They fixed my AC two other garