5 Stars for Aris! I can't say enough amazing things about Aris at LaserAway. She is truly exceptional at what she does -- from Botox to fillers and everything in between, her skill level is unmatched. She has such a gentle, precise touch and always takes the time to explain every step so I feel completely comfortable. What really sets her apart is her personality. Aris is incredibly kind, caring, and genuinely invested in making sure you look and feel your best. She listens, she understands your goals, and she delivers results that are natural, beautiful, and confidence‑boosting. Every appointment with her feels like catching up with a friend who also happens to be a total artist. If you're considering any aesthetic treatments, go see Aris. She's amazing at her craft and an even more amazing human being. Highly recommend! read more

The ladies here are very knowledgeable and really take their time to understand what you need. I came in already knowing the service I was interested in, but they still offered thoughtful recommendations that made the experience even better. Everyone was friendly and welcoming from start to finish, which made it easy to relax right away. The atmosphere is also a big plus, calm, clean, and just a really nice vibe overall. I genuinely enjoyed my visit and left feeling taken care of. I'll definitely be coming back. read more

I just finished my 8th and last treatment at LaserAway for treatments on my underarms, Brazilian, and legs, and I want to highlight how amazing the nurses are. They are always professional, gentle, and make the entire experience feel comfortable and efficient. My hair is practically all gone. However, the front desk experience takes away from that. The upselling is quite aggressive and doesn't always stop after you've clearly declined. While I understand that recommending services is part of the role, there should be more awareness of when a client is not interested. A more balanced and respectful approach would really elevate the overall experience. I would still return because of the quality of care from the nurses, but this is definitely an area for improvement. I forgot my overall cost but I did do their payment plan through PatientFi - I am paying $170 a month for, I believe, two years. read more

If I could give zero stars, I would. Please do not fall for the sales pitch. They are extremely nice, friendly, and reassuring in the beginning -- right up until you sign the paperwork. Once you sign the contract, everything changes. You are no longer treated like a valued client -- you are treated like a completed sale. I purchased a treatment package and completed a few sessions. The machines were extremely painful -- far worse than what was explained to me beforehand -- and I saw no positive results. In fact, the hair appeared to grow back thicker. I raised concerns during my appointments and was later told that the treatment may not even work effectively for me. Despite that, I was still locked into the contract. When I decided to stop due to the pain and lack of results, I requested help and a refund. Instead of support, I was met with resistance and dismissive responses. I contacted corporate multiple times hoping someone would actually review my case fairly -- but there was no real effort to resolve the issue. No accountability. No meaningful assistance. It feels like once they secure your signature and payment, that's all that matters. Their customer service after purchase is extremely disappointing. If you experience issues, do not expect flexibility, understanding, or refunds -- even if the treatment is not working for you. Do your research carefully before signing anything. Read every contract line by line. Once you commit, you may find yourself stuck with no support. Based on my experience, I would strongly advise others to proceed with extreme caution. read more

ZERO STARS Pure scam , do not sign any contract. After changing my sessions rate without even letting me know. I contacted corporate multiple times hoping someone would actually help, but there was no real effort to resolve the issue. No accountability. No meaningful assistance or explanation. NOTHING. There's no way you ll get a real help. They just play the part like they cant help. All they care is their no sense commissions. Their customer service after purchase is extremely disappointing. They make you believe that they ll fix the issue, but they will avoid any text or call. Do your research carefully before signing anything. Even the loan company they use told me that they are very famous to trick people with packages and contracts. Not counting the poor quality of the service and zero results in whatever you are trying to do there. It was the biggest mistake ever made. Those ladies are scammers trained badly with poor sales techniques to steal your money. That place should not be open at all. read more

Would not recommend. I went in for laser hair removal. The packages are marketed as a great deal; however, it takes nearly twice as many sessions as advertised to see lasting results. The quality of your results also depends on which nurse performs your treatment. The financing options come with extremely high interest rates, and the front desk staff tries to upsell you at every appointment. They are not upfront about how much debt you may accumulate if you're not careful. read more

01/25/2026 Update Still has great service and staffing. Always a pleasure to walk in for any appointment. The prices maybe be on the higher side, however the service products are top notch. Well worth the higher price. read more

