Not many games and a couple are out of service here but the staff are very friendly and helpful. Another gripe I have is came in and was told I was getting a pizza combo that they advertised and I HAD a group of 4 children waiting for pizza over an hour only to be told they forgot to order . When the supervisor or owner was contacted and he brushed it off and said "well the pizza was included for free" . That is not what I agreed to or paid for and had 4 small children waiting to eat only to get no food. We had to leave in a rush to feed them. After looking at the previous reviews it's obvious this is there scheme of some sorts it seems . They should just not advertise the food. read more

Had a party for my 26 year old son we invited his friends and there kids. 7to 45 . I picked the glow in the dark room . They provided everything except the cake. I brought one they put it in the fridge. We had round table pizza and wings. The zombie ‍ laser tag was Awsome . Everyone had a good time. My sons friends are even booking birthday partys for there kids. Im so glad I found this place. Thank you for not only giving us a good time but making good memories with family and friends. read more

Took our kids there for a fun Sunday. The staff was very friendly. The place were awesome, with multiple room to choose. I would recommended fun for kids and adults. read more

We had the BEST time at LaserLand. It was our first time here and we accidentally went to the wrong location but they had no problem accommodating us. They have different games during your laser tag experience. I highly recommend this place for small or large groups. Will definitely be returning! read more

We Recently had a birthday party at LaserLand and we all had a blast. This place is very clean and the staff is very attentive and helpful, I like how we came in with the cake and right away they offered to put it in the fridge. I read the reviews before going here and I'm not going to lie they did discourage me a little but I decided to give it a shot anyway and let me tell you I am now a frequent visitor of LaserLand. We love how they get creative with the games and haw the equipment isn't cheap, it's good quality stuff and doesn't glitch. All in all this place reminds me of when I was a kid and gives good wholesome fun. I definitely recommend this place. 10/10 read more

LaserLand - Getting ready for round 2 - Laser Tag Near Me - West Covina, California

An incredibly fun establishment. Unlike other lase tag places laserland offers complex and challenging game modes. They give you roles in escort, terminator and zombie apocalypse missions. I have played free for all style games quite a bit so it is exciting to try new things. Birthday parties here come with storylines that keep kids and adults engaged and invested in games and saving the day. The building itself is super nice and clean, the staff are friendly and it is an all around immersive experience. read more

The concept is cute. But over all for the price isn't much worth it. They need to remodel or keep up with things that need maintenance. Bathrooms smelled like pee too. The party rooms were ok but kinda dirty. The room they review the rules and all smells and the benches need to be re upholstered. It's just needs a lot of fixing. I been there twice within a few years and it still look sad. If u wanna go for a quick laser tag session it's cool but overall save your money read more

