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    Sola Salons - Downey

    3.9 (11 reviews)
    Closed 8:00 am - 8:00 pm
    Updated over 3 months ago

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    Response time

    5 hours

    Response rate

    100%

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    At 3:06 cancels and keeps my money. Her IG is hairbykrstalmichelle (or something insignificant like that)

    If I could give Krystal zero stars for unprofessionalism and lack of communication I would. I made an appointment her her via her Instagram page. Due to the current unrest the Stonewood mall is boarded up. When I arrived I called her I arrived and she didn't tell me where to enter, and said said cash only. I said I didn't know, I didn't see it in your email confirmation of the booking. She said I posted it on my IG story as if I have all day to check everyone's IGs story. Ok well we resolved that with Zelle. My appt was at 3pm. As I was walking around looking for the place, I get a message at 3:06pm she cancelled. She just let me walk around trying to figure out where to enter. When I called her a bit frustrated she asks me if I'm okay. Well no not really I've been walking around trying to look for your place. And in top of this she keeps my deposit. Great! I have never encountered a hair stylist as rude or unprofessional.

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    1 year ago

    Margie at Hair ink is amazing! She always does an awesome job and shes super fun. The suite is always spotless and calming.

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    1 year ago

    Business owner information

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    Scott D.

    Thank you for taking the time to share your experience at Sola!

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    4 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    7 years ago

    This place is very unprofessional, refuses to fix what they started , not even licensed. All I'll say. Don't come here

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    7 years ago

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    6 years ago

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    6 years ago

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    Downey Nails And Lashes

    Downey Nails And Lashes

    4.0(438 reviews)
    0.4 mi
    $$

    I'm honestly obsessed with my nails!! They came out sooo cute, exactly what I wanted. The attention…read moreto detail is amazing and you can tell they really care about their work. The service is always the best everyone is so friendly, welcoming, and makes you feel comfortable the entire time. They take their time to make sure everything is perfect, which I really appreciate. On top of that, the salon itself is super clean and well kept, which makes the whole experience even better. You can tell they prioritize hygiene and professionalism. Overall, I always leave happy and will definitely keep coming back. Highly recommend!!

    I've been a customer of Downey Nails and Lashes for nearly two years, and the nail technicians have…read morebeen phenomenal. Their work is consistently excellent, which is why I've often recommended them to friends and family. Unfortunately, the same cannot be said for the salon's management and front desk staff. Their scheduling and customer service are extremely disorganized, and they seem to have little regard for the customer experience. The salon routinely overbooks technicians and assigns walk-in clients to technicians who already have upcoming appointments. Despite making appointments every time I've visited, I've regularly been forced to wait 15-30 minutes past my scheduled appointment time, even though I make a point of arriving early as a courtesy. My most recent experience was the final straw. I scheduled both a lash lift and an acrylic fill. When I called, the receptionist told me my lash appointment would be at 5:00 PM and my nail appointment at 6:00 PM. However, the text confirmation I received only listed a 6:00 PM appointment. On previous visits, I had been told by the front desk that appointments are not considered booked without a text confirmation, so I reasonably assumed the salon had adjusted my schedule and moved the lash appointment. When I arrived at 6:00 PM, the receptionist informed me that the text confirmation was incorrect, my lash appointment had actually been at 5:00 PM, and I had missed it. No apology was offered, nor did anyone attempt to rebook the service. I then asked if I could still proceed with my 6:00 PM nail appointment, only to be told that my nail technician would not be available for another hour. The receptionist blamed the delay on my technician's timing, which was both inappropriate and inaccurate. I've worked with the same technician for two years, and she has always been professional, efficient, and respectful of her appointment schedule. It was clear that the salon had double-booked over my appointment. Their only solution was for me to return at 7:00 PM, which was not possible given my schedule. This experience was incredibly frustrating because I genuinely love the work of the nail technicians. However, I can no longer tolerate the level of disorganization, poor communication, and lack of accountability from management. As a result, I will not be returning, and I can no longer recommend this salon to others. The business needs to get control of its scheduling and customer volume before more loyal customers have similar experiences.

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    Sola Salons - Downey - hair - Updated June 2026

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