I was Referred to Alex Lukens OD by my Nephew Big Mike !!!…read more Dr Lukens is very BUSY it took me 3 months to get in for an appointment!!! I was Glad !!! I found Dr Lukens to be a very Thorough and Professional !!!! He was also very Knowledgeable and Kind!!! He took the time to Explain the Eye Exam and the Processes!!! The Offices were Spotless and the Equipment State Of The Art!! For All These Reasons This Is A Baller On A Budget Approved Establishment and Optometrist!! I Keep My Pimp Hand Strong !!!!

This place is really hard to work with, and I think it's mainly due to one woman who works there…read moreand isn't nice. But in general, I wouldn't recommend this place. We have used this place twice. The good thing about this place is they have a good selection of children's frames, which most places don't have. Also, they did a good job making the glasses (or their lab did). They also take the Covered California medical insurance for children's exam and glasses, and most places don't. These are the reasons for 2 stars instead of 1 star. The bad things: The eye exam appointments need to be booked 3 months in advance or more. It is very hard to get an exam slot. I've been to many places and it has never been this hard. Even at an ophthalmologist, where they are also doing surgeries and such, it is easier to get an appointment for an eye exam. You need an appointment to look at glasses, and it also takes a while to get an appointment. At other places, you can often get a same day appointment, or at least within the next day or two. But at Eyewise, you have to wait 2-3 weeks. Even the second time we came, as repeat customers, we had an urgent issue (broken glasses) and had to wait a long time for an appointment. We finally got an appointment, and then the woman who works here didn't even help us. Why do you need an appointment if they are just going to ignore you the whole time anyway? She never even got up from her desk. We had to go over to her and ask specific questions. When we were ready to order the glasses and went to tell her, she finally came over but didn't explain options or say anything or make eye contact or act nice at all. I felt like we were really putting her out or something. The only reason we got glasses here was because of the good selection of children's frames. The other time we went here it was because we had only a couple places we could use insurance, and the same woman was there, and very unfriendly. The whole time, I felt like I'd done something wrong just by being there. It was not a welcoming experience. That time it was for both exam and glasses. The exam was fine. The glasses are fine. But the experience is bad. I don't need much help, but being completely ignored even when I first arrive feels bad. If it had happened only once, I'd think maybe she was just having a bad day, but nope, not 4 times total. When the glasses were ready, they called to let us know and schedule a time for us to pick them up. I said I could come now or anytime the next day, and they said their first available time was a week later. A week later! Just to get the glasses? So we took the first available appt, and when we went, they just handed us the glasses and asked are they fine, and we were gone. I don't know why you need an appt for that and why we couldn't have just gotten them earlier. Also, every time we've been here, it's never been busy, we're usually the only ones there and it's a very quiet place. This place moved from the Nob Hill shopping area to near Marina Village, in an office building. You ring a doorbell to get buzzed into the building. I've been to many optometry shops in my life, and the experience here pales in comparison with all the others.

Was greeted with a warm and white glove service welcome…read more Dr Hansson was very professional and laid back. My eye exam was very straight forward, Dr Hansson even apologized that there were no major changes after my exam, loved his humor. After the exam I sat down with one of the reps to go over my glasses needs. Narrowed down to frame and type of glasses I wanted (transitional colored and anti-reflective lenses), was transparent with even breaking down the costs and what my insurance covered, appreciated the full disclosure. Gave me an ETA of 2.5-3wks for glasses arrival. I came in on 5/21 so I called on 6/2 just to follow in case it had already arrived but they were too busy to inform me. Turns out it just got mailed out on 6/2 and was assured it will arrive sometime this week. I called on Saturday 6/13 at noon since i haven't heard anything back and found out it had actually arrived on Friday. This was the minor issue I had, Saturday morning since they've opened no one reached out to me, they close on Sundays and Mondays so if I never followed up on Sat, i would not be getting them until Tuesday and I actually needed them asap too. I don't buy that they were too busy to notify me via call/txt/email unless their foot traffic was like the lines at In N Out. Overall, glasses were great! Will come back again!

I really had a great experience with Dr. Hansson and all the staff at Alameda Eyes. I have both…read morenear and far vision issues and Dr. Hansson took the time to give me several options and helped me choose the best one for me. The staff were very thorough with the various eye tests and the glasses selection process. Their office has a lot of different frames to choose from from a variety of manufacturers. I was impressed with the entire experience.

Flawed "appt only system". Asked to secure an appt in Sept even though it's so far out because what…read moreif i called around and all other practices (EyeWise optometry in Alameda always) are also that far booked out too that if i called back again and the earliest available appt time is now in October? Wouldn't you hate it too if you needed assistance and they just left you hanging? Thanks for nothing though.

We placed the order for the new frames and after 9 weeks we still don't have them! And the worst…read morepart is I didn't hear any apologies for this at all. It was so unprofessional that I had to follow up every single day to hear that it's postponed yet another week.

Very disappointed with the service I received from Sharon at Dr Young's office. So much so, I will…read moreprobably leave and use Kaiser Vision Essentials for glasses. I have no problem with Dr Young, he provided me with excellent care and answered all my questions. I retired, and I wanted to get a set of Transitions eyeglasses w/ my current prescription. Sharon said they have them, and charged me about $300 after my VSP discounts. A week later she tells me the lab can only make them with thicker lenses, but can't tell me how thick. I ask for a full refund. Sharon offers to have the glasses made as-is as an extra set. I said no thanks, that's not what I want. I got my refund. So next, I asked Sharon for clip-on shades. She offers me a custom made set for about $100. Their supplier said they don't have them, and they need two months to get them. TWO MONTHS? Are you using an overseas manufacturer? Sharon said "yes, most likely." Guess what? They don't have it. What a waste on time. So I tried Kaiser Vision Essentials for the first time. Got the glasses I wanted in two weeks.

