I have been looking for a lash lady close-ish to the office for those desperate times that my…read morefavorite girl in the East Bay fills up for the month, or I've been travelling and don't get a chance to book with her in time. I loved how easy it was to book my appointment, and my preferred mode of transport is Uber to their studio, and enjoy the more downhill walk back to the office. Ashley is amazing, and such a cool girl. My lashes look great. I will be back!

After seeing my review, Malie reached out to me. I always say there are two types of business…read moreowners - ones who could care less about the customer feedback and ones who take customer feedback seriously and take it as a chance to improve. Malie is the ladder, luckily. Malie sent me a professional email to rectify the situation by offering to take a look at my lashes and also offering to pay for a month's supply of Latisse (albeit, this didn't cover the $300+ I paid for the lashes that only lasted less than 2 weeks plus time spent growing back my lashes and time spent having to apply fake lashes daily until my natural lashes grew back to normal, but I took her up on her offer). Malie also reached out to the company of the lash extensions regarding my situation. I didn't feel like she was trying to buy a better review out of me either - it was genuine. And I'm glad to know she didn't cut my lashes. To be fair, my lash hairs were pretty fine (more fine than anyone I've seen) so the extensions could have just been too much for my lashes and now I know. The Latisse has worked phenomenally. It's been almost 1 month and my lashes have definitely grown longer and I think they are a tad thicker. All in all, it'll work out in the end and the way Malie professionally handled this experience shows she really cares about taking care of her clients.

Had a great lash lift experience with Chi! Super relaxing and welcoming vibes. My eyes did not burn…read moreafter the lift unlike previous places I've been to. Highly recommend! The curls have stayed amazing!

Got a lash perm and colour - they took their time to do it right, and my lashes looked so good…read moreafter!

I booked FRJ because of Farideh's experience with light lashes and natural looks. It was such a…read morepleasant experience and I love my lashes! Her apartment is in one of the most charming historical apartment buildings I've been in, and the elevator is worth the trip alone. Inside she has a beautiful light-strewn space and Billie Eilish playing. She's very skilled with shaping brows too. I will return!

Farideh did an amazing job on my eyelashes exactly what i wanted. they look fantastic perfect…read moreamount of volume w out looking too false. She did classic / hybrid. Definitely recommend & perfect price. Needed to get them done today with my busy schedule and was easy to book i'll definitely be back thanks so much !!

Really easy to book online and the workers here were super friendly. The place is new and very nice…read moreand clean. Had no issues getting my lashes applied. I'll continue coming here for fills!!

I've gotten my anime lash extensions/fill now done several times over the past couple months and…read morethis is my go to spot! I'm usually very sensitive around my eyes but every time I get my lashes done I fall asleep because of how gently the extensions are done. She is very proactive about suggesting which style/length will best fit your eye shape which I really appreciate. Studio is very cozy and super easy to find.

Time for an update-'bc Ive been coming to LashOut San Francisco for almost 10 years now, and they…read morecontinue to be an absolute standout in the Marina/Cow Hollow neighborhood. As a small business, they consistently deliver exceptional service, and I never feel more put together than when I have my lash extensions done here. Every single one of their practitioners is incredibly skilled, but I especially love working with Mina and Alexa. They take the time to consult with you and customize your lash look--whether it's for a vacation, a wedding, postpartum recovery, or just everyday confidence. They followed me through all phases of life, and adjusted my lashes with care and expertise, and the results are always flawless. The consistency, quality, and warmth of this team make them the best in the business. Thank you, ladies, for being such a special part of my self-care routine!

Inconsistent talent/technicians. Some are good, some are not…read more After being asked to change my appointment twice because of scheduling issues on their end, I ended up with a completely different tech than my normal one. I wasn't happy with the result (every person gives a different look) and the owner, Alexa, asked me to find another place to get my lashes done because she doesn't want to deal with discerning clients. Clearly, her ethos is quantity not quality.

I have been to many places and this one - by far - delivers the biggest - wow - factor. Everything…read moreabout the experience was pleasant .. the table you lay on is heated and the lash work is delicate and extremely meticulous. Highly recommend.

