Great experience from the moment you walk in the door. Super accommodating and friendly! Everyone has been amazing. Huge shout out to Carla!! Thank you for putting up with my awkwardness and allowing me to talk your ears off through it!! Very professional, experienced and thorough! Fingers crossed I get her again! read more

Overall, I've been very disappointed with my experience. I reached out to LaserAway more than a week before my appointment with a concern and was repeatedly told that a manager would contact me. Unfortunately, I never received a call or follow-up. Then, on the day of my appointment, my microneedling session was canceled at the last minute. As a busy mom, these appointments are one of the few opportunities I have to relax and take time for myself, so having it canceled with little notice was extremely frustrating. I've also noticed that many of my appointments feel rushed, and I haven't seen the results I was hoping for, especially considering how much I've invested in treatments with LaserAway. While the manager who was there that day was kind and professional, my overall experience has left me feeling undervalued as a client. Another concern is the constant "today is the last day" sales promotions. In my experience, these "limited-time offers" seem to come around repeatedly, so they don't feel genuinely limited. I found that marketing to be misleading. Because of these experiences, I plan to share my honest feedback with others. Once I complete the sessions I've already paid for, I will not be returning, and I will not be referring friends or family to LaserAway. For the amount clients pay, we should be treated as a priority. Last-minute cancellations, poor communication, and rushed appointments are not acceptable at this price point. I also believe some form of compensation or refund should be considered for the appointments where I felt my treatments were rushed. Clients deserve quality care, professionalism, transparency, and enough time to receive the treatments they've paid for. Unfortunately, that has not been my experience. read more

Absolutely the worst experience. I trusted Marla when she sold me the package and guaranteed results. I've paid thousands of dollars and my wife is still shaving my back. The money, time and energy spent making and going to all of the appointments is not only frustrating but clearly a complete waste of my time. All very disappointing but it gets worse Laser Away will not return my calls, answer questions and or help me resolve the issue. I want a full refund! That's the least they can do. Go to a cosmetic surgical center where they have the proper equipment and know what they are doing. Lazer Away is a complete waste of money and your time! I'm still waiting to hear from Laser Away. Karl Brustad, Folsom, Ca Laser Away location. Call me with an update on my refund. No one ever returns calls or follows up. read more

LaserAway - After over a year of treatment at Laser Away in Folsom, Ca - Medical Spas Near Me - Folsom, California

See all

Well, it's been well over a month since my last review and they still have not reached out to me as they said they would. This is how LaserAway operates. They say they'll do things and they will not do it. Their customer service is the worst I've ever experienced and I do not recommend anybody to go to laser away. read more

See all

Great service and helpful employees. I am excited to keep going as the results are legit.

I purchased 3 packages from. They have been giving me the run around on completing services. I have spent so much time trying to get my momey back it is ridiculous. I've sent emails to countless reps, called corporate and juat get no where. It's absurd how such a well known company has such terrible service. If they offer to sell you a package at a disccounted price and the invoice does not include the services they claim you are paying for do not proceed with the transaction. This is what happened with me, the assured me the system would show was discussed but the invoice did not. Despite me clarifying before and after the transaction went through. They will sell services under false pretence. read more

I booked Potenza and added salmon DNA something I specifically chose for my sensitive skin and to support better healing and results. The front desk confirmed I had the add-on when I checked in. On the way home after the treatment I realized I wasn't given any post-care instructions, which immediately felt off. I called to ask and that's when they told me they forgot to apply the salmon DNA entirely. No one noticed. No one followed up. If I hadn't called, I honestly don't think they would've said anything. That's really disappointing. To make it worse, they suggested I could just use the DNA with my Clear + Brilliant sessions instead, which doesn't give the same benefits. Potenza targets deeper layers of the skin, and I paid for that specific combination on purpose. These are high-cost treatments and people deserve transparency and the care they paid for. Not sure what they would have done had I not had the package for c&b already. If you're getting treatments here, double-check everything during your appointment. Make sure what you paid for is actually being done. Potenza results take 6 months. I will have to wait to use the DNA for next time and 1 will be wasted with c&b. But it's not their money right ? read more

