I have a handyman business. Laurel Ace is right down the street from me. It was nice how they had all the nuts and bolts of home maintenance. But, since the new management, simple hardware like pipe fittings are lacking. Too much trendy dish towels, not enough hardware. read more

Lines at checkout and help desk very long. Asked two employees if they had mirror mastic and neither knew what it was, whether they had it, or where I should look for it. Wasted trip. Went to Ace Hardware on Grand and the guy helped me find it immediately. read more

This used to be a reliable neighborhood option- not anymore. If I wanted indifferent and/or rude service I could save a few bucks and go to Home Depot. This place is putting the lie to the ACE tag line. Sad. read more

Staff is always super helpful and friendly. They can always answer my questions, know the aisles something is located or walk with me to find it. Place is small and Prices are a lil higher than if i made the trip to home depot or lowes but great neighborhood hardware store. read more

Updating to add a star for customer service. I dropped in for a couple of things on Thursday afternoon this week and was asked by four 4!!! Staff members if I needed any help. Their selection may be smaller than the competition, but their customer service is out of this world. Well done! read more

Okay, this store close at 8:00pm. It was 7:50pm. My tenant told me that the bathtub hot water is leaking and can't shut it off. I was rush to my apartment and trying to get it done ASAP due the the hot water continually running. We are in a serious drought already. Long story short. I was rushing to the closest hardware store before they close up. Went in and don't know what I was looking for, never done this before, but I was smart enough the take the old parts with me. I saw this gentlemen and ask what and which to find these parts to fix my leaking faucet? He looks at the parts and was able to figured out what type of parts that I needed. Got it fixed same evening. What a relief I had this evening. Thanks David for your big help!! read more

Worst customer service ever. I bought two First Alert 10 year smoke and fire alarms in February 2017. One of the alarms bracket was broken. I found a Ace hardware closer to the job to purchase a new one. When I returned with receipt and alarm the following weekend the manager said I needed to speak with the owner. I left receipt and alarm with manager. I returned about a week later on the weekend again and same manager said he lost the alarm and receipt and I'd need to return to ask owner for refund. I returned today and was told they will not refund my money and I should return it to the manufacture. It was only $28.39 but I am going to return to manufacturer and also notify the BBB. These guys are theives in my opinion. Only thing I'd purchase from them are nails and screws. Don't buy anything that may be defective, because you will not get a refund from this Ace. read more

It is amazing the amount of things they have packed in this store and the staff is more than happy to help you find what you need. It is a much more enjoyable experience to find your wares here than trek across oakland and get lost in the labyrinth of home depot. Granted it can be a bit more than home depot, but you get what you pay for. read more

Awesome place! One employee in particular, Kay, went out of her way to help me with a tricky house key. Now I have a copy that works just fine! read more

Laurel Ace is great place for grabbing that quick home fix. I just moved to the area, and have stopped by so far for a doorbell, bug spray, and other miscellaneous items. They don't necessarily have the largest selection, but the staff is friendly and will do their best to help with your problem! Side note: I am from a smaller town that had its own Ace (big one, garden, rock yard, lumber, housewares, pets, hardware) and it's nice to be able to use my ace rewsrds account! Set one up if you haven't already, it's always a nice surprise when your reward coupons arrive! Quick edit: Decided to put it to 5 stars, yes small selection, but I think if you know that ahead of time, it shouldn't be a problem (just call ahead!) and the private lot is very nice, and I think worth those 5 stars. read more

Hey the new owners kept all the old staff!!!! It is almost completely the same!!!!! I am so happy!!!! Sorry if I am gushing, but I was afraid that it was going to change and not for the better. But it is almost the same, maybe, not sure, maybe better. They had GIANT jars of Walnut Creek honey at the check out stand, and books about Oakland history. Along with spar varnish and new keys made and toilet seats and canning supplies and duct tape / duck tape (there's a controversy about that, you know.) So IGNORE my prior post about it being closed because IT IS NOT CLOSED. read more

Terrible place to get keys. Especially by Tom. Ralph the mgr is nice but the lines are so long to only one register. Please get it together owners. read more

Employees are always extra helpful and responsive to my awesome brand of hilarity. Small selection, but great for a do-it-yourselfer.

Laurel Ace Hardware is definitely worth a stop for most home improvements items you may need. While the selection isn't massive, they do have a good variety. I was actually able to find some copper nails that I desperately needed that I couldn't even find at Home Depot. The employees are knowledgeable, too. I'll admit, I hit Home Depot regularly, but their employees generally don't know much -- I suspect being handy isn't a job requirement. Definitely a solid place to go in the Laurel District. read more

