I was Referred to Alex Lukens OD by my Nephew Big Mike !!!…read more Dr Lukens is very BUSY it took me 3 months to get in for an appointment!!! I was Glad !!! I found Dr Lukens to be a very Thorough and Professional !!!! He was also very Knowledgeable and Kind!!! He took the time to Explain the Eye Exam and the Processes!!! The Offices were Spotless and the Equipment State Of The Art!! For All These Reasons This Is A Baller On A Budget Approved Establishment and Optometrist!! I Keep My Pimp Hand Strong !!!!

This place is really hard to work with, and I think it's mainly due to one woman who works there…read moreand isn't nice. But in general, I wouldn't recommend this place. We have used this place twice. The good thing about this place is they have a good selection of children's frames, which most places don't have. Also, they did a good job making the glasses (or their lab did). They also take the Covered California medical insurance for children's exam and glasses, and most places don't. These are the reasons for 2 stars instead of 1 star. The bad things: The eye exam appointments need to be booked 3 months in advance or more. It is very hard to get an exam slot. I've been to many places and it has never been this hard. Even at an ophthalmologist, where they are also doing surgeries and such, it is easier to get an appointment for an eye exam. You need an appointment to look at glasses, and it also takes a while to get an appointment. At other places, you can often get a same day appointment, or at least within the next day or two. But at Eyewise, you have to wait 2-3 weeks. Even the second time we came, as repeat customers, we had an urgent issue (broken glasses) and had to wait a long time for an appointment. We finally got an appointment, and then the woman who works here didn't even help us. Why do you need an appointment if they are just going to ignore you the whole time anyway? She never even got up from her desk. We had to go over to her and ask specific questions. When we were ready to order the glasses and went to tell her, she finally came over but didn't explain options or say anything or make eye contact or act nice at all. I felt like we were really putting her out or something. The only reason we got glasses here was because of the good selection of children's frames. The other time we went here it was because we had only a couple places we could use insurance, and the same woman was there, and very unfriendly. The whole time, I felt like I'd done something wrong just by being there. It was not a welcoming experience. That time it was for both exam and glasses. The exam was fine. The glasses are fine. But the experience is bad. I don't need much help, but being completely ignored even when I first arrive feels bad. If it had happened only once, I'd think maybe she was just having a bad day, but nope, not 4 times total. When the glasses were ready, they called to let us know and schedule a time for us to pick them up. I said I could come now or anytime the next day, and they said their first available time was a week later. A week later! Just to get the glasses? So we took the first available appt, and when we went, they just handed us the glasses and asked are they fine, and we were gone. I don't know why you need an appt for that and why we couldn't have just gotten them earlier. Also, every time we've been here, it's never been busy, we're usually the only ones there and it's a very quiet place. This place moved from the Nob Hill shopping area to near Marina Village, in an office building. You ring a doorbell to get buzzed into the building. I've been to many optometry shops in my life, and the experience here pales in comparison with all the others.

I would highly recommend this office. It has been another…read moreyear and I got the friendly text reminder text to come in. I appreciate reminders. I was seen on time in the office. Always a very pleasant staff. I got my eyes prescreened with various machines. Then was led into the exam room. I enjoyed my very thorough eye exam with Dr. Hasson and felt very comfortable with the care and quality of my eye exam. Anne was very lovely and efficient at my check out and explaining all the charges.

Was greeted with a warm and white glove service welcome…read more Dr Hansson was very professional and laid back. My eye exam was very straight forward, Dr Hansson even apologized that there were no major changes after my exam, loved his humor. After the exam I sat down with one of the reps to go over my glasses needs. Narrowed down to frame and type of glasses I wanted (transitional colored and anti-reflective lenses), was transparent with even breaking down the costs and what my insurance covered, appreciated the full disclosure. Gave me an ETA of 2.5-3wks for glasses arrival. I came in on 5/21 so I called on 6/2 just to follow in case it had already arrived but they were too busy to inform me. Turns out it just got mailed out on 6/2 and was assured it will arrive sometime this week. I called on Saturday 6/13 at noon since i haven't heard anything back and found out it had actually arrived on Friday. This was the minor issue I had, Saturday morning since they've opened no one reached out to me, they close on Sundays and Mondays so if I never followed up on Sat, i would not be getting them until Tuesday and I actually needed them asap too. I don't buy that they were too busy to notify me via call/txt/email unless their foot traffic was like the lines at In N Out. Overall, glasses were great! Will come back again!

Dr's. Wong and Sheppard are extremely knowledgeable, friendly, and thorough. We have had a couple…read moreweekend emergencies and they went out of their way to be available and helpful.

Flawed "appt only system". Asked to secure an appt in Sept even though it's so far out because what…read moreif i called around and all other practices (EyeWise optometry in Alameda always) are also that far booked out too that if i called back again and the earliest available appt time is now in October? Wouldn't you hate it too if you needed assistance and they just left you hanging? Thanks for nothing though.

At Marina Village Optometry, my husband & I had a great experience with our appointment. We had…read morebeen looking for an Optometrist in Alameda and found this location at Marina Village while ordering food nearby. It was very convenient, and having a very professional staff, made the appointment very easy for us from start to finish. Dr. Young explained what changes have occurred and corrections that need to be done. He made it easy to understand and answered questions & concerns. Their guidance in helping to select the right glasses went seemingly easy. We have VSP insurance which they are able to work with and explained thoroughly the breakdown of exam and costs of glasses. Looking forward to getting the glasses and seeing much better.

