AWESOME CUSTOMER SUPPORT! My van radio died, so I bought a used replacement on eBay for $50. I was careful to buy the EXACT same model. My mechanic told me I couldn't replace it myself because it had to be "reprogrammed," and suggested I call a dealership. I called Grava Chrysler. They told me it would cost around $160. I made numerous appointments to have the work done, and every time I showed up there was a problem--they had no record of the appointment, I needed the VIN number of the original vehicle, the guy who did that work was out that day, they don't do that kind of work, etc. It was like a comedy sketch of what deliberately bad, abusive customer relations look like. Only it wasn't funny. After numerous phone calls and 3 (dis)appointments with Grava, I gave up on them and called Lawless. Within 5 minutes, the guy at the service desk asked me for the serial number off the replacement radio, gave me a code over the phone. In another 5 minutes I had the radio "reprogrammed" and working. No $160 fee, no run-around, no incompetence and scheming to bilk a trusting customer. Just old-school helpful advice. If I ever need future work on my Dodge Caravan, these guys get my business. Grava will get nothing but bad reviews for as long as I drive Dodge Caravans (and I've owned 5 of them). read more

really disappointing working with the sales team at lawless. the communication within the group is a debacle. I would not recommend this dealership. you can buy a jeep anywhere - try Quirk they are transparent and work as a team to find a deal that works - read more

I originally wasn't satisfied with service department. I was later notified that all my issues would be resolved. After speaking with with tom Powers he explained everything and made everything perfect. read more

Had a 7:30 service appointment. Was given a ticket. 10:30 asked how much longer, said they hadn't started but can start now- but would be 1.5-2 more hours. Want to be compensated for our time wasted. Will never go back. We needed to get a safety recall fixed- but now we won't. thanks Lawless hope we don't crash and die lol read more

BEWARE - DO NOT DO BUSINESS HERE!! I own a Dodge Durango SRT - Because it's a high performance vehicle I have everything done for it at the dealership. I brought it in to have it looked at because my steering wheel light stopped illuminating in March of 2024. While it was there, I told them to go ahead and do an oil change. They kept the car for 3 days. When I went to pick it up, there was a huge hole on the housing of the steering wheel cover. I walked right back in to the service department, told them and they did not believe me. After arguing with one of the Service Supervisors (Steve) I did not get anywhere. I was told I would receive a call from the GM and the Service Dept Manager.. Neither of them ever called! I called and filed a complaint with DODGE and then they agreed to pay for another steering housing cover. In March - when I got an oil change I was at 41,000 miles. Fast forward 6 months to September. My Check engine light came on, to my surprise (I treat this car, better than I treat myself), brought it back to the dealership with 46,000 miles. They told me, my car had no oil. I asked them, did I have a leak, they said no. Hmm, my car wasn't due for an oil change until 46,800, so why would it not have oil? Over the summer, I had to top off every fluid on my own. And now when they said, I had no oil, I am convinced they did not do the oil change back in March. When I brought it to the attention of "Tom" the acting Service Manager, he disagreed with everything I had to say. Said he would have the GM call me the next day, hahaha, yeah sure!! The next day came and went and MR. GM never called, not surprised.. Tom called back 2 days later to offer me 150.00 to use towards my next future service at Lawless.. Thanks Tom! BUT NO THANKS.. It was never about the $$. It has everything to do with, doing the work that people pay for! I have referred so many people to this dealership. I have not one but 2 SRT's from this dealership and I will never, ever do business here again.. You've lost a really good paying customer Lawless.. You shouldn't cheat people out of doing work on their vehicles, especially when they are loyal to your establishment.. Shame on you!! read more

Internet department very responsive and will tell you anything you want to hear to get you there. Once there the sales people are friendly but do nothing for you. If you know the vehicle you want and have secured your own financing- this may be the place for you. If you need help with financing, want to know various options or you are shopping- go somewhere else, these sales people do not want to put in the effort. read more

