Great service, great selection and a chicago institution!!…read moreThe owners and staff are super helpful. And it's just a great place to walk through and spend a little time as well as buy some great costumes.And wigs.

Best costume store in town! The owners are amazing and always so helpful! Bella was so helpfully…read moreshe helped me find the perfect costume for my son's play!

These pop up in empty stores everywhere and carry everything from costumes and accessories to…read moredecorations. I got a 2 headed skeleton AND this is run by the Shriners who support one of the best burn unit hospitals in the USA

A FANTASTIC store. Great employees who enjoy Halloween !!!! They really want you to look good and…read morelaugh. Please say hi to William, he was so helpful in ensuring my son's costume fully worked (inflatable) and actually looked the way it did on the package....my wife is going to love it.....and he will look great at his School Halloween party. Thank You, thank you Will!

Friendly staff and a huge selection - it's kindof like a giant Spirit Halloween, plus some nicer…read morestuff. The only reason for 4 stars instead of 5 is because they have some culturally insensitive costumes, most notably the white people in Native American costumes. Definitely shouldn't be a thing sold anywhere in 2026.

It's a very large store with a lot of inventory. I looked around, but they didn't have anything…read morethat caught my eye. The item that I had stopped here for was one they did have, but the website makes it look better than it is and in person it was pretty terrible and cheap looking and 25 bucks for it so I wasn't going to pay that. Admittedly, though, they do have tons of costumes, makeup, and so on for you to create a fantastic alter ego. Employee was semi helpful, but she seem to be the only one so wasn't able to help much. (It was the day before Halloween.) Their website says they have parking in the back at the Montrose store. I'm not sure where in the back because I went to the back and there was a parking spot beside the one that I was in and then a UPS truck backed into the only exit, which is truly only large enough for a single vehicle (he was inches from the curb on both sides). So I had to wait while the UPS truck picked up a bunch of packages because the entire way was blocked. Luckily, that only took about two minutes, but I still wouldn't park there because who knows how long it might take the next time. There's parking in the front on the street.

My Party Princess is a dream to work with! They do a wonderful job at making the day magical for…read morethe littles (and i'm sure the preteens too) my 4 year olds princess party was so much fun, the staff was so helpful and sweet, we invited Rupunzel to the party and i highly recommend adding a princess to your party, it was so cute. The pizza package worked out wonderful for my crew, all in all an amazingl stress free party, Thanks Melissa!

I just had my daughter's 6th birthday party and was extremely satisfied with all that My Party…read morePrincess did! We had the royal treatment and my birthday girl felt so special getting her hair done! They took care of the entertainment, the snacks, decorations, cake...literally everything! All that I had to do was take pictures (and pay) All of the girls who came to the party had so much fun! I highly recommend!

Uneducated and lazy employees standing behind the counter giving poor and useless information to…read morecustomers who ask a SPECIFIC questions because they are too busy on their phones to give a correct answer. I asked if the section they were standing at had a selection of Mylar valentine balloons to be filled. One male customer lazily pointed to a section of the store. I walked over and looked at all the balloons labeled decorative and air filled. I picked the air filled and was rudely told with rolling eyes by a male employee that it could not be filled with helium. When I asked again where the helium mylars were, again a lazy finger saying they were at the same section with the words helium. I told the second male employee NONE of the packages say helium. I go back to the valentine section and ask if "decorative means it could be helium filled and finally got confirmation. The entire time the female manager is standing there flipping through paperwork pretending nothing is happening ignoring the exchange. When I asked her if she was the manager, she lazily and ignorantly says yes, stated her 2 male employees nothing wrong and the are labeled helium. Unbelievable. Poor customer experience!!!!

Their customer service. Don't even think about getting curbside service. They never come out with…read moreyour purchase.. waited over 15 minutes and decided I would go in and get it. I have an injured knee complex tear my meniscus which I didn't want to get out of the car and walk.. I did anyways will not be shopping here again

Amazing customer service - the owner is so knowledgeable and nice!! Great quality and value - I…read morelove this store!!!

What an amazing shop and experience I had here! Love the fact that there is a local shop with such…read morea wonderful owner. I went in for the first time to get my son some last minute dance wear and shoes he needed. Jennifer was so sweet and accommodating. She had everything I needed and helped me pick from some options of things. I won't go anywhere else and honestly you shouldn't either!

If you need costumes for a show, they do a decent job. Sometimes they really hit the mark, mostly…read moreon shows that they designed the costume plot, but they do a decent job and the price is decent. They're not over price for what you get, and they're certainly not under priced. I'm still trying to figure them out since they got new owners.

Purchased some hair whitener from their online store and there was a discrepancy in the…read moretransaction. The owner emailed me right away to make me aware of the issue. Their customer service is top-notch in my book, highly recommend.

Nice Spirit of Halloween location with some different stuff. I came looking for Potter merch and…read morethere is a very nice selection. Also some of my other favorites-- Beetlejuice, Haunted Mansion, Nightmare before Christmas--buy 2 get 50 percent? Right now there is a good selection and the store is stocked and clean.

Giving this location a one star. Very disappointed. Came in today to return some costumes with my…read moremom. We got turned over from an associate to a manager. I believe her name was Natalie. She seemed like helping us was exhausting. I'm not sure why. We had everything that was needed. Considering she's a manager at a Halloween store; I thought she would have a much better attitude than huffing and puffing about helping customers. The sales associate that she yelled at to help us, instead of finishing our transaction, was very sweet. I wish I remembered her name. Will not be returning to this location.

This was always the place to go for fabrics. It was always well managed, well stocked and well lit…read more It's an absolute shame that the corporation filed for bankruptcy and now this store is closed permanently. But for the last ten years that my family shopped here, I give it Five Stars!

They didn't tell Me about the restocking fee until after my…read morepurchase. And then I couldn't return it or they couldn't void the transaction before I even left the store. There was nothing the manager there could do. Horrible service and horrible policy