I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

Great selection of Swiss watch brands including Cartier, IWC , JLC and more. I have purchased…read moreseveral watches and gifts from Tapper's and have always had a great experience.

Very engaging and an extremely competent staff. Good problem solvers and exceptional in coming up…read morewith suggestions if you are stumped on what to select for your significant recipient! Low pressure with coffee and nice treats available to bide the time!! And oh, did I mention the fabulous affordable selections they have at this store? Do not buy anywhere else until you stop here to shop. They are definitely worth the drive / time here in metro Detroit.

I went in to get my watch battery replaced and turns out they have to do more than just replace it…read more Fixed it for me at no cost. Everyone there was spectacular! I wish I would've known about them sooner, but 1000% will be back for all my jewelry needs!

A great place to shop for diamond, costume jewelry and even repair. My experience was awesome, I…read morereceived personal attention from the owner Andy! This is an alternative to the big jewelry stores and by far better quality and pricing. I was shopping for engagement rings, and as everyone knows you only get one shot and you want the experience to match the hype, you'll get that at Kramar! Thanks again Andy!

I took a pair of omega back earrings in for stem repair; when I picked them up they had significant…read moretraces of a white pasty sticky material. I left them with instructions that my earrings be cleaned. Upon returning (the second time) my earrings still had traces of this white material in the creases and folds. I didn't realize what happened until later; In my opinion Kramer made a copy/mold of my earrings without my permission. I had this experience about 8 years ago and the staff were off-putting and rude. At the time, I did not have access to Yelp. So, when I received a promotional flyer not long ago I thought, now is as good a time as any to share my story through YELP! Business is founded upon a long-term established, satisfied customer base! #WeAllMatter

Good service, very knowledgeable in their products, easy to understand them. Fully cooperate to…read morefulfill what you need and want.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

The best service and pricing in the detroit metro area! We went to several locations for an…read moreengagement ring and by far had the best experience here. Ban was very friendly and attentive, knowledgeable, and made sure my fiance's feelings came first, yet was still honest and not afraid to offer expert opinion. She asked the right questions and let us try everything we asked for, even swapping diamonds in different settings for us to see. We ended up getting a custom band and ring set from her. Their team created a digital 3d mockup and made adjustments on request. The turnaround was very fast and they did a phenomenal job. We are very happy and had a wonderful experience here. 10/10 recommend shopping for any important pieces you may need here!

Was phenomenal , fair pricing, very helpful. They Very nice…read morejewelry from watches to rings to earrings , will be back to buy more

SO MUCH to say with my first and last encounters. Unfortunately it was plural because the owner…read moreheld my scratched up watch hostage after I repeatedly asked for it back. If you prefer to work with someone with the HOSTILITY of 1,000 suns with ZERO respect for other humans, then this is the place for you! I went in for a simple battery change for my watch. The bearded man did just fine with that very quickly. When I retrieved the watch, the face of it was completely scraped up. I'm not talking a scratch or two. I considered letting it go, but it was hard to tell the time anymore with all those marks in the way so I spoke up. I politely asked if they have watch face replacements this size. He told me yes and they are $20. Bummed out that I came in for a quick and simple battery replacement I asked if we could negotiate a discount since it wasn't scraped up when I came in. He could have just said "no" or what would have been the mature response of, "Due to the pandemic, our business is not doing well. I'm sorry, but we cannot afford to offer any discounts." The UNPROFESSIONAL owner instead thought the appropriate response would be to lose complete control of his short fused temper and SCREAM at me, CURSE at me, call me names and repeatedly call me a LIAR. I never once stooped to his level due to my own integrity. Honestly, he was more upset over the scratches than I was. I merely asked a simple question. I never called him a liar in return. I told him, "Honestly, I don't believe either one of us is lying. I believe I didn't scratch it, and you believe you didn't scratch it. Neither one of us wants to be at fault and we're both telling the truth." But it was like explaining things to a wall. It no longer mattered what I said. He took my watch, told me to come back in an hour and that he'd fix it free of charge as long as I never come back. I said "no thank you" and asked for the watch back. He ignored me and fled to the back with it. Regrettably, I did as he "asked" and left. I returned an hour later at 2pm and the store was locked up and CLOSED...?? Was my watch just stolen by a jeweler? Do I call the cops? Is he just hiding out? I left, called the store a few minutes later and HE PICKED UP. They were open until 5pm, and I saw other workers there earlier... I returned a 3rd time at 3:30pm and it was like he wasn't expecting to see me again that day. He looked surprised and disgusted. Probably because he STILL HADN'T FIXED THE WATCH. He clearly wasn't expecting me to come back that day. It took him 2 minutes to change the watch face. He wasted 2.5 hours of my time for a 2 minute job because he got emotional. As he handed it back to me he again told me he's a professional, I'm a liar, never to come back, etc. I had the money in my pocket. I wanted to pay for the job because it was never about hurting him or his business. I am not the person he painted me to be in his head. But I couldn't get myself to pay someone who repeatedly harassed me. I offered kind words instead and left. It was more respect than he deserved from me, but that's who I am. The man may have days where he does fine work, but that doesn't mean squat if he treats his customers like total garbage. Unfortunately, I'm not the first review of his with this kind of story. Read the negative reviews and decide if you're worthy of more respect than he can give. Also check the Google Reviews there. I will happily take my future business to more professional places. Store Owner, I know you're reading this. In the future, don't always assume the worst from people. I never accused you of cheating me, nor did I ever lie to you. We're ALL struggling this year, not just you. I'm sorry you had a bad day, but that's on YOU. I deserve an apology for your rudeness, but I don't expect any kind of respect judging by the kind of person you choose to be to a complete stranger. I am thoroughly disappointed in your shameful behavior. There are far greater rewards through kindness. STOP being rude to customers whether you like them or not, and return their things when they ask. I pray that you do better.

