Lived here for about 2 years. The apartment itself was fine, but overall the experience felt off at…read moretimes. When we first moved in, I went to the pool with my kids and was questioned about whether I even lived there "because she had never seen me before," which was strange. Another time, I was walking my kids to the park and was followed from the office area, and that same person ended up sitting at the same table as us without saying anything. It just made things uncomfortable. Communication with the office was also difficult at times. While responses may be described as "direct," they often came across as defensive rather than helpful when concerns were brought up. Parking was also an issue. We were never clearly notified about how limited guest parking actually was, and visitors often had to park down the street. There were also times we saw people camping right outside in the corners of the property. They would get removed, but then come back weeks later. There were also multiple car break-ins while living here, and neighbors would often warn about seeing sketchy people at night. The move-out process required multiple follow-ups. The itemized statement was not initially provided by mail as stated, and was only uploaded to the portal after repeated requests. There were also duplicate charges and a prior payment that had to be corrected. After posting a review elsewhere, management responded stating that everything was clearly communicated and supported. That wasn't my experience. The itemized statement was not initially provided and only became available after multiple follow-ups, and duplicate charges had to be corrected. Since photos were brought up in their response, I'll just note that I hadn't mentioned photos originally. For context, I also have dated move-in documentation showing the condition the unit was originally provided in, which is important when comparing any move-out charges. I also noticed reviews from individuals associated with management, which makes it harder to fully rely on the overall rating of the property.

2/5 Stars Date:…read more09/2025 Overall, my experience at Villa Annette was just okay. I made great friends here, but the biggest issue was with Karin; her lack of professionalism and parking. Inspections: Expect frequent inspections--every 2-3 months. From the day we moved in, there always seemed to be a problem. Despite the property being non-smoking, during our first inspection Karin left a note accusing us of a "heavy odor of smoking." My spouse and I don't smoke or drink, so this was frustrating and inaccurate. After emailing the office informing we can provide specimens to test, Danaisia kindly had the note removed from our record. Parking: Parking is a constant headache. Guest parking is very limited, and cars are towed easily. The rule is that cars can't be in guest spots for more than 4-5 days, but Karin tells people that simply moving a car a few inches "resets" the rule--completely inconsistent enforcement. Example of this is the Texas plates in the complex being allowed in a guest spot for 3+ months (never has been towed and not the mention, when this was expressed to her, this is what she advised). Dogs & Rules: Karin does not follow the same rules she enforces. Her little brown dog is never leashed, even though the policy requires it. She tells others to walk around her, and if you don't, the dog reacts aggressively, due to this she yells at tenants. She also ignores the rule about picking up after her dogs, despite management's $25-per-incident fine.we were walking our dog one morning and she left her dogs poop on the sidewalk. Went back a few hours to see if it was picked up, it was still there. Many other residents can confirm this. Move-Out Experience: The worst incident happened during move-out. Our official move-out date was 9/6, and we had already paid prorated rent through that date. A week early, someone dropped off keys with the same unit number (the apartments are different by letter ex. A-102, D-102, J-102, etc.). Instead of verifying the paperwork, Karin entered our apartment without notice--while my spouse was still inside. She later gave conflicting stories: first claiming she used the dropped-off keys, then saying she always uses her master key. Claiming she rang and knocked on the door by my spouse was asleep. Not true, my spouse was laying down on his phone. She also brought her dogs with her during working hours while entering, which is highly unprofessional. Whether she stepped in "a foot" or more, she had no right to enter without notice, especially since our rent was paid through the move-out date. Final Thoughts: The community itself is fine if you don't mind constant inspections, limited parking so if you don't like guest- this may be good for you, and a manager who makes assumptions instead of confirming details. Danaisia is professional, responsive, and great to work with. Matt is also helpful, but keep in mind he's related to Karin

I've been living here for a while, and I wish I could say the experience has been good but it…read morereally hasn't. There's been a roach problem since I moved in that has never fully gone away even after trying to handle it myself. It's stressful and not what you expect when a place advertises itself as "luxury." Parking is another constant issue. There's never enough space and the gates are broken more often than not which makes the complex feel unsafe. The building entrances also stay dirty and it's clear that upkeep and cleanliness aren't a priority here. As a mom currently dealing with all of this, it's been nothing but a headache. I wanted to share my experience so others especially families with kids, know what they're walking into before signing a lease.