BEWARE of this place! BEWARE!!!!!! I and my family booked a party for my son and initially when I went to the place to look around, I spoked and met Miguel. He was SO KIND, ACCOMMODATING and AMAZING. I told him that we are planning to celebrate my son's birthday and emphasized to him that MY SON IS DISABLED AND MENTALLY CHALLENGED. Miguel was even kind enough to offer that he can arrange toning down the music in the laser area if it's too much for my son. But I said it will be ok. But I do appreciate him offering anyways. Day of the party, everything was initially doing great, party area was decorated very nice with the neon theme, laser tag games were done and kids enjoyed. Not until after.... We were asked to go to the party area. I ordered and reserved food from them. Because I wanted everything to go smoothly after the games and expecting the foods will just be served without any problems. The eating time was supposedly from 6pm-7pm. Kids sat down. My son sat down, Patiently waiting. 6:15 pm, no foods yet. I went out to ask for the bottled waters that was supposedly part of the package that I paid. But no bottled waters were served. Can you imagine the kids after exhausting their energy from the laser games and not being able to drink after???? Most especially for my disabled son. What I and my husband doesn't understand is why the bottled waters were not served ahead of time while waiting for the pizzas and other foods from their source outside their facility. 6:30pm strikes, and still no foods and drinks served. My disabled son is getting restless and verbalizing being thirsty and bored waiting in the eating area. My husband tried to console him by letting him blow his birthday cake first and let all the kids and other guests sing happy birthday even they haven't eaten yet. So desserts were served first to the kids because obviously they were tired, hungry and we are still waiting for our ordered foods. The situation is UNBELIEVABLE. The has not yet given our bottled waters, drinks and foods! When I went outside , I spoked to a staff named " Greg" and calmly ff up about our ordered foods, and he said " I know...it should have been here at this time". 6:40 PM... FINALLY, Greg went inside our party area and brought in the drinks... the kids who were patiently waiting for 40 minutes sitting started to stand up and go get their drinks in the table. Can you imagine how thirsty they were????? playing an hour of laser tags, eating slices of cake waiting for their drinks. Then to our surprise, when Greg came back with the pizzas, HE SHOUTED RUDELY TO THE KIDS when they told them to sit down. Mind you, HE SHOUTED RUDELY. I still kept my composure and told the kids to just go back to their sits and I will pour their drinks in their table. My husband, in defense of the kids, then told Greg, " The kids are just thirsty" UNBELIEVEBLY, GREG SNAPPED OUT AND STARTED POINTING HIS FINGER TO MY HUSBAND AND STARTED TO CURSE HIM AND EVEN DARE HIM TO GO OUTSIDE FOR A CHEAP FIGHT. WE WERE ALL SHOCKED... THE KIDS, THEIR PARENTS, OUR GUESTS AND MOST ESP MY DISABLED SON. I called the other staff Miguel for help because Greg was harassing us and I told him that it's traumatizing my disabled son who was witnessing everything. BUT EVEN MIGUEL WAS BEING VERBALLY ATTACKED BY GREG WHEN GREG SENSED THAT MIGUEL WAS UNDERSTANDING OUR SIDE AND PROTECTING US FROM HIS PSYCH OUTRAGE WHICH IS SOOO DISTURBING. All this time, we were calm and Greg was the one who is AGITATED AND OUT OF CONTROL. The owner, Cris was called by Miguel. I called the COVINA POLICE DEPT for our protection. And Greg was kicked out of of the place. I emailed the owner for this experience. No response. Very traumatizing to my disabled son. Me and my husband and our guests are all healthcare workers. Our patience is our virtue. We patiently waited for the foods, patiently console my disabled son and the kids, patiently control our tempers even if such staff as Greg was displaying such AGITATION, RUDENESS and UNCALLED behavior not only to us but to our kids. Me and my husband did not pay for this kind of experience. AND SO IS MY SON. Otherwise the staff facilitating the laser games is super nice and was kind enough and did selfies with our kids, the event party area is cool and well decorated , Miguel was super calm and helpful during the commotion. Otherwise, if there wasn't any unpleasant experience and traumatic experience for my son, the party could have been a successful one.... but sadly to say, it was not. read more

This place is AWESOME we had so much fun. Everything is so clean and very well organized bomb decorations and feel. Stuff is very welcoming helpful and friendly. Great place for throwing parties. We came for Birthday party and had a BLAST. Everyone from little ones to adults really enjoyed the whole thing from beginning to their prices are very reasonable. I cant wait to go back and repeat my experience. Trampoline was my favorite read more

LaserLand - Laser Tag Near Me - West Covina, California

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I had a party there at the last min it had just open a few days before. The manager there was so helpful he helped me out together a party I less then 40 min thank you Chris ! Everyone there was very helpful and very clean ! read more

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Went there for a birthday party a few weeks ago and this place was disgusting. The floors were sticky and dirty. The 'arcade' they had was about 4 games and some of them weren't even working. The room they put us into to explain the rules had missing ceiling tiles and the tiles that were there had water damage. The arena was pitiful to say the least. Exposed wires everywhere and a sad little fog machine in a corner. We had 2 vests with completly white screens and when we brought it up the employee said it was normal and that it didnt matter. I don't think its normal to give customers faulty or not working equipment. The party room was dingy and the floors sticky. The roof was leaking in the hallway and there was just a bucket of water just sitting there. My husband said the men's restroom absolutely reeked of urine and the family restroom had a ring of grime in the tolet bowl. They have a 'snack bar' and it's literally covered in ants and there is nothing they sell. This place is obviously not well taken care of and no one seems to care. if i could give this place negative stars i would. Disappointing i will not be going here again and i will make sure my friends don't either. read more

This place was so so fun!!! There was a worker named Tron who made the experience even extra awesome with his great attitude! He has an infectious smile and got us pumped to play! I didn't get the lady in the front's name but she was superrr friendly and fantastic too! And they have two different mazes and both are VERY cool!! All their equipment is also really new and up to date! The place itself is also wayyy larger than I thought! Overall, I am extremely impressed and will be returning. Highly recommend! read more

If you are a kid then this is the best laser tag place you can find in California. The only reason I did 4 stars is because this place has a lot of teenagers but anything else is good no cap. read more

I came here because I got a deal from Groupon $40 for $100 worth of games. I wasn't expecting much but WOW to my surprise this place is awesome! My boys loved it! The place is very clean and the staff is very helpful. I wish I knew about this place sooner. I always passed by it but looked good expensive! It's not, it's very affordable I'm so glad I found this place. It's become my kids new favorite place. read more