Yesterday I got brow lamination, eyelash lift and waxing done. I absolutely love my lashes and…read morebrows! I have the appearance of extensions but they're my natural lashes and it is just wonderful since I'm a busy mama nowadays! Highly recommend this new service and I love that they're also offering hair blowouts now. Will have to give that a try next time I come. Thank you ladies of Lash Lab Sf for making me feel beautiful

I'm so happy with my hybrid wispy cat-eye lash extensions from Sophie at Lisa's Lashes! I showed…read moreher an inspiration picture, and she not only followed it exactly, but customized it perfectly to fit my eye shape and size. She really paid attention to detail. Sophie did an amazing job -- my lashes look beautiful, wispy, and flattering without being overdone. She's truly talented! A little pricey for me, but honestly worth every penny. Highly recommend Sophie if you want lashes that are customized and professionally done!

I have been a loyal client of Lisa Lash for quite some time, and I have spent a significant amount…read moreof money there over the years. I typically pay for the full service and also leave very generous tips--often around 40-45%--because I truly believe in appreciating people who provide excellent service. Unfortunately, despite being a loyal and respectful customer, my overall experience with the business has become increasingly disappointing. The biggest issue is the customer service outside of the actual appointments. Whoever is responsible for responding to client messages and handling appointment scheduling comes across as unprofessional, dismissive, and at times disrespectful. Booking appointments or communicating with the business often feels frustrating rather than welcoming. A business that depends on repeat clients should treat every interaction with professionalism and courtesy, and that has not been my experience. Another concern is the inconsistency in the quality of the lash technicians. While I have had wonderful experiences with a couple of them, several others have been surprisingly rude and lacked the customer service skills I would expect from a luxury beauty business. On two separate occasions, lash technicians pulled on my natural lashes hard enough that it was painful. Instead of apologizing or checking to make sure I was okay, one technician raised her voice and told me not to move--even though I had not moved at all. That interaction left me feeling blamed for something that wasn't my fault and made an already uncomfortable experience much worse. A simple apology and kindness would have gone a long way. I do want to recognize the technicians who consistently provide exceptional service because they deserve the credit. Sophia and Selina are outstanding. They are professional, gentle, highly skilled, and always make me feel comfortable. They take pride in their work, communicate respectfully, and provide the kind of customer experience that keeps clients coming back. If every technician and staff member reflected their level of professionalism, this would easily be a five-star business. This review is not meant to attack anyone personally. It is honest feedback from someone who has invested a lot of time and money into this business and genuinely wanted to continue supporting it. Excellent technical skills are only one part of running a successful beauty business. Respectful communication, professionalism, accountability, and making clients feel valued are just as important. I sincerely hope management takes these concerns seriously because there is tremendous potential here. Improving client communication, providing additional customer service training, and fostering a culture where clients are treated with respect would make a significant difference.

I absolutely love my lash technician! She does my lashes perfectly every single time, and I always…read moreleave feeling so happy with the results. She's incredibly talented, professional, and pays attention to every little detail. Her studio is always clean, welcoming, and comfortable. Scheduling appointments is so easy, and she's always kind, accommodating, and a pleasure to be around. I highly recommend her to anyone looking for beautiful, long-lasting lashes and an amazing overall experience. I wouldn't trust anyone else with my lashes!

Elena's the absolute sweetest! So accommodating of my schedule even for walkins. She even stayed…read morelate for me today, and fit me in just before my upcoming trip to Europe. Service: I've had the lash lift and the lash lift + tint performed with her. Quality: each of her lifts last a full 4-6 weeks! Before I ever went to her I didn't even know that my Asian lashes were that long. Perfect for a special occasion. She sends you home with a mini lash guard and spoolie after your visit. She's so knowledgeable about all things beauty. I hope to try her eyelash extensions next time, as she even gave me a mini consult + photos of previous customers who had my eye shape and done extensions with her. I've never thought I could do lash extensions that could look natural on smaller Asian eyes until I saw her work! Vibe: the space is very homey, with plenty of snacks (savory and sweet!) and juice/soda. Very comfortable! Payment: they accept cash, zelle, or venmo!