I used this place for laser hair removal and also had a wonderful HydraFacial. The front staff are amazing, kind, caring and always greet you by your name. Although I have had different nurses work on me and each one has been great, Eris is amazing. She is professional, has a wonderful sense of humor, listens to everything I say and makes the experience so much more pleasant. The hair removal has worked, and I am very happy with my results. Thank you to everyone and Eris you were just so kind and caring. Thank you! read more

I will never return to the Hermosa Beach LaserAway location after this experience. After one tattoo removal treatment, I realized the process was much more involved and long-term than I originally understood. I requested cancellation within less than 24 hours and only asked for a prorated refund for unused services. I immediately submitted support requests, followed up by email and phone, and attempted to resolve the issue directly with the store and management. Despite being a returning customer, the Hermosa Beach location refused to issue the refund and instead offered store credit or other services I did not want. The issue was eventually resolved through my credit card company after I provided documentation showing how quickly I requested cancellation and that I was only disputing unused services. Also, parking at this location is horrendous and you have to pay for parking, which only added to the frustration of the overall experience. I never physically signed anything in person, so before approving any credit card or financing payment, make sure you carefully read all terms, conditions, cancellation policies, and refund policies. Buyer beware. read more

I originally went in for tattoo removal and purchased a package. I bought another package for a second tattoo during my first visit, and then purchased a package of facial treatments. I have used 2 out of the 6 treatments I have purchased over a year and a half ago because I just don't like going there. Every single time I'm there, someone tries to show me another package or upgrade and offer another "expiring special" or push me to get something I'm not interested in. I'm sure it's part of the business model to sell more every time but it's extremely off-putting. Just let me finish my treatments and be happy before pushing for thousands up front. read more

This was my first time at the Hermosa Beach location, and it was by far my favorite experience compared to other locations. The front desk was very delightful and friendly. They made me feel comfortable when I arrived too early for my appointment. I am not new with laser treatments. This was my 10th session for tattoo removal, 11th session for under arm and Brazilian. I've never had a nurse make me feel so comfortable like nurse Eris did. She was fantastic. I was surprised when she offered me an ice pack for pain management after my tattoo removal. I've never had this offered to me before, and I really appreciated it (tattoo removal is so painful). I can also tell she was very thorough with my Brazilian and under arms. I have experienced nurse laser me so quickly and I question if they got everything, haha. I just moved to this area and I was nervous to try a new location. I really appreciate the care I received at the Hermosa location! read more

I was seriously considering getting CoolSculpting done at LaserAway, but my experience with their pricing and credit process was incredibly disappointing. Initially, I was given a specific price quote, which seemed fair, so I agreed to move forward. They took all my personal information and even ran a credit check for financing approval. My excellent credit was approved without issue. But then -- conveniently after running my credit -- the representative informed me that there was a "mistake" in the original quote and the actual price was higher. How convenient that the pricing error surfaced only after accessing my credit profile. It felt like a bait-and-switch tactic, and I can't help but question how accidental that "mistake" really was. I value transparency and honesty when making decisions about my health and finances, and unfortunately, this experience made me lose trust in LaserAway. I'll be taking my business elsewhere and would caution others to double-check everything in writing before agreeing to any financing or credit checks with them. read more

I just got my first Hydrofacial with Natasha! She was so great! She talked me through the procedure snd was very professional. My skin is glowing I saw all the #gunkie! My skin feels lighter. I will pair it with my clear+ brilliant. I can't wait to come back! read more

This is my 3rd time at the Hermosa beach location.So far my experience has been great. The front desk girls are super friendly. They always make me feel comfortable when I arrive to my appointments. read more

I've been going to LaserAway for over ten years, and it continues to be one of my absolute favorite places. The staff is consistently kind and professional, the nurses are knowledgeable and caring, and the entire environment is clean, modern, and welcoming. That said, I'm writing this review because my most recent visit truly stood out. It was the best experience I've ever had at a place I already love. From the moment I walked in, Ed at the front desk immediately set the tone for the entire appointment. His energy is contagious, and he has that rare ability to light up a room the instant he smiles. My whole day shifted the moment I met him; he's such a genuinely special person. On top of that, he's incredibly knowledgeable and attentive. Before I even made a final decision on my treatment, he walked me through everything thoroughly and even showed me his own personal before and after results, which were amazing. It's so rare to meet someone who blends professionalism and authenticity the way he does. And then there's Eris! I've had Thermage done seven times before but never with results like this. Eris is in a class of her own. Her technique, her precision, her care, it all shows in her work. She made me feel completely comfortable throughout the entire process, explaining every step, checking in frequently, and performing with the confidence and artistry of someone who truly masters their craft. The results honestly blew me away. My friends even said it looks like she turned my face back five years, and I couldn't agree more. The lift, the smoothness, the overall glow, everything exceeded my expectations. Eris transformed what's normally a great experience into something extraordinary. I left feeling so grateful, not just for the results but for how genuinely cared for I felt the entire time. LaserAway, you already had my loyalty, but after this visit, I'm officially a lifetime fan. read more

