Just moved here from Citrus Co and needed a vet ASAP for my cat. Found him online with good…read morereviews and tried him out. He was GREAT! He took time to really listen and even though we didn't get answers that day my cat is on his way to recovery now. ( Had to wait on bloodwork and try a couple things). I have another cat and a dog and plan on continuing our care with this doc. Staff was great too!

Knowledgeable caring clean excellent staff doctor knows and diagnostics very sharp although…read moreexpensive

The Vet was very kind and helpful. All the staff treated him like their own dog…read more Clinic was clean and didn't smell like anything like a kennel as many other s do

terrible - PLEASE avoid this vet at all costs- Dr is polite but not a good veterinarian…read more Regarding the hospital comment.. we were absolutely clients there and this veterinarian was absolutely horrible.

Always works with me in a rapid matter and he is honest and sincere! If there is something he…read moredoesn't know and can't do ,he will tell you and does not improvise answers or tries to stop you from getting the answer la you need I recommend him

Dr. Rafael Cartelli,…read more I am finally posting this and I am writing to express my deep disappointment in the care and treatment my pet and I received at your establishment, particularly from Dr. Cartelli and certain members of your staff. This past July, I had to make the heartbreaking decision to put my dog to sleep. When I brought him in to be evaluated on 6/23/2025, I was still undecided and hoping for some professional and compassionate guidance. Unfortunately, Dr. Cartelli did not even examine my dog--he didn't touch him or observe him walking, despite my offer. He only asked a few basic questions and did not go through the full Quality of Life checklist with me, even though he knew I was struggling with the decision. I had to ask for blood work myself, and the entire appointment lasted under 15 minutes. I was still charged $86, which I paid and would gladly have paid for a more thorough consultation. Cost was never a concern for my family, and I would have paid for a full Quality of Life evaluation if it had been offered and if I had known this examination was provided. Thank goodness for another animal hospital and the at-home vet who provided the support and tools I needed--such as the Quality-of-Life checklist--to help me make the right decision. The at home vet showed empathy, compassion and even hugged me afterward, and helped make my dog's final moments peaceful. I am thankful Luke transitioned peacefully at home with family. It is incredibly hurtful to be treated as though my dog--and my grief--didn't matter. I know Luke was not friendly like our other dog was, as Luke was a very nervous dog, however, this is unacceptable! Please treat all of the pets and owners that walk through that door with equal care and respect! I also wanted to say Thank you to whomever sent the card to us after Lukes passing, as I truly thought we would receive nothing, due to how we were treated in the past to be honest. Additionally, I've had negative experiences with some of your staff, particularly Jennifer. She was dismissive and seemed to be annoyed after I asked if she used the shampoo I sent with my dog for a bath, some yrs ago. Jennifer's attitude and behavior toward both me and my pet changed after that interaction and so did mine. My dog behaved differently after that visit, and though I'll never know what happened, it left me deeply unsettled. Years ago, when we first started coming to your clinic--long before Dr. Cartelli and Dr. Blum--it felt like a welcoming, caring place. Sadly, that changed. My family and I will not be returning, and I cannot and will not recommend your clinic to others, as we have done in the past. It's clear that some clients are treated with warmth and respect, while others are ignored or dismissed. This kind of unequal treatment is unacceptable and deeply disappointing. If your practice is to survive, I urge you to reevaluate how you treat all clients and their pets--with consistency, compassion, and professionalism, as on behalf of myself and family we never were disrespectful to any of you. I even let Joe know of the Google review I had written and promised I would take it down and I did, as I believe in 2nd chances. I also informed her about the tech Jennifer's attitude toward Luke and me. It is very unfortunate, as nothing changed! Please do better, if you want this establishment to thrive and stay open and once again, treat everyone and their pet that comes through your doors with equal Care and Respect! Heartbroken Ex Client Luke July 5th 2025

I took my new puppy in for 2nd vaccines. She ended up having a bad reaction with vomiting and…read morediarrhea. I called, they said come right back, they took get in immediately and gave her done medication to help with the reaction. She is very happy now, 30 mins later!! I also took my almost 4 year old pup in for rabies vaccine and she was given the med and a complete physical. This is the best vet I have found in fort Myers!! Dr. Carney and Alix (all the staff really) are great!!!!!

