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    LaserAway

    3.8 (42 reviews)
    Closed 10:00 am - 6:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - LaserAway

    Acne treatment

    Anti-aging

    IPL hair removal

    8 More Services

    IPL bikini area hair removal

    Laser hair removal

    Laser bikini area hair removal

    Nonsurgical body sculpting

    Pore cleansing

    Skin brightening

    Tattoo removal

    Wrinkle treatment

    LaserAway Photos

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    Recommended Reviews - LaserAway

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    She burned & zapped my skin where there was NO TATTOO ink, there is no excuses for this. Nurse seems like a sadist!

    Ok so I'm going to complain about Nurse Karen who did my 13th tattoo removal session with Laser Away. Yes, 13th session and I never had this type of problem with any of the other nurses who I ever had. I think she had an intention to inflict pain on me the more I think back to our strange encounter & look at the photo the day after the laser removal. I put the numbing cream on myself, per usual, and wait 30 minutes for the numbing to kick in. Nurse Karen, calls me back takes off numbing cream, starts zapping away and WOW was this the worst pain I have ever felt any other session. I was feeling like it was pure torture & thinking maybe "wow they must be upping the level for me on my last session of the package." I hardly show any visual to Karen of how bad I'm in pain, and I literally laid there in silence until Karen starts asking me questions like "how is it going, it hurts more than usual huh" she kept asking like she really wanted to know. It was so weird more I think about it. I responded with "you know it actually does, this is the worst it's ever hurt" & she seemed oddly satisfied hearing that. Super weird to even state, I know. The whole encounter was not only painful, but it was WEIRD! Anyway, next day I check out the aftermath and see that she completely zapped me where I did NOT PUT ANY NUMBING CREAM because there was NO TATTOO! Why would she zap me on areas there was no tattoo ink ? To make matters even ridiculously worse, I raised this concern & complaint of mine with their Medallia Feedback "How Did We Do?" Bs and they never responded to me. With a background in business management and experience in using the Medallia tool, I know that someone saw my concern about Karen and completely dismissed and chose to not even address it. I will also add that even though I live closer to the Burlingame location, I was always told by nurses MANY TIMES that would admit to me that the San Carlos location has the stronger lasers so if I want to ensure that my tattoo gets removed quickly I should go to their location instead. LaserAway, please do better with keeping up your lasers at certain locations & check your nurses for sadistic behavior & respond to your negative Medallia feedback!

    Nicole S.

    I just gave Laser Away Fremont location a call, but agreed to get transferred to San Carlos location for a phone consultation. The main reason for the consultation tonight is to ask for laser hair removal pricing, and nothing more. The lady, Kana, was really nice when I spoke to her. However, I did not appreciate how I was made to feel like I had to lock into a financing for a packaged deal. Supposedly she gave me a huge deal, but I am also very weary of the whole, "get this awesome deal now or else you'll lose it" speech. Even after asking her if I could sit on the thought of financing the packaged deal, she kept pushing me to enter my full contact information, which included email, name, birthday, address, how much I pay in rent, and monthly gross income. They even have an option for us to enter our SSN, for some reason. Although she kept pushing me to enter my information, I ended up telling her to let me re-consider. She then lowered my financing price, which took me by surprise. It seems like she was desperate for me to sign up then and there. I was so surprised that I wasn't sure if I should say "thank you" right away. Especially since I felt conflicted that I am still made to feel like I HAVE TO sign up right away. Kara then said, "you're welcome" before I had the chance to really say anything. Not surprisingly, she hung up without a word more when I insisted on needing time to think about it. I don't know I much I trust this place after this interaction. Perhaps she felt like I wasted her time, but I also didn't appreciate their business practice. $201/month - $212/month payment plan for 24 months is still a lot of money to be dishing out overtime. All I wanted is how much it would cost me if I had my hair removed via laser here versus other places. In my opinion, I'd recommend calling other places prior to giving this place a call. That way, you'd have a better idea of how much each location charges for their service.

    You can clearly see the squares leaving parts of my face untreated

    As you see on the picture, they didn't do a good job on me, they left several untreated spots and this happened 3 times, you can clearly see the squares. I brought it up to the 800 # and they transferred me to the location i went to where then I spoke to the manager and a couple other girls and she said they would assess me at the end of my treatment and they didn't do anything about it. I paid almost $3k just to damage my skin - I tried several times requesting at least 1 free sesión and they refused. No one has done anything about it Also I used all their products and I would say don't use them as they will stain you face ! Here is another picture of my face of the after after which I think it's worse than when I came in. As far as service, I went to the Palo Alto for my last sesión and they seemed to care a bit more about my situation Other than that the place looked clean I think they should play different shows on tv while you wait in the room cause all they play is about food Would be nice to maybe watch some beauty stuff

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    5 years ago

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    4 years ago

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    Review Highlights - LaserAway

    Karen, my nurse, who performed the laser hair removal treatment was kind, caring, professional and knowledgeable about the process.