Seems like I was scammed with LaserAway for their "Black Friday Sale"? There was no discount which I later learned, no cash or check payments (everything is financed?) and not just for the amount of the loan but for thousands of $$ more then requested. Went in for my first session and the staff was very very nice, but the treatment room was kind of gross. Trash hanging out, materials on the floor from a previous session. I'd think a medical spa would be incredibly sanitary and this was not that. The treatment was overall fine, but I realized I didn't sign up for what I thought. Currently trying to get out of this contract. read more

Ok, where do I begin ! I saw a few ads on ig, and I toggled with the idea of getting lazer removal well over 5 years. I just never buckled down and did it. Well, the opportunity arose, and I grew gusty and filled out a questionnaire. Colleen reached out frequently, letting me know the different sales they had going on. To me, I would not lie it was all foreign to me. The questions began: Where do you want lazer ? Me, my face ! I have had hair on my face and just grew tired of waxing and plucking when Colleen explained that all it takes is 6 to 8 visits. I did not feel so much pressure in text as I did walking in to get my lazer done. All financials and appointments were all done on the cell. I walked in for my appointment on April 12,2024, at 1:30 pm. folks, I was not ready. I was in a horrible mind frame when I arrived for an appointment and could not reschedule. I had just lost my furbaby. However, I was still trying to make the best out of it. Upon entering, I arrived 20 minutes early. The traffic was not that bad, I was soon asked to sit in this room where I had a Zoom chat with a nurse to make sure everything was good to go and to check medications. I am getting upper lip lowerchin and jaw line. I've only been there once I have. I'm hoping for fantastic results, meaning hair free. I was called to the back a woman, Eris came and got me she explained she would be doing my procedure and that it takes a whole whopping 5 minutes. She gently placed goggles on my eyes, and she bagan the lazer. I was very timid and really didn't know what to ask. But you can bet your bottom dollar. I will be asking many questions. Parking was easily accessible just allow yourself time to find parking. read more

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Everyone at this location has been professional, knowledgeable and kind. Great experience every time, and very happy with my results!

I also want to point out that LA takes client safety very seriously. Clients can choose between the type of protective eyewear that the RNs use so they can see to perform the service or between totally occlusive goggles, which seem to be like the kind you use in a tanning bed. I always choose the occlusive goggles because I had eye surgery and AMA, I used "regular eclipse glasses" that were fine for everyone else but weren't protective enough for me (because I've had laser eye surgery and my cornead are much thinner than normal), and I experienced pain when I glanced at the solar eclipse (2024, I think). I say AMA because it said right there on the eclipse glasses not to use them if you've had eye surgery! Well you know... I just had to try anyway! And gosh darn it, the manufacturer was correct: I did experience eye pain when I looked at the eclipse! (DUH!!!!) That's why I said I glanced at it because, having read that warning, I was prepared for the possibility of pain, and I knew to immediately stop viewing the eclipse. So that is why I've always chosen the occlusive goggles. FFWD several months, to winter 2024, and at 54 years of age and after suffering from myoclonic jerking from my waist sobre 2016, I was finally diagnosed with Simple Partial Epilepsy!!! WTH???!!! I don't know how my two previous meteorologists missed that, but now that I'm on appropriate medication, I barely have any symptoms anymore. I dutifully updated my medical records with LaserAway, and they informed me that they would be unable to perform any further treatment until I got a letter of clearance from my neurologist. Yes, that was inconvenient, but it made me have even more respect for and confidence in LaserAway than I already had because they are NOT willing to put profit before client safety!! For that reason, I don't see myself ever switching to another MedSpa. Plus, everybody is just so nice there AND they're ALWAYS having some kind of irresistible, incredible deal!! I've got my medical clearance from my neurologist, I'm super grateful that I've always chosen the occlusive goggles (flashing light can induce seizures in some people who are people to them), and I'm all set to continue my treatments!! I also want to say that I can't wait to get more facials!!! I don't know if anybody else can tell a difference yet since I've only had 2 facials, but I can totally tell a difference!!! I've had both the Potenza and the Clear & Brilliant facials. I feel like the C&B needs a more descriptive name because I feel like the current name *+doesn't do justice to all the amazing benefits** of it. (But it might be a trademarked name, so it wouldn't be changing anytime soon, if ever.) Which facial is better to get? I couldn't say because I think they're both amazing, and I'll continue to get more of both!! I can't wait to restart my treatments!! read more