The most amazing experience that I have ever had! The customer service was perfection! They listened did everything I wanted to achieve and did beyond what I accepted to achieve. They worked with my comfort level financially and gave me more than I thought I could afford. I'm beyond satisfied feel so spoiled. I just can't say enough about how satisfying this experience was. This is beautiful that we have people that still care. They care they listen they make you look amazing. Love this place and all the people that work there. So glad that I found them!! Gina read more

I recently completed 18 sessions (9 Brazilian and 9 underarms) laser hair removal. This package, including my additional single session purchase for Brazilian, was to say the least very expensive, but I hoped for good results. The salon itself is very clean and the staff are nice. Easy to make appointments. Fast service. As for the treatments, the results were just "ok." Not worth the thousands of dollars spent. I waited 2 months after my last treatment to write this review to really evaluate the results and sadly I've come to the conclusion that it wasn't worth the money. My right underarm has little to no change. Left underarm has roughly 40-50% less hair. Brazillian had the best results with about 75% less hair. It was disappointing that the results didn't match the costs. I could have gone to several other businesses for a fifth of the cost. For those considering laser hair removal, I strongly suggest trying a cheaper route first. I know several girls who've used Groupons with much better results and even if there's more sessions needed, you could purchase more sessions and still not pay even close to LaserAways costs. read more

I took my girlfriend to see Jenivieve for a laser facial and some filler, and I just have to say--WOW. From the moment we walked in, Jenivieve made her feel so comfortable and confident. She explained everything clearly, was super professional, and honestly just had this calm, reassuring vibe that put both of us at ease. My girlfriend walked out absolutely glowing. She's been raving about how smooth her skin feels and how natural the filler looks--like a subtle refresh, not overdone at all. As her boyfriend, I love seeing her so happy and confident, and I can genuinely say the results were amazing. Jenivieve is incredibly skilled and clearly cares about her clients. If you're a guy reading this wondering if it's worth taking your girlfriend--or even just going with her--do it. You'll earn serious brownie points, and you might end up booking something for yourself too! read more

I'm really disappointed with how unprofessional LaserAway Folsom has been with appointment handling. This isn't the first time they've canceled on me last-minute. Today, I had a scheduled appointment at noon, and all I received was a generic text saying it was canceled--with no explanation or courtesy call. As a paying client, I expect better communication and at the very least, a proper follow-up to reschedule me promptly. If a nurse calls out, that's understandable--but the way it was handled shows a lack of respect and poor client service. read more

I love coming to this location because I trust Karishma. She makes me feel comfortable and goes over the process before starting the treatment. I highly recommend booking your treatments with Karishma. read more

If I could give negative stars I would. I went here for a Brazilian and under arm hair removal and not only did it not work, AT ALL, the way they handled my questions and concerns the entire time (after 8 sessions) is appalling. First of all they advertise it to be "almost painless". This is the first complete lie. I have tattoos all over my body and a very high pain tolerance and this was like torture. The next day I was all red and swollen and couldn't even walk. Had to call out sick for work. After the first session I called with my concern and they said "try and shave a day or two before. I know we say day of but this will help". I tried this the next session and the pain was still just as bad. By the third session I talked to the person at the front desk and told them these sessions are super painful, the aftermath is painful and I don't notice my hair thinning at all. They told me to trust in the process and just complete the 8 sessions. I started to get crippling anxiety before I would go in. Every time I went in it was a different nurse and the sessions would last anywhere between 3 minutes and 20 minutes. Make this make sense. Several times I had two nurses because they were training someone. By my fifth session I was pissed and started asking the nurses about their experience and they all told me the same thing: it doesn't ever work with 8 sessions, in order for it to work it has to be turned up all the way (making it EXTREMELY painful), the hair always grows back and there's always new nurses and a huge turn over in staff because they don't treat or pay their employees well. Finally on my LAST session, the nurse offers me ice first. What?? Why had no one offered me ice before????? The ice helped out a TON with the pain and swelling. I was furious. At this point I did not see any difference in my hair growth. They told me to make a follow up appointment in 8 weeks to assess. I did. They took photos and asked me what I thought. I said I see no difference from when I started. The nurse looked me dead in the eye and said "no, it's 70% less" even though they never did any before photos and I'd never even seen or met this nurse before this appointment. I tried following up with customer service and their corporate office. They basically told me I shouldn't have completed the sessions if I wanted a refund or store credit. I was instructed by their staff that all I could do was complete these painful sessions. Eventually corporate stopped responding to me and now I'm out over two thousand dollars. Absolutely insane. Even driving by this place gives me PTSD and angers me. Worst customer service in the world and a huge scam. I went back to my esthetician to get waxed (cuz I still have full hair everywhere) and she said she's heard this happening from other clients. Biggest mistake. Do not waste your money, time or sanity. read more

I love LaserAway. Very good customer service. They do good job too. I used to have dark spots and now it is almost go away.

Great right from the beginning! I inquired about laser treatment and Steph was super helpful and informative. She answered all my questions and then some. After deciding on what areas I wanted to treat, I had a brief intake call with another staff member then scheduled my first appointment. First appointment was amazing. The woman who did my treatment was very professional and knowledgeable. She went over after care in detail, answered all my questions, and made me feel so comfortable. I recently had my second appointment and it was just as good as the first appointment. I followed all the before and after care instructions on their website and had very very minimal discomfort. The pain during treatment was minimal and the only "side effects" I've experienced are laser bumps. But even these go away with a few days. I know everyone's experience is unique but I noticed a significant difference even after the first appointment. Really looking forward to completing all the recommended treatments! I've been wanting to get lip fillers for a while and decided to finally take the plunge. Because of my great experience, I reached out to Steph again. She, again, answered all my millions of questions and got me scheduled for next week! I'm a little nervous just because I'm new to lip fillers but Steph was very informative and based on what I've seen so far, I'm sure this will be great as well. I'll be sure to update! read more

Review strictly for the Clear & Brilliant procedure. From what I recall it's suppose to help reduce pore sizes and overall texture on the face. After 2 months and 2 treatments. My face has become more radiant and I feel confident walking around bare face. However, my pores are still the same size. 1. Nurses will apply numbing cream on the face for 30 min. (its a bit chilly in the rooms, so grab a jacket) 2. The laser treatment itself after the numbing takes about??? ~20 min 3. I have high pain tolerance and the last one did almost bring me to tears. 4. You will be red afterwards - ask for an ice pack and sunblock. AVOID THEE SUN for 1-2 weeks. Takes me 3-4 days to look slightly normal again. So if you got somewhere fancy to go the next day, reschedule it. 5. It does break you out a bit. Make sure you ask all your questions during nurse consultations. Everyone's skin and texture are different, so results will vary. Laseraway always have great package deals - so go ahead and grab some and start becoming a more confident you. read more

If you were thinking of getting laser hair removal go to any company but LaserAway. I try to give this big corporate company. The benefit of the doubt and I got screwed over almost $5000. Those consultations that they do isn't with the nurse. It's actually a sales rep and it's not an actual consultation. I was told I was a "perfect candidate" for laser hair removal during my consultation. After eight sessions I am still waiting for the results. We went up to the highest setting and I cannot believe I wasted almost $5000. During one of my sessions in Sacramento I was told it looks like the Folsom location was actually missing a whole bottom side of my armpit and they were not getting that area treated... I was completely shocked when one of the nurses told me this. I did a post treatment evaluation due to the lack of results on all my areas (Brazilian lower legs and arm pits) and of course the only thing they recommended was I purchase more sessions. I am so disappointed!!!!! my sister went to get laser done at SEV in Roseville and has had such amazing results I regret not going there the treatment is cheaper and more effective! Ihad my under arms, Brazilian and legs I would highly not recommend going to laser away! read more

I recently got a service done here and was extremely nervous as it is something I've never done before. Originally I walked in just to look around to see if it's an environment I would enjoy, but soon I was welcomed in by a group of amazing and helpful ladies at the front desk. Soon after I got all the information I needed, I booked my first appointment! Appointment time came and the gal who prepped me for the service was so sweet and so caring it felt like I was just hanging out with a good friend. I was so happy with the outcome and would definitely recommend. If you're needing that boost of encouragement, or your too scared to even go in, just go! You won't be disappointed. Thank you LaserAway! read more

A couple of years ago I tried Clear & Brilliant. After months of procedures, my skin ended up looking worse. The nurses even seemed surprised at the results, apologized & said it doesn't work for everyone. For the past year my daughter & I have been getting laser hair removal. It didn't work for either of us. Now they want us to purchase 6 more sessions & they think that should do it. What a scam. If they cranked the lasers up a little higher this probably wouldn't be an issue. I've had laser hair removal performed elsewhere 10 years ago & it worked great. I do not recommend giving Laser Away your business. read more

OMG!! Love this place and the staff! I just had my second Clear and Brilliant Treatment and it was amazing! My beauty technician May was so through with my treatment and after care instructions! Looking forward to seeing her for my 3rd session! read more

See all

Experienced my first laser hair removal treatment, & I will say the pain is absolutely bearable. Way better than waxing, should've started this journey sooner. I highly recommend everyone to switch to laser! Thank you LaserAway Folsom! read more

Great overall experience. Totally recommend LaserAway. And every member of there staff I have interacted with have been so wonderful. Athena assist me with my laser hair removal treatment and she was so nice and patient answering all of my questions. Made me feel totally at ease. Can't wait for my next appointment. read more

I'm just so happy I made the jump to try Laseraway! I have been getting Clear and Brilliant facials once a month (or so) for about 6 months. My main focus was to reduce my acne scarring and enlarged pores. My skin has improved by at least 50%! I have tried everything before this with no improvement so I am just so happy to be on the right track. I bought the 12 pack so I am so excited to see what my results will look like over the next 6 months! On my 30th birthday (two months ago), I decided to gift myself lip fillers and was so stinking nervous. But by the grace of God, I got Natalia (not sure if that's how she spells her name) and she did the BEST job ever. And she was patient with me when I was being a total baby (because lip fillers are NOT fun guys)! She listened to what I wanted but also gave me her professional opinion which was exactly what I needed as a newbie. I went back today for a little more shaping and volume and ugh- I'm just obsessed. I can't say enough good things about this location- the girls up front are so sweet and have never been pushy about buying more service or anything like that! The only downside is parking- lol! So leave a little extra time before your appointment so you will be able to find a spot! read more

A nice thorough tattoo removal session with May-May. Professional and addressed all questions. As for Laseraway the business, I stand by my previous comments. They sell you 10 sessions and my guess more than likely the tattoo will still be there after the 10 sessions. I've purchased 16 sessions and may need 10 more! read more

Buyer Beware! This place was great until I had an issue then I realized LaserAway doesn't care about its customers, they only care about sales. In my opinion a good business balances both. I had an issue with some filler that I purchased and talked to a few people that passed me off to eventually someone named Brian from Corporate. Not ONCE did he apologize for the miscommunication. Instead he proceeded to tell me how I was wrong and even though I repeatedly said I understood his point, but still disagreed. At the end of the call he offered $100 off if I purchased multiple fillers ...that made me laugh out loud! Honestly an apology and a promise to do better would have gone a longer way, but that's not their MO I suppose. There are plenty of better places around town I would rather spend my money. read more

I had been contemplating lip fillers for a few years now and I finally decided to take the plunge. I reached out to Laser away in Folsom and spoke with an amazing rep named Kat. She got me in as soon as possible, sent me all the information I could possibly need and broke down the whole process. It was an amazing experience. I went in for my appointment and the ladies at the front were super friendly and inviting. They checked me in and I only waited a few minutes the one of the girls took me back to start numbing. When the nurse came in, she went over my medical history and went over how everything would work. Very professional and thorough! As a lip filler newbie, I was very nervous but all the ladies I spoke with definitely put me at ease. With the numbing cream I did not feel any discomfort at all and it took less than 30 minutes to do! 3 days after my procedure, they are a little swollen but that's to be expected, and I'm excited to see what they look like after the swelling subsides! Overall, I highly recommend LaserAway Folsom and their amazing team! Thank you ladies!!!!! I will definitely be back soon! read more

LaserAway - Here is my before and after same day of procedure. - Medical Spas Near Me - Folsom, California

I love love love the Folsom location. They are super nice, quick, and very welcoming. I enjoy the front girls, they are super nice on the phone and making new appointments when in the store. Never ever super pushy but they do let you know if they have things they can offer you. I've enjoyed this location way more then the Downtown Sacramento location. The staff that does the treatment are always super nice also! They make sure you're super comfortable and all your questions are answered before you leave. It's in a shopping center so parking is a little bit of a hassle but if your appointment is at a relatively earlier time I think it's easier to find parking. Also! Ask for a ice pack before the laser I get starts, it's such a life changer!! read more

LaserAway - Medical Spas Near Me - Folsom, California

See all

I have been coming here for a few years now, my original appointment was for tattoo removal but since have come back for various treatments. All the staff here have been great educators. Big shout out to Jenevieve who has always been super compassionate on helping me find the right products, helping me out with finance options and of course getting me locked in on some awesome promotions! I always forget to maintain my appointments and when I chatted with Hyata (probably misspelling everyone's name!) she was very understanding and helpful. I love the customer service and compassion all across the board. read more

Horrible. I was extremely unhappy with the results. I went into the Folsom and Downtown location. I asked for an appointment to review my results to compare that all I received was pain and bruises from my procedures and no results. Everyone was calling me back to sell me services but the customer attention and call backs ended as soon as I bought the service. It's all a scam. read more

LaserAway - Medical Spas Near Me - Folsom, California

See all

Went in to model for training purposes for under arms and brazilian laser hair removal. Trisha was amazing (the absolute best) and very professional while she trained new nurses. I felt very comfortable and she took her time explaining the proper steps, skin typing and laser settings. Overall a 100/10 for the whole crew. The ladies up front were so friendly with warm welcomes and thank yous while coming and going as well! Thank you Trisha and team! -Bre read more

This was so quick, easy and pain free. I decided to do my underarms and after 5 weeks still hardly any hair growth. Should have done this a long time ago. I absolutely recommend this service. read more

Always a good experience. This was my 4th treatment. Staff is friendly and professional. Facility is clean and comfortable. Would highly recommend. read more

Went in for my first appointment today. Front desk lady was nice. My only concern was the cleanliness of the place. It didn't look super clean. Will update how next treatment goes read more

See all

I've only been to two locations, but I really love the Folsom location. I had both laser away and clear and brilliant done with Natalia. She made the experience pleasant by informing me of what to expect ahead of time. She also kept my mind off of any pain by telling me about her own experience with C&B and just chatting about life stuff which felt very warm and kind. I look forward to finishing my treatments at this location. It is worth mentioning the young woman at the front desk is extremely cheerful and pleasant, very knowledgeable and has been very helpful when I have questions or want to confirm aftercare/booking etc. I've really enjoyed speaking with her when I've come here. Thank you LA-Folsom. read more

Service at LaserAway in Folsom is always on point and Nataliya was awesome! She kept me calm, was attentive, and was able to have a funny and wonderful conversation with me. I know we get different nurses every time, but I hope I see her again before my sessions are done! 5/5 read more

They're ok. The laser facials are good but they seem to be getting too busy. I waited over 20 minutes for my appointment before I had to reschedule because I have a baby and a toddler at home. They took 2 other patients who arrived after me for their appointments and that is just so frustrating to see. Apparently a patient from earlier was still in the room I was supposed to be in. Looks like they need to add more time in between appointments. Thankfully there's another laser center opening close by so I'm hoping it'll make this place less busy so I can actually get my treatment. read more