Contacted via Web injury - Very quick response by Patrick and was able to set up a test drive for that day in just a few minutes. Arrived at dealership greeted by Patrick and assigned to a sales specialist - Albi who was very courteous and after 5 minutes or so got us into the car we wanted to test drive, We took if for about 1/2 hour drive and even though we did not buy the car it was prep'd to where it looked new. We talked with Albi after the test and indicated we wanted to look at other vehicles and asked for follow up if anything changed with the vehicle we drove. We got follow up text messages the next day and indicated we had found a better fit for us - but enjoyed the test drive experience at Lawless Dodge in Woburn. read more

If you are getting a car from there which I DO NOT recommend DO NOT Purchase any warranty from dealership directly. Go shopping elsewhere I guarantee you that you will regret being stuck to that one place that made it sound convenient, it's NOT. I got charged almost 7 thousand for 50K extended warranty. Little did I know. Repairs I needed are not covered even with the premium coverage. Besides their warranty bs I got the worst deal for a used car. Manager took me for a sucker when I was desperate and that's what they prey on. What was I thinking trusting this place...‍ read more

I was driving to my grandkid's birthday party with a bowl of pasta salad in my passenger seat when a squirrel scurried across the road and forced me to swerve to avoid hitting the poor rodent. Crashed into a tree, mirror came off, scratches all over the drivers side, pasta salad everywhere. I went to my little munchkins party anyway but the next day I went to lawless to get my car fixed and I was completely turned away. They said they just couldn't help me. Not sure where else to go so I've just been driving around with an old disc of singin' in the rain as a mirror replacement. read more

Lawless CDJR - Car Dealers Near Me - Woburn, Massachusetts

We went online and were able to get a trade in value online. When we drove 1 and 1/2 hours to buy a vehicle, they were 2000 below what they gave us on the website. This was 8000 less than the book trade in value. Their vehicle was 1k under trade in. I offered 1500 less and they refused to move on their vehicle pointing to the book value. They only care about book value on their own vehicles and not the customers vehicles. The manager hid behind the sales rep and never came out to talk to us. The sales rep was always professional and honest. It is sad they can not honor something in writing and a manager will not engage with a knowledgeable customer. Never again. read more

Do not purchase anything here. Don't service here. Save yourself the hassle. Scammer sales department- this is coming from a sales rep himself. I have reported to the Better Business Bureau. Just shady business dealings here. Look at the bad reviews, they're all related to "empty promises" and "lies". Seems pretty common here. Pretty illegal if you ask me. The sales rep Armin screwed me to close a sale. Told me in writing I have a 1 year free maintenance warranty and that was never true, it was fabricated. The Sales manger, David, thought it wasn't legit. HOW DO CAN YOU EVEN SAY THAT?! I had proof. They tried to Nickle and dime and say we'll pay for your oil but not for your entire service ( diesel). Then we have an extremely rude Service Rep, Christine, who was mimicking me to a service manager. I got a good luck text from the sales rep, no help at all. Sends me a sad face. What a joke. If I don't get a call back from someone with a resolution, they'll get one from the AG office, and that's a guarantee. read more

Went to go buy a car from them, brought my dad with me. They only talked to him. Never spoke to me. I was the one buying the car, the persons who's name is on the car's paperwork. Only addressed him, not me. Sexiest people who work here.absolutely outrageous read more

So, I just went into Lawless jeep on Dec. 17th, 2022. I wanted to sit in a jeep grand Cherokee PHEV, I was ready to drop $70,000. He said that the one in the showroom was not a PHEV, but that he had one on the lot. I still wanted to check it out, so I decided to sit inside, as the interior would be similar. No reaction from the sales person. I tried asking questions - nothing. I asked if the front seat went back and he said "the car's not on " really? He didn't offer to get the keys, nothing. He didn't ask if I wanted to see the PHEV version, nothing. Honestly, I felt like I was bothering him. He proceeded to be on his phone/tablet and didn't even get up from his seat. The sales rep was so unhelpful and rude. Perhaps it was the way I was dressed, I don't know, Maybe he thought I couldn't afford it. I don't know. I am not sure what happened to the service here. It wasn't like that several years ago. Back then, the guys at Lawless were fantastic. Today, the service was awful. Today, I was treated like I wasn't worthy to be in that dealership, I think I'll have to go to another jeep dealer , or maybe I'll just not buy a jeep at all. I'm so turned off. This is how to make someone feel disrespected. If you want to know what that feels like, walk in to Lawless Jeep dealership. read more

