Fantastic local salon with talented stylists without the big price tag of a larger hair salon …read more Excellent communication and availability on Mondays which is great given most places are closed. Highly recommend!

Owner is not very nice or talented. I pointed out a mistake in my haircut and she got very angry…read more Save your money and time and go somewhere else.

I have previously been to this salon and had a bad experience. HOWEVER, it is now under NEW…read moreMANAGEMENT. I received a gift certificate for Christmas, so my mom and I made an appt for a cut/style for me and a glaze treatment for my mom. I was nervous because I couldn't find any reviews for my stylist, so I figured I would write one. Jessica Lach is AWESOME!! She has been a stylist for 20 years, and she is up to date on techniques, cuts, color, treatments, etc... She gave me the exact hair cut I wanted, and my mom's (chemically straightened) hair looked gorgeous!! Jessica took her time giving us meticulous service. My mom and I are the toughest critics out there, so for us to both walk out happy is nothing short of a miracle. I'm a people watcher by nature, so I was taking in the other happenings in the salon as well. I noticed the other stylist ( also named Jessica) gave two amazing cuts/ color while I was there; she does beautiful work on loyal clients. The whole staff is independent but they all seemed to work well together concerning walk in appts and supportive of one another in general. I've been to some real catty places, so the no-tension deal felt pretty nice.There's also two massage therapists upstairs, and I saw two clients leave happy. The waiting area is cozy, very clean, and has really comfy chairs. The only reason I didn't give a 5th star is walk-ins are "welcome", but I saw people get turned away or have a long wait. It's not even a guarantee the salon will be open at all, as all stylists are independent and make their own hours. I strongly suggest calling ahead and making an appt so you're not disappointed. There is also no social media site for the current status of the salon, so I couldn't find any reviews or portfolios online, which made me uneasy going in. Girls like to do their homework when it comes to our hair!!!! Other than that, I had a fantastic experience with my mom, and I will definitely go back to Jessica Lach. Her number is 860-576-4192.

I was not familiar with this salon or the hairdresser, Jessica Lach, before receiving a gift…read morecertificate. I have pretty high standards for salons and so I was a bit nervous to try this place out. I was very pleasantly surprised. Professionalism of the stylist is rated as excellent. Jessica is experienced and uses unto date methods and products. She listens carefully to what you ask for and delivers it. Good hair wash, cut and style. My husband noticed my hair style and gave a nice complement when I came home... need I say more. Pricing for the quality is very good. Other stylists in this independent salon seem to get along well making for a pleasant atmosphere. They work to make it clean and neat. I held back a perfect score because scheduling took a bit of back and forth on voicemail, although, they do take walk-ins. You schedule directly with the stylist and Jessica's phone 860-576-4192. Good experience and value.

I was scheduled to get my hair and make up done at this salon and I was "bumped" and appointment…read morecanceled because they got a bigger wedding party for that day. I will not ever recommend them

I received notification via text today that the blow-out appointment I booked a few months ago for…read morea wedding four days from now has been cancelled. I called and left a message to try and get additional information, but there was no answer and no one returned my call. While I am very sympathetic to current circumstances related to COVID, the impersonal way this was addressed and the lack of actual communication is disappointing and not good customer service. I've had a pretty consistently positive (for the most part) experience with this salon over the last few years, but am very frustrated with how this cancellation was handled at the last minute without any real explanation.

Cheryl and her staff are fabulous! A full array of men's and women's cuts and colors. Flat iron,…read moreperms, colors, foils. Free coffee and cookies daily! Certainly the sweetest girls in town!!

Very lovely stylist and very professional. Enjoyed my visit! Also, listen to do what I asked of her.read more

I have been a client of this salon for thirty plus years. The ladies at Regina Richards are nothing…read moreshort of professional, they are well trained and up-to-date on all of the new processes and continue with To keep up with the latest trends. I've had long hair, I've had short hair, I've had hair everywhere in between with all sorts of different colors along the way and it's been a fun journey through all these years. I have never left unhappy or dissatisfied with the service I have received. My daughter has routinely traveled from New York City for the last 15 years to have her haircut and my son and his wife come from Wallingford to have their haircut. Mary is a warm loving caring human being who would never send a client out unhappy unless that client was absolutely guano psychotic. You may have read another review about an unhappy customer, but if you read any of her reviews all five of them are miserable and have something nasty to say. So Mustang Sally I think you should probably check for a burr under your saddle blanket and remove it. The only person you're making me look bad and reviews like this is yourself. I highly recommend any of the stylists At Regina Richard Hair Studio.

