I wish I could give them negative stars!!…read more They failed to ever diagnose the boat, and started doing work on what we said we thought it might be without knowing for sure. He then tried to put in a rebuilt part vs a new one without asking us what we wanted to do he did work without getting our approval. Then he had the nerve to get angered with us when we told him it was illegal to do work on any automotive vessel without customer approval. He then refused to do any more work, stopped replying to calls and texts, and left our boat taken apart. They never provided us with any invoice or any receipts to show us what they actually did, I think because they never did anything at all and were just trying to take our money. We had to bring it elsewhere to get fixed and it costs us over twice as much as it should have because of the incompetence and unethical business practices done by the Chandlery. We found pieces of the boat that should have been reattached sitting in the cup holders. The boat was left in shambles complete a mess dirty (shoe prints all over the seats) and not put back together. I think they saw 2 younger people and thought they could scam us. There's a reason they aren't accredited by the better business bureau. I'm now looking into small claims court.

Don't let the Chandlery touch your boat, they don't know what they are doing and have horrible…read morecustomer service. During an annual fluid change preformed by the Chandlery, they did not install the oil filter properly, causing 6 liters of oil dumped in the hull of my boat. They apologized and said they would make it right, clean all the oil out and make it new again. Unfortunately after having the boat in their possession for two weeks, and multiple opportunities they were not able to clean all the oil. They tried and said it was the best that they could do, but they simply did not have the equipment or knowhow to clean the oil out. So I requested that we go to a 3rd party to clean the boat, they said fine and I would let them know the cost. I took the boat to a professional boat shop and luckily they were able to get it clean. It cost me over $500 and the Chandlery will not pay for it, saying they could have had it done by their vendor for cheaper. Weird thing is they never even offered. Not only was I over charged for the oil change, the Chandlery will not reimburse me for the clean out. Honestly, I was not upset with the mistake. I gave the Chandlery plenty of patience and opportunity, it is just sad that they will not make it right...and rude about it too. Stay away!

I just bought a boat with California Boat Company and couldn't be more thrilled for my experience…read more I was working with Joe Graham, and I couldn't imagine getting this kind of experience with anyone else. I originally starting talking to Joe over a year ago about getting a boat. Throughout the whole process, he wasn't pushy one bit. When I told him last year I wanted to wait until this year to buy a boat, he completely understood and was very patient. When we felt it was time to revisit this conversation with Joe this year, he worked with us on every detail of the boat to make sure we got exactly what we wanted, while staying within budget. He gave us his honest opinion on certain features we may not need based on the kind of boating we were doing. When we finally got everything finalized, the timeframe he gave us was very reasonable on when we should expect the boat, but it came in a lot sooner which was super exciting. When we went to go see it, Joe had the boat pulled up waiting for us. We went inside and met Tim who was great, and signed all paperwork. Now the delivery of the boat was where he really stood out. Joe drove 2.5 hours to our lake to make sure everything was perfect for us on the boat. To get to our dock, it is super narrow and shallow along with covered with hanging tree branches. Joe was climbing the trees cutting down branches while wearing nice clothes to make it possible for us to get our boat through. While we had accepted a long time ago it wasn't going to be possible getting our boat to our dock due to the narrowness and shallow water, Joe made it possible and showed me exactly how to maneuver the boat in and out. Aside from this, he showed me every single thing about the boat itself, along with going over every single thing we will be doing with it such as launching it, docking, and loading onto the trailer. Truly a 5-star service all around. We are looking forward for a great summer with this boat. If you are looking for a boat, I can assure you that your experience here will be top notch.

We just upgraded to a new Centurion Fi23 today and I have to commend Joe and the team at California…read moreBoat Co. for the exceptional customer service and amazing deal! Everything from accommodating our schedule to pick up on a Sunday when they are closed to ensuring all details of the new boat are perfect for their customer is second to none. They have an awesome finance team with Patrick who was able to get us an exceptional interest rate and term which made this purchase possible! Doing a on-water demo orientation at Discovery Bay of your new boat is something else that makes California Boat Co. so unique. Anyone looking for a new or used boat should look no further than Tim, Joe and the team at California Boat Co. Thank you!!

Big shoutout to Richard and the entire Cruiser Haven team! We've had our boats at Cruiser Haven for…read morethe past 3 years, and we absolutely love the location, the team, and all the fellow tenants we've met along the way. To put them over the top in customer service, we recently had a little mishap with our boat on a Friday afternoon. Richard and his team didn't hesitate to jump in and help us, spending nearly two hours getting everything taken care of. If you're looking for a safe, fun place to keep your boat, this is the spot!