I cannot say enough great things about Nurse Rose at LaserAway (Hermosa Beach). She is incredibly diligent, knowledgeable, and truly skilled at what she does. From the very first appointment, she took the time to understand my skin tone, goals, and specific needs, offering personalized advice on exactly what to do (and just as importantly, what not to do). That kind of insight is rare, and it made me feel completely confident in her care. Rose works magic with her application techniques, and I've been thrilled with results. She's thoughtful, precise, and always ensures everything looks natural and refined. You can tell she's an expert who truly cares. If you want someone who combines clinical expertise with an artist's touch, Nurse Rose is it. I won't go to anyone else! read more

EDIT: adding this after LaserAways response to my review. Choosing to focus on the "results" aspect of my review instead of the clear issue with your employees incessantly trying to upsell customers is EXACTLY why you will never get my business again. *** About a year ago, I reached out to LaserAway in Hermosa Beach because I was interested in laser hair removal for my bikini area. They were advertising a 75% off promotion, but I wasn't given any clear pricing details until they had already booked me for my first appointment and begun the "financing" process. Somehow, I ended up committing to an 8-session package for bikini and underarms... for around $2,000. If that was really 75% off, I can't imagine what the full price would be. I've completed all eight sessions. The results? Somewhat effective. Most of the hair is gone, but considering the cost, I expected more. The technicians themselves were professional, but the overall experience was soured by the nonstop upselling by the reception/scheduling staff. Before every appointment, I'd get a call asking if I wanted to add areas. At check-in and check-out, more upselling. Even after treatments, yet another follow-up call asking if I wanted to expand my package. It got to the point where I dreaded going in. I must've turned down adding leg treatments at least a dozen times. Then, as my sessions were wrapping up, they pushed the "touch-up" package aggressively. I even told them I planned to get pregnant soon, thinking it would get them to back off, but they just pivoted to encouraging me to prepay for sessions to use after giving birth. Walking out after my eighth and final session, I blocked their calls, texts, and emails. What finally prompted me to write this review? I just received promotional MAIL from them, the last straw. I won't be going back. If I ever decide to do laser again, I'll go somewhere else. And I know I'm not alone, I've spoken with several others who had the same experience. The relentless upselling is off-putting, exhausting, and frankly, a major reason people don't return. read more

Love Laser Away! I have gotten injectables here and the team is super caring, comforting, and makes sure you are good! A special shout out to Nurse Rose for always taking good care of me! read more

