Do not use there service department! I repeat do not use there service department. I have used them every year to get my camper ready for my annual migration north and every time it hasn't gone smoothly or I have felt ripped off by over priced crummy work. I have over 20 years wrenching on aircraft so I can tell between quality and rushed work. I even had to return it once for work they said was complete which wasn't even touched when I got it back and tried to use it. This year is the final straw first it starts out with me purchasing a part to fix the hot water heater which I did myself because I had a few spare minutes and didn't want to spend hundreds of dollars on installing a 25 dollar part. Gave the cashier my priority rv card for discount which is their program and was told they no longer accept that since they lowered their prices I've been shopping there since buying my rv from them and have never seen them lower prices. Go anywhere else it's a few bucks cheaper I will now drive further for something simple instead. Then the final straw was getting my Rv serviced. I called in January as I do every year and gave them my departure date going north and was told to drop it 1st of April. Okay that's what you want and they said now problem getting it done even when I questioned it from past experience. Well it's now 2 days before I leave and no communication so I called and asked for update. Answer was not touched yet. REALLY? Was told they are still working on October and November's campers! Really! If that's true somebody needs to be fired. You have that many incompetent people working there? Definitely time for some personal changes. Well here I am 2 days before leaving and a busy schedule and I have to drop everything so I can finish inspecting and getting my rv ready. Thanks for nothing Burlington I'm already pushed to the max and hadn't figured on doing your job that I hired you for. On the bright side I saved over a thousand dollars for a days work with questionable quality. Stay away from Burlington there are plenty of other places to go that will make you feel that they actually care! read more

They were easy to work with. They matched a price from another dealer and were very fair on the trade in. Their delivery/pickup of the new trailer was very thorough and well thought out. It's a friendly, customer focused dealer. read more

The service department is the absolute worst. Each time I have brought my brand new camper in for service, which I bought from them, they fail to contact me back. I have to reach out weeks after dropping it off to see what the status is. Guess I didn't spend enough to get the "front of the line" service they told me about at purchase time. I would suggest a different dealership that actually values their customers. read more

Our experience at Burlington RV was terrible! We purchased our Newmar motor home from a private party and it was still under warranty. The air conditioner didn't work so we called Newmar for the nearest dealer that did warranty work and Burlington was the closest (2+ hours from home). It took 3 weeks to get an appointment (August 1st) and 6 weeks to get our RV back! After 3 weeks I called every day for 2 weeks and got the same run around! I finally called Newmar to intervene on our behalf. I wish I could say I'll never use the again but unfortunately until my warranty expires they are the only game in town and I'm sure they realize that as well. Very disappointed! read more

I cannot speak highly enough of this business! We had a few hiccups after purchasing our 5th wheel. Mainly from the manufacturer, not Burlington. But everyone from Tim the owner to the service department went above and beyond! Gerald in the service department actually drove out to our storage unit to help us troubleshoot ! If you want rv, head to Burlington!!!!!! read more

We just picked up our new 2017 Grand Design Reflections travel trailer today. The experience was fantastic. The employees were so helpful, they knew their stuff. Our sales person Jim went above and beyond, Roger the finance manager was also very helpful he ensured we understood all of the financial aspects of the sale. Leota the delivery coordinator walked us through the every aspect of the trailer we should know. This is our third camper, but our first time purchasing from Burlington RV. We would never go anywhere else! read more

We actually purchased our travel trailer from Burlington RV Superstore when they still had their store in Burlington. Never again will we purchase from them!!! We had nothing but problems with our camper. From day one it has been issue on top of issue. The day I towed our new camper home and opened the tent end there was a hole in the canvas end the size of a dime. Burlington Camping and Travel only wanted to patch the hole instead of replace the canvas tent end. The ceiling needed to be repainted due to splatter marks of some sort on it. I had to fight to have that repainted. The plumbing for the tub leaked. The shower curtain was torn. Under the bunk area was a broken board. The trim has shrunk throughout the entire camper over the years. Within about 2 years of purchase a wall and the floor started to swell. After numerous calls/complaints to Burlington RV Superstore all they would tell me was to contact Jayco. They would not help us. Not even to contact Jayco on my behalf. After a little investigating I found out that Jayco had had an assembly line issue at one point and several roofs that were rolled/installed were done improperly. "That is why water was penetrating into the walls and floor and causing them to swell." After numerous phone calls Jayco they finally agreed to replace the roof and flooring. Our camper was towed back to the factory where it was kept for several months while they attempted to repair it . When it was returned to us the exterior condition was not as nice as when they had picked it up. The awning arms could no longer be tightened. Exterior chalking was done poorly. The wallpaper inside was torn. And within a short time the NEW flooring began to bubble and roll. Since that time the latch for the door has broke, the bathroom fan has broke and the electric cord leading out of the camper has started to melt on the prong end. The worst part of all this is the STRONG smell of formaldehyde that seems to get worse instead of better. Burlington RV Superstore has not stood behind us nor have they assisted in rectifying the problem with Jayco. But sure didn't have a problem selling us the camper. Matter of fact to the best of my knowledge the sales person now is with Next Generation RV in Burlington. read more