Do not talk to Nicole at the front desk. I have attempted to book appointments a of couple times now and unfortunately got her on the phone. She is extremely rude, dismissive and disrespectful. Asking any questions and confirming details is beyond her capabilities and while I thought she may have been having a bad day the first time, the second time(different day) has confirmed she is miserable at her job and shouldn't be in any customer service job that wants to retain their clientele. Today I called in to confirm my appointment that I booked a month ago and is now 3 days out, was correctly scheduled with Karishma, who is an exceptionally skilled injectable nurse, only to find out that she is training new nurses so I simply asked for her next available appointment. Karishma is quite popular and can be hard to book with and the ladies up front don't get their schedule very far in advance so I understand it's best to confirm ahead of time and be patient with timing. I let Nicole know I was open to breaking up the appointment and/or whatever time works best. Nicole first tried to squeeze a 30 minute Botox appointment into a 15 minute slot which I said I would rather look further out for an appropriate 30 minute slot as it's been awhile since I have gotten Botox. She didn't like that response as her tone changed negatively and she proceeded to try to get me off the phone by saying she would call me back with more options, I told her I was okay to hold, this was my third time today trying to get this confirmed and setup. She then placed me on a short hold and came back with an appointment 3 weeks out where she said she could do both Botox and filler. I said that works and asked about specifics with how the appointment was being booked so I know what to expect specifically time wise, this is the point where she got very rude and dismissive telling me she was just making a block and we would figure it out the day of. I let it go as I felt I couldn't get anymore clarification from her and then let her know that I had previously scheduled a follow up appointment 4 weeks from the original appointment and asked to reschedule that appointment so I could get the touch-up with Karishma, she huffed in annoyance and put me on hold before I could say anything and left me there indefinitely which I then received the new scheduled appointments via text and after 10 minutes of waiting on hold I figured it was a lost cause and she was never coming back. She made me feel that I was so rude to even call in the first place and with every question the frustration built. I have been treated by Karishma for years and stuck with this company because of her and I am now considering a refund of the unused 3k in packages I recently purchased as it not okay to treat people this way. It is my face, my money and my right to choose and while I am understanding to the fact that there is a wait to get an appointment with a specific nurse and that it is up to me to confirm that all is booked correctly prior to, it is greatly unfortunate that anyone would be treated so disrespectfully for inquiring and confirming details. The one star rating is not reflective of the nurses who are always sweet and great, and namely Karishma is excellent and five stars. This rating is reflective of how Nicole and the front desk manage their phones, books and how they speak to patients. I called back to finish setting up the second appointment and asked to speak to someone else when Nicole answered and she told me I would receive a call back from the other associate, it has now been over a hour that I have been waiting for the callback and this is the second time today I was told I would get a callback and I have yet to get any calls. read more

I am a new customer and I LOVE this place. I was treated with such care and concern from the moment I had a consultation to the moment I was finished. I had lazer hair removal and Botox. I've been so self conscious about my hair growth from pcos and I feel so hopeful that this will work. The front desk ladies were so kind to me and helped me through the whole process. I won't go anywhere else. Thank you laser away! You have a lifelong customer ! I think the ladies name up front was Christine. I should remember I just left and I'm so sorry if I get that wrong, but she was an angel! read more

If I could rate the staff/friendliness differently than I could rate the actual procedure, I would in a heart beat. The employees are so helpful, kind, and welcoming. Any time I had a laser treatment done, it was a great experience. I can not compliment their customer service enough. Sadly, I am so disappointed in the results of my laser treatments. From the get go, I was told that I was the perfect candidate. My skin is incredibly fair and my hair is incredibly dark. They told me that these treatments would work wonderfully on me and that I may only have to do a few touch ups over the next few years. Sadly, 7 treatments and almost a year later, I see mild results on my legs and almost no results on "other" areas. During my very last treatment, I asked my nurse if I would see more results as the weeks went on. She went on on to explain that the Brazilian is the hardest because your body works so hard to keep that area safe. That would have bee great to know in the very beginning... I spent thousands of dollars getting 7 treatments done only to be told on the last one that it may not work. Sadly, it did not. There is little to no difference since a year ago when I started. The suggestion given was to sign up for 6 more treatments. I feel a little duped if I am being honest. I really tried to do something that would be an investment into myself, and sadly it did not pay off. read more

LaserAway in Folsom always does a great job. The staff is friendly and helpful and the facilities are clean and modern. I have tried several different treatments there and have been happy with all of them. Highly recommend! read more