After we attended an art opening in Winnetka that's supposed to end at 8:00 pm, we stopped by Lazy Dog in Glenview on our way home to have a casual dinner. We picked Lazy Dog mainly because it closes at midnight, while other restaurants in the area close at 9:00 pm. When we left Winnetka, I just made a reservation via OpenTable for 7:30 pm, and it worked smoothly.
While ambiance and food were pretty good, service needed some improvement.
On a Thursday night (May 14), the restaurant was bustling. It was surprisingly large and comfortable for a casual restaurant like a sports pub. When we arrived, I politely told the guy behind the host stand that we had a reservation for 7:30 pm. He had not said a word and with no smile, basically did not greet us. From that moment on, he only looked at his laptop and didn't look up at us at all. That was a rather bad first impression that I got of Lazy Dog. Somehow his body language(?) communicated with the hostess and she led us into the dining room and let us pick either a table or a booth, and we went with a booth. She didn't say much either, but at least she was not unfriendly.
As soon as we sat down, a middle-age female server immediately came to our booth to take drinks order. I told her with a smile that we just sat down. She came back when we were ready. I ordered a Tropical Sparkling Refresher ($5.50), which did not look like the online picture at all. It was supposed to have orange juice, POM® Wonderful 100% Pomegranate Juice, coconut-pineapple cream + mint, but the glass was filled with ice and it was extremely watered down. I drink POM® all the time at home, I didn't taste any of that in the drink. Actually, it didn't taste like any juices to me. I will never order that Tropical drink again. Husband and Daughter both had beers.
Since they have an extensive menu, basically I only looked at the highlighted items in peach-colored boxes. We had an order of Spicy Tuna Crispy Rice ($16.50) as appetizers to share. It was flavorful and quite delicious, and perfect for sharing. The only complaint was the two end pieces out of 6 had the ends deep-fried as well, making the sushi rice hard and difficult to eat. The picture on their website showed all 6 pieces as middle pieces, not with deep-fried ends.
While we were eating the appetizers, our server came and asked us if we wanted desserts. We looked confused and then she said, "Oh, you didn't have your food yet!" and left. This was not a big deal, but it was her attitude that made us feel a bit uncomfortable at times. Before this happened, she took our food orders, our daughter ordered a Half-Pound Cheeseburger ($14.95), then I ordered a Cuban Sandwich ($17.95). When the server asked me "Fries?" I could start to see an attitude on her face. Then my husband (a seafood-lover) ordered a Wild-Caught Sea Bass ($35.95), her facial expression was happy again. Both our daughter and I had noticed that she only looked at my husband when she talked to our table (I sat next to my husband), not the 2 of us, which was very weird.
As far as the food was concerned, my Cuban Sandwich had a generous portion and was very good, and the fries were crunchy and nicely seasoned. Daughter liked her cheeseburger as well. My husband said his sea bass was just Okay and my home-cooked ones were better. I believe he's not lying since I cook very good Chilean sea bass. This casual meal with tips came up to $138.
We went to their two patios to look before we left and did not see any dogs, we didn't expect there were dogs there at that time of the night though. They did have a robust fire in the pit going, there was a family at one table, it must be nice for such a chilly evening.