Dropped in on a early Saturday afternoon to take a casual look at their available travel trailers. Upon entering we were immediately asked if we had an appointment. When we told them we didn't (only RV place we have ever gone to where an appointment was mandatory) we were told it would be a two hour wait. We said we were fine walking the lot on our own until a salesperson became available. They told us that was not allowed but if we gave them our cellphone number that would let us know when someone was available. We obviously opted out since it was clear they were going to be high pressure and that was the absolute last thing we wanted when shopping for a vacation RV. We recommend avoiding them altogether as there are plenty of other quality RV places within a short drive. read more

We had a step on our Winnebago Brave RV that would not go down. We saw Burlington as we passed on the freeway. We stopped and they replaced all of the step parts and got it working perfectly in a couple of hours. We could not have been more satisfied with the experience. They also had a great lounge and elaborate play area for kids to make the wait easier. read more

Totally rude. Once i told them i didnt buy my camper there they treated me like trash. They were unwilling to help me and they repeatedly said "we won't work on something that old". I will never go into their store again and i would not recommend them to anyone. read more

This past weekend, my parents tried to purchase an RV at Burlington RV Superstore and they would pay the asking price of the Open Range Travel Trailer they wanted (about $35k, show sale price) but wanted $10k for their 3-year old travel trailer that was only used a handful of times (they bought it new for $17k), but Burlington would only give them $8500 for trade-in. They were $1500 apart in the deal. The rep for Open Range, who happened to be there for the show, kindly offered $500 to fill the gap. My Dad suggested that he'll pay $500, if Burlington would cover the remaining $500 in the gap, and Burlington wouldn't do it. They lost out on selling a $35k travel trailer over $500. Seems like Burlington isn't really willing to deal nor give fair trade-in allowances. This is not the first negative experience my parents have had with Burlington; but they were willing to give them a chance again. Too bad for Burlington that they didn't gain my parent's business or respect. read more

I had a recall a couple years ago pertaining to a refridgerator gas valve and with Burlington RV the closest to my house, decided to stop in one day and ask if they would be able to service the unit. First question from the lady at the service desk was, "did you buy the RV from us?" I told her no, and she told me their customers come first and she would not be able to accomodate me for at least 45 days! Come on, I can understand customers come first, but a safety recall to replace a valve that takes 15 minutes to change. Well I got it fixed elsewhere thank you. So thinking over the years the company may have fixed the rudeness of their employees I went back to Burlington RV for parts needed to repair my trailer. After the procurement of the parts, my wife and I strolled around looking at the newest line of travel trailers. New trailer costs there were way to much so we wanted to look at used trailers. After attempting to speak with 3 gentlemen in the sales dept., and again getting the cold shoulder, a sales lady spoke with us and asked what she could do to help us. She was very nice and helpful. After looking at a couple units, there was one trailer in particular we liked and started talking numbers. She gave us the numbers from her price sheet and we agreed to a price andsigned the document as needed to commit to a deposit for purchase. She went to talk to her manager, while my wife and I planned on how we were going to enjoy our time in a beautiful trailer. The sales lady came back to us and told us there was a problem. The cost of the trailer was now $6500 more than we agreed apon. Just because the book value may be higher than the price given to me, it was pretty rude not to discuss options to get a customer on board and remedy the error of their way. Our visit there again was a disappointment, and we are not going to look for a third. We will buy a trailer from another dealer. read more

