Postpartum made all of my hair, lashes, and brows fall out…read more I'm still breastfeeding, so the thinned and disappearing hair definitely took a toll on my self-esteem. I don't usually wear makeup, so I just wanted something natural to help me feel beautiful again. After debating back and forth whether I should do it, this location was suggested on Yelp. I gave them a call last minute and Nitta happily took me in. She explained everything in detail, which helped me feel comfortable and let me pick from a few pictures to ensure I got the look I wanted. The beds are super comfy, the music was , and the location super cute! Can't wait to come back!

This place is AMAZING.... the work is on point, and this place is classy. Personnel is very…read morefriendly and welcoming. Destiny was my technician and I will be seeing her for my next appointment. I fell asleep and woke up with lashes that put a smile on my face!

I originally had a very disappointing experience with my pedicure. The lavender treatment I…read morerequested was not added, even though I mentioned it several times, and I felt like my concerns were not being heard. For someone who has been coming here for over two years, it was frustrating, especially considering the prices. However, I want to recognize the manager for the way she handled the situation. She personally called me, sincerely apologized, and made me feel heard. I truly appreciate that she took the time to listen and address my concerns. That level of customer service speaks volumes. Because the manager genuinely cared and took responsibility for what happened, I will be giving this salon another chance. Thank you for valuing your customers and making the effort to make things right.

I've been a customer of Downey Nails and Lashes for nearly two years, and the nail technicians have…read morebeen phenomenal. Their work is consistently excellent, which is why I've often recommended them to friends and family. Unfortunately, the same cannot be said for the salon's management and front desk staff. Their scheduling and customer service are extremely disorganized, and they seem to have little regard for the customer experience. The salon routinely overbooks technicians and assigns walk-in clients to technicians who already have upcoming appointments. Despite making appointments every time I've visited, I've regularly been forced to wait 15-30 minutes past my scheduled appointment time, even though I make a point of arriving early as a courtesy. My most recent experience was the final straw. I scheduled both a lash lift and an acrylic fill. When I called, the receptionist told me my lash appointment would be at 5:00 PM and my nail appointment at 6:00 PM. However, the text confirmation I received only listed a 6:00 PM appointment. On previous visits, I had been told by the front desk that appointments are not considered booked without a text confirmation, so I reasonably assumed the salon had adjusted my schedule and moved the lash appointment. When I arrived at 6:00 PM, the receptionist informed me that the text confirmation was incorrect, my lash appointment had actually been at 5:00 PM, and I had missed it. No apology was offered, nor did anyone attempt to rebook the service. I then asked if I could still proceed with my 6:00 PM nail appointment, only to be told that my nail technician would not be available for another hour. The receptionist blamed the delay on my technician's timing, which was both inappropriate and inaccurate. I've worked with the same technician for two years, and she has always been professional, efficient, and respectful of her appointment schedule. It was clear that the salon had double-booked over my appointment. Their only solution was for me to return at 7:00 PM, which was not possible given my schedule. This experience was incredibly frustrating because I genuinely love the work of the nail technicians. However, I can no longer tolerate the level of disorganization, poor communication, and lack of accountability from management. As a result, I will not be returning, and I can no longer recommend this salon to others. The business needs to get control of its scheduling and customer volume before more loyal customers have similar experiences.

I come from Azusa to get my eyebrows here because it's worth it just by walking in to this…read morelocation. You feel welcome by all the ladies there they offer you water they ask you how's your day going but besides that I love how they ask you if you're OK with the shape before they start waxing. This location has not disappoint me or my friends I love Posh Brows LA.

Posh Brows is my absolute go-to! I live in Inglewood and always make the drive to Downey because I…read moreknow my brows are going to look amazing every single time. I always book with Kareen--she's incredible--but honestly, everyone there does amazing work. You can tell they really care about precision and making sure your brows fit your face perfectly. I constantly recommend Posh Brows to my friends, and they always end up loving their results too. If you're looking for consistently great brows, this is the place!

Wow, this girl knows what she is doing! I love my new eyebrows. I'd never had them done so I was…read morenervous about how they were going to turn but I am happy!

Mari knew exactly what to do to fix my thinning crooked eyebrows. I will be coming back. Thank you…read moreMari!

Stephanie, you are truly amazing! My eyebrows look so good.!! I love your vibe and aesthetic, I…read morewill be back lol. Thank you for everything! Stephanie's place is easy to find, parking structure across the street unless you find parking in front. Sent a request and she responded almost immediately. She gave me care instructions after my eyebrows were done. For my first time, it was an amazing experience overall. If you like a clean, good vibe environment with decent pricing and an overall good experience, this is the place.

