Lived here for about 2 years. The apartment itself was fine, but overall the experience felt off at…read moretimes. When we first moved in, I went to the pool with my kids and was questioned about whether I even lived there "because she had never seen me before," which was strange. Another time, I was walking my kids to the park and was followed from the office area, and that same person ended up sitting at the same table as us without saying anything. It just made things uncomfortable. Communication with the office was also difficult at times. While responses may be described as "direct," they often came across as defensive rather than helpful when concerns were brought up. Parking was also an issue. We were never clearly notified about how limited guest parking actually was, and visitors often had to park down the street. There were also times we saw people camping right outside in the corners of the property. They would get removed, but then come back weeks later. There were also multiple car break-ins while living here, and neighbors would often warn about seeing sketchy people at night. The move-out process required multiple follow-ups. The itemized statement was not initially provided by mail as stated, and was only uploaded to the portal after repeated requests. There were also duplicate charges and a prior payment that had to be corrected. After posting a review elsewhere, management responded stating that everything was clearly communicated and supported. That wasn't my experience. The itemized statement was not initially provided and only became available after multiple follow-ups, and duplicate charges had to be corrected. Since photos were brought up in their response, I'll just note that I hadn't mentioned photos originally. For context, I also have dated move-in documentation showing the condition the unit was originally provided in, which is important when comparing any move-out charges. I also noticed reviews from individuals associated with management, which makes it harder to fully rely on the overall rating of the property.

I stopped by Villa Annette Apartments today after being referred by another community that didn't…read morehave availability. As soon as I arrived, the staff member barely acknowledged me and made no attempt to understand what I was looking for. Instead, I was brushed off and told to return later, with zero effort to assist or even ask a single question. That level of dismissiveness tells me everything I need to know. I'm grateful I was shown their customer service upfront, because I won't be considering this place any further.

I've been living here for a while, and I wish I could say the experience has been good but it…read morereally hasn't. There's been a roach problem since I moved in that has never fully gone away even after trying to handle it myself. It's stressful and not what you expect when a place advertises itself as "luxury." Parking is another constant issue. There's never enough space and the gates are broken more often than not which makes the complex feel unsafe. The building entrances also stay dirty and it's clear that upkeep and cleanliness aren't a priority here. As a mom currently dealing with all of this, it's been nothing but a headache. I wanted to share my experience so others especially families with kids, know what they're walking into before signing a lease.

Lived here for over 5 years. Management and maintenance are the worst I've experienced. No response…read moreon maintenance request until you make a big deal about it. Homeless people rummage through the dumpsters all day and night. Pool parties all summer long. Management doesn't enforce rules but will send emails about them. 100% lack of accountability. I hate that I live here

This review is for the Stone Canyon Management Team - Maribel and Bri. I've only been here two…read moreweeks and haven't completely settled in yet, but I wanted to share how wonderful they've been. From the very beginning, they were informative, kind, and provided exceptional customer service while my partner and I were choosing our first apartment together. It truly means so much to start this new chapter of adulthood in a place that already feels so promising. I'm really hoping my experience here continues to be a positive one. I like to stay at places long-term, and I'd love for this to feel like home until the day we're ready to buy our own house Stone Canyon, please be good to me!!

Easy move in. Bri was the best! Help our little family get into a nice home where our son will have…read morehis first steps

France's Torres, has been incredible! She has definitely makes me feel confident in renting from…read morethis property. She provided a lot of good information and answered all my questions.

0 Stars! This place…read morehas a serious quality issue! I've been here for under a year and have experienced multiple garage door and building issues where I've been locked out multiple times missed work or serious appointments. Consistently loose/falling cabinets, power outages and ant infestations due to the dirty hallways. The worst part is anytime you need help NO ONE is here. 3 hours lunches, maintenance Mia and won't answer the phone even the "emergency line" security is only here at night which I guess is good because all the gates are always unlocked, propped open, or broken. Not worth it!

Don't waste your time and $ applying here if you cannot download PDF paystubs. They will not accept…read moreprintable PDF paystubs. They use an AI income verification service which is in violation of the California Fair Housing Act. I work for the County of Riverside and even though I provided my official position offer letter on Riverside County letterhead, the phone number for employment verification, and one month of previous paychecks, they were unwilling to verify me. Their lack of effort to take the time to verify my County employment absolutely baffles me to no end The Reserve Apartments at Rancho Belago verified me and I signed a lease within 24 hours of applying. Head over to those apartments and see Natalie and Daniesha, they are super nice and helpful. Unlike the office staff at Lasselle Place

Poor Resident Services. Huge issue for people renting here. Needs improvement because for some…read morereason it takes VERY long for nothing just to fix or replace. Prices are outrageously too high and expect us to give rent on time and pay all these fees just to not give any good service in return to the tenants. Pretty unfair. Theft is also an issue here, all this rent money and fees are collected individually from everyone and yet it isn't invested into security cameras or apartment improvement, If you're looking to rent here then I do not recommend unless they improve the said problems.

The maintenance team at The Overlook consistently does an outstanding job. Whether they're…read moreaddressing issues on the property or handling maintenance requests, they respond quickly and always do their best to help. What stands out most is their responsiveness. Urgent issues are handled promptly, while non-urgent requests are addressed within a reasonable timeframe. Their attention to detail is just as impressive. Recently, I noticed that one of the stairwells and hallways could use a good cleaning, and by the very next day the team was there power washing the area. They did a fantastic job, and the difference was immediately noticeable. It's clear that the maintenance team and property management take pride in caring for the property and making it a welcoming, well-maintained place. Their hard work, professionalism, and dedication deserve recognition and are truly appreciated.