    Mentioned in 5 reviews

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    Medical Aesthetics of Menlo Park

    Medical Aesthetics of Menlo Park

    4.8
    (143 reviews)
    5.6 mi
    $$
    Certified professionals
    Established in 2014

    This update is LONG overdue! As you can see I've been a faithful since 2019 and I continue coming…read moreback to Medical Aesthetics of Menlo Park because their services are always done with the best and highest level of care and so much attention to detail. Things I would recommend having done here....EVERYTHING they have! I am so grateful for the way I feel every time I leave this gem of a place. Dr G (Gity) is spectacular, if you know, you know. This isn't about placing injections and off you go. There is an art and talent that goes with making you look natural and flawless. Dr G has that what many would probably call "God Given Talent" for me I just call her my Goddess of Natural Beauty! I've done so many things sitting happily on her medical chair that I guess now the secret is out! She doesn't exaggerate features, you leave looking glowing, happy, and rested...and naturally beautiful as everyone should! In my opinion she is THE person to go to for lips, hands down, I'll kiss anyone who says different! ha! Yeah, she is THAT good with giving you those perfect lips. This place carries the best products available and when you pay for quality you notice it, feel it (painlessly of course) and see it last longer. They are experts in non-surgical facial transformation. As a mom, I've fluctuated with my weight since pregnancy and always what shows the most change is in my face. Now that I've reached where I want to be, Dr G knows and keeps up with all the leaders of the industry to keep your face looking as it should. She never pushes, she is thorough, explains everything and since I have so much trust in here, I just see stars. When you are with her, you're the most important person in the room, will make sure you are comfortable and she has such a loving and gentle approach...and she uses the good stuff to make sure you're fully numb from feeling any discomfort. I can go on, but I know you just want to make that appointment already! ;) Since we are all friends here, you don't even have to take my word for it, look at her credentials and the master classes and seminars she has been chosen by peers and experts in the industry to attend. Now for my treatment girls, they got all those here too and all the latest, most advanced technology. Take care of your laser hair treatments, if you have a strange scar that you want gone, they have an incredible laser machine for that with a few zap sessions, it will be soon forgotten. Ultratherapy, CO2 and skin resurfacing....again you'll be in the right place and with the right hands to do it for you. Gents, this isn't just a lady's thing....they will know what to do to make you refreshed and rejuvenated too so don't be shy to call for a consult. dr.g_aesthetics on INSTA https://linktr.ee/dr.g_aesthetics?utm_source=linktree_profile_share&ltsid=77fb0814-55f6-4f05-b7fb-33be31604ddc

    I absolutely loved my upper Botox, trap tox, and my TMJ tox. My face has never felt so symmetrical…read more I 10/10 recommend Dr. G. she made me wedding ready!

    Photos
    Welcome to Medical Aesthetics of Menlo Park!
    Welcome to Medical Aesthetics of Menlo Park!
    Ultherapy is the only FDA-cleared, non-invasive procedure that lifts the neck, chin & brow, & improves lines and wrinkles on the upper chest
    Ultherapy is the only FDA-cleared, non-invasive procedure that lifts the neck, chin & brow, & improves lines and wrinkles on the upper chest
    We offer the Juvederm collection of fillers

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    We offer the Juvederm collection of fillers
    Reema Patel, PA-C

    Reema Patel, PA-C

    4.8
    (27 reviews)
    0.5 mi

    I cannot say enough fantastic things about this office, the staff, and their amazing work…read more I've been coming to Reema for 8 years and throughout that time, I've tried a number of effective treatments for my skin. I'm 42, so Reema and I have done Microneedling, Botox, Filler, Sculptra etc. I've done it all. Most recently, we did the cool peel which I had never done before. This has been one of my very favorite treatments yet - recommended by Reema to help with skin elasticity, tone, pores and just general brightening and glow (I'm sure there's more but I have no idea what they are - I just know my skin looked better than it has EVER looked). It was unbelievable how different (amazing) my skin looked about six days after we did the cool peel. Obviously, Reema is not just an amazing doctor - she's an ARTIST. She's able to look at every individual face and give amazing recommendations based on skin type, age, ethnicity etc. I trust her implicitly - she always makes recommendations with her patient in mind and every recommendation she has EVER made to me has been a slam-dunk. Not to mention, she's an absolute doll and the staff is so warm, welcoming and fun that sometimes I go to my appointment half an hour early just to hang out (I love you, Paul). True story. I live right around the block from the office, so there's plenty of places that provide some of the treatments that Reema does - I've actually branched out and tried a few at other offices and I can say with complete confidence that there isn't a clinician out there who knows how to manage skin the way Reema does. My wedding is in three weeks and there's not a single doctor I would let touch my face except for her, because she's absolutely exceptional. I will never go to another dermatologist so long as Reema is in town - I feel super blessed to have her so close.