BUYER BE AWARE!!! I purchased a pair of pliers that their employee picked out at 10:50am. I went back to the store around 2:30pm and wanted to exchange them. I was told they didn't take back tools. The cashier stated that the person that rang me should have told me that, and written on the receipt, no returns. Which neither happened. I wanted to exchange them for another item at a higher cost and asked to speak to a manager. The lady that I spoke to was very rude and said I couldn't exchange them. I stated I would just dispute it with my credit card company. She said that didn't matter and they would dispute it and I would lose. I walked out to my car and 3 employees followed me out and took my picture, front and back picture of my license plate. They treated me like I was a criminal. Ii'LL NEVER SHOP AT THIS STORE AGAIN AND GIVE THEM ANY OF MY HARD EARNED MONEY. After I placed a complaint with Ace Hardware I received a call from someone name Jenny that was rude, and wasn't willing to take back pliers. I asked her how to spell her name for my records and her reply was to look it up. read more

Nice little shop. They have most of what you would need for small repairs or projects. For anything big you would have to go to one of the major shops. Most of the staff is nice, there is a feeling of low energy but at least not rude. At this point I've been twice and would go back again. read more

There are few times when I need to speak out against other reviewers. Shoppers and others continue to want to blame the retail establishment for everything. I have learned to keep the receipt, use manufactures warranties and return items in a timely basis. When you buy anything you should immediately open the package and find out whether it is defective and needs to be returned. Even before this you should make sure it is the correct and appropriate item for you. I have had the opportunity to return a few things to this Ace and have not run into any complications, maybe because the returns followed their return policy. Caveat emptor Satisfied Shopper read more

Having, just moved into the neighborhood, I was excited to see a local Ace. Much to my chagrin, this is one of the most disorganized hardware stores around. read more

Absolutely terrible service. Needed to buy a lot of little parts (duh, it's a hardware store) and the cashier was so put off about having to ring up so many items. Then when the barcode didn't work on one of them she acted like it was my fault the code didn't work she had to call for price check. If I wanted a big attitude and poor service I would be going to Home Depot. Tried to call the manager to let them know they need to work on their customer service but was put on hold forever. The drive to Pastime Ace Hardware is worth the consistently good service I've been getting there for years. Too bad, too, because I love small hardware stores (but not this one). I won't be shopping at Laurel Ace Hardware again. read more

ThIs is one of the smaller Ace hardware stores in Oakland, but I generally check here for anything hardware related. The store has excellent customer service- even when they don't carry what you need they refer you to a store that does. I've learned how to change sprinkler heads from the extremely helpful staff, remove stripped screws and generally find what I need. This is without the frustration of long walks followed by longer waits at checkout and staff that is nonexistent at the HD. read more

Note they are NOT open until 8 on the weekdays despite what this says. They close at 7. Found this out the annoying way.

Lovely atmosphere. Lots of snacks for persistent, crafty children with bikes who generally ask for change and free use of tire pumps. They have the most beautiful key collection. A quirky staff who are always willing to share a story or two about their second job at ESPN or their favorite ice cream. Oh yes, don't let me forget their creative closing calls and amazing cashiers and former-cashier-now-turned-manager. Really handsome lad manning the register most days near the end with an award winning mustache and a few catch phrases. read more

customer service. sucks, or should. I say there's no customer. services. the way I was talked downed. to for not returning. a rug doc back clean. they talked to me like I knew, ,was told to make sure to bring it back clean after that I wanted to complain about the machines leaking water leaving a water stain the manger. just said call rug doc.so to the owner of this store you need to send your trainer/ manger back for re trainigor let someone else. have the job. read more

I've spent hundreds of dollars at this store but today was unfortunately the last time I'll shop there I purchased a pack of 2 lightbulbs a couple of days ago and one of them wasn't working. I brought it back along with my receipt but the store manager wouldn't exchange the bulb. Said that I needed to bring back the entire package so they could resell it. (Really? With a broken bulb?). I explained that going back home to get the other one would cost me as much in gas as buying a whole new pack. All I wanted was a working bulb. It became clear that they didn't want to help and I got tired of arguing and left with the broken merchandise. Life is too short. read more

I had a leaky faucet over my bathtub. The plumber determined that he had to replace a part, which he went out and purchased from Laurel Ace for $60. That part turned out to be defective. Laurel Ace refused to refund the cost of the defective part, saying that it was no longer in its original package. Of course it wasn't in the original package. It had been unwrapped and and installed; that's how the plumber knew it was defective! The plumber got the same part from a different store, and it works perfectly. The plumber had a lot more class than Laurel Ace. Although he paid again for the same part at a different store, he only charged me what he had paid for the first (defective) part. He wrote off the $60 part from Laurel Ace as a "lesson learned." In the future, I won't be patronizing Laurel Ace. read more

I grew up in Redwood Heights and have always relied on this local shop for any repair parts or garden supplies. Yes, it is a small store but I like that. The staff is always helpful. Today was such a wonderful experience with their staff that I think exemplifies the best in customer service. This past week my blender broke and I was trying to fix it myself but got to a point where I needed help. I took it to Laurel on a lark to see if I could get some help with it. Taela took it on after I explained what I was trying to do. After some time trying to repeat what I was doing, she said let's try something different. She took it and found another solution. She even replaced the piece with the spare part I had brought in. I now have a working blender again thanks to Taela! It may be a small thing but it took quite a bit of her time today and she did it with a smile and for nothing in return. Something like this does not happen everywhere. I am so happy and happy to recommend this place as THE local place for all your home repair (and small appliance) projects and repairs! Special shout out to Taela! She was so awesome I had to come home and immediately write this review. read more