We purchased our 2017 Jayco Jayflight in August 2017, everyone was extremely nice and informative thru the sale, we had the trailer delivered to a nearby campground and one of our outdoor stereo speakers did not work, we called service and a tech came out within a week or two, he said he didn't have the part and he'd have to come back. It's now May 2018 and our speaker still isn't fixed, now we have additional issues with the trailer; the hot water heater is leaking and a valve in the bathroom is leaking, we called service on May 1st and we were told they couldn't get to us until May18th, we were going to see if possibly someone else could look at it. I called back on Tuesday May 15th and left a voicemail to see when someone could come out and look at our 3 issues, it's now Monday May 21st and no-one has even returned our phone call. We can't use our shower and we have no hot water, the campground our trailer is parked at is less than 15 minutes from Burlington RV. Unless our issues get resolved quickly, the next time we buy a trailer it won't be from Burlington RV. read more

Please do not purchase an RV at this location. They will not honor warranties if you do not purchase from them. This is rude and unprofessional. So if I come out of state to purchase from them they do not have to worry about fixing it. So it should equal out. read more

Worst experience ever. We called to see if we needed an appointment and were told no. We get there and waited almost 2 hours to talk to someone we went up to the desk to ask again for someone and were told it was very busy and that it would be awhile. I asked if they were understaffed fir the day or something thinking I could try and understand and the rude lady at the desk said it was first come, first serve and I would have to accept that. So we told her that we were leaving and would never spend money here and would tell everyone we know not to come here. She rudely told me that was fine.... The kids play area was great and the showroom and lounge were very nice but I have to say if they can afford to put in a flashy waiting room and expensive kids area as an RV buyer what are you really paying for? We went to a smaller dealer and got a great deal on a camper at a much lower price than Burlington RV. Steer clear of this place! read more

Talked to a salesperson who offered a great deal on a camper. Burlington could not get the financing so the following day we sought financing on our own. Called first thing in the morning and asked salesman if we could pay off camper in 6 weeks, answer NO, which his understandable. We told the salesman that we were in the process of seeking our own financing and asked if they would hold until 6:00. Long story short, we obtained financing, called at 5:30 and salesman said another customer offered more money so it was sold, so sad, too bad. I believe in customer loyalty. I know it's a business but if you promise to honor a customer's request until the end of your shift, I would think you'd have a valuable "returning" customer because of your outstanding service. I do not believe they are concerned about loyalty and honor the bottom dollar. Not happy, and will not recommend them to anyone, EVER! read more

Very frustrated with this business. They were great during the purchase of an 80k + rv but have been VERY unimpressive with service. Service tech dismissive of concerns and I had to do my own research to get my platinum warranty to even partially cover a very expensive repair. Then to top it off, after they worked on 2 electrical components, my son gets electrical shock and the techs first response when i called was to be defensive and state that they didn't do anything with electrical. I even got a bonus repair of one broken part that turned out I would have paid less for a new replacement part....one would think they would advise you of the cost difference and recommend new...instead of taking any responsibility, they offered that I could go ahead and get the cheaper new part but I would have to pay that too. Looks like maybe customer service training would be beneficial for this company. read more

The RV buying experience was very nice. We purchased our RV at the Milwaukee Camper Show in March and took delivery the following May. Burlington RV is more than happy to sell you an RV but forget it if you expect any kind of service after yor purchase. It has been all downhill since taking delivery. The service(or lack of) is horrendous. The staff is unknowledgable and will blatantly lie. This was made clear after being told one thing by the woman in service and then I called manufacturer and was told something completely different. I scheduled a list of warranty fixes and one major issue requiring a replacement part, after my first couple of camping trips. Dropped off my RV and stated the importance of it being ready 8 weeks later and was assured this was not a problem. The day before I went to pick it up I called BRV and was told most fixes were completed. However The service rep proudly tells me that he "just ordered the new part and it would be delivered in 3-4 weeks"!!!!!! After some pleading and a few threats, it was agreed they would do a temporary fix until the part came in. It is a 60 mile round trip to their service center. And every time I have gone back I have been treated with unpressionalism said they seem "put out". I have owned an RV for the last 20+ years and have never encountered the terrible service that seems to be the norm at Burlington RV. Now that my warranty is over I will stick to the RV service center close to home. They have always been professional and great and willing to service ANY RV. Stay AWAY from Burlington RV. read more