This review is after a collective ~2yr experience at the Hermosa Beach (HB LA) location. The two stars are for the semi-successful laser hair removal sessions, several great clear and brilliant facials and Botox/filler at reasonably discounted prices. I've also enjoyed LA's retail products. Those are the pros, sadly there are many cons, including that parking at HB LA absolutely sucks, but I'll start with the biggest problem - the staff. Front reception at each LA location is trained to forge relationships with customers in an effort to upsell, which is understandable. When I first started coming to HB LA I loved the receptionists - they were polite, organized, informed, clear communicators, genuine and thoughtful. They remembered me and showed effort to improve my experiences based on my own personal preferences. I've come to learn there's either very high turnover or regular rotations of front staff, and with each new person (roughly every 3mo), the sales pitches have been increasingly pushy and disingenuous. I've also experienced several scheduling errors and mistakes regarding past bundle purchases, remaining sessions to be completed, etc. Like all customers should, I keep track of my own purchases and have often had to correct the receptionists, at times even argue with them only to find an error in their system. That alone gave me the ick, but it's also a sign of serious disorganization, poor record keeping and communication and a lack of education/proper training on the receptionists' part, and all after thousands I've sunk into treatments here, which is another con. I've never shown up for an appt and just had my appt. They're always trying to convince you to spend thousands more at each visit by dripping deals in front of you and honestly it's exhausting and a turn off. It might not be if I were wildly satisfied with my treatments to begin with. What first attracted me to LA was laser hair removal which I've had done for years by other aestheticians. I asked about a full leg package but was somehow roped into buying much more that I didn't need, but figured would be good for maintenance on other areas of my body. My legs look great, but the other areas have seen literally no change. At each session, I've asked the aesthetician to increase the setting bc 1) I can tolerate pain and 2) these are maintenance areas. Literally every time they've done a test patch I tell them I can't even feel it. Every aesthetician has sounded like she was reading from a script with no personal attention or consideration, except for one whom i've followed to another location. When it comes to injections, there's no consistency or consideration for what I know about my own face based on previous treatment, how I've looked in the past after having certain injections, etc. The irony that the aestheticians, who basically see you completely naked, have zero personality and do not personalize your treatment, yet the rotation of receptionists act like you've been friends for 20 years upon first meeting just to get you to spend thousands of dollars at each visit is actually gross. What prompted me to write this review is that yesterday I received a text from a woman named Genevieve, the location director, whom I've never met. She proceeded to call me 20 min. later asking if I wanted to schedule Botox (she didn't ask me anything about the other remaining laser treatments I have on file). The kicker is that when I politely thanked her and told her I'd be calling a different location to schedule with my preferred aesthetician as soon as I was recovered from a recent surgery, instead of saying "ok" or wishing me a speedy recovery, she said, "oh, may I ask what kind of surgery you just had?" no complete stranger, you may not and I shouldn't have to remind you how unprofessional it is to ask me to disclose my private medical info to someone i won't be scheduling with in the future. Net net, i'd rather travel an hour each way to see someone that I know actually cares about me and what treatments I'm having, then to return to HB LA which is 10 min from where I live. read more

LaserAway - The text i received. Mind you i had Botox in Nov (4 mo ago) - Medical Spas Near Me - Hermosa Beach, California

From the phone consultation to booking my next appointment it was easy, everyone was so nice and friendly and really listened to my concerns and answered all of my questions. Linda was great with my phone consultation and getting me all set up for my appointment and figuring out what treatment is best for me; Lily and Debby were amazing in the front getting me all set up for my appointment and helping me adjust my treatment plan and Heiress and Chelsea were great with my hair removal and clear + brilliant. The hair removal was so fast and nearly painless and the explanation of the whole process and aftercare, etc was really great. I'm so used to offices not listening when I say my main concerns and answering all of my questions and they seemed to really care what my goals are and catered to that while giving their professional opinions read more

LaserAway - Medical Spas Near Me - Hermosa Beach, California

I love the way I was treated at the Hermosa Beach Laser Away! Everyone is professional and courteous. I bought a package for the Fire and Ice treatments and am seriously pleased! Roxanne read more

LaserAway - Medical Spas Near Me - Hermosa Beach, California

I have been to Laser Away for Thermage, Laser Hair Removal and Potenza. Im happy with all the results. My skins totally improved significantly after Thermage and Potenza. The girls taking care of me each time might be different but they are all friendly, professional and gentle. They do have a great sales sometimes so I often snag it when possible. Hightly recommend. read more

I went into this location about a year ago for a consultation, and found the prices were out of my price range, They told me they do promotions sometimes but even with the promotions you have to agree to a certain amount of sessions, which I did not want to do, and that they have payment plans but they check your credit and I have no desire to do these kinds of things through credit. However none of this is the main issue, the main issue is that they still periodically call me from time to time. I did respond to two of these phone calls to let them know that if I ever do change my mind- I will let them know. However, even after blocking this locations phone number, I still get phone calls and voicemails from different laser away phone numbers. I received a call tonight at 7:15 pm which in my opinion is too late in the evening for calls like this. I appreciate the continuous opportunities but like I said, If I ever did change my mind I would reach out on my own. read more

Ladies. ASK. For Janette when booking. She's hands down amazing. Came in to have my second session of clear and brilliant facial and she was Incredibly tentative, gentle and there for support. My first experience was nothing like this experience, and I'm so happy I was helped by Janette because I was hesitate on going back for the treatments at all. There's no lie in the saying "beauty is pain" and she's truly there to walk you through the process. I can't rave about her enough. Thank you Jeanette I can't wait to see you in four weeks!! read more