29.Jul 2026 A…read moreHeartfelt and Well-Deserved "Thank You" to Jennifer and Freddie I'd like to thank Jennifer, office associate, and Freddie, maintenance technician, for their assistance in solving a very stubborn and problematic clogged tub drain that I have been having on and off for several months. Problem: The clog had been happening often but temporarily solved by using commercial drain openers, hot water, and plungers. But with this last incident, the clog did not budge and the methods I previously used had no effect. It was clogged for 3 days and finally I could not stand it any longer and called the office for additional assistance. The reason why I did not call after the first day the clog happened is because I knew maintenance was already bombarded with other pressing matters and I thought that since I had solved the clogs before, surely I could do it again. Called for Assistance: Seeing that after the third day the clog was not resolved by my methods, I called the office and spoke to a very nice young lady named Jennifer, who was more than happy to assist me. She is always so pleasant and she knows her job and office duties very well and is genuinely concerned over all residence matters so she put in a maintenance request for me that day. It is my opinion and from my observation also that she should be an assistant manager because she is very capable of handling the job. Under the great leadership and guidance of Susie, the office manager, I know that Jennifer would flourish. Susie is very professional, confident, definitely knows her job duties, and she is very pleasant to talk to. The two of them would make a great team. Solution: When maintenance got the call regarding the clogged tub drain, Freddie, the maintenance technician, came with all his gear ready to unclog the drain. After a short assessment of the problem, he determined that this clog was very deep in the pipe which no drain opener solution could ever reach. He did not have to leave my apartment to get other tools because "Ready" Freddie was ready and had brought all the tools that a plumber would use. He cleared the clog in less than three minutes and all that standing water, which was in the tub, flowed freely out. He also gave me some helpful tips in maintaining the drain to keep it clear and free of any future clogs. He is so efficient and competent in his duties, and he's also very polite. It has been over two months now and everything is still fine. We have a great team of office and maintenance staff here, and I am happy with each one them. Thanks very much to Susie, Jennifer, "Ready" Freddie, Gilbert, and Luis. And I pray that Tyler, Ellie, and William, (three very professional, friendly and knowledgeable former office staffers) are doing well in their new job positions. Sheila T.

As a resident at Mission Loft, Tyler P. with the Maintenance Department has been pleasant, helpful,…read morefriendly, and goes above and beyond the call of duty to help any time he can. For example, on my move-in day he helped carry a heavy load of belongings up to the fourth floor with no hesitation and never mentioning my disability. This is the type of employee that should be promoted and kept within a company. Thank you Tyler!

I have delayed writing this review for some time due to concerns about potential retaliation from…read moremanagement. I lived at this property for approximately three years. Initially, the leasing experience was positive, and the staff were attentive. However, after signing the lease, my experience changed significantly. Communication became inconsistent, and interactions with office staff were often unprofessional. During my tenancy, there were recurring maintenance issues, including frequent fire alarm activations and periodic water outages. Despite these disruptions, rent and additional fees remained unchanged, which was frustrating given the circumstances. Security has also been a major concern. Over the course of my stay, my motorcycle was stolen, my car was broken into, and multiple packages went missing. Unfortunately, I did not feel that these incidents were adequately addressed by either the leasing office or corporate management, and follow-up communication was lacking. Noise levels were another ongoing issue. Between nearby traffic, trains, and disturbances from other residents at various hours, it was often difficult to enjoy a quiet living environment. When concerns were raised, responses from management suggested that these issues were considered "normal," which did not align with my expectations as a tenant. I also question the authenticity of some of the positive reviews, as residents are encouraged to leave feedback upon move-in and to mention specific staff members. This may not fully reflect long-term living experiences. After escalating concerns to corporate management, I received notices on my door, which felt retaliatory rather than constructive. Additionally, the presence of unauthorized individuals on or near the property raised further concerns about safety and oversight. Overall, my experience did not meet expectations, particularly in terms of management responsiveness, maintenance, and security. I would encourage prospective tenants to thoroughly research and consider these factors before making a decision.

Professional and quick to address our concern- fixed within hours of request. Placing the request…read morethrough my resident portal was easy.

Resident since 2018 and Trust me you want to live here as well. Beautiful well kept resort styled…read moreproperty that makes you feel like everyday is a vacation. Management so caring they checked on me and fed my family after my surgery. Professional maintenance team, the Largest floor plans around 5 stars!!

I want to take the time in show appreciation to Brandy who was helping me. Her service was just…read moreamazing! Her customer service and response just outstanding. I will definitely be referring people here. Thank you Brandy

I was looking for a safe place for my daughter and grandson to live and I came across magnolia…read moreVilla. I wanted her to be close to surrounding small businesses. This is a great location down the street from the Tyler mall, walking distance to all different types of eateries and shopping Management is accommodating and makes you feel like family. very safe and nice place to live.

Went for a tour of the community, it was such a great experience. The tour guide was very…read moreinformative and kind. We brought the kids and they had a lot to say. She was pleasant and patient and made the whole experience way more enjoyable than other tours we have been on. 10/10

Hopefully these stars aren't cumulative; like all the water damage has been. Smart to have the City…read moreAND Water District coming out to turn off the water supply to the community for half a day! Maybe it will stop it from leaking through the roof they claim to be fixing. Both agencies are coming out to turn it off?!? Maybe one agency could fix the "fenced-block-wall" while the other shuts off the water...? The odds of that happening are greater than the Property Director actually responding to any maintenance requests. Court records are privileged to public and easily accessible. Knowledge is power. A little due diligence on this Property Management's sister properties shows their consistency when it comes to negligence. Just be aware of the "false positive" reviews posted on Google - unless it's Opposite Day then they are 100% accurate!