I'm giving 1 star for the elderly guy who was kind enough to assist me. I won't be returning to this store due to their inability to problem solve something as simple as a credit card reader not reading a card. I had to drive all the way to home depot and my card worked fine. Then I went to mcdonalds and my card worked again just fine. How can you not have an option to take a card that won't read? Even my place of business is able to deal with that your of simple situation. This was my first time coming to this store, and my last! read more

I have such mixed feelings about this store. I love that they are local and I can run in and pick up things quickly. However the inventory always seems low on a lot of items. Since they remodeled and installed the two layers of sliding panels, I can never find anything and it always seems like it's a mess. I also had a screen repaired here and it's too loose. I even had them do it a second time because there was a bubble in it, and it's still terrible. I finally just gave up and took it home. And it seems like many of the folks who work there don't know where anything is or have any experience lately. read more

It's a small store but they pack it all in pretty tightly. Customer service is good - somebody's always there to answer questions. They were also kind enough to donate some paints and supplies to help out with the Earth Day cleanup and graffiti removal. It feels like an old-fashioned neighborhood hardware store to me. read more

My new neighborhood hardware store. Helpful, genuinely friendly employees. Decent prices. The aisles are jam-packed but not intimidating. I'm always enticed by their cute garden supplies, but know better than to expect any plant I own to last longer than a few months. read more

Thank you to Ms. Marie for the observation that the staff at Ace Hardware is "multi-racial". You were not there the day I visited, and did not experience what I did on that day. Furthermore, while your husband may be black, that does not ensure that you have endured the experiences of people of color. Lastly, don't try to make me out to be a nonexistent patron, as I DID in fact shop there up until this incident occurred. Thank you. read more

Generally a good store, customer service is usually good. And its local. But, they do have a tendency to cop an attitude if you've got a problem with something you've bought, or if its late in the day. read more

Worst painting department, very bad attitude and customer service. I needed a paint color to be matched and the result was completely off, no effort in even get close to the color I presented for a match. read more

If you can't stand walking the aisels of Home Depot searching for someone in an orange vest to assist you and all you can see is other customers doing the same, then you should go to this place. It is small, but there are friendly, helpful employees everytime you turn around. Plus, they have pretty much everything you would need! read more

A few weeks ago I brought a faulty propane tank back (with receipt) to be exchanged. All of the gas had leaked out of it. Al, the supervisor, told me that he would not take it back as the tank was not theirs. I gave him the receipt, he looked at it for a minute and then said, "oh no, I am not exchanging this. This is from January." Which reason was it then, for him to not take it back - it is not the right tank or the return policy is up? There is no return policy on the receipt. And this is not a return policy anyway - it was a faulty product. I asked for the manager's name and was told it was Richard. My boyfriend went back two weeks later with the same tank and was given his money back, no fuss, no muss, no questions asked. Why? I will never go back. read more

I love this place. The employees are soooo helpful. The other day I walked in with a bolt I needed more of, and they handily matched it. I do wish they had a bigger stock of some things. And they are a bit expensive for some things. But I try to shop here anyway, because I don't want this place to disappear. It's sooo much easier and friendlier and a better experience all around than a place like Home Despot. read more

Really nice, helpful staff! They take their time with their customers and give you on point recommendations. Not to mention they have great occasional promo offers on everything from gardening supplies to paint. read more

I'm in here on a regular basis, since I live nearby and I have an affinity for tinkering. The service is always good, although they're often busy, and the folks working there are knowledgeable. They stock far more items than you would think would fit in the store, but there have been a few times I've needed to go elsewhere to find what I needed. Don't count them out before you try them, though; they've got most of what you'd need for most of what you're doing, and they also have a bunch of stuff I wouldn't have expected to find at all. read more

There's a reason this ACE Hardware is so highly rated....they're the best! I don't know why I would ever step foot in any other store when these guys and gals are so helpful. I had a problem with my shower faucet leaking water, brought the part in and the manager Andy knew exactly what the problem was. He got me just what I needed and didn't try to sell me anything extra. Plus, he was very friendly! Got home 5 minutes later, installed the piece and now the thing works like a charm. This mirrors just about every other experience I've had in this store. Good customer service sure makes a difference. read more

I come here regularly as its close to my house, and appreciate the smart selection in the small space and the mostly helpful staff. Unlike box stores like Home Depot, there is always someone on the floor to help. The staff seems younger/greener/less knowledgeable than in days past. They still help me find what I need when I know what that is, but I no longer seek advice for home repairs here. Management: you have a young staff here that is trying their best, maybe show them a little love and improve morale. Train them, let them have some fun on the job. The place has become a little depressing and I think it's you, not them. read more