I'm ecstatic for Lawless that business is so overwhelmingly profitable that they'd choose to let serious buyers walk away from a Jeep, especially while one of the sales managers continues racking up miles on it as a dealer demo! Rather than write the full novel-length review of everything that was awful about this experience... The highlights: - Junior was our sales rep. He was ~15min late for our appointment, and he may have made eye contact with my wife one time through our entire 45min conversation, despite the fact she was asking questions and actively participating in the conversation - Junior didn't ask us a single question (what we do for work, what we're looking for in a new vehicle, if we're considering leasing or buying, what lease or purchase terms we'd be interested in - literally not one question). Instead, he talked about himself and 'how important it is for his monthly numbers to move this unit.' He literally said 'when I win your business, which I will win your business' at least 4 times. It would've felt way less sleazy if he had instead asked us 'what would it take for me to win your business?' (but that would mean that Junior asked us ANY questions). - At the end of our conversation, Junior confirmed that he would be in touch with both a lease option and a purchase option based on the terms that we laid out for each. It's been almost 3wks and we've heard nothing from Junior. Conversely, I've received 3 follow-up emails from our appointment coordinator and another 3 emails from Lawless' Director of Business Development since our test drive, both asking if we're still interested and if their sales rep was able to answer all of our questions. I've responded to each of those 6 emails confirming that we're still awaiting proposals from Junior. They've both responded confirming that they'll remind him and that he'll follow-up with us ASAP. Junior still hasn't been in touch, but at least the 'are you still interested?' emails have stopped. - According to their online inventory, they still have the vehicle - now with ~1,200 more miles on it than when we drove it. Whatever sales manager is driving this dealer demo as their daily driver must really love it, considering we were ready to buy as soon as Junior confirmed their lowest price! (But seriously, it had ~3K miles on it when we drove it 3wks ago, and their site lists it today (8/25/20) with ~5K miles) Takeaways: Go to Brigham Gill in Natick instead - I promise it's worth whatever difference in travel time you may experience for the respect and service you'll receive. I'm in sales. I would never navigate a conversation with a prospect the way that Junior did - it's about accomplishing their goals, not mine. Primarily, he kept trying to do some razzle-dazzle with the monthly payment. Had he asked us any questions at all, he would know that my wife is a financial planner and cares considerably more about the principal of the loan, and that the monthly payment has nothing to do with our final decision. The way that Junior interacted with us (including the fact that he never followed up on the quotes we agreed upon) was incredibly disrespectful, arrogant, and unprofessional. We let him know that we only had 1hr because it was a workday, and he started arguing with us about how valuable HIS time was (apparently it's so valuable that he doesn't have 15min in his day to call or email us with the proposals we're waiting for). Some context: We currently lease a 2018 Grand Cherokee, and are 8K miles below the allotted miles on our lease. Our best friend is the sales manager at a Jeep dealership in the Carolinas, so we're very informed of what our options are and how this process should go. We worked with Julia to set up a test drive. She was delightful and responsive. Between Julia and Ryan Forbes (Director of Business Development), we confirmed 3x that while we were test driving their 2020 Jeep, their pre-owned manager would do an appraisal to determine how much equity we have on the value of our leased Jeep since we're 8K miles below the allotted mileage. This equity would be used in lieu of a down payment on a new lease. Instead, after Julia, Ryan, and Junior all confirmed that they would appraise our vehicle, Junior informs me that they're not doing any appraisals because they can't acquire any used cars due to COVID. If that's the case, then why did literally 3 people at the dealership confirm that this could be done??? At the end of our conversation when we asked Junior what the best purchase price they could give us was, he went to ask his manager - only to come back and tell us that he couldn't actually ask his manager because his manager was doing an appraisal on a leased vehicle that they're going to purchase from another customer. Wait...what??? Didn't our conversation begin with Junior telling us that they're not purchasing any used vehicles because of COVID? What a colossal waste of our time to be so disrespected and misled. read more

