They delivered my package to the wrong apartment building, so I had to spend half an hour walking around to all of the buildings in the complex. Lucky for me, it was the last building I checked. I'll give 2 stars though since my package wasn't damaged. read more

This company is the worst shipping company I've ever dealt with. They've had my item in their warehouse now for 5 days. Was supposed to be delivered Friday, got delayed to Saturday, then delayed to Monday, and then to today. They keep saying shipping has been delayed in my area but there's no bad weather to delay it and they won't let me come pick it up either. They're holding my item hostage at this point! If I could give 0 stars I would!! read more

Another absolutely poop show. Why are big companies using this awful shipper who loses and misdelivers nearly all packages. Trying to get help from this people you may as well consider your package a loss. They don't reply. There's no way to talk to a human on the phone. They don't answer text or emails or if they do it's weeks later saying I should contact the original person who shipped the package. Abhorrent service, awful drivers, awful company. read more

Zero stars!!, package showed arrival at franklin ma facility, and then nothing for 6 days, then it was scanned an (out for delivery) and a minute later marked as delivered!! No proof of delivery, no Pic, and nothing recorded on my camera!! They kept my package!! And marked delivere making it harder to claim a Refund, very disappointed, and will ask retailers not to use them!! read more

LaserShip - Couriers & Delivery Services Near Me - Franklin, Massachusetts

ZERO STARS if I could give it a rating. You deliver a package at 9:20 pm, does not ring my doorbell and just leave the package on the front step. I live on a main street where people are walking to a bus stop. They ALWAYS just pick up the package and be on their merry way. This is unacceptable and inconsiderate. It takes no time to reach up and ring the damn bell. The seller will not refund me so now I'm out of money and merchandise. read more

They are THE WORST COMPANY EVER!!! They STEAL packages and said to my face, it doesn't matter, you always get a replacement. They NEVER EVER leave the box where the label says to leave it. Im disabled and the company I purchase from CLEARLY has multiple bright yellow labels with SPECIFIC directions on where to leave it. They leave it 100% on the opposite side of the apartment bldg, outside on a main street instead of INSIDE THE BACK HALLWAY! If you catch them delivering, they pretend they don't speak english! Managers don't return calls. Drivers are rude, incompetent and useless! Facebook is FILLED with these same types of complaints on lasership page. They should be renamed to LazyShit. One star rating is way too many! read more

If I could rate zero, I would. I had placed an "Expedited" order from a company. The order was placed on November 6. It arrived in this Franklin location on November 8. It is now November 12. In the status for the item, since 11/8, it has a status of "In Transit". Nov 8 05:56 AM In transit Package received by your local OnTrac facility and is processing for delivery, see Estimated Delivery Date FRANKLIN, MA, USA · LaserShip Franklin, MA is 27 mile from Boston. WHERE IS MY PACKAGE? read more

LaserShip - Couriers & Delivery Services Near Me - Franklin, Massachusetts

I have had so many problems with delivery from this company and what really bothers me is there is absolutely no way to get in touch with anyone. There is no accountability. read more

Was told by tracking my package would arrive on Tuesday, it didnt, wasnt told why, it didnt arrive the next day, or Thursday, or Friday, or saturday, or even the following Monday. Why? "Bad weather" that literally every single company but them had zero problems making their deliveries. This company fucking sucks​​​ read more

Zero customer service and history of marking packages as delivered when they have not been. Packages are kept by delivery drivers and not delivered. You will not see any good reviews anywhere for this company because they are dishonest. read more

In the past week, this company is 0 for 3, delivering 3 packages to the wrong address in Rhode Island, neither address was our home. Businesses using this company to ship to their customers should stop immediately. read more

If I could give this a zero I would I'm still waiting 10 days for my coat. App isn't working no updates nothing never again. Whk knows if il ever even get my delivery. I have to start all over again with someone else. Thanks for nothing read more