Lived here for over 5 years. Management and maintenance are the worst I've experienced. No response…read moreon maintenance request until you make a big deal about it. Homeless people rummage through the dumpsters all day and night. Pool parties all summer long. Management doesn't enforce rules but will send emails about them. 100% lack of accountability. I hate that I live here

This review is for the Stone Canyon Management Team - Maribel and Bri. I've only been here two…read moreweeks and haven't completely settled in yet, but I wanted to share how wonderful they've been. From the very beginning, they were informative, kind, and provided exceptional customer service while my partner and I were choosing our first apartment together. It truly means so much to start this new chapter of adulthood in a place that already feels so promising. I'm really hoping my experience here continues to be a positive one. I like to stay at places long-term, and I'd love for this to feel like home until the day we're ready to buy our own house Stone Canyon, please be good to me!!

Easy move in. Bri was the best! Help our little family get into a nice home where our son will have…read morehis first steps

I'm truly impressed with how beautiful this apartment complex is here in Moreno Valley. I am so…read morehappy to call this place home. The amenities are spotless, well-maintained, and absolutely gorgeous. The staff is always respectful and kind, and maintenance is exceptional. Henry, the maintenance technician, was especially helpful. I had a question about my washer, and he answered with so much knowledge and professionalism. Overall, I'm beyond grateful and happy to call Broadstone Rancho Belago my home.

So glad I chose Broadstone Rancho Belago. The complex is gorgeous and the amenities are high-end,…read morebut it's the management that actually makes it feel like home. Big thanks to Kasandra for always being so helpful and making everything easy. If you're looking for a spot that actually cares about its residents, this is it.

These apartments are so nice, clean and quiet. There are some pretty sketchy apartments on this…read morestreet and these are definitely the nicest and so affordable. Manager is on site and looks out for all the tenants. Everyone is nice and gets along and respects each other. I love it here. Wouldn't leave unless I buy a house.

As a single parent you strughle to Fine an affordable yet comfortable and safe place to call home…read more Summit was definitely home for us. Going on 3 years of living there and I have nothing but great things to say about this community. I fully recommend this to be your future home.

Impressive and Excellent Work…read more We had a serious plumbing incident that occurred last month and the following three individuals are who I dealt with and were instrumental in resolving the crisis quickly. Problem: I went into the kitchen to find water pooling on the floor. It was cold water coming from under the sink area. It appeared that the cold water hose attachment was giving way and spewing out water. I grabbed a wrench and tried to tighten it but to no avail. The water pressure was too great. What a nightmare! Assistance: I then called the office and spoke to William. After I relayed the info to him, he immediately expedited the problem to two wonderful maintenance people, namely Luis and Gilbert. He also took some time to calm me down because I was frantic. William is very professional, diligent, and quite skilled in his job duties. There was no delay in getting maintenance to our apartment. Solution: Luis came in first and upon seeing the disaster, immediately went downstairs and turn the water off. He contacted Gilbert who came in record time with a water suction vacuum. He worked very fast and hard and all the water was gone in about 6-7 minutes. This is the best team work I have seen in a long time. Also when Gilbert came to replace the shelf under the sink, he discovered that our garbage disposal unit was inoperable and a very small water leak was detected. The unit could not be repaired, so he replaced it and we've had no more leaks. Luis and Gilbert are very hardworking, knowledgeable, and are highly skilled in their field of maintenance. I am truly grateful for all the work they did in resolving the situation. I'm also grateful for William's quick response to the problem and also his genuine concern. Thank you, Overlook, for having such great people as these helpful and dedicated ones. Sheila

The fire fighters did a great job! We felt safe all night. Today I feel it will be close to 100…read morecontained if the winds calm down!