It is so dirty. The rooms were so dirty. The restrooms were gross. Service in the party room was horrible. Drinks came after the kids ate their pizza. No one was helping the kids play some of the video games that even I couldn't figure out. Plenty of employees just standing around chatting. Luckily the young biys won't know the difference and had a great time celebrating. As a mom i would want better for my guests. read more

This place was so much fun. We booked for the hour with 6 of us. The staff were so friendly! We played multiple different games and each game was explained and we had a blast. Would absolutely recommend for all ages. read more

‼‼Do not recommend at all to have your parties there‼‼ If I could give it zero stars I would. We hosted my brothers 13th birthday there and purchased the NEW MoreFun package which was not worth it at all. As stated on the website it claims that you will have a host which was not true "A dedicated party host for all your needs during the event" we had to continue waiting for different employees to come and help us out and they were not helpful at all. We continued having to ask them for things. The package included unlimited arcade games but there was only 2 games working plus the 2 air hockey tables and the trampoline. The arcade games that were working had a line and we only have 30 min to have unlimited games so we were only able to play a game or 2 before our time was up. This shouldn't be considered an arcade. As stated on the website "Digital party invitations" were included but we did not receive any invitations. Also the website states "1 hour of PRIVATE laser tag games" BUT during our game we had 4 random people join our PRIVATE laser tag game. Once we went into the private room the pizza we received was cold AND the package only included 12 Costco brand water bottles. The TV in the room was never turned on. This place is definitely not worth the $620 we spent. read more

LaserLand - Laser Tag Near Me - West Covina, California

The staff was very courteous and nice and answered any and all questions that we had. Prices were reasonable and the games were a lot of fun. We had unlimited games for 2 hours at $25/person plus each person received a $5 game card for the arcade which had about 20-25 tokens on them.. All in all it was a lot of fun. read more

Walked in and tried purchasing tickets . Shane , the employee at the site , refused to sell me tickets because he was going to show a potential customer a party. read more

Since Yelp doesn't allow me to respond to responses to my previous review, I guess I'll have to write another review. Chris, I appreciate you saying "Sorry you had a bad experience with the Groupon deals." you said: "I am not sure who contacted you back to let you know how it works, but no one should have been yelling over the phone." It was some guy named Greg. You also said: "The Groupon is a discount for our games in general. You pay 50$ and get 100$ worth on a laserland card. This allows you to play Lasertag AND arcade using this deal. The promotion is only for lasertag and isnt expected to stay around. I remember trying to work with you the best I could. I even said you could refund the Groupon and then pay for the 25$ laser tag for an hour since you did not want arcade games, but you refused to work with me and stormed out." Here's the thing...and I don't understand why this is so difficult to understand... ON YOUR WEBSITE, it clearly states "Lasertag $25 for 1 hour". It's literally on the front page of your website. If I have $100 worth of lasertag, how much lasertag should I expect to get? 4 hours. Right? But instead you guys bait and switch and say that you can't apply the Groupon deal to your hourly rate. Instead it's a different rate which is over twice the hourly rate. You mentioned that you offered a refund and the $25/hr rate, but that would defeat the purpose. As it's advertised, I would essentially get 4 hours of lasertag for $50. But at $25/hour I'd still have to pay $100 for 4 hours. So it's not a deal at all. The whole point of a promotion is to entice new customers at a discounted rate. They come in. They have a good experience. They come back. They tell their friends. You make more money. Instead, now you have me writing yet another negative review of your place. I feel really bad for you guys. You have a potentially cool place but the way you guys nickel and dime people and straight up bait and switch people, it's only going to bite you. Once you saw my initial negative review, you should have apologized and offered some sort of olive branch. But instead, you dig in your heels and act like you're not doing anything wrong. I've had multiple people contact me about my negative review thanking me for warning them. That's money that could have gone in your register, but you guys were too short sighted and petty to recognize the error of your ways. read more

Staff is friendly and super accommodating! Also great for large parties! 10/10 & highly recommend.

My family and I loved it!! Lots of fun, little area for snacking. Great places for kids and all ages!

Worse place ever!!! just took my kid here and we hated it there was trash on the ground and the people over there were mean to us!

