The one thing I cannot say exactly was how much we paid for the room because out of the thousands of hotels that have stayed at and reviewed throughout my entire Yelp career, this room felt like a above average budget hotel. We enjoyed it there was a balcony outside but that balcony rail is absolutely loose it seems like a liability waiting to happen. There's plenty of tourists here and a lot of people will act like they forgot how to park or they expect top notch privilege which will make going up to the front desk a giant pain upon arrive . If you see a parking spot near the front just take it and walk in and check in . Some of the amenities are pretty cool but I do feel like this place was a bit overrated for the time being. This place felt very outdated as well but this place can be pretty much dead at certain times of the year. The breakfast here is solid but it is absolutely expensive if you go for the Continental package. They charged me $54 and it wasn't even all that good it's probably worth $30 at best. If I knew it was going to be that expensive and underwhelming I would have walked to the gas station and probably paid $10. I will say that there are Lobby shines bright and so does their bar. Whenever there's a party going on usually there's a lot of life going on over here. If you're going to go anywhere and not drive , I recommend taking an Uber and not a Lyft because the price difference is huge. For an expensive stay, I will lean that this place was a 2.75 star experience. So I will leave it at three stars. read more

Make some investment in your cleaning and capital infrastructure. This place is pretty dingy. I get it: location, location. Boy, do they take advantage of that and priced way too high for what it is. Rooms were out of an old Howard Johnson's painted over. Soft, old mattresses. Not clean - there was blood on comforter. Front desk said it was rust from an iron - BS. I get water problems but that's because you aren't doing regular maintenance. This probably was a great place long ago, no longer. I suggest you stay somewhere else. read more

I had an outstanding experience at The Abbey thanks to Illeyana--also known (and now forever remembered) as Ms. Goldfish. From the moment we walked in, her energy, attentiveness, and genuine friendliness set the tone for the entire visit. She was on top of everything--quick service, great recommendations, and always checking in without being overbearing. It's rare to find someone who makes you feel both taken care of and completely relaxed at the same time, but Illeyana nailed it. The nickname "Ms. Goldfish" fits perfectly--she kept things fun, memorable, and just a little bit legendary. If you're heading to The Abbey, do yourself a favor and ask for her. Customer service like that is hard to come by. We'll definitely be back! read more

Very rundown hotel, not worth a price at all I spoke to the Cleaning staff directly asking for more hours and to have my routine they let me know they would I left for a couple of hours came back to my room was so dirty. I called the front desk with the phone in my room and on my cell phone they never answered. I had to go to the person and when I spoke to them, they said someone will come to clean my room in a couple of hours. THEN THEY NEVER CAME read more

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ad our grandchildren hysterical for most of our trip. Employees by the pool are under attack constantly. The prevalence to allergies leaves us astounded that management ignores the problem. They are setting themselves up for serious repercussions. read more

This place has somewhat gone downhill. The place is overly priced for the quality you get. The rooms have not been upgraded for nearly 10 years and you used to get a pass to the Avani spa and now, no longer. The resort fee alone cost $25 on top of the room charge that included s'mores, wifi, board games, etc. Kind of a waste of money if you don't have kids. Not sure this is a place I'll travel again for a getaway, which is a bummer because it's a prime location. read more

The Abbey Resort - Venues & Event Spaces Near Me - Fontana, Wisconsin

This is a really nice resort with great amenities including multiple heated pools. It's great for families as they have an arcade and wading kids pool and kids activities. There's 3 restaurants, a gift shop, and coffee shop. Free parking, easy check in. The only downside is that it's on the opposite side of the lake away from Main Street and all the restaurants and stores. It's about a 20 min drive into town. read more

