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    LaserAway

    4.5 (625 reviews)
    Closed 10:00 am - 8:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - LaserAway

    Acne treatment

    Anti-aging

    Laser hair removal

    6 More Services

    Laser bikini area hair removal

    Nonsurgical body sculpting

    Pore cleansing

    Skin brightening

    Tattoo removal

    Wrinkle treatment

    LaserAway Photos

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    Recommended Reviews - LaserAway

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    Reviews With Photos

    Giving Lazer a try.
    Theresa Renee W.

    Ok, where do I begin ! I saw a few ads on ig, and I toggled with the idea of getting lazer removal well over 5 years. I just never buckled down and did it. Well, the opportunity arose, and I grew gusty and filled out a questionnaire. Colleen reached out frequently, letting me know the different sales they had going on. To me, I would not lie it was all foreign to me. The questions began: Where do you want lazer ? Me, my face ! I have had hair on my face and just grew tired of waxing and plucking when Colleen explained that all it takes is 6 to 8 visits. I did not feel so much pressure in text as I did walking in to get my lazer done. All financials and appointments were all done on the cell. I walked in for my appointment on April 12,2024, at 1:30 pm. folks, I was not ready. I was in a horrible mind frame when I arrived for an appointment and could not reschedule. I had just lost my furbaby. However, I was still trying to make the best out of it. Upon entering, I arrived 20 minutes early. The traffic was not that bad, I was soon asked to sit in this room where I had a Zoom chat with a nurse to make sure everything was good to go and to check medications. I am getting upper lip lowerchin and jaw line. I've only been there once I have. I'm hoping for fantastic results, meaning hair free. I was called to the back a woman, Eris came and got me she explained she would be doing my procedure and that it takes a whole whopping 5 minutes. She gently placed goggles on my eyes, and she bagan the lazer. I was very timid and really didn't know what to ask. But you can bet your bottom dollar. I will be asking many questions. Parking was easily accessible just allow yourself time to find parking.

    The text i received. Mind you i had Botox in Nov (4 mo ago)

    This review is after a collective ~2yr experience at the Hermosa Beach (HB LA) location. The two stars are for the semi-successful laser hair removal sessions, several great clear and brilliant facials and Botox/filler at reasonably discounted prices. I've also enjoyed LA's retail products. Those are the pros, sadly there are many cons, including that parking at HB LA absolutely sucks, but I'll start with the biggest problem - the staff. Front reception at each LA location is trained to forge relationships with customers in an effort to upsell, which is understandable. When I first started coming to HB LA I loved the receptionists - they were polite, organized, informed, clear communicators, genuine and thoughtful. They remembered me and showed effort to improve my experiences based on my own personal preferences. I've come to learn there's either very high turnover or regular rotations of front staff, and with each new person (roughly every 3mo), the sales pitches have been increasingly pushy and disingenuous. I've also experienced several scheduling errors and mistakes regarding past bundle purchases, remaining sessions to be completed, etc. Like all customers should, I keep track of my own purchases and have often had to correct the receptionists, at times even argue with them only to find an error in their system. That alone gave me the ick, but it's also a sign of serious disorganization, poor record keeping and communication and a lack of education/proper training on the receptionists' part, and all after thousands I've sunk into treatments here, which is another con. I've never shown up for an appt and just had my appt. They're always trying to convince you to spend thousands more at each visit by dripping deals in front of you and honestly it's exhausting and a turn off. It might not be if I were wildly satisfied with my treatments to begin with. What first attracted me to LA was laser hair removal which I've had done for years by other aestheticians. I asked about a full leg package but was somehow roped into buying much more that I didn't need, but figured would be good for maintenance on other areas of my body. My legs look great, but the other areas have seen literally no change. At each session, I've asked the aesthetician to increase the setting bc 1) I can tolerate pain and 2) these are maintenance areas. Literally every time they've done a test patch I tell them I can't even feel it. Every aesthetician has sounded like she was reading from a script with no personal attention or consideration, except for one whom i've followed to another location. When it comes to injections, there's no consistency or consideration for what I know about my own face based on previous treatment, how I've looked in the past after having certain injections, etc. The irony that the aestheticians, who basically see you completely naked, have zero personality and do not personalize your treatment, yet the rotation of receptionists act like you've been friends for 20 years upon first meeting just to get you to spend thousands of dollars at each visit is actually gross. What prompted me to write this review is that yesterday I received a text from a woman named Genevieve, the location director, whom I've never met. She proceeded to call me 20 min. later asking if I wanted to schedule Botox (she didn't ask me anything about the other remaining laser treatments I have on file). The kicker is that when I politely thanked her and told her I'd be calling a different location to schedule with my preferred aesthetician as soon as I was recovered from a recent surgery, instead of saying "ok" or wishing me a speedy recovery, she said, "oh, may I ask what kind of surgery you just had?" no complete stranger, you may not and I shouldn't have to remind you how unprofessional it is to ask me to disclose my private medical info to someone i won't be scheduling with in the future. Net net, i'd rather travel an hour each way to see someone that I know actually cares about me and what treatments I'm having, then to return to HB LA which is 10 min from where I live.

