I went there on a whim the Friday before Labor Day. It should have been a warning that the weekend before Labor Day I was able to get a same day appointment at an Aveda Concept salon, but I decided to overlook the obvious. This salon is always empty.
My overall opinion on this salon is the salon is nice; very spacious and clean but I find most of the stylists work to be sub par for an Aveda concept salon and the prices that they charge.
For a more detailed review and my personal experience with this stylist keep reading.......It's a good read trust me
I have called this salon many times beforehand and have found the telephone etiquette to be lacking. They are not very inviting over the phone and for some reason the salon seems disorganized and disconnected, as if the stylists are all renting booths instead of working for the same person. Also for the love of God, why don't they have hours of operation posted on the door?!
Over the phone, I spoke with a nice gentlemen (finally someone with some basic phone manners) I made an appointment with a young lady for a hairstyle. I got the feeling that she kept trying to haggle me into another hairstyle (weaving) to bump up the price of the service. I wanted a ponytail and showed her pictures in the magazines. Coincidentally, every ponytail I showed her was not really a ponytail, but 'tracks' sewn in I finally relented since she convinced me that it would preserve the 'health of my hair'. She quoted me a price of $140 for a couple of tracks on top of my hair and to flatiron the back. This did NOT include a perm, deep conditioner or even a wash! You do the math.
As she was sewing the tracks into my hair, she continuously kept placing the hair she was sewing in over my entire face (blinding my vision) along with the thread that she was using to sew in the tracks.I asked her to move it and she said she 'could not' until she was finished. I sat through this until she finished sewing in the hair, but by that time she started to flatiron, I thought that the heat on my hair from the flatiron was too much to bear so I told her about. Now, anyone will find that annoying especially on a hot summer day with no air conditioning or a fan and a hot ass cape. I kept moving the hair aside and told her it was uncomfortable for me but she ignored me and said she 'had' to leave it there
After a million hours and 5 heat strokes later I was able to see the hair that she sewed on the top and I noticed the positioning of the tracks were way off. Again, I said nothing and allowed her some latitude to correct her obvious mistake. Here is where it gets good people. Instead of her accepting responsibility for sewing in the tracks incorrectly, she states that it is the type of hair that was used that caused the problem?! She said that I should have been more specific about the type of hair.
I reminded her that I told her what kind of hair it was and that it is her responsibility as a stylist to cover all of her bases especially since the style was her idea anyway. She dubbed my comment as 'rude'. Translation: She had no defense so she felt the need to continue to use everything else as a scapegoat and displace blame.
She seemed very nervous and concerned with what her fellow coworkers thought. I guess her co-workers are paying her bills. Oh wait, I am the one paying right? She was so concerned with her coworkers opinion that she concocted a lie that if she removed the tracks on top and replaced the hair that the owner would charge me twice for the service. She was doing everything that she could to save face for herself instead of satisfying my needs as a client. Very pathetic. BTW she had no other customers after me (go figure. surprise surprise)
Finally after going back and forth she removed the tracks on top and used other hair. That process took about 10 minutes less time than it took for her to argue with me. After she chopped my hair in the back raggedly ( I did not ask her for a trim.)
I have visited almost every salon (high end) low end in Brooklyn and have never experienced such lack of professionalism. I can not go so far to say that this salon has inexperienced stylist because it seems as if she is an experienced stylist, but I gather that she is the type of person who will never learn from her experiences since she fails to take any responsibility for anything.
This is a good salon for stylist who are not ready socially, or otherwise for a more high end salon, but the salon charges high end salon prices. Why bother? I think the head stylist needs to become more involved in the salon by noting her presence and screening the stylists she hires. The salon needs a more collective and warm vibe to make the clients feel comfortable. Telling one of your workers to write a good review is not the answer. She needs to nurture her stylists and become more involved.
This salon did leave a Lasting Impression. A Bad one read more