I booked 8 months in advance for my nephews wedding. I think they could screw up a 1 car funeral. I requested pool view in the same area as a family member. Then I cxd my Friday more than 30 days in advance. I spoke with Elis 7-20-26. I repeated multiple times cx just Friday I was keeping Saturday. I noticed a refund of my deposit on 7-24-26. I called and spoke to Liz who was rude and said I had to keep both days to keep a reservation of course nothing of the sort said on previous call, I told her I was coming for a wedding and she said it did not matter. I said well I would be happy to give a list of names who currently have Saturday only reservations. She was not happy and said I need to speak to my supervisor. When she came back she appologized and said as a courtesty for their error they would give me a harbor view with 2 queens. I had already had 2 queens and wanted pool side, but at this point I excepted. They were supposed to send a confirmation never did so I had to call again spoke with Arely. Arrival day was even worse. Spoke with so many people like Sarah ,Katherine, Vanessa. They wanted $75 for requesting early check in, some family were told $50 and some $25. What a racket. They kept saying no rooms ready yet but my niece arrived at 11:30 and called us and said she was going to check on her room and then said it was ready and it was the same area I was supposed to be. Then the said the could give me a room on the 2nd floor because it wasn't occupied. I said fine. She said I will text you. 3 1/2 hrs later when mass was over for the wedding I get a text good news your room is ready. I went to check in and I asked where it was. When I got there it was no where near family nor was it harbor view, nor was it pool view, nor was it on the 2nd floor. Here is a picture of the my view. My experience ruined my time at the wedding. I had alot of family members who experienced the same. I would think twice about booking a wedding here. read more

The Abbey Resort - My view from my room at the Abbey resort - Venues & Event Spaces Near Me - Fontana, Wisconsin

Went to enjoy with family to "flick and float" where you watch a movie in the pool and signal was lost. Went into the room and no signal on the TV. My family and I were extremely disappointed and no compensation offered or apology for the inconvenience. We were planning on coming back, but we will just stay at lake lawn lodge next time. read more

The Abbey Resort - No signal on the television in the room or at the flick and float. - Venues & Event Spaces Near Me - Fontana, Wisconsin

First time here and would definitely return . We spent the night here Thanksgiving night and the place was bustling . Staff goes above and beyond . Rooms are quaint and cozy . Coffee shop off of lobby has great service and coffee at reasonable prices read more

The Abbey Resort - My room (king ) - Venues & Event Spaces Near Me - Fontana, Wisconsin

The Abbey Resort occupies one of the best locations on Lake Geneva, but unfortunately the experience is defined by poor communication, visible underinvestment, and inconsistent execution. From check-in onward, it became apparent that the staff was operating without clear systems or leadership. Employees were generally friendly and plentiful, yet communication between departments routinely broke down, creating unnecessary frustration throughout our stay. The property itself shows significant deferred maintenance, making it feel dated rather than timeless. Most disappointing for a lakeside resort, there is essentially no swimmable lake access, which is a major omission that isn't obvious from the marketing. Our suite reflected many of these same issues. Housekeeping repeatedly stocked the room with only three bath towels despite there being four registered guests. A simple request for additional towels took several hours to fulfill, even though we needed to get ready for a business engagement. The blackout roller blinds were poorly installed, leaving noticeable gaps that allowed bright morning light into the room. The mattress was also well below the standard expected at this price point, making for an uncomfortable night's sleep and reinforcing the impression that the rooms have not received the investment they need. The resort's amenities also fell short. The outdoor jacuzzi was out of service, there were no umbrellas available anywhere around the pool, leaving guests with virtually no shade during the day. The spa's men's locker room was disappointing, with missing tiles, rust, deteriorating grout, and poor finish quality that made it feel more like an aging high school locker room than a resort spa. To make matters worse, the staff neglected to turn on the steam room before opening. On the positive side, my deep tissue massage with Reina was excellent and was one of the highlights of the trip, although my wife was considerably less impressed with her treatment. The recurring theme throughout our visit was not only a lack of effort by frontline employees but a lack of management, training, and operational discipline. It often felt as though managers were constantly putting out fires instead of developing their teams and maintaining consistent service standards. The Abbey has tremendous potential because of its location, but until ownership invests in both the physical property and stronger operational leadership, it falls well short of the premium resort experience its pricing suggests. The pathetic thing is the feckless response by the management to reviews. The reviews all say the same thing. Fix your problems that have been clearly laid out by several customers. Keep your canned responses to yourself! read more

Housekeeping/staff took my personal property from my room/pool area. When I brought this security issue to management's attention, they completely cut off communication and stonewalled me. They care more about hiding from legal liability than guest safety and basic customer respect. Stay elsewhere if you value your belongings." read more