I scheduled grooming appointments for my three schnauzers two weeks in advance. When I called, I…read moreexplained that I needed appointments for all three dogs, and the woman on the phone specifically told me that they could all be scheduled at 8:30 AM on the same day. On the day of the appointment, I arrived on time, but the groomer who met me acted as if my presence--and my dogs--were an inconvenience. She immediately questioned why I brought all three dogs, even though that was exactly what I had been instructed to do. She handed me paperwork to fill out and then walked away without any explanation. The front desk staff was extremely rude as well. After I filled out the forms, they scolded me for not knowing certain information--even though I had already brought in all of my dogs' records two weeks earlier when I made the appointments. I apologized and explained that I'm new to the area, but the front desk dismissed me and said, "Well, they told me to do this. I have no clue," instead of helping or clarifying anything. What makes this especially frustrating is that, because the office is so close to my home, I had already scheduled three separate upcoming vet appointments--one dog at a time--to establish care. I did this to make things easier for the vet, since I understand handling three dogs at once can be a lot. I even explained that I have a baby with me all the time, so I'm perfectly willing to schedule individually when needed. Yet for grooming, I was specifically instructed to bring all three dogs at 8:30 AM. I followed their directions exactly, and instead of being treated with understanding, I was shamed and verbally reprimanded. The groomer actually said, "How dare you bring three dogs at the same time," and the front desk told me the appointments were at different times--as if this was somehow my mistake. I have never been scolded as an adult the way I was in this office. Then things became even more unacceptable. After they took my dogs to the back, I asked for them to please bring my dogs back to me. The groomer refused and said she needed to get the manager first. I calmly repeated that I wanted my dogs returned. Everyone then disappeared and ignored me. I asked the front desk staff repeatedly--three times--to please bring out my dogs. She finally said she would go get them, then disappeared again. When the groomer eventually came back out, she asked, "Did they get your dogs?" I told her no, I was still waiting. Only then did she bring out my three dogs. This entire experience--from the attitude, to the scolding, to refusing to bring me my own pets--was unprofessional, disrespectful, and completely inappropriate. I canceled all upcoming appointments and will not be returning.

My husband and I just love Dr Laura and all of her staff. They are the most compassionate, kind…read moreand amazing people on the planet when it comes to your pets. We have been taking both of our boys here for quite awhile. Templeton our Orange Tabby and Henry our Maltipoo. The prices are Affirable and they also carry two companies to help people with payment of bills if an expensive procedure is required or one may just be low on finances at the moment. We ware very pleased. Once you come here you will be pleased too.

I had driven by this place in Lehigh Acres many times without realizing what a blessing it would…read morebecome. When I needed somewhere for my elderly Shih Tzu at the very last minute, I found this clinic--and I truly believe it was placed in my path for a reason. Putting a pet to sleep is one of the most heartbreaking things a person can go through. From the moment we arrived, everyone--from the kind receptionist to the compassionate end-of-life technician--was warm, gentle, and truly tried to make the experience as comforting as possible. You all helped ease one of the hardest moments of my life, and for that, you will always be in my heart.

This is my second time visiting this clinic, and both times I've received excellent care. The…read moredoctor and the staff are always kind, professional, and attentive. I truly appreciate how well they treat their patients highly recommended!

Please be aware of this people! Not only these people over charge with thousands of dollars but…read morealso puts the poor animals in danger. Please stop recommending this place.

It's hard to find a vet for birds plus a last minute walk in appointment. I didn't know what to…read moreexpect on a recent visit to Colonial Animal Hospital, but things went smoothly. I didn't have a long wait and my sick bird was promptly taken care of. The vet clinic is clean and there are several people at the front desk to assist with clients and their pets. The process goes fast, considering they take walk in appointments. This is a large clinic and they have a lot of exam rooms and that's a good thing, since it makes getting in and out much faster. The staff is friendly and helpful and the vet was informative about my bird. The cost is average to above, but considering you don't have to call in and wait days for an appointment, this is a plus. You never know when your animals will get sick and this clinic is much less expensive than an emergency vet clinic. Ask me how I know. I was surprised at some of the reviews, since this clinic seems like a good place to take your pet. They accept pets with fur, feathers and scales, so that just about covers everything. Colonial Animal Hospital was a good find, I have an equine and dog vet and will add them to the mix for my bird.

I had a deeply disappointing experience at this clinic. The facility was dirty--I was expected to…read morewalk through dog vomit just to get my dog to the scale when i refused then they mopped it up but it smelled horrible. That alone was unacceptable. What concerned me even more was the care we received. The veterinarian never performed a physical examination of my dog--at any point during the visit. Instead, he immediately began discussing expensive diagnostic tests and raised alarming possibilities, such as my dog having swallowed a nail clipper. I felt pressured into approving x-rays after those worst-case scenarios were presented. After emphasizing those possibilities, he told me he "worked for me" and that the decision was mine. However, he immediately followed that by warning me that if my dog was anemic, she could die on the table. Then, when I expressed concern about not being able to afford these costs for the 2nd time he told me he understood my financial situation because he also had five children to feed. I found that comment inappropriate and unrelated to helping me make an informed medical decision for my dog. Ultimately, my dog was diagnosed with colitis--a condition that I believe should have been considered and evaluated before resorting to discussions of extreme possibilities. While I understand veterinarians need to rule out serious conditions, I expected a thorough physical examination, clear communication, and an explanation of why each test was necessary. Instead, there was no physical examination whatsoever before I was asked to approve more than $600 in testing. To make matters worse, I was also charged an additional 3% credit card surcharge. Between the unsanitary conditions, the lack of any physical examination, the pressure to authorize costly tests, the credit card fee, and the final bill, I left feeling that my concerns--and my dog's well-being--were not the priority. I will not be returning, and I hope the clinic takes these concerns seriously by improving both its cleanliness and its approach to patient care and communication. Our pets deserve better.