Well, I'm on the hunt for van and went to Lawless. I went in person the first time and then did most of my negotiating via text. (#covid) Jordanis was the individual I was "working" with. He was fairly responsive via text; I had completed the loan application and was working with him on a deal when he simply stopped responding. After a day and half of him not answering, I called the sales manager James only to find out they sold it. Awesome communication guys. James did not care, no "Oh I'm so sorry that's not how we do business" etc. It's professional courtesy to let someone know the vehicle they're trying to buy was sold. 100% not up for working with people with low-level customer service and lazy attitudes. Do not recommend, & I will be sure to share this review with my Boston Moto community as well. read more

Do not do business with this dealership. I called 3 times over a course of a month to schedule service nobody called me back so I used the web portal to make an appointment. When I arrived for my 1:15 appointment they told me they couldn't fill all service needs. I mentioned had they called me back I could have come at time when they could fill all service needs. They repeated a few times they are short staffed and they are doing the best they can, please be understanding. I asked if they could charge my car since it's a PHEV, they said "no". I said out of courtesy for the missed calls and not being able to complete my service needs it would be nice. He repeated we are doing the best we can since we are short staffed. Then he told me to go F myself and stormed out. They even turned me away and wound not service my car. This is not my fault you are short staffed, I spoke respectfully never raised my voice just expected certain level of customer service especially with the price I paid for my Jeep you'd think you'd be treated better regardless of the number employees exist or don't exist. read more

Seller beware! I recently brought in my 2012 Jeep Wrangler Sahara Unlimited to Lawless to see if they'd have any interest in purchasing my Jeep. I was not in search for a new vehicle but to only sell my Jeep, which is in very good condition. Little background: I've spent the past week driving to other Jeep dealerships seeing what they would offer as well. Anyhow, the sales guy was a bit cold and rude but said he'd ask his used car sales manager. While they were looking at my Jeep, they had a TV on in the showroom listing the used cars they are selling. On the list was a 2012 Jeep Wrangler selling for $23,803. I'd like to point out my Jeep has 90k miles and the one they are advertising has 94k miles. Hope your sitting down, they offered me $14,500. I guess they like to try to take advantage of people. Really? They want to make $10k on my trade?? That is insane and unfair. Here is why I know they were dishonest and slimy, I have three other offers from three other Jeep dealerships that all range from the lowest of $18,400 and the highest of $20,200. They came in $4k to $6k less than everyone else and even their cars for sale list shows they can sell my Jeep for $24k-$25k read more

Lawless CDJR - Car Dealers Near Me - Woburn, Massachusetts

Lawless is an awful experience - from purchase to service, nothing is easy or pleasant. Their salesmen are quite possibly the most pretentious and condescending people I've encountered when buying a car. They belittle you and make you feel worse about yourself. "Oh you're from Woburn? You're lucky we have such pristine cars, being so close to Winchester and Lexington." Their service department sucks, it's an absolute JOKE. Incompetent from the top-down and it's impossible to book an appointment with them. Buying a car from Lawless in Woburn was a huge mistake. (Purchased in 2016.) read more

Had a reservation, everyone was very masks which was sweet. Decided to wait for my trucks 30k Maintenance, took them only 45 mins. They didn't try to sell me on useless stuff, very pleased! Plus the their waiting room is actually fairly luxurious and clean! Thanks I'll be back again! read more

No bs car dealership experience; I found lawless online using cars.com, so i can't speak to anyone visiting lawless to browse/ be sold a car. However, my experience with the salesman was both professional and friendly. At the dealership, he understood quickly that i had done most of the prelim research on the car, and briefed me with only the vital info, plus some new info on maintenance when i asked. He kept me up to date the whole way through via text, and was very understanding of my wanting to use the newest technology, like sending insurance paperwork via internet. Overall a fantastic experience, recommend it to anyone who does their homework before going to the dealer. read more

Worst service department can't diagnose or repair vehicle right car there 3 months still having problems with work they preformed

Took my Jeep Wrangler for service they didn't do a good job my Jeep start to shake after they change my tire Never did a balance again took the car again and kept it there for another day they never offer a car or even a ride so again checked it for me saying nothing wrong But they suggested a new set of tires 1200$ Battery for the remote never been fix or change Midas fix the car for me after I went to my mechanic and he told me nothing wrong with yr tires Same as Midas they told me the same , I got a great service they did balance for the wheels the car is driving great after all . I'll never go back there again Some employees were nice at the place read more