Came to lake Geneva and stayed at The Abbey Resort for a night. Located right near the lake, it is in a great area. It is on the other side of the lake as downtown Lake Geneva though. The resort offers a lot of great amenities including a spa, gym, large pool, and more. There are several on site restaurants, although we didn't end up eating at them. I enjoyed using the gym and was surprised they had a stairmaster! Checking in/out is really easy. Staff seem pretty friendly and helpful. The resort is clean for the most part as well. The rooms aren't anything too special, but adequate for a good stay. I will say they appear a little outdated. Overall, had a short, but sweet stay here. It is a nice resort located by Lake Geneva! read more

Growing up I remember my mom telling me the Abbey was one of the nicest resorts in or near Lake Geneva so I couldn't wait to go since I love Lake Geneva. I've stayed here twice now, both times after finding a Groupon, and both times we were given rooms in the back of their large complex with views of the parking lot. It would have been nice just once to have a decent view and not such a long walk from the lobby. It was obvious we were being penalized for having Groupons. It's a beautiful property with indoor and outdoor pools and lots of amenities. Both times they were super busy and parking was very difficult. They're about 20 minutes from the town of Lake Geneva which I didn't mind because we drive and it's a lot more peaceful, plus it's close to the beach and other scenic areas. Parking is just challenging if you come in late, and don't have a lot of bags to carry! The rooms were clean and bathrooms looked like they were upgraded. I appreciated the coffee and having a fridge for our leftovers. They have a nice, somewhat expensive restaurant and a decent cafe, but we chose to eat off property after trying both. I'm glad I've experienced staying here but I'm glad there are numerous options for Lake Geneva because I love it there when I need to get away. read more

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If you are looking for a nice getaway with your kids, this could be your spot. There are resort fees for all the amentities offered....fire pit, games, recreation...that could be of interest to you, but don't be fooled by the quoted room price. Can't beat the harbor view rooms either, ask for one. The morning sun off of Fontana lake is gorgeous anytime of the year. We will only rent a room here for use of the Spa facility if we purchase a package deal in November/December. You get more bang for your buck that way...a definite DIY spa experience on a low key weekend. If it's busy, good luck cause there doesn't seem to be a shared understanding of peace and quiet based on our last visit. And call beforehand to see if the hot tub is working - not something you want to miss out on. read more

The Abbey Resort - DIY spa experience - Venues & Event Spaces Near Me - Fontana, Wisconsin

Arrived and rooms were not ready. Arrived at 2:45 did. We did not get our room until 5:45pm. The lobby was super hot and muggy so it was uncomfortable to wait there. My friend did not get her room until 6pm. Front desk staff was rude and did nothing to compensate for the inconvenience. The person that checked me in, had rough English which made anything he said hard to understand. Not a good first impression. Day 2!!! NO RUNNING WATER!! In my building 6 and can't get another room because non available. So, no shower or flushing toilet!!! WTH read more

I had a fantastic first visit to this resort. The front desk staff was incredibly friendly and efficient, making check-in a breeze. Parking was conveniently located right up front. We opted for the harbor view room, which was stunning. However, keep in mind that you'll likely spend most of your time outdoors. If you're planning to spend a lot of time by the harbor or Lake Geneva, I suggest saving your money and getting a general room without having to pay a half price. While the resort is quite large and offers a variety of amenities, I wish they would have provided a guided tour to help us explore it. It's a bit of a maze, and we missed out on some of the hidden amenities . However, overall, it's a great place to stay, especially if you're looking for a convenient location right on the harbor on the other side of Lake Geneva. read more

We enjoyed our stay here as there are many things to do with your family nearby. The beach, rent wave runners, pool, etc. The problem I had was when I reviewed the charges for the room. I had reserved 6 rooms and wanted to be sure that the rooms were adjoining for my grandchildren and their parents. So 3sets of adjoining rooms. They told me that to guarantee adjoining rooms I would have to pay an additional $75/room...ok..whatever I thought it was important to do that...it was actually a cost of $150 plus taxes! I mean seriously..it was for EACH ROOM not each connection! A bit ridiculous if you ask me! I disputed the charge and they won't budge! Be sure to review your charges!!! read more