This is the second time lasership has delivered one of these packages on its side rather than delivering as the box states "THIS SIDE UP" with an arrow to indicate which side is up. This is perishable food packed with dry ice at the bottom to keep the food from perishing. What good is a shipping company that will not follow shipping instructions and therefore damages/destroys deliveries? read more

LaserShip - Package delivered - Couriers & Delivery Services Near Me - Franklin, Massachusetts

They lost my package and horrible customer service if you want to get your package DON'T USE THIS COMPANY ITS CRAP and make sure the major carrier don't use them for your package otherwise you going to lose your package stay way from them. read more

Stealing packages. Fake signatures for "proof of delivery" and unreachable customer service. Shocking that any legitimate company is willingly using this third party delivery service. Would give 0 stars if i could. read more

I am very disgruntled right now with Fashion Nova and Lasership. My order #59769760 from last year october have not been refunded nor have I received my items over 13 Items. The camera at my apartment showed no order delivered on Oct 15, 2020. This is the 1st of the 3 orders that I did not get from Lasership. Lasership please tell me what is going on with your company. The tracking number for this package is 1LSCYJR000275NP. Why is it people are tricking your system to say package is delivered yet on my last tracking it showed that the package had arrived in Mas but not delivered. This happen everytime I do not received a package. Everytime a package is in fact delivered it showed on both your end and mine the word delivered. Yet all 3 times when they are no packages delivered the delivery info is only reflected on your side...why? Fashionova/Lasership I need my items or my refund, this is unacceptable. Fashionova check my shopping history, my friends, family and I will stop giving you our business if this is the nonsense we have to keep dealing with. I like everyone work hard for my money and chose to give you guys my businesses and not getting this matter resolved is unacceptable. Your customer service is very shabby. I am not liking this at all and you will lose us as customers if you don't address this issue asap. Nonsense, I am sick of it. read more

I don't know why companies continue to use LaserShip. Several times I've been sent a picture of a house where my items have been delivered. The picture is not my house. The picture is the same house every time. When I contact LaserShip they just tell me to contact the company where I purchased my items to get a refund. read more

This company is the biggest scam created. They're all scum bags that steal your packages. It is impossible to speak with anyone there. My package says it was attempted delivery numerous times when i have cameras all over and have been home and no one has ever showed up. I have over $600 in items missing and will be suing this company. Good luck to them. read more

If I could give it 0 stars I would. Terrible customer service. Was supposed to receive my package over a week ago and still have not gotten my items. Such a huge inconvenience DO NOT RECOMMEND! read more

Trash. This company is terrible. They lie and tell you your package is out for delivery and then never deliver. They tell you that 3 times and then on the final "attempt" they manage to "lose" your package. I would like to see what this warehouse actually looks like, because Im pretty sure its just a front for people that like to steal your belongings and resell them. Ive emailed, called, facebooked and everything else you can do to find out what happened to my items and somehow nobody knows anything. I'm clearly not alone in this. This company should be looked into by the FTC and BBB. This is not a legit delivery service and should be shut down. read more

Terrible company! I have been waiting for my package for almost a week now after the status was "out for delivery" they supposedly made two made two attempts to deliver which was late at night after I made several notes letting them know the hours of operation and the instructions were not followed when they "attempted" to deliver, I asked if I can pick my package up from the facility and they said no. Trying to get help with the online agent is horrible, not sure who they have working because it seems as though some times I am communicating with a child, they are just no help and they make a joke out of you. I have found a email and I did send a message but no response, I have tried all of these so called customer service numbers and no success! I am gathering up all of these complaints and I'm going to make a report and have someone from my firm help me get this to the news so companies and customers are aware and hopefully they will get shut down! We work hard for our money, they shouldn't be allowed to run a business like this. read more

Took a longer than normal time for package delivery. However. even though I got a text saying delivery made, the package is nowhere around. Delivery instructions were provided but not followed. Searched all building doors and lobby and package nowhere. No delivery pictures received. read more

Second time missing a package from them from 2 separate shopping sites. I wish I knew they were the delivery service before hand, I would've never ordered. No response and no liability. They suck. read more

