Actually I forgot the owner name... but she the coolest owner and Ana is the best too she make my…read moreboyfriend happy. Thank you.

just now New I've…read morebeen coming here for about two years and have always had a great experience with Hansen--he consistently does a wonderful job on my nails. Unfortunately, my most recent visit completely changed my perception of this place. I came in for a pedicure and, at one point, used Google Translate on my phone. To my shock, the technician doing my pedicure was making insulting comments about my legs and feet, calling them "ugly" and saying they looked "smashed," as if I had just come back from the field. I initially tried to ignore it, but when I asked for a specific polish, she continued making the same comments. I eventually confronted her and the girl at the front desk, and instead of addressing the situation professionally, they both became upset. It's incredibly disappointing and disrespectful to speak about clients this way--especially right in front of them. Customers come in to feel good and receive a service, not to be insulted or belittled. No customer should be disrespected or feel unsafe during a service. I will not be returning

This is my second time here and they are amazing. All staff are so nice and they do the work…read morecorrectly my favorite place already

The service here is amazing, love it! I get builder gel and it last until my next fill. Everyone is…read moreso kind and they do really good service, they take the time to prep your nails and cuticles. Would 100% recommend!

The service was excellent. Nancy is the best. And Sofie is very knowledgeable and keeps the place…read morerunning.

Amazing experience, got exactly what I asked for. Everyone was super nice and it was a very…read morefriendly vibe. Also the seating was very comfortable and I didn't feel scared to talk.

I'm honestly obsessed with my nails!! They came out sooo cute, exactly what I wanted. The attention…read moreto detail is amazing and you can tell they really care about their work. The service is always the best everyone is so friendly, welcoming, and makes you feel comfortable the entire time. They take their time to make sure everything is perfect, which I really appreciate. On top of that, the salon itself is super clean and well kept, which makes the whole experience even better. You can tell they prioritize hygiene and professionalism. Overall, I always leave happy and will definitely keep coming back. Highly recommend!!

I've been a customer of Downey Nails and Lashes for nearly two years, and the nail technicians have…read morebeen phenomenal. Their work is consistently excellent, which is why I've often recommended them to friends and family. Unfortunately, the same cannot be said for the salon's management and front desk staff. Their scheduling and customer service are extremely disorganized, and they seem to have little regard for the customer experience. The salon routinely overbooks technicians and assigns walk-in clients to technicians who already have upcoming appointments. Despite making appointments every time I've visited, I've regularly been forced to wait 15-30 minutes past my scheduled appointment time, even though I make a point of arriving early as a courtesy. My most recent experience was the final straw. I scheduled both a lash lift and an acrylic fill. When I called, the receptionist told me my lash appointment would be at 5:00 PM and my nail appointment at 6:00 PM. However, the text confirmation I received only listed a 6:00 PM appointment. On previous visits, I had been told by the front desk that appointments are not considered booked without a text confirmation, so I reasonably assumed the salon had adjusted my schedule and moved the lash appointment. When I arrived at 6:00 PM, the receptionist informed me that the text confirmation was incorrect, my lash appointment had actually been at 5:00 PM, and I had missed it. No apology was offered, nor did anyone attempt to rebook the service. I then asked if I could still proceed with my 6:00 PM nail appointment, only to be told that my nail technician would not be available for another hour. The receptionist blamed the delay on my technician's timing, which was both inappropriate and inaccurate. I've worked with the same technician for two years, and she has always been professional, efficient, and respectful of her appointment schedule. It was clear that the salon had double-booked over my appointment. Their only solution was for me to return at 7:00 PM, which was not possible given my schedule. This experience was incredibly frustrating because I genuinely love the work of the nail technicians. However, I can no longer tolerate the level of disorganization, poor communication, and lack of accountability from management. As a result, I will not be returning, and I can no longer recommend this salon to others. The business needs to get control of its scheduling and customer volume before more loyal customers have similar experiences.

Kenny went about and beyond to make me happy. Thank you for your work and great hospitality…read more Definitely recommen

1st time coming here and love how they did my daughter nails, really nice and lovely personalities…read more She was happy, would be returning.

I love this place , friendly customer service, great work and very efficient. The workers listen…read moreto what you i.. im so glad I came here this morning

Have been coming here for the past few months and they never disappoint. My gel X always lasts and…read moreKen is an amazing nail tech. He's been doing my nails and I'm always loving my nails. I have him an inspo photo and he did such an amazing job doing the design. The photos do it no justice.

The only place I go to for my nails and the only man I trust with my nails is Seven he does an…read moreamazing job I always get held and the designs I ask for are always more beautiful than what I show him.. I usually walk in and they take me right away have been coming here since they opened

I would like to thank my nail tech Don for always doing such a great job! I always leave the nail…read moresalon feeling great and pretty. He's communicative and a very nice person. I definitely recommend for your feet and nails. He's good at making any designs on your nails. I'm definitely a happy customer.

Really disappointed how my nails turned out , I came last week and as soon as I came home my nails…read moreare already coming off and they were super fragile and all of them started to come off as well . I called and told them what happened and asked for a refund but they refused to give me one , they said they can redo and give me a new set but respectfully I don't want a new set I just wanted my money back . So if your nails mess up at this place or anything they will not give you a refund .

Went in today, been going here for years, today was the worst experience ever. Waited 2 1/2 hours,…read moreKevin the owner did a terrible job on a full set, left the nails thick and uneven, front underside of nail tip not filed, just left the way he cut them. Pedicure was done ok. After 4 hours they charged $110. Time to look for a new nail shop.

First time here and They so friendly with my 5 years old daughter with her manicure and my pedicure…read more We'll be back soon

Ann does my nails and her attention to all nail details is TOP TIER; from the clean up, shapes, her…read moredesigns and her customer service. I never leave her chair disappointed. She is absolutely amazing !! Tina has been doing my pedicure and her services are amazing. She always ensures my ingrowns are cleaned out properly along with my pedicure. She never fails to provide excellent service. Love it here

This was my first time at this location. Had no appointment and waited about 10 minutes. The girl…read morethat did my nails was nice and did a good job. I am allergic to UV light and gel polish. I was happy they did dip powder with no UV light. :) will definitely be going back.

I got a basic manicure and pedicure w/ regular polish - decent service and great value. They have a…read morepromo right now, 20% off if paying cash (unfortunately I didn't prepare ahead of time). I called ahead to make the appointment for my friend and I, and when we arrived we only had to wait 5-10 minutes. I dislike the salons that overbook and make you wait 30+ mins to start service so this was great! The salon is clean, my slight criticism would be to have better ventilation. When I walked in I was hit by the smell of nail polish fumes, it was a bit overwhelming but I got used to it after a while - beware if you are sensitive to smells. The manicure / pedicure itself was decent, the edges could be a little bit cleaner but overall solid spot, especially for the value.