Arrived and rooms were not ready. Front desk staff was rude and did nothing to compensate. We were here for a wedding and in no way did they make us feel special for being there. The hotel itself has potential but it's old and rundown. It could use a facelift. Hallways smelled like weed. Rooms were very outdated. The map and the buildings/room #'s made no sense. Pool area was not super nice either. Wedding itself onsite was beautiful and fun though. read more

Wow! We were greeted with wine and water, and things only went up from there! We called to request a box fan because we forgot our travel fan, and Keanu and Omar definitely delivered! Physically and timely...within minutes, we had what we requested! Five stars to the max! read more

This resort has taken a significant downturn within the last 10 years. It truly is work to stay here. The best part of the trip was the time we spent outside of the hotel. From the moment we got here we were inconvenienced. 1. We checked into our room and there was no hand soap, tissues, or conditioner. 2. There are only a few entrances to the resort instead of having an entrance to each building to make it easy to bring stuff to and from your car. 3. The gift shop is crazy expensive, bottled water is almost $4 a piece and a case of beer is $80. 4. The TVs in the room are completely locked down and you're unable to screencast Netflix. Your choices are 30 basic channels of infomercials and $25 movie selections that are mostly from the 90s. 5. The room service for food ends at 10pm and the vending machines were bare, there is no where to go for a late night snack. 6. If you go to the restaurant to order food to go, they won't do it. They'll refer you to calm room service for your room forcing you to leave a tip. 7. If you want a cart to bring your luggage to your car, a bellhop has to supervise you and watch you do it the whole way. 8. On our last day the boiler was down and there was no hot water to take a shower before you check out. 9. We asked for a plate at the front desk to warm up food in the microwave (only one shared microwave is available for each building), and they couldn't find any. In short, this place is like a glorified motel 8 that doesn't truly respect their customers. Their operations are only convenient for them and nothing about the stay was easy. We almost felt like we were in a prison. I did enjoy the stay 10 years ago but we were very disappointed by how it is currently ran. read more

The rooms were slightly outdated but did feel fairly clean. We had a nice view and it was a relaxing stay. However, the amenities aren't great. The pool was aggressive in its chlorine smell, as was the hot tub. The hot tub actually left us smelling like chemicals for 2 days, even after 3 showers. The place feels like it wasn't to be a relaxing retreat for adults, but then has a kiddie pool and an arcade... neither rod which are that nice. The TV is fine, but there's really not great options of movies or channels. The movies they had were pay per view and insanely expensive. For this price of a hotel, I had expected you'd be able to at least login on your own streaming services or at least have a selection of movies on demand included in your stay. The restaurant was crazy expensive. I can't see anyone paying that much for a hotel restaurant. Honestly the food pricing of the entire area was an issue. Some of the worst and blandest food I've ever had was along the lake. The biggest issue was the layout of this place. You need a map to find anything. There are signs pointing to the Spa but then they stop and you're just standing in a random hallway. One front desk person did a horrible job of explaining where things were. Luckily the next person we asked drew us a map (even though it was still pretty confusing). It's a large place and we spent way too much time to figure out where things were. It's a shame the hotel isn't as nice as it could be. The area is beginning for a more adult oriented, relaxing hotels with solid amenities. Great view and location. Just needs an overhaul on the hotel's offerings. read more

The resort is ok. If you don't really like having too much fun. If you'd like to go and just relax it's ok. But for the price I'd like to have a little bit more excitement. Or a free boat ride. read more

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If you're looking for a venue for an event this place seems like a good choice. However, if you are just a duo traveling, there doesn't seem to be much available to do. There is no water sport offerings even though the hotel is located near the marina. There are no bike rentals offered to ride around the shore. The rooms are slightly outdated. The restaurants and bars have little to nothing to offer (except a good pianist). The workout facility is located in the spa so the hours are limited (and you need to get a code to use the bathroom... weird). There are no fitness or wellness classes offered. The check-in and out process was quick and simple. There is ample parking too. Overall very average. read more