    Reema Patel is easily the best dermatologist in the Bay Area. After struggling with the wrong…read morediagnosis for a year and working with two doctors, I decided to see Reema. She gave me an immediate diagnosis, but did the due diligence to get a biopsy and confirmation. Afterwards, she was very patient helping me work through my insurance to receive the best medication, rather than trying a bunch of different things that she knew would not likely work. It's been 9 months since I started my treatment and I've been extremely happy to see the rapid progress, care, and follow ups from Reema and her staff. Without a doubt, Reema is the person you want to see for any dermatology needs.

    Photos
    Reema Patel, PA-C
    Marking up for ultherapy treatment
    Marking up for ultherapy treatment
    PRP with microneedling

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    PRP with microneedling
    Premier Dermatology

    Premier Dermatology

    3.3
    (135 reviews)
    0.3 mi
    $$$

    I have been searching for a great dermatologist in the Bay Area for many years. I was not looking…read morefor major procedures - just ones that helped me to look healthy (I am in my 70s). I found and saw good and competent dermatologists in the Bay Area, but not a great one. I - and my family - used to go to a great dermatologist in another area, but we moved. This dermatologist loves all aspects of dermatology and is serious about using it to improve the lives of people. One of our great regrets in moving was leaving this great dermatologist. A few months back, we emailed this dermatologist and asked whom he would recommend in the Bay Area. He replied - one person and one person only - Marie Jhin at Premier Aesthetic Dermatology in San Carlos. I booked some appointments and am thrilled with Dr. Jhin, the office, and my results. Dr. Jhin is a truly great dermatologist (in depth knowledge of all things dermatology, great clinical skills, great attention to the outcomes desired by each patient) with a great office - wonderful, highly skilled professionals, clean and comfortable facilities, and a very, very, wide range of treatment options. So, if you are looking for a good and competent dermatologist, you have many choices in the Bay Area. However, if you want to see a great dermatologist with a great dermatology office, there is only one option - Dr. Marie Jhin at Premier Aesthetic Dermatology.

    I recently made an appointment for December 2025 for a consult. I was told they're now charging a…read more$300 consult fee which can be applied to a procedure. It's hard to believe this is the same company I've gone to for the last 15 years and have spent $10,000 plus. I thought about it and canceled my appointment. It doesn't seem worth it for me to patronize this business anymore.

    Photos
    Kybella destroys fat cells under the chin and helps define,contour, and keeps you looking for more youthful.
    Kybella destroys fat cells under the chin and helps define,contour, and keeps you looking for more youthful.
    Our SilkPeel facial will deeply deliver vitamins, anti-oxidants, and other therapeutic ingredients your skin needs to look its best.
    Our SilkPeel facial will deeply deliver vitamins, anti-oxidants, and other therapeutic ingredients your skin needs to look its best.
    Premier Dermatology

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    Radiance Sanctuary

    Radiance Sanctuary

    3.7
    (31 reviews)
    1.2 mi
    $$

    I'm glad I'm not the only one with a bad Groupon experience here. I also emailed twice like they…read moreask you- no response. I called and left a message, same thing. Finally I contacted Groupon and got my money credited back to my account at Groupon. Reading the other reviews, I'm glad I did. The whole point of a business offering a Groupon is to get you to come in to try the services so you will return for full price next time- which I have done with other Groupon deals. I don't like to leave a bad review, but when a business does not even acknowledge you, and you have paid the rate they are asking (via Groupon) - that's the worst sort of customer service.

    This is a facial entirely about your skin - Reina does it right…read more What i mean is, this isn't about a massage while your masque is on and not about a full relaxation experience - its about a perfect facial to get your skin on the right page. I loved the heated bed and the time she took to remove my eye makeup, make me comfortable and cleanse my skin. I received 2 masques - oxygen and refining. No extractions in this custom facial but thats ok. The Masques tingled and seemed to work very well - my skin looked great after. It's nice touch to paraffin my hands during the first masque and give me a light relaxing neck rub during the second. I was totally comfortable and warm the whole time - her room is set up very well and not much time was wasted as she prepped her supplies each time (which happens many times at other places and before you know it your 60 min facial includes 15 minutes of drawers slamming and such). She was not pushy but made some recommendations on how to help my skin in the dry winter months - I appreciated her not selling me on all their products. I would definitely return and highly recommend it! * They also sell mineral make up here. Do Waxing. And have a slew of specialized skin services*

    Photos
    Radiance Sanctuary
    Radiance Sanctuary

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    LaserAway - laser_hair_removal - Updated July 2026

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