This establishment is next to kohls Inside the Stonewood center mall…read more I decide very last minute that I wanted some waxing done before my trip. Stephanie was very accommodating and squeezed me in on a Friday! The place is clean, beautifully decorated, and the bed was very comfortable. Thank you Stephanie for being so sweet, professional, and most importantly for the exchange of strong and beautiful energy!

finally found a lash tech that ACTUALLY knows how to do lash lifts! Katherine was so so sweet and…read morewe made great conversation :) the process was so quick, my eyes felt great and not irritated when I opened them, I would highly recommend

I love Kate ! Everyone I have referred to her, love her as well!!! You will have a lash lift that…read morelasts two+ months !!! I've been going to Kate since 2018 ! Not only do you get amazing girl time but you also get an amazing lash lift that makes you feel and look awake ! No need for eyelash curlers, throw that away! Come to kate !!!

The girls are so nice! They do my eyebrows the BEST! Came once and never left. Amie does them the…read morebest !!

I made an Appointment for Eye Lash Extension but when i got there , Amy Gave me A Wonderful…read moreCustomer Service and she suggested she can do my own eyelashes curled, she also suggested to add color. I was so Happy With the Results it lasts for 3 Months. She also did EyebrowThreading This would be my own spot from now on I Reccomend you Ladies to come to Mila's Beauty Studio and try it for yourself. They also offer Facials and more ...

It was my first time getting lashes and I booked appointment with Alin she is very nice tells you…read morewhat style would look best on you depending on your request!! She's very sweet and detailed love getting my lashes with her! The place is very clean and everyone so welcoming!!

I GOT CAT FISHED FROM INSTAGRAM!!! Yeah, so I found this place through Instagram.. None of the work…read morelooks the same in person. And I even booked with the owner to ensure that I would get the exact looks that I saw on Instagram.. Price range was on the higher side, but I figured if you want a certain look, you have to pay top dollar so I did. Complete disappointment. I was looking for the anime style look, and when I left, she handed me a tiny bottle of clear mascara and tells me that I have to basically sections my eyelashes together with this clear mascara acting like a glue to make the lashes stick together to create this look... To me this is false advertisement, because if you're paying for a certain look you should walk out of there without having to modify ANYTHING on your own. Whatever look they advertise should be the look that you walk out with ..It should already be created by the artist. I thought that was ghetto, but I came back giving the lady a chance to do a different style (cat eye) a style where I wouldn't need to add " mascara " any eyelash artist is familiar with cat eye so I thought it would be easy even though I so desperately desired the anime look that I saw on the advertisement I was willing to adjust. Again was disappointed on that too, one eye was more full then the other, but I came back a third time because I liked the lady. They talk VERY loudly and they're having full on conversations with each other while you're trying to relax the last time I went they were having some construction going on and she was yelling at the guy the entire time while she's doing my lashes really not great for my ears since she's so close to my head & I couldn't even relax one bit they were so loud and she kept pausing to yell the guy instructions which would strike my nerves every time because her loudness would startle me right when I'm about to relax Which that's like the least of my worries because as long as the work delivers then that's all that matters at the end of the day but it just got worse. My third visit I expressed to her at the end that it's not the look I was going for,(cat Eye you're supposed to put the longest eyelashes at the end, shorter to the corner of Eye and it was like a mixture of sizes with shorter ones being on the end) Never once had i asked for a discount or a refund or even for them to fix anything for free. And instead, the owner tells me that she's not the artist for me after my third time there. I was trying to be optimistic about the place, but that just really irked me how she basically said she wasn't going to help me any further in the future. I just got very offended by that because I never even asked her for a refund or a discount or even to fix it and I was extremely nice about it and I ALWAYS tip. I just told her we'll figure it out next time since I figure that practice makes perfect and eventually she'll get it since sometimes it takes a little while to get to know exactly how the person likes things and she still told me that "maybe you need to find another artist." It hurt me that she kept telling me that she's not the artist for me and that maybe I should find somebody else because also my cat passed away the day before so I was having an extremely sad day and her saying that just made things worse. Especially because I was being extremely nice about Yeah I might have issues with the styles I like, but if I was willing to work with you and have patience with you and I still tip and don't ask for a refund then you shouldn't basically refuse service to me by saying I should go somewhere else. You never know what people are going through or how they're having a bad day and for you to just act like that is very unprofessional and also you should not talk so loud when you're helping clients "relax". And also, I reminded her that I like my lashes long and she kept talking me out of it saying it's too long. So keep in mind that you have to be firm with telling her how you like things because if not, she'll just do things the way she thinks looks good not the way you like it or request it.. and from the reviews I read before on this place, she should be more grateful to the clients that are willing to work with her because from what I read other people are very angry and refuse going back to this place so if I was willing to give it another shot, then you should just leave that up to the client. WARNING TO ALL MY IG GIRLIES YOU WILL BE CAT FISHED.