Oh what could have been...they Abbey is a shell of its former self...in my opinion. We stayed here 6 years ago and loved it, it was cute, offered so many activities and the surrounding area is gorgeous. This experience was just not great - I came for a staycation, and after staying at the grand Geneva last year, this was just such a stark contrast in a negative way. We stopped by the front desk around 3:30pm, check in was at 4pm a they didn't have rooms available (despite my friend having pre checked in), which is fine. We went to a nearby coffee shop to wait for the text that our room was ready, that text didn't come until about 40-45 min after check in. No apology for the delay, offer of late checkout for the inconvenience, or explanation of amenities from the front desk. There was also very limited in the resort for food/drink before 5pm. The activities all end fairly early or before check in/start after check out, so those in town for a day or two cannot partake. The ones that are available are around dinner time. We got to our room, and there were blood stains on both the sheets on both beds. The room was freezing and the door to the shared balcony was not properly locking. The room itself was a good size and bathroom was nice, but the wood and trim was falling apart in the room. These rooms need a full update. Overall, I would recommend the area but not the resort itself. read more

If I could give -0 I would. I recently stayed at The Abbey Resort & Spa from Friday to Sunday, and unfortunately, this visit was a very disappointing experience. I have been to this resort at least six times before and have always enjoyed my stays. However, this was the first time I brought my service dog due to a medical condition, and the way the situation was handled made me feel extremely uncomfortable. At check-in, I informed the front desk that I had a service dog. They asked the required questions, and I answered them appropriately. Despite this, just five minutes later while walking down the hallway, I was stopped again and told that the resort is not dog-friendly. This interaction was not only confusing but also embarrassing and upsetting. As someone who relies on a service dog, I expect a basic level of understanding and professionalism--especially from a resort of this caliber. Instead, I felt singled out and unwelcome, which completely changed the tone of our stay. The discomfort was significant enough that we genuinely did not want to remain at the property. I've stayed at five-star hotels that treated my service dog better than I was treated here--and honestly, I'm okay with that. What's not okay is feeling disrespected and unwelcome because of a legitimate medical need. It's disheartening to have such a negative experience at a place I have returned to multiple times in the past. I hope the resort takes the time to better educate their staff on service animal policies so no one else has to go through a similar situation. Based on this experience, if you rely on a service dog, this is not the resort I would recommend staying at in Lake Geneva. read more

Recently had my first stay at The Abbey Resort. Without having been able to enjoy the scenery or outdoor portions of the property, I'd probably call this a 3ish star hotel. It seemed like the main areas of the resort (i.e. front entrance, lobby, dining areas, and bars) have been updated somewhat recently. The entrance was very welcoming, especially with all of the holiday decor this time of year. They have a little coffee shop off one part the lobby, along with a bar through another - both we enjoyed during our stay. This place is kind of a maze with how big it is, so be sure to have your little map handy they give you at check-in. It can be tough to navigate. We zig zagged to building seven where our room was. The room itself was fine. Nothing fancy or updated. Our king bed was comfy, as were the pillows. Bathroom was alright - could have used a little water pressure upgrade in the shower. We didn't dine here at all, but there are eateries on-site. On our visit however, we did go to the downstairs bar/restaurant to enjoy a drink and the Saturday night live music which was fantastic. It looked like there was also a holiday party and a wedding going on in other various spaces within the resort, so plenty of event options here. Can't speak to the other amenities like the (very large) spa, pool, movie theater, etc. as it was a pretty short stay for us, but it's wonderful how many things they do offer. I wouldn't jump at the opportunity to return, but it was still overall a good experience. read more

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I think this place *used* to be something. The architecture and scale of the A-frame section is awesome. Sadly, our room had seen better days - beat up trim and tile, TERRIBLE bed, clanking A/C unit that kept us awake. Really felt kind of run down and past its prime everywhere. Food in the restaurants was passable but not great, service was mediocre. Wanted to love it as it's in a beautiful location, the grounds are gorgeous. read more

This resort is a solid 3. The rooms are clean but outdated. There is a pool and a small cinema on site where they show older movies and host shows. Their place is not great for breakfast. There are a few local coffee shops and restaurants that are in walking distance. This resort is on one end of Lake Geneva it's about a 25 min drive to downtown Lake Geneva shops and restaurants. read more

This place is old and tired. I can get through that, but....the room rate assessed did not match the wedding event group rate we were quoted. The exterior door had a broken lock, so only the deadbolt. No printed channel guide for the TV. Seriously? Ice making machine nearest our room didn't work. Yeah, one and out. Too many other options for lodging. Has management ever heard of ABnB? Amongst all the other options/competition in Lake Geneva and around Como? read more