DO NOT BUY ANYTHING FROM ANY SELLER USING EITHER LASERSHIP OR ONTRAC AS THEIR SHIPPING COMPANY, THE DELIVERY COMPANY IS A SCAM!!!! You will NEVER receive your order, they are either not bothering with delivery or are stealing your purchases!!!!! They e-mail you saying that your order was delivered and it isn't (my security system cameras don't lie). They will give you a date and time of delivery and believe me, it never happened. Believe me when I tell you, you will be waiting forever; you'll be frustrated beyond belief; and they DO NOT CARE!!!!!!! Stay away from any company that uses them as their shipping company. read more

Would give one star if I could. Had a package status change to attempted with no notice. Took close to 7 hours on the phone, chat & text, "updating" my address over & over, until I finally got an honest person to tell me my package had been lost & there was nothing they could do. Seller wouldn't help because carrier lost package. Currently disputing with my credit card company. read more

This is probably the worst delivery service in the history of delivery services. Customer service sucks and they lied and said my package was delivered when it wasn't. Moving forward I refuse to order from companies that use this shit service! read more

Horrible customer service. contacted this company as we never received our package after the tracking showed delivered. we have cameras on the outside of the house and my husband was mowing the lawn at the time they said it was delivered. i asked for photo proof the package was delivered and never heard back. never will buy from a company who uses them again! read more

This business is awful. They never deliver your packages on time. They lie about delivering packages. And their drivers steal packages marking them as "delivered " read more

never successfully delivered a package to my house. can't get a person to speak to about it and the chat bot never follows up with the investigation it says it opens. read more

I had a package "delivered" but it was not at my doorstep. A day later a woman shows up with my package, she was a godsend! They delivered it across town when my correct address was on the package twice! I will never buy from a company that uses Laser ship. If I accidentally do I will just cancel the order. It's not worth the stress. read more

Horrible, did not receive package though they said they dropped it off. No communication, no photo, no tracking showing photo of it being delivered. Concierge at my building said it never came. read more

Do need to say that LS's performance since my review has gotten a lot better - they've been on time with no damaged packages. Need to call it both ways and hopefully this level of service continues. read more

Check to see if the company you purchase from uses LaserShip and DO NOT buy if they do! I don't even know where to begin. I just flat out haven't received purchases and been on hold for hours and they say they will 'investigate' and then crickets, they just tell you to call the company you ordered it from and request a refund. Companies should not use LaserShip!!!!!! I know I won't be ordering from companies that use LaserShip anymore!! read more

this deliver company is so bad I've stopped ordering from online sellers who use them. I got "delivered" texts, went right to the front door, and no package. Worse, their online "chat" to address customer issues is a total joke. read more

They marked my package as delivered and never delivered it, I have cameras all over the outside of my house and I was outside when they supposedly delivered! Bunch of thief working for this company. read more

Box was just left in the rain said it was left at front door was just left in the rain in my front yard. Avoid this shipping company at all cost. read more

Laser Ship is the absolute worst!! Really terrible service! Whenever something I order is shipping by LS, I immediately know that it's not going to be getting to me very soon at all, if ever!! read more

I'm not sure why reputable companies continue to use this company. I have cameras around my house. Said my package was delivered at the front door and it wasn't delivered at all. The items I ordered are now out of stock. So I'm beyond pissed off. I notified the company we will see what their response is. read more

I made a purchase through the Gp factory website and a shipment of my order was sent by this company and since June 22nd I have not had any updates on my package, every day I update that it will arrive and it never arrives. the company is terrible, you enter a virtual chat and nothing is resolved. read more

They stole my first package and the store I bought it from had to replace it now the second package has had 2 delivery attempts and they claim they were unable to leave the package??? Ups, fedex and Usps were all able to leave my packages!! This company lies and steals! They then tell you to email them and no one gets back to you!!! This is a terrible company!!! I'd get my packages faster and more accurately if they were delivered by a blind and deaf carrier pigeon!!! read more