I have delayed writing this review for some time due to concerns about potential retaliation from…read moremanagement. I lived at this property for approximately three years. Initially, the leasing experience was positive, and the staff were attentive. However, after signing the lease, my experience changed significantly. Communication became inconsistent, and interactions with office staff were often unprofessional. During my tenancy, there were recurring maintenance issues, including frequent fire alarm activations and periodic water outages. Despite these disruptions, rent and additional fees remained unchanged, which was frustrating given the circumstances. Security has also been a major concern. Over the course of my stay, my motorcycle was stolen, my car was broken into, and multiple packages went missing. Unfortunately, I did not feel that these incidents were adequately addressed by either the leasing office or corporate management, and follow-up communication was lacking. Noise levels were another ongoing issue. Between nearby traffic, trains, and disturbances from other residents at various hours, it was often difficult to enjoy a quiet living environment. When concerns were raised, responses from management suggested that these issues were considered "normal," which did not align with my expectations as a tenant. I also question the authenticity of some of the positive reviews, as residents are encouraged to leave feedback upon move-in and to mention specific staff members. This may not fully reflect long-term living experiences. After escalating concerns to corporate management, I received notices on my door, which felt retaliatory rather than constructive. Additionally, the presence of unauthorized individuals on or near the property raised further concerns about safety and oversight. Overall, my experience did not meet expectations, particularly in terms of management responsiveness, maintenance, and security. I would encourage prospective tenants to thoroughly research and consider these factors before making a decision.

I've lived at the Mission lofts for going on 5 years! This place is awesome! The staff is nice & go…read moreabove and beyond to help us residents. From Lena to Haylee, Bani & the greatest maintenance guy ever Jose. I have had nothing but great experiences with them! Thanks to all of you. You've made this the best housing choice ever!

I was looking to find a new place to start a new chapter in my life. As I was about to give up and…read morestay at the apartment complex I'm currently renting (not a fun place tbh) I found the countrywood apartments and as soon as I walked in I knew I was meant to start my new chapter here! The vibe was just right and as I entered the leasing office I met Jennifer and Vinci which not only were they super amazingly friendly but extremely helpful. They showed me my new apartment and took the time to guide me step by step on the application process and although we faced some difficulties with the portal and application process they guided me through the entire process till the very end and I'm very thankful and excited to start my new journey here at the countrywood apartments :) Jenn and Vinci you guys rock! Never change your amazing personality and thank you for all your help

Resident since 2018 and Trust me you want to live here as well. Beautiful well kept resort styled…read moreproperty that makes you feel like everyday is a vacation. Management so caring they checked on me and fed my family after my surgery. Professional maintenance team, the Largest floor plans around 5 stars!!

I want to take the time in show appreciation to Brandy who was helping me. Her service was just…read moreamazing! Her customer service and response just outstanding. I will definitely be referring people here. Thank you Brandy

Brandy Reeves is an AMAZING MANAGER! She does an outstanding job at making sure her tenants are…read moresatisfied as well as making sure her community is happy. These apartments are very quiet and it feels like a very family based complex! The apartments are very modern and very spacious! I would recommend these for sure!

Went for a tour of the community, it was such a great experience. The tour guide was very…read moreinformative and kind. We brought the kids and they had a lot to say. She was pleasant and patient and made the whole experience way more enjoyable than other tours we have been on. 10/10

Hopefully these stars aren't cumulative; like all the water damage has been. Smart to have the City…read moreAND Water District coming out to turn off the water supply to the community for half a day! Maybe it will stop it from leaking through the roof they claim to be fixing. Both agencies are coming out to turn it off?!? Maybe one agency could fix the "fenced-block-wall" while the other shuts off the water...? The odds of that happening are greater than the Property Director actually responding to any maintenance requests. Court records are privileged to public and easily accessible. Knowledge is power. A little due diligence on this Property Management's sister properties shows their consistency when it comes to negligence. Just be aware of the "false positive" reviews posted on Google - unless it's Opposite Day then they are 100% accurate!