At Marina Village Optometry, my husband & I had a great experience with our appointment. We had…read morebeen looking for an Optometrist in Alameda and found this location at Marina Village while ordering food nearby. It was very convenient, and having a very professional staff, made the appointment very easy for us from start to finish. Dr. Young explained what changes have occurred and corrections that need to be done. He made it easy to understand and answered questions & concerns. Their guidance in helping to select the right glasses went seemingly easy. We have VSP insurance which they are able to work with and explained thoroughly the breakdown of exam and costs of glasses. Looking forward to getting the glasses and seeing much better.

Dr. Chin is an amazing doctor. He cares about his clients…read more He is professional, gentle mannered and his practice is clean and comfortable. i recommended to my grandmother and best friend and i would recommend him to anyone looking for quality care.

Dr. Chin has been my OD for at least 15 years and he's always done a great job. My complaint is…read morewith his staff. After 5 weeks I called about if I could pick up my glasses. The staff member at that time said the frames are on back order. To me this was unacceptable. I feel I should have been notified by them ahead of me having to call, and after she told me she said not to call that she would call me. On 12-9-2025 my glasses were ordered and got them today 1-22-2026. I think I will go elsewhere for my glasses in the future. Not happy with the service...

I am writing this review in the hope that management will address a long-standing issue at this…read morepractice. I have been a patient of Dr. Bui for several years, and I cannot speak highly enough of the medical care. Dr. Bui is fantastic, thorough, and the sole reason I have stayed with this clinic for so long. Unfortunately, the front desk staff makes every visit incredibly frustrating. For years, I have tolerated a consistent lack of professionalism and warmth at the front counter. The staff rarely seems pleasant to work with, and if you ask a simple question, they treat it as though you are causing them a major inconvenience. It is incredibly discouraging to be treated like a burden by the administrative team just to see an excellent physician. Patients deserve to be greeted with basic courtesy and respect. I highly recommend the doctor, but the practice desperately needs to invest in customer service training for their front desk staff.

I was referred to Dr. Khong by my optometrist. It took 3 phone calls to get someone to speak with…read moreme about scheduling. When I arrived for my appointment the receptionist was disrespectful and curt. I wasn't seen until 52 minutes after my scheduled appointment. I really liked Dr. Khong however she prescribed a medication for my eyes that is only available by mail. The pharmacy and myself have left numerous messages for them to call the pharmacy to discuss. It's been 5 weeks and nobody has responded. I have a 6 week follow up that I now have to cancel because I haven't been able to obtain the medication to see if it will help. Short of driving to their office and requesting to speak with Dr. Khong (which I will not do), I will have to decide if I will wait until they reach her or find a new doctor. What a waste of time.

I've had nothing but positive experiences here. I recently had two pairs of glasses fitted with new…read morerx lenses and purchased a pair of rx sunglasses. They carry a variety of brands low to designer. They accept vsp and while my glasses cost hundreds of $$, I know that their prices are way more competitive than what I've found at other places ($500-600 WITH my vsp high plan benefits for ONE pair of glasses). (I think ALL my orders at LensCrafters totaled $500, including rx Versace sunglasses.) The staff fitting my glasses, and even when I've called over the phone with questions about my eye exam, have been knowledgeable, helpful, and professional.

Not all eye Doctors are created equal. This place is a business…read more It takes 2 business days to callback on a phone inquiry? Thats insane. Is anyone working? I wouldnt even count on leaving a voicemail... I had a brief question on process of reusing frames purchased in the past. Simple question left unanswered... Much rather take my business elsewhere.

Dr. Jennifer Juang is amazing! I've been getting eye exams for 50 years and this was the single…read morebest experience ever! She's thorough, caring and efficient. Do not delay. Schedule with her today ! You'll be happy you did.

I booked my appointment on line. I was seen almost on time…read more My ophthalmologist was very clear and helpful and so were the staff who greeted me and then helped me to choose the best options for me. The process is transparent. My glasses are ordered and should be there in 10 days, my lenses will be delivered to my home address at no extra cost. Plenty choices for frames. Reasonable pricing. Fair advice.

Bay Bridge Optometry has been consistently excellent every time I've visited. My husband and I have…read morebeen going there for three years, and we've always had a great experience. Booking online is simple, and the team is always friendly and efficient. Their equipment feels up to date, and Dr. Liu does a great job making the exam feel relaxed while still being thorough. He's also super friendly, so it's always a pleasant visit. Definitely a great option for eye care in the Bay Area!

Without a doubt the best experience I have ever had with anything like this. Professional,…read morethoughtful, kind and honest. Staff is terrific and Dr. Liu could and should be teaching others how to do what he does.

I came in as a new patient in the summer of 2024 and am looking forward to returning summer 2025…read more Excellent service all around. Highly recommend.

Dr. Pham is one of the best optometrists I have ever met. She is knowledgeable, thorough, and a…read morepleasure to be around. She takes the time with me, performing a comprehensive exam and going through all of my options. I ask a lot of questions! And she is always very patient and thorough with her responses. I trust her 100% wholeheartedly with my eyes care and will be going to her indefinitely! Plus, the office is super cute and her staff members (AJ and Amy) are some of the most professional people I have ever met. What a great crew! I am so happy that I have found them.