Pair of sunglass lenses, 3 months out of warranity(if they provide one) returned due to…read morede-lamination of the lenses. Young lady at desk said it was due to leaving glasses in "hot car". Offered quote to replace lenses. Don't think I want similar lenses for another $450 that will de-laninate again in use. Never heard of sunglass lenses that would come apart in a parked car or that excuse for any glasses.

Dr. Chin is an amazing doctor. He cares about his clients…read more He is professional, gentle mannered and his practice is clean and comfortable. i recommended to my grandmother and best friend and i would recommend him to anyone looking for quality care.

Dr. Chin has been my OD for at least 15 years and he's always done a great job. My complaint is…read morewith his staff. After 5 weeks I called about if I could pick up my glasses. The staff member at that time said the frames are on back order. To me this was unacceptable. I feel I should have been notified by them ahead of me having to call, and after she told me she said not to call that she would call me. On 12-9-2025 my glasses were ordered and got them today 1-22-2026. I think I will go elsewhere for my glasses in the future. Not happy with the service...

This review is long overdue!…read more Several months ago, out of nowhere, my eye was in excruciating pain. I went to urgent Care, who said it was likely a scratched cornea but they stressed I had to see a real opthalmologist the next day. I called Alameda Eye Physicians as soon as they opened and they very graciously fit me in within a matter of hours. When I woke up the next day in even more pain, again they fit me in immediately. Turned out my iris was inflamed, which is rare if there has been no physical trauma to the eye. Dr. Khong even suggested I get some blood work up done to rule out some comorbidities. Dr. Khong even called me in the evening to see if my eye pain had subsided and if I was feeling better. I think this is the first time a Dr. has called me after office hours just to check up on me. Also, every single one of the front desk people were courteous, friendly, compassionate and quick. I feel so grateful that I happened upon this practice in my time of need!

I am writing this review in the hope that management will address a long-standing issue at this…read morepractice. I have been a patient of Dr. Bui for several years, and I cannot speak highly enough of the medical care. Dr. Bui is fantastic, thorough, and the sole reason I have stayed with this clinic for so long. Unfortunately, the front desk staff makes every visit incredibly frustrating. For years, I have tolerated a consistent lack of professionalism and warmth at the front counter. The staff rarely seems pleasant to work with, and if you ask a simple question, they treat it as though you are causing them a major inconvenience. It is incredibly discouraging to be treated like a burden by the administrative team just to see an excellent physician. Patients deserve to be greeted with basic courtesy and respect. I highly recommend the doctor, but the practice desperately needs to invest in customer service training for their front desk staff.

Went the last hour before closing, door was locked. Associate (Mark) was assisting another…read morecustomer, but kindly stepped away to open the door for us. Customer service, even while he was the only one staffed at the time and close to closing time, was exceptional. We went in to just check costs of glasses with benefits, unsure of what we wanted to do, but Mark had all the answers and we ended up ordering me a pair of glasses, all in about 30 min (with another customer after us). 5 stars because not every establishment provides great service when they're about to close. I've experienced many places in a hurry to just get everyone out, but not Mark. He delivered, and then some. I've been wearing glasses forever, and why have I never considered coming here?? Go get you some glasses from LensCrafters at Southshore.

Not all eye Doctors are created equal. This place is a business…read more It takes 2 business days to callback on a phone inquiry? Thats insane. Is anyone working? I wouldnt even count on leaving a voicemail... I had a brief question on process of reusing frames purchased in the past. Simple question left unanswered... Much rather take my business elsewhere.

Dr. Jennifer Juang is amazing! I've been getting eye exams for 50 years and this was the single…read morebest experience ever! She's thorough, caring and efficient. Do not delay. Schedule with her today ! You'll be happy you did.

I booked my appointment on line. I was seen almost on time…read more My ophthalmologist was very clear and helpful and so were the staff who greeted me and then helped me to choose the best options for me. The process is transparent. My glasses are ordered and should be there in 10 days, my lenses will be delivered to my home address at no extra cost. Plenty choices for frames. Reasonable pricing. Fair advice.

Bay Bridge Optometry has been consistently excellent every time I've visited. My husband and I have…read morebeen going there for three years, and we've always had a great experience. Booking online is simple, and the team is always friendly and efficient. Their equipment feels up to date, and Dr. Liu does a great job making the exam feel relaxed while still being thorough. He's also super friendly, so it's always a pleasant visit. Definitely a great option for eye care in the Bay Area!

Without a doubt the best experience I have ever had with anything like this. Professional,…read morethoughtful, kind and honest. Staff is terrific and Dr. Liu could and should be teaching others how to do what he does.

Dr. Pham is one of the best optometrists I have ever met. She is knowledgeable, thorough, and a…read morepleasure to be around. She takes the time with me, performing a comprehensive exam and going through all of my options. I ask a lot of questions! And she is always very patient and thorough with her responses. I trust her 100% wholeheartedly with my eyes care and will be going to her indefinitely! Plus, the office is super cute and her staff members (AJ and Amy) are some of the most professional people I have ever met. What a great crew! I am so happy that I have found them.

I came in as a new patient in the summer of 2024 and am looking forward to returning summer 2025…read more Excellent service all around. Highly recommend.