Cruiser Haven Marina is such an awesome place to be. Right off, fast water and a great location…read more Never have to worry about theft or sketchy people because the owner is always there. I'm pretty sure he knows every boat owner in his marina. They are always cleaning and improving and just a great, friendly safe place to be!

Simpson Yachts was the selling broker for our purchase of a unique Lord Victory Tug 37. We asked…read morehim to be our Buyers' agent in the deal as well. Chris navigated the interests of both parties fairly, transparently, honestly and responsively: not always easy in a position of possible inherent conflict of interest. Chris helped us negotiate price and we ended with a good fair market price for each party...as it should be. He was clear on the commissions his company would get and how the broker deal worked. He spent the time walking us through his brokers' contract, as well as the purchase contract answering our many questions with the utmost patience. Like previous reviews reflected, Chris went the extra mile. Chris helped the owner get the boat to and from the yard for the survey and was generally available for what ever was needed. He is a "can do" person. We have met a lot of people in the yacht sales world. Rarely do you meet someone as dedicated and honest as Chris to help make the process as seamless and pleasant. He is a gem and we recommend him wholeheartedly and without reservation. Chris will have our business whenever we buy and sell again.

Chris is GREA!!!!!! he is knowledgeable, helpful, and wants…read morethe best for his customers

I am not sure what part of "professional" they are referring to. Their AI phone system simply parks…read moreyou in space, and their email response process is no better. Neither one appears to be a strength. Maybe they are short-staffed, or maybe the people handling it are overwhelmed. Either way, they simply do not respond.

Just great people to work with, no fancy talk, just great ability to get the job done. Always…read morerecommending friends to them and no complaints.

Very helpful and patient. I took my Waverunners in for a quote but decided to hang onto them until…read morethe weather got cold again to allow them enough time to do a quality repair so I haven't seen the final work yet. The quote process was easy and pricing was fair. I will definitely come back for the actual work based on the initial service level.

VJ work schedule is all about when THEY GET READY to work on your boat. No timely execution or plan…read morefor multiple major engine projects that could not be finished on time. Their communication is broken with no information being utilized in either direction. Their pricing is predatory with additional charges, exorbitant charges added later. Mechanical work was incomplete and sloppy requiring rework. Pass through charges and transportation to work shop typical predatory, high double tap on outside work and max two way travel charges. Tech broke integral fuel line @ disassembly and wrote up complete fabrication, (lie). There is no reason to pay top dollar and be training their menial labor to train/play mechanic. Avoid this yard

Second time renting kayaks here. I love them. Great customer…read moreservice. Chill.... We had a blast celebrating my sister's birthday... the Price is right.

Took the beginner course. Had lots of fun and learned a lot. You can tell Kathy knows the area like…read morethe back of her hand. She's a pro and a great teacher. I hope to start touring the Delta in her groups and buying my own kayak. It's an unbelievable opportunity, and I thank her for making it accessible to everyone.

Look no further, these are the best in the business!!…read more Excellent service & professional work! Bought two 1993 jet skis that haven't been ran since 2007!! Called numerous places throughout Northern California but was turned me down everywhere because they are 10+ years old. Found NorCal watercraft on Yelp and decided to give them a call to see if they can inspect & do a much needed tune-up in hopes of being able to run these skis before the summer ended. They said no problem bring them in . They were up & running within a timely manner. Took them to the river this weekend & they both ran great like new. They also educated me as I am a beginner with water-crafts, what to do & look for, how to properly winterize, and answered all my questions. Highly recommend!!! They have earned my business forever!!!

I have two jets skis a 2005 Seadoo GTX and a 2005 Yamaha FX Cruiser. I took them both in for an…read moreoil change and tune-up but also had an issue with the Seadoo start/stop switch. I was pressed for time and had a small window to get this done. I called and spoke to Nathan and he was able to accommodate my schedule and get the job done and on time. A bit about the service. I did receive a call from Nathan about my jet skis and he was able to thoroughly provide a status and clearly explained what he found. My main concern was the switch, he tested the switch and the relay and everything was good. He told me how to rectify the problem and did not recommend changing any parts. I asked about replacing with new parts and he told me it would function the same. I appreciated his honesty and was pleased he did not take advantage of an opportunity to make more money! The customer service was outstanding! I talked to both Nathan and Marina and they both were nice and pleasant. When I arrived they both greeted me and helped me unhook my trailer. When I came to pick up my jet skis, Nathan showed me my old parts and explained what was done. Marina took my payment and they both assisted with hooking up my trailer. I definitely will be back to winterize and service my jet skis. Great job Nathan and Marina!