I went in to have a basic ring resize, standard ring, smaller not larger...Jeremy told me a few…read moredays...after a week and a half I hadn't heard from him so I called and he said he had just finished but had to clean up and polish & be ready the next day and he would be there all day during his posted business hours [why not basic minimum customer service 101 contact me to let me know delayed, why, how long prior-even a quick simple text (????)]....I show up as agreed the next day walk in with ticket in hand and Jeremy is not there, and older guy is there, later find out it is his father, I ask but am given no reason he is not there, he "asks me" is the ring ready (????), I say that is why I am there-we just went through this, as if I have nothing better to do, he has a heck of time finding the ring, seems unsure if ring is completed (????), should also note half way through the conversation he mumbles something about green peppers and just walks away for a while (????) then suddenly says it is ready after looking at the same ring for x minutes-he didn't know that the 1st second (????), I put the ring on and it doesn't appear to have been resized at all-simply polished up/still exactly spinning around my finger as it had, I should note here that when sizing we tried 2 separate sizes I originally opted for the tighter snug size but called Jeremy the next his/business day early and said to play it safe because that knuckle is a bit bigger lets go with the larger size (both were acceptable), I was a bit upset, but not a whole lot I could do with Jeremy not being there and I was scared if I left the ring with crazy-green-pepper-guy would lose it or damage it, so I walked out in the context I would contact Jeremy and be another trip but he would take care of it, I then walked outside and stopped and came back in to reinforce this ring is still way too lose and doesn't appear to be resized at all-he said oh that's just the cold weather which of course is insane in multiple contexts least of which I was just inside with the same issue, one doesn't like like to knock an older family member but all that came out of his mouth was either A-gibberish or B-a blatant lie (????)....next few weeks I contact Jeremy 2 more times and set up to once again go back in and meet during his normal posted business hours and smartly by now based on a series of twilight zone episodes I contact again right before I leave or change in process driving, both times Jeremy contacts me back saying he won't be there (????)....then the next time I try and I call x days later absolutely he will be there the next day during his normal posted business hours and the next day right before I leave I call again and he says yes he's there and will be there until his closing time (good lord heard that before), I get there and "drum roll please" he is not there but crazy-green-pepper-guy is (???) unbelievable-I just called 20 minutes earlier to verify (????), and it takes 5 minutes of asking to get out of crazy-green-pepper-guy that Jeremy left to pick up his kid and I never really get a time line on when he will be back (????), now the added insanity to all of this is to wait in my car for a few minutes, after a few minutes Jeremy arrives I follow in, I have to wait a bit (no explanation or multiple apologies given), at this point I'm like my god this is full blown multiple screw ups and wasting so much of time crazyville, I just want to get it now minimally human being ring usable and get out of there, I do not tell him that I have had the ring looked at and they say there is no micro history of the ring being resized recently, so Jeremy says a couple ring guards should work, he snaps a couple on in a couple minutes it doesn't seem too bad and I get out of this insane asylum, problem found out later there is going to some swelling because of that knuckle and you don't know what you have/fit until the next day and guess what it's still too human being unusable loose (told with ring guards it's off and on finding the sweet spot as far how many)... how all this started is I have had too many surgeries in the last year to count and all the jewelry has to come off and I am now presently recovering much delayed after last one, so I text Jeremy ring still too loose and the back story surgeries and present status....what I want is A--next time I can get in there for Jeremy to actually be there when he says he will be there, B--an apology for all this deception and all the extra time I've wasted, C--full refund/credit for a ring that was never resized, D--enough more or larger or adjustments to the ring guards to just make the ring human being wearable , if not A-D it's not going to be pretty when I get to this again. from multiple sources including state attorney generals office who unfortunately working on something else for me...I would for now via text or email or voice mail asap B & C, verify a refund check or credit timeline and an apology Patrick S

I am an engineer that works in the area and bought several watches and pearls there. Yeah it may…read morehave an older exterior but the items of purchase is really nice. The lady there hand makes Christmas stockings which I love. As a black man, they've treated me like any other patron with class. I pray they remain open and plan to go their for a portion of my Christmas shopping.

This Place is a dump. Who ever wrote the first two reviews works there, owns it, or is Family. They…read moreare very unpleasant, they give off a why did you come in here vibe. It almost as if they really don't want to be bothered. The place looks like its from the 70s. Just close you will be much happier.

Talked through me with different options to repurpose my ring from a former marriage, and offered…read moreme more cash for the piece than any other place had when I decided to let it go instead. They were empathetic, creative, and kind, I would visit them again in the future had I need for their services.

Marilyn gives the best service and I've been happy with every purchase. They have also done an…read moreoutstanding work restoring an old ring for me.