I called this company to have my mower serviced. I was very thankful for the prompt pickup and service I initially received over the phone. However things went significantly dow. Hill from there.
Over the course of 6 weeks now (yes I still do not have my mower back) I've been given Wrong information on top of false promises of a follow up calls. After 3 initial calls of diagnoses, false time lines and an overall lack of communication spanning over a month... I called in yet again. To be told the mower was mis-diagnosed from the beginning and now they had to order different parts and were "still working on it" upon this call, which was now 6 weeks in. I got no apology, no sense or remorse or effort to prioritize this now in any capacity....
Until I completely called him out for all of this.
6 weeks total.
4+ phone calls almost all of which has been lies or false information with a complete lack of follow up or apology.
So then I ask what's the time frame to resolve this.
"Well depends on when the part comes in"
When will the part be in
"Well I don't really know hopefully this week"
It's 2024 guys. We have tracking and you order these parts for mowers on a regular basis. You should know a time frame / estimate.
So now. I wait. In a response for when parts come in. Not knowing what's actually being done, what I'm expected to pay or when it'll be done.
Needless to say. 100000% will never come here again and you shouldn't either. read more