We only played Laser tag and It was so much fun! It was my first time so I don't have anything to compare it to. We took a group of 24 and they were super accommodating! Some of the gun screens didn't work so be careful when choosing your vest/gun! We didn't play any of the VR or other games in the center. Laser tag is totally worth it if you have a Groupon. Not sure if I would come back without one! It's definitely more fun if you come in a group and play teams. Free for all wasn't as much fun IMO but we did have people in our group who preferred the free for all over the teams. We played 4 games total with the 1 hour Groupon. read more

I wouldn't come back here even if they paid me too. The woman at the counter when we arrived was very rude, not helpful at all and just seemed to be hating working there. It was our first time there and we had no idea how anything worked and she did not make any attempt to make us feel welcome or comfortable, her bad energy rubbed off on our day out with our kids. The only person who had any sense of customer service skills was a young man putting on our wristbands. They have a snack bar for purchase but no one was behind the bar our whole 2 hr visit. The actual game room itself is cool for beginners. Would not come back here. Hopefully this was just a bad day for the business as I do not wish that experience on any other customers. read more

Meant to write this review sooner, but I came here a couple weekends ago and it was the worst experience. The guy working at the front desk seemed like he didn't want to be there and was sorta rude. I paid for a game of laser tag and a game on the trampoline, and it was the worst money I have ever spent. The arena that we chose was mediocre at best, and even my niece (10) was bored after the first round. The trampoline games weren't well explained and by the time my niece understood the game it was over!! It was definitely a waste of time and money and I would not recommend. read more

Pretty cool place. Very nice staff, reasonable prices. Would highly recommend. Space is pretty limited and didn't have any food here but the laser tag courses are pretty cool. read more

This place just opened in our community. The customer service is great. They actually try to go out of their way to explain everything so you know what you're paying for. And they also try and accommodate your party as vest as they can. We did the laser tag and it was so much fun. They have so many different varieties to play. Even a zombie mode. Lol and you work up a sweat read more

Love this place the team was outstanding specially William with his consistent support and Alex with his great assistance I was overwhelmed with the service I got from those two members. I will come back and will recommend to all friends. My kids had a lot of fun!! read more

The place is great, clean and cool, the service is fantastic, Steve and Miguel are the best! very informative and knowledgeable about the services and promotion. Had a great time with the family, will definitely be back read more

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This place is so much fun! We had a group of about 14 adults and ended playing laser tag for about 2 hours. There are 2 large arenas and they have a variety of themes that you can chose from. Team Deathmatch, Zombie Land, Free For All, Defend your Base. We also played Airhockey which is a classic and always fun. The laser tag equipment is state of the art and works really well. Alex and Chris were there to answer all our questions and any time. I highly recommend this place to everyone who likes having a good time. read more

Great service, clean environment, and fairly priced! My kids had so much fun here. Greg and Steve were great hostess and walked us through the whole thing! Definitely coming back! read more

LaserLand - Laser tag - Laser Tag Near Me - West Covina, California

LOVE THIS PLACE!! I went there a couple days ago with some friends and it was Amazing. I especially loved the trampolines. (Always chose crazy mode). read more

LaserLand is fun and great service by Greg and Angela they were very helpful and great hospitality I will go back there with the kids. The kids had a lot of fun playing laser tag. read more

We had a birthday party here for my daughter. Chris, the manager was very accommodating and went beyond my expectations. All the staff members worked very hard to ensure that everything was running smoothly. Our food options were to pay $50 and bring our own food or order from Round Table Pizza (no extra charges). We choose the latter and everyone enjoyed the food. My only regret was not renting the entire center because we didn't anticipate so many people attending, and it was too late to change it. Overall, the experience was great and most importantly stress free (except being around 20 loud pre-teens), but it was all worth it! My daughter said it was one of her favorite birthday celebrations. read more

I read the reviews but wanted to give them the benefit of the doubt..:I went on their website and filled out their online birthday party reservation on a Saturday morning...I got the email confirmation and I waited for someone to call me as their emailed stated. Two days later I called and told the person that no one reached back. I was trying to book for Friday he then stated that it was too late as they required 7 day notice to book so I told him that that's why I had done it the Saturday before. He then explained that if I wanted to I could book the games but I wouldn't get a private room. So disappointed I wasted my time with this business. read more

Laserland it's fantastic everybody that works there is so friendly and helpful it's a very upbeat environment clean and just a whole lot of fun the laser tag rooms are bitchin. Best bang for your buck entertainment! My son loved the virtual reality game, and also the trampoline game. We both enjoyed the laser tag sessions. You can play teams or free for all. I highly recommend laserland to bring your family to. I was there yesterday and am going back tomorrow for memorial day special. Go to Laserland! You won't regret it! read more

Place is clean, customer service is great and any questions are answered right away. Covid procedures are a must. Must try it out

Honestly it's not even worth it. The laser tag area is not as advertised online it's just literally a small room with four dividers. The pizza is not even from the location they order off site. Completely waste of money. This is my first and last time coming here. read more

My kids love going to Laserland! They had a special that had unlimited laser tag games and 10 dollars in game play credits. We will be going back. read more