UNSAFE WORK DONE BY SERVICE DEPARTMENT!!!!! This is an abbreviated version because this review contains more characters that allowed. The full review can be read at https://info.brogen.com/downloads/LawlessReview.pdf if you want to read it all. The level of pure apathy for the severity of the poor service that could have resulted in catastrophic injury or death of one or more of my family is absolutely abhorrent!! I bought a 1998 Jeep Wrangler Sahara edition for my 17 y/o son from a private sale. The previous owners had kept great maintenance records and had receipts for work done covering more than 10 years. However I wanted to get the Jeep inspected by professionals to ensure it was safe overall, especially the steering system and that there wasn't something I had missed as a lay person. I called Lawless CDJR in Woburn and scheduled a "Multipoint Vehicle inspection" for July 19 2021which is a service they provide for $175. That was the genesis of the absolute horrible experience that could have easily resulted in one or more of my family being seriously injured or killed. The digest version is they were supposed to use the new parts that we had already and anything else that needed to be replaced could be ordered. The attached image is of the passenger side of the Tie Rod Adjustment Sleeve. For the uninitiated, this bar connects the driver and passenger front tires together and the end that is supposed to thread into that sleeve is used to properly align your front end AND keep your tires pointed straight down the road. There are supposed to be threads in the end there but they are for all intents and purposes stripped and provide no connection/adjustment capability. When they tried to do the front end alignment the tech noted that it was frozen and they had to take a torch to it in order to free it up (see pic). They replaced the old tie rod end but did not replaced the tie rod end adjuster sleeve with the stripped threads. They simply slid the end of the tie rod into the sleeve and using a single 1/2" clamp nut bolt to pinch it together. This came a part on me while I was driving (see detailed review for more info). This SHOULD NEVER HAVE HAPPENED! In NO world of professional mechanics should this part EVER have been reused! It was a complete lack of concern for the safety of their customer. The response from Lawless service manager has been absolute apathy to the seriousness o the situation. I'm making this public so others can protect their families. read more

Lawless CDJR - Car Dealers Near Me - Woburn, Massachusetts

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This place is amazing! You need to make Lawless part of your Jeep/Dodge search. When we came in unannounced on a busy Saturday we were helped and greeted right away by a professional sales floor everyone made us feel comfortable. Fast forward to our experience with Chris Bavaro we can not say enough abouT him. He and my wife and 2 yr old daughter hit it off great- he provided options and recommended our approach on exiting the existing lease we were in. Chris who is still in school knew an amazing amount About the cars and the process which was amazing. You could tell he was genuine the thing that really impressed me he went out of his way from looKing for rebates to helping us take the car home ex. we finished the process late Saturday and he will have the car ready for us on Monday (he mentioned he is going to meet us for the delivery after his classes on Monday) Again Great experience. No BS. Not to mention our previous Jeep lease was a disaster so to come out with a positive experience and feel we were treated better than fair is the whole reason I wrote this review (I rarely write reviews). read more

Let me tell you a little story, it was on a relaxed Sunday. Two females we're running around doing errands, so not "dressed to the t". Stopped by the Lawless dealership, to look at the brand new Recon Rubicon sitting in the front. It has the window sticker removed and another placed with only "Market Adjustment" $7,500 Total $63,000 and some change. Nothing else. No one approached us. So went inside, started to look at 2022 Jeep Grand Cherokee L with the 3rd row. No one approached us. No "good morning be right with you". No "I am sorry, we are busy someone will be with you". No customer Service. Three employees walked by and never made eye contact. Left came, back in and went to service desk, asked is there anyone that could help me. She was wonderful. Finally, a salesperson came up to me reluctantly overhear my conversation with the service person. Me: is that Recon for sale? SP: Yes. Me: Do you have anyone interested in it? SP: No. Me: Why is there a "market adjustment" of $7,500? SP: With a smirk on his face he says "That is the state of the world today". (Price Gouging) Me: So, your telling me I can go order the Jeep, directly from Jeep, cheaper than buying it from you. SP: Jeep will add it too (which is incorrect, I had a friend just buy one from Jeep and no extra $7,500) Salesperson just let me walk out door. I am assuming that they thought, we couldn't afford a vehicle the way we were treated. Little do they know, We could of paid cash for anything on their lot! Talked to another Jeep dealership, that will order my Jeep without the $7,500 "Market Adjustment" and said they never heard of such a thing. Lawless should never judge a book by it's cover. It just let a cash sale walk out. read more