We booked this as an out of area family because it was billed as a full service resort, but it is anything but. We are paying $800 a night to stay in one of their villas and nothing except access to the pools is included. The kitchen is sparsely equipped, and there is nothing available to take to the beach such as chairs or towels or beach toys. All are available for purchase but this isn't practical as we will have to fly. The drains in the tubs don't drain well, many lightbulbs are out, etc. We would have better off at an Air Bnb or regular hotel room! read more

I absolutely love staying at The Abbey! I found it by happenstance 1 year when I saw a really great deal for a weekend stay with them on Groupon, and I've been a fan ever since. Here are some highlights: - They have FREE valet parking! How awesome is that? - The staff is welcoming and very helpful. - If you're in the mood for light bites, you can dine at the Waterfront. During my recent stay (this past weekend), we dined there and enjoyed Old Fashioneds, Pineapple Margaritas, lemon parmesan chicken wings, Caesar salad, and shortbread caramel apple pie. The wings were HUGE, but they were really good. Penny was our server, and she took great care of us. And kudos to the bartender because the drinks were great! - If you're looking for a more formal dinner, you can dine at 240 West. The ambiance alone is great, especially during the holidays. We snagged a table in front of the fireplace that was beautifully decorated for Christmas. We enjoyed wine, a charcuterie board, and the short rib with mashed potatoes. The short rib meat was tender and succulent. - THE SPA!!!!!!!! The Avani Spa is always the highlight of all my visits to the Abbey. Their services are unique and always rejuvenating. The only thing I didn't enjoy about my visit this time was that the steam room and the sauna weren't working. This was a major bummer. - Looking for a nightcap? Visit Bar West. Thomas the bartender is super engaging, and he makes a MEAN espresso martini. There was also live music (a piano player). Here are some suggestions: - I also recommend opting for either a pool view room or a harbor view room. The resort view room is a gamble. You could get a great view, or you could get a view of the parking lot. Trust me, I learned that the hard way LOL. - They add soda to their Old Fashioneds in Wisconsin, so be aware of that. It's a different and acquired taste. Note: the bartender at Waterfront did not add soda to mine - and for that, I was thankful LOL. - There are tons of Winter activities for kids, so expect to see a lot of families if you go during the holiday season. - If you'd rather not be near kids at the pool, spring for a day pass to the spa so you can take advantage of their private pool. The Abbey has become my place to unplug and unwind. I'm thankful to have it as my little oasis! #YelpEliteSquad read more

Have stayed here a few times over the years because of the location when visiting friends or when in town for events. Last trip this fall, had a room that was small and basic but had tall ceilings which made it feel larger. The best thing about the whole stay - the bed was really very comfortable. Public spaces are older but kept up. Bathroom on small side and average for a hotel like this. I think we paid way too much for what it is and the hotel gets a lot of hype, but if you get a deal or need a room to get a good nights sleep when in town - best option. read more

Probably the worst place ever! The General Manager should not be working in hospitality! The sheets in our room had blood on them. It was disgusting! One of the people from the wedding party could not get into their room until 6:30 pm on friday prior to the wedding. He missed the rehearsal dinner due to it. Check in was suppose to be at 1:00 pm because we were on the VIP LIST because of the wedding. everything went wrong leading up to the wedding. It was an awful experience. The hot water went out that Friday evening too, when we called the front desk, we asked them why someone did not tell us, their response was "we can't tell everyone that." It was a disaster, all of it. I will be posting more from this experience once I get all my notes together. read more

My dear friend and I spent a Gals' Pal weekend at The Abbey and spa after Thanksgiving, the day of the big first snowstorm. The setting was magical! Decorations throughout were tasteful and festive; there were several winter-themed events that added to the holiday spirit. The Spa services and amenities were fantastic. Our spa treatments were so good we booked another prior to our Sunday departure. The beds and pillows were among the best I've experienced at a resort. Room service and dinner/wait staff at The Waterfront were top-notch. The resort has been well-maintained and the charm of this older resort only adds to its warm ambiance. Only wish the spa pool was warmer. But the large jacuzzi with jets and the multiple saunas were great to enjoy throughout the day as the snow fell for nearly 15 hours outside the huge floor to ceiling windows! Kudos to all the staff and management for making this resort a go-to place all year-round! read more