RUN! The OWNER IS A CROOK! I went to this Salon/ Garage from a referral from my neighbor as my…read moresalon closed. I sent pics. Prior and asked if she thought she could achieve what I was looking for. She said, oh yes no problem! Well, my hair was blonde with some growth at the root. I had some brown and gray and the back was pretty much my natural color. She colored my hair BLACK! ALL OF IT! Then, when I went into shock and said I wanted to stop, she took her arms put them on each side of me, on the arms of the chair and blocked me in and in my face, said I needed to let her finish. I knew my hair was never going to be what it was and putting highlights on the black hair was going to look ridiculous. She then took me outside and just drilled it into my head how it was blonde. PLEASE UNDERSTAND, I WAS IN SHOCK! I let her finish, people go with your gut, I knew and didn't, feeling so pressured! I should have known when there was hair all over the floor at her station, and she said I didn't have to wear a mask and she didn't wear one the whole time I was there. I will say her employees did. She then did the worst highlights I ever had done, her "assistant" just slopped color on a brush handed it to her and hopefully I can show the bunched up foils on here. Not even folded. I get my hair done every 3 weeks at least cut as its short so I know how it goes. THE CUT... She butchered it, I now look like a spotty leppard. I have a huge long BALD spot down the back of the left side of my head where she used a hand razor which I told her I don't like razors and kept chopping at the spots of color to break them up instead of putting color over them. I waited until the next evening to write her as I cried for two days mortified. She never said sorry she took $240 and refused to refund me anything. I wrote her kindly to see if she would refund me without asking letting her know How unhappy I was and she said she hopes I find someone that can give me what I'm looking for. She bashed my old stylist, whom I said was able to lift my color and did a great job but wasn't returning as she was pregnant and they went out of business sadly. The salon is NOT worth the money and she should have refunded me my money she couldn't fix me going around with a huge bald spot. She a dirty woman! She took my money and waited to tell me the cost until after I was colored.. I've never paid so much for a mess. I have gone to high end salons and yes have paid almost this much but not for this quality of work, the place is a construction garage and barren and they talk about you fyi.. But board of health should check up on this place because for that much money I shouldn't have to sit and step in someone else's black hair! Your a dirty woman Mary Ann. And...15 minutes late, wasn't even there when I got there. Sat in my car for 1/2 hr.

I found Ashley on Yelp and booked her via website. She did a big chop for me, and I am thrilled…read morewith the results! She is incredibly knowledgeable, friendly, and I learned a lot about hair care and maintenance during my appointment. I love that you can book online, and she will text you if there are any issues or changes that need to be made to your appointment. As a millennial who hates talking to people on the phone, this was a huge plus! It was incredibly easy to make an appointment with her, and I'm very thankful I saw her! My hair looks and feels amazing! Thank you!!

I had one of the best hair salon experiences ever today…read more I stopped in as they accept walk ins, and I happened to be in the area. I was taken right away, which was awesome. I was impressed when I learned the same people have been working there for ages. Their professionalism was fantastic as well. The two ladies there worked as a team. One of them started washing my hair as she had a little time before her next appointment came in, her colleague was finishing up with another client. She took over as soon as she finished seamlessly. They easily could have had me wait, so I truly appreciated that. When the phone rang, they would check with each other to see who was best positioned to answer it and did so promptly. You don't see that every day! I really appreciate that they didn't try to sell me hair products, or attempt to upsell me on a more expensive service. Most importantly, they did a great job on my hair! They completely understood what I wanted, and when it was over, I walked out a happy woman. I felt the price was reasonable too. $40 for a wash, cut and blow dry is great, especially since I have long hair, and I get charged extra for that in a lot of places. I look forward to becoming a regular customer!

I love this little salon, it makes me feel gorgeous and classy! The salon is a bit hard to find…read morebecause its embedded into the Shaw St architecture but without a doubt it's a great find! Once you step in its like you're in this upscale salon for celebrities. I've visited the salon a couple times now, for different things haircut, color, and hair style for my upcoming wedding. Every time I come I am greeted by Phylicia and Natalie with the biggest smiles, they both look happy doing what they do. I go to Phylicia and I love her willingness to listen to what I want and her work.I have been to other salons where the stylist is on the phone or talking to other people or watching tv but here I get Phylicia's undivided attention, conversation is great, and she makes me feel comfortable. So, look no further if you want 5 star service in New London, you'll be glad you stopped by!