It's just like the other reviews you've read stay away from the service department these reviews alone should tell you there is bad management! Brought my truck in to be serviced along with a couple of miscellaneous items to be fixed the truck was in their possession for three days they were unable to diagnose any problems and I asked them to change the spark plugs that didn't happen because they're still sitting on my passenger seat when I picked it up asked them to fix a coil paperwork states they checked all and found nothing well if they checked them all they would have noticed one was missing the rubber boot with a spring that completes the connection from the pack to the spark plug that is still missing after picking The vehicle up while the vehicle was in their possession they tried telling me that they think the transmission is bad they never really got around to diagnosing it and I didn't feel like waiting any longer so I read some reviews online after reading the reviews I decided to take the truck away from them because I was very uncomfortable having them work on it anymore I feel as though I made the right decision after I got the truck home and was able to inspect it they didn't fix anything they were supposed to. save yourself save your vehicle and your wallet go somewhere else Here's an update after getting the truck home read more

Lawless CDJR - Car Dealers Near Me - Woburn, Massachusetts

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They scam you out of your money. This has been the worst car buying experience I have ever had in my life. One major tip to anyone looking to buy a car DO NOT COME HERE read more

And guess who's a/c isn't working again? I'm not going to bother with trying to use the 100 max for life warranty I paid for because lawless won't honor it without a major hassle. Don't let them talk you into a warranty. read more

If you're over 65 don't go here alone to look at a used car! Unfortunately elder emotional abuse and financial exploitation laws don't apply to manipulative, lying salesmen and ruthless tactics used by management. And never give them your car keys because you won't get them back until they have you in tears. I wrote letters to State Senator and Representative with suggestions to require disclosure on car appraisal value; "best" interest rate for you, and "hidden" closing costs to be posted. And there's no Chrysler corporate office consumer assistance department to write a letter to inform them of a bad dealer. read more

It's times like this when I wonder why zero stars is not an option. I would recommend going literally ANYWHERE else for a Jeep. I have been in multiple times because I leased through them & my oil changes are included. But I cannot wait to be done with this dealership. Any time I have inquired about a new car or trading in mine, I am met with the absolute worst attitude, treated like answering my questions is a total inconvenience (not sure how when their showroom is empty), and they're so condescending. How this place does any business is beyond me. They're the actual worst. read more

Great service really liked the professionalism of service folks called last min and they were able to accommodate me for emergency battery change. Thanks guys read more

Lawless CDJR - Car Dealers Near Me - Woburn, Massachusetts

Boo for these guys. We called ahead to Make sure a car we were interested in was there and available for test drive. They checked and said "yup! Come On down!" So we drove for an hour and arrived at the appointed time. They took our licenses, home address and phone numbers. Then we waited for about 20 minutes for the "boss to okay it" -- it was an expensive car. The boss called back and said test drives are not allowed for this car. Thanks for wasting our time. Not sure how they expect to sell any cars at this place. read more

Don't waste your time making a service appointment here. I scheduled an appointment for 730AM and noted that I would be a "waiter" Over an hour later, they finally pulled my car into the shop. Did NOTHING, pulled it out and told me that they are incapable of doing an oil change. Absolutely ridiculous!!!!! read more

So, after a grueling, disappointing & dangerous 7 months in a brand new $40,000 Jeep, that broke down on the highway, would stop accelerating in the middle of driving, I gave up & thought what is my sanity & safety worth? It was worth writing a $7,200 check to unload this lemon. I literally wrote a check for $7,200 to get rid of this lemon. (I could not apply the Lemon Law since I purchased the Jeep through my corporation). So, I put $5,000 cash down, paid $7,200 to get rid of the lemon & am out $12,200 but so relieved that I will no longer be in that Jeep, that was unreliable from day one. I will NEVER forgive Lawless for their lack of integrity, they should be ashamed. My prediction, you cannot treat customers this poorly & stay in business!! read more