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We've been to the Abbey many times. We stayed midweek with the intention of going to the spa. The grounds are pretty and the room was clean. The parking lot was empty so I tried checking in at 11;30. They wanted $25 to check in before 1:00 pm. We went to the spa instead. I had a massage scheduled which was good $150 so I could use everything else. My husband had to pay $40 to get in the spa. The spa pool is very dated and needs painted. The towels and lounge chairs are nice. The hot tub was not working. And maintenance was going on so a lot of noise which was annoying. The steam room is nice as long as you sit on a towel to avoid hair on ledge. Signs were posted to use the hot tub in the resort pool. The towels in the resort pool were not good; old and smelled bad. Our room was clean. Sheets and pillowcases felt like canvas. They were thick but too rough. The mattress was the bumpiest thing I've ever tried sleeping on. So not and expensive night but not the best stay. We went to the resort hot tub the next morning. When my husband got out his navy blue shorts were pink. It is now the next day and we still smell like chlorine. We won't be going back which is sad cause we never had a complaint in the many times before. read more

The Abbey Resort - Navy blue swim trunks after getting out of the resort hot tub at The Abbey. - Venues & Event Spaces Near Me - Fontana, Wisconsin

Never again!! The Abbey will never see another penny of mine!! April 2025 We have been coming to the Abbey for many years for our girls trips. We booked the Spa package . As we entered the Avani spa we were told there is no hot water and the whirlpool is is out of order, while disappointed we dealt with it. This is a health hazard as the masseuse could not properly clean hand in between clients. Once we were able to check in ( additional fee to check in early now) even though it is mid week and the hotel was not full! Once we got to our room , we were ready to take showers since the spa showers were not working. To our dismay, the hotel room had no hot water either!!! We tried to call the front desk and the room phone didn't work!! The hotel only wants communication through text now. We finally got the front desk who swore they had no idea the whole building had no hot water!!! So we had to change rooms.... The property seems to be falling apart as I saw men knocking on guest room doors to repair things in addition to the workers trying to repair the boiler in the spa and building 7!, when we checked out we reminded them of our issues and again the clerk said they had no idea what was happening!! How can this be true??? We asked for some compensation and they took off the resort fee25.00 of a 500.00 package!!!! This is Easter week, I'm sure the hotel will be packed and the guests are in for a rude awakening read more

Stayed 3 nights. Food at 240 West and Sunday brunch was good, but the rooms themselves are in need of updating. Carpet dirty in our room, bath fan constantly runs when light is on and very loudly, and hotel maids did not replenish the soap, bottled water or toiletries. They need to do a better job cleaning common areas and ice machine in our building didn't work. We had the spa package and the way the credits are applied is not transparent at all. Their billing system needs to show the customer how the credits get applied. This was our first time coming to Lake Geneva, and we will definitely come back, but we won't stay here again. read more

This was a favorite place for us to co.e to. Seems to have changed some. No one seems to care about service, just getting your money. When checking in I had a gift card but couldn't remember how much was on it and couldn't check myself. The person checking me I said that it would be easier for me to just check when we check out in 2 days. We went to the Waterfront to listen to the band and have some drinks. Multiple waiters/waitresses did not acknowledge us. My husband had to go to the bar. When I finally gotten up to ask a waitress if we could start a tab she said it would probably be easier for us to go to the bar. Wow! I thought this was going to be a nice birthday present/ getawayfor my husband's birthday weekend. Not sure I want to come back. read more

Honestly really like this resort, great vibes. The rooms are very clean and up to date, the only thing I can say is they can improve on their lighting in the rooms and bathrooms etc. We had dinner at the 240 restaurant and Nathaniel was such a great server. My mom can be a difficult patron and he was nothing short of amazing. The Food was all cooked perfectly, no complaints from our party of 6. Twice at the bars Carlos took care of us and it's kinda off crazy how he was able to take care of a conference they had going on plus us regular people . I have seen many bartenders fail under the stress and Carlos was not one of them. read more