofessional and if I were needing printer services EVER stay far far far away from these jerks.

I just moved up here and was having no luck getting my computer and new printer set up - couldn't…read moreprint and sound had disappeared! After trying for a couple weeks I looked for a local guru to help. I found Luke online and not only was he nearby and would come to my home, he was available soon!! Luke diagnosed my problems and fixed them quickly. He also took the time to check my computer systems and installed apps for conflicts. His charges were very reasonable and he was a welcomed guest in my home. If you have any need, Luke is your guy. So grateful to him.

I cannot say enough about Luke's computer services. Not only is Luke proficient in computers and…read morehome theater installation, he answers the phone!! he is kind, professional, and extremely knowledgeable. I feel like I have hit the jackpot with Luke!!!!

I just went in the Port Orchard Staples store. I scanner and Josie helped me . He explained…read moreeverything to me and helped me pick the right scanner printer for my needs. Thanks Josie for all your help.

I'm not sure if these reviews do any good, but I was so angry by the time I left, I sat out in my…read morecar and called the corporate office. They listened to me, but I felt he blew me off like a bad cold. I was using their Amazon return service. There were two people in front of me and about 6 or so people behind me waiting. There was one person at the Amazons return. She stopped in the middle of a return to check out a customer. I couldn't believe it.I saw maybe two customers in the store. There were more employees on the floor than customers. Several of us asked if there was anyone else to help and basically got ignored.i noticed one young man moving boxes around. He was "working" right in front of us. He finally said he would help the next person in line. I got up there and I said "you've got to be kidding me. You saw all these people in line and just now you offered to help?" He told me that he had just come to work and had some things to do. I grew up in retail and know what good customer service is. To say the least it was anything but good customer service. I asked him if I could speak to the manager and he told me he was the manager. I told him he better get his shit together then, because there were so many people waiting in line, and he just did his own thing. He said he had his shit together and that the Amazon return was a courtesy service and then said "do you want to return this or not" I could not get out of there fast enough. Everybody in line was complaining. That"manager" needs some basic training in customer service and respect! I will never go back to Staples!

I have had troubleshooting done on one laptop, and a completely refurb done on an older laptop. I…read morewas very happy with the service and results. I know a little about computers, but I don't know more than the guys that fix then daily. I was happy with the friendly service and knowledgeable explanations of what was wrong. Repairs were completed in a timely fashion and everything still works.

Joe is helpful and understanding, and did not make me feel inadequate with my limited computer…read moreknowledge. He has repaired a couple laptops, built a PC and recycled some old computers.