I was pleasantly surprised by Lawless on the purchase of my new Ram 1500 Rebel. The price we worked on online was what it was when I came in to the Dealership. No gimmicks (IE no discounts that I didnt qualify for. No switches. No high pressure sales.) My trade was handled professionally and with Edmund's TMV pricing (No Kelley Blue Book with its low trade values) Just a great deal without any nonsense or games. My kind of dealership. Tofik was a pleasure to work with! read more

Lawless CDJR - Lawless' showroom. - Car Dealers Near Me - Woburn, Massachusetts

By far the worst experience. My friend went to the dealership and agreed to a price on a new 2022 Jeep Wrangler. He negotiated a price and upon of arrival the following day the dealership then proceeded to add an additional $10000.00 to the price. When he asked to speak with the manager he was treated very hostile and was told that was the new price. This is a complete example of bait and switch. Illegal, unethical, and immoral business practice by this dealership. I have spent 27 years as an executive manager for dealerships and this practice is saddening and in violation of the manufacturers dealership agreement. STAY FAR AWAY FROM THIS DEALERSHIP!!!!! read more

My experience with Lawless was phenomenal when dealing with Kyle. He listened and didn't try and push me into a car I didn't want. I ordered a 2023 Jeep Grand Cherokee L Limited. I waited 2 months for my car to come in. When it did I walked in the dealership with financing already in place. Kyle wasn't there so I dealt with Noah. This is where things went down hill FAST. First, my husband and I saw a Jeep Grand Cherokee on the floor that we knew we had to have. It was beautiful. My husband decided he was going to purchase that one and I would get the one I ordered. Noah came across as overly polite at first. He asked if they could try and beat the interest rate our bank gave us. Knowing we are well qualified buyers I was like you can try. He asked what interest rate our bank gave us and I told him that was irrelevant the only thing that mattered was what interest rate they could give me. He's like yeah yeah ok. So he comes back and says I'm sure your bank did better but if you finance through us you can take your car home today. (I didn't have a trade in so I didn't have a license plate for the new car) I said I waited 2 months obviously I'm a patient person and can wait another few days. So he's like you can refinance at your lower rate as soon as you drive off the lot. I said why would I refinance when I already have a loan with a lower interest rate than what you can give me? So he leaves to "talk to the manager" and comes back and says so USAA takes weeks to pay and we need to be paid within 4 days and then said 2 weeks. He couldn't keep his story straight. We were like it's 2022 USAA can overnight you a check. He leaves again and comes back and says look, we might need to part ways because you're not willing to finance in house and that my car would sell by the end of the week. I said well it won't be to me and walked away. Kyle contacts me within 30 minutes saying the manager felt like I thought they would benefit by financing me and that they wouldn't and that was the misunderstanding. I said I would hope you would benefit. If you got me a lower interest rate I would be benefiting so you should benefit as well. I told him I was taking my business elsewhere. Kyle was an excellent communicator and apologized for what happened. If it wasn't for him humbling himself and taking responsibility two sales would not have happened that day. Kyle is the biggest asset Lawless has. He's young, but could teach everyone there some things. Lawless should hold onto him tight and give him a raise because he's seriously the best ever! read more

do yourself a huge favor. DO NOT BUY A CAR HERE. I bought a car here 10 months ago and the last ten months have just been a nightmare. The staff lies through their teeth, they blame things on each other, and make mistakes constantly. They are very dishonest and am not surprised they have such a bad score on yelp. I can back up my claims 7816320894. TRUST ME stay away, keep driving, you dont need these people in your life. read more

Great experience with Jordanis and management. Stopped in in announced today. Which in this world is huge. He took great care of me. Easiest purchase ever. Especially during the quote pandemic. Thank You Jordanis. read more

We found a vehicle we wanted but were unsure of the financing as vehicles were expensive. After texting back and forth we were told a deal could be made. I filled out the financial information, which they never ran, and was then told the deal couldn't be made. I called and was insulted by the salesman. I then tried to contact the sales manager saying we would still take the car. No response. I wouldn't recommend this dealer to anyone. read more