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    6 years ago

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    6 years ago

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    2 years ago

    Great customer service I come here for hair removal and sculpting. Parking is rough though. But not their fault.

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    2 years ago

    Hermosa Beach hands down the best LaserAway location!!! Jonathan was beyond helpful!!!

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Natasha was amazing! And everyone as soon as I walked in was so kind. I felt very welcomed, and comfortable...

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    4 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Thank you so much for the best experience and pain fee!! The whole staff is amazing ! I Iove coming here.

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    4 years ago

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    4 years ago

    I had Arsema today and she was super sweet and completely understandable about me being super scared! Love how sweet everyone was today :)

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    3 years ago

    Julienne is my favorite nurse!!! Pam has been helping at the front - great work/service overall. Very happy with my results.

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    3 years ago

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    3 years ago

    Pamela is fantastic! Super thorough, knowledgeable, and professional! I always know I'm in good hands!

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

    Great service with clean and comfortable spaces. Kind nurses and friendly staff. Good results and good offers/pricing.

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Dianne is a wonderful nurse and did a great job! Office is always clean and the staff is super friendly.

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    Page 2 of 16

    LaserAway Reviews in Other Languages

    Ask the Community - LaserAway

    What sort of anesthetic do you use for laser treatment on face?

    Depending on the treatment we have different topical anesthetics that we offer.

    Do you do micro blading/eye brow tattoo laser removal?

    Hi! No, we do not offer eyebrow laser tattoo removal.

    What's the Cost for bikini?

    $2394 (this includes Brazilian & underarms. 8 sessions each!)

    Hi Can grey facial hairs be killed by lasers?

    So far I know, no it can not be killed. The laser machine can only see dark hair on light skin. That is what they told me when I was there. I have skin light brown hair on my arms but she said the treatment would not work since my skin is darker due… Read more

    Do they get rid of small moles on face and back areas?

    I Think they do but it's best to call for your question.

    What treatment is good for acne scars not acne?

    Hi Stefani, we have a laser facial that works great for acne scars but we must see you in for a free consultation to determine whether the laser treatment will work for you. All our pricing and treatment details are discussed upon your free… Read more

    Cost laser hair removal?

    Hi! Great question! We're excited to help! All our pricing and treatment details are discussed upon your free consultation as it is all customized per person. We do not do our pricing via phone or text. Our consults are free and only take about 30… Read more

    Hi!how much is your clear and brilliant treatment?

    Hi Cherry! All of our pricing customized per patient. Would like to come in for a consultation, it takes about 30 minutes and we're open seven days a week. :)

    View All 12 Questions

    Review Highlights - LaserAway

    I found it somewhat difficult to find someone I really thought did a thorough job until I began seeing Nancy.

    Mentioned in 63 reviews

    Read more highlights

    dr LASER

    dr LASER

    4.0
    (563 reviews)
    0.8 mi
    $$

    I had a terrible experience with Dr Laser. From the beginning, the staff (Chelsey) pressured me…read moreinto paying a large amount of money upfront before any services were even performed. The entire consultation felt more like a sales pitch than actual customer care. They push packages on you, pressure you to commit immediately, and make you feel rushed into paying before you've even had time to think things through. Once I decided I wanted to cancel after a few hours of thought, everything changed. Suddenly nobody would return my calls, and getting a response became almost impossible.l (including Kacie the supervisor at Santa Monica Site). I was ignored for over a week and only received a delayed email response instead of an actual phone call. Extremely unprofessional customer service. Be very careful before paying anything upfront here. They seem much more focused on locking people into expensive payments than providing good service or respecting their customers.

    We wanted to thank Ellie for her kindness and professionalism. After a difficult experience at…read moreanother location, she really made us feel comfortable and taken care of. We truly appreciated the complimentary treatment as well. It meant a lot to us, especially because this process is a big investment for us. We're grateful for her help and are looking forward to continuing treatments with her. Thank you again!

    Photos
    dr LASER
    Coolsculpting.
    Coolsculpting.
    Ruined Tattoo from Laser Hair Removal

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    Ruined Tattoo from Laser Hair Removal
    Manhattan Dermatology

    Manhattan Dermatology

    3.8
    (166 reviews)
    0.9 mi

    I've been seeing Jackie for about a year. Before that I dealt with mild, persistent acne and…read moreallergic reactions. I've tried other dermatologists and I just never had much luck. I decided to try again and saw Jackie. The difference in a couple months was really great! She listened to my concerns about harsh treatments and how I didn't have luck with tretinoin in the past. She noticed that I had multiple issues that needed to be resolved so she put me on a treatment plan. As I progressed I was able to phase out prescriptions once they were solved. My skin concerns of course were not solved overnight but I was happy to have someone who was able to guide me every step of the way. She listened to all my concerns and is an absolute pleasure to see. I've only seen Jackie so I can't speak for the other doctors. All the nurses I've dealt with have been helpful and professional. I will say I've never had the issues others have had in their reviews. Front desk is like any other medical front desk. Kind of cold but they get my appointments scheduled and send documents quickly. The wait times can be long so I like scheduling end of day. Parking is also not easy during the day but clears up later. Overall I highly recommend Jackie but give yourself time for parking/ wait times.

    I did a review years ago but I felt a need to post again. I hadn't had micro needling for the…read morelongest time. I did try a new med spa close to me in Westlake Village which is 2 hours from Manhattan Dermatology. It was a minor facial treatment. After about a week I thought " why did I do that". There is no other dermatologist I will go to ! It is very worth my long drive. I can't say enough about Manhattan Dermatology . A great staff who really cares . Thank you Dr. Magovern for always producing the best results for anything skin related

    Photos
    Do you want to get Fabulous    ? Call to schedule your cosmetic consultation with one of our amazing providers!
    Do you want to get Fabulous ? Call to schedule your cosmetic consultation with one of our amazing providers!
    Now offering HydraFacial - Call to schedule your appointment with our amazing esthetician Kellie!
    Now offering HydraFacial - Call to schedule your appointment with our amazing esthetician Kellie!
    Medical Esthetician Kellie - Offering Chemical Peels, Hydrafacial, Coolsculpting, Dermaplane, Microchanneling and so much more!

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    Medical Esthetician Kellie - Offering Chemical Peels, Hydrafacial, Coolsculpting, Dermaplane, Microchanneling and so much more!
    Eye Makeovers

    Eye Makeovers

    4.8
    (158 reviews)
    1.6 mi
    $$

    I have straight eyelashes. A little straight and down actually. I have always admired everyone…read moreelse's curled eyelashes. I looked into eyelash extensions, but stumped upon lash lift, and found Tori in Yelp! The process is a little long, about an hour. She takes cash only. There's a convenience store a block away from her that has an ATM if you forget cash! Be sure to get directions for when you arrive. It's a bit tricky to find her place. She says the lash could stay curled for up to 12 weeks depending on what you do to them. Mine only looked good for a month max. The second month, most lashes straightened out, while a few stayed curled. By the end of the second month, all my lashes were straight again. I don't wear much makeup (only eyeliner) on a day-to-day basis. I wear mascara only on special occasions, which was 3 times during the those two months. I never wear fake eyelashes. I'm not sure why mine didn't last as long, but it was nice while it lasted. It's a little expensive for my lashes to look good for only a month. I see why people do it if they curl their eyelashes everyday. It definitely saves a lot of time. It was definitely nice to have, and I might do it again for another special occasion.

    My very first lash lift and it was such a success!! So fast, easy, and relaxing!! My eyelashes have…read morealways been completely straight and even with curling and mascara, they'd fall quickly during the day. Tori did such an amazing job and I can't even believe how natural they look. Thank you so so much!!! (Pardon my red, watery eye in the photo!)

    Photos
    Wedding day make up and lashes very soft and natural
    Wedding day make up and lashes very soft and natural
    Hyaluronic acid and hydrafacial treatments gives a new radiant skin instantly! Very requested popular service.
    Hyaluronic acid and hydrafacial treatments gives a new radiant skin instantly! Very requested popular service.
    Keratin lash lift by Tori Lynn

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    Keratin lash lift by Tori Lynn
    SEV Laser

    SEV Laser

    3.9
    (188 reviews)
    0.0 mi
    $$
    Available by appointment
    Certified professionals

    Had an appointment at 10:35am in a Saturday morning and arrived at 10:39am. When I came in, I told…read morethe lady at the front desk "sorry I'm a little late" and she acknowledged me. I checked in at the kiosk as usual and then I sat down thinking nothing unusual, but after 20 minutes of seeing people come in after me and leaving while I was sitting there waiting, I went up to the same lady I spoke to when I arrived, and after I asked why I wasn't being seen, the lady just asked me my name and said I was next. So I finally got seen at 11:04am, and I'm in a bad mood. Luckily I had Sarah, and she was super nice and understanding after I told her I was sitting in the lobby for over 20 minutes. After the quick procedure, I checked out with the lady at the front desk and I asked her what happened to cause me to wait so long and she said "sorry about that" and that I wasn't checked in. Really? Why does this place even have a kiosk? This was my second time here. My first time was a lot better, with friendlier staff and a much more efficient experience. This second visit was weird. Painfully long wait and not very friendly front staff, like they were just herding people in and out like sheep.

    This place is unprofessional, dismissive, and completely unaccountable. I bought a package and was…read morenever told when my sessions ended. After multiple attempts to resolve the issue, they ignored me, hid behind their policies, and offered a pathetic 50% "courtesy" discount--still forcing me to fight my bank to dispute charges. Save your money and sanity--do NOT go here. They clearly care more about collecting money than treating clients with basic respect.

    Photos
    SEV Laser
    SEV Laser
    SEV Laser

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    LaserAway - medicalspa - Updated July 2026

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