As soon as we arrived, Strike 1:
We weren't informed about the change in breakfast policy. The sad, cold breakfast was wrapped up in the fridge. It isn't something we'd eat. We expected the usual hot sausage and eggs with warm fresh sticky buns delivered to our room in the morning. The hotel stated that due to COVID, a switch to a cold, complimentary breakfast was implemented. Where was my discount from the usual high rate of $250 a night, then? There wasn't a discount. Are we pretending the cost of the breakfast isn't included in the rate? We both felt this was a slap in the face. The hotel claims we were informed in the follow up email upon booking. I checked that email, and there was a single sentence which read: "Complimentary breakfast and beverages will be in mini fridge." I didn't see this, I didn't confirm this, and no one reached out.
Thirty minutes into our stay, Strike 2:
Don't expect to watch tv using the wifi they provide. Attempting to stream Hulu & Netflix on the outdated smart tv left us with constant loading errors and a frozen screen, we couldn't watch our favorite shows. Disappointing.
An hour into our stay, Strike 3:
We had a beautiful stone shower in our room. I was really excited. There was also a space heater placed on the ground of the bathroom that had a sign that said we could not turn it off. The shower had no walls, and no adjustable shower head, so while the shower got to the appropriate temperature, we held on to the shower curtain to control the water, but the water still pooled uncontrollably onto the bathroom floor. We quickly moved the space heater onto the counter, and hope the Inn realizes this is a potentially fatal hazard. What if we had been drinking and not noticed? Or if we were old and not fully with it?
We tried getting into the shower, and as soon as the water hit the stones, the foul and unpleasant odor of a dirty aquarium came out of the stone wall. My fiancee gagged, could not stand the smell, and had to get out without being able to take her shower.
We decided to stay positive, and go out for brunch the next day, so we got in bed.
The Final Straw:
We quickly realized that the ground lights illuminating the pathway and patio outside could not be turned off, and there were no curtains to block the light from outside. The light flooding into the room through the blinds prevented us from falling asleep. Simply adding some curtains would provide guests with a dark room to sleep in.
In addition to this, the sheets smelled like cheap commercial grade laundry detergent I can only compare to the smell of a hospital room. Both my fiancee and myself were terribly itchy from the sheets.
We were so uncomfortable that we left the inn and drove an hour home, exhausted at 1 in the morning. We left a note and a voicemail explaining that we were unsatisfied.
The Bed and Breakfast's Response:
In response to our written note explaining the issues with the room, the hotel staff member insinuated:
1. We are stupid. (stating "you know there are blinds in the room, right? And you can close them?")
2. We are liars. (stating "We get requests from our guests to buy our sheets because they are so comfortable, we've never had a complaint like that before.")
3. Our needs are unreasonable. (asking in a condescending and irreverent tone about our problem with the sheets, "are you guys just really sensitive, or something?")
4. We are crazy. (Because we don't want to sleep in a room that isn't dark)
The owner decided to refund only $100 of the $500 dollars we paid, explaining that her taking our money was appropriate because of a cancellation they agreed to make at no cost in October of 2020 (due to us testing positive for the Coronavirus).
We simply want to be heard, and to receive the decency of a refund from this Inn, but instead the organization has insisted on keeping $400 of ours that we worked very hard for.
We want to warn anyone considering coming here-- it's not worth the money. Please find another place to stay. read more