Amazing, top notch, excellent experience. I've gotten laser hair removal several times before and have left crying from the session because of the machine. I talked to Nurse Rose the entire time even throughout the tattoo removal. I am AMAZED by the machine that's used. It's also super helpful that Rose was so friendly and professional. It felt like I was catching up with my bestie who happens to do my laser treatment. Can't wait to stick to the scheduled sessions! Already recommended 2 friends! read more

Staff here is supppppper friendly. Always clean stores and the process is so painless and easy. ED IS SO FRIENDLY AND HELPFUL! He helped me save so much money and was so kind. Shout out to him!!! read more

Had a great experience at this location. I saw nurse Janine. She was very helpful and knowledgeable in answering my questions. The front staff was also very welcoming and kind. - I got lucky with parking in the back alley area, check that area out it's close and metered - Super clean - Best in class service - Knowledgeable staff - On time, I didn't wait more than a few minutes before being seen - Easy treatment read more

Very clean and the staff is amazing! I love Rose and Natasha. Great bedside manner and education.

I have had 10 treatments with Lazeraway in Hermosa and 1 in Marina Del Rey. Each time has been a great experience each and every-time. I have received exceptional and professional service from each specialist. Thank you Julienne, Kathleen, Dora, Nathalie, Shannon, Eris, Melissa, and Rochelle for taking such great care of me and for making me feel comfortable. If you are thinking about getting treatments do it. You will not be disappointed! read more

So glad I returned to LaserAway after a 2 year hiatus. I stopped treatments when I found out I was pregnant, now after two year I'm ready to start investing in my skincare. I consulted with the RN, Julianne, and she was so understanding and sensitive to my needs and helped create my treatment plan so that I can reach my skincare goals! Lastly, Spencer, working at the front was such a joy to talk to. She made me feel at home and helped me pick the right treatment package. I've visited other locations and Hermosa Beach is by far my favorite for their excellent customer service! read more

I hardly ever give bad reviews but unfortunately I had the worst experience, this place is a scam! All they care about is your money. I had a procedure done about two months ago, I thought I had made enough research but of course I had no clue how this procedure worked so it wasn't enough, I wasn't too worried because I had assumed going to a professional place they would explain to you how this procedure works and all the changes you'll be experiencing, side effects, etc. which they never did! While experiencing all the side effects I was trying to reach out to get as much information as possible to see if it was normal but this place is so unprofessional that I would get different answers each time. I got very bad anxiety because of this, the lead nurse refused to talked to me when I tried to follow up because she was the one feeling overwhelmed while I was the one experiencing all these changes that no one explained to me about and would only get different answers. She stated that someone was going to reach out and until this day no one has. Biggest regret ever! Go to a place where they take their time and truly care about their patients and not just try to get money out of you. read more

Lily, the receptionist, was warm and welcoming. We engaged in brief conversation while I waited for the nurse to finish up with a client. I enjoyed my entire experience. Dora was my nurse and she was also warm, welcome, and thorough throughout my treatment. Amongst conversation about life, family, and career... we talked about how much fun it's been preparing for Beyoncé's Renaissance Tour with friends/family. Thank you, ladies. I'll be back. read more

Love Mari, she listens to me and I always leave the salon not only looking better but feeling refreshed. She works with me on price and is great to talk to during treatments and cuts! read more

Incredible treatments with expert staff with great results, very very helpful. I'm very satisfied with the laser hair removal already!

Natalie was sweet and quick and careful ! She gave me honest opinions and pinpointed the areas quickly ! I was out of there in no time and a prick of xeomin shot was worth it ! Thanks again Natalie ! Kai Kaori Jamiyama read more

I am very disappointed in my experience overall with laser away. I purchased a couple packages. I did lip, chin, armpits, arms, toes, and feet. Because there was not a consistent practitioner who treated these areas the quality of treatment varied significantly. Some nurses told me to skip areas because there was no hair growth there telling me that if I treated an area, it would make the hair grow back, which is apparently completely false. As a result, they were treatments that they accounted for that I never received. I spoke with the people at the front desk regarding these concerns as well as with customer service. They basically responded with "we're sorry you feel that way" and no additional solutions being offered. I will now finish my treatment of these areas at my dermatologist office. I regret not going with my dermatologist to receive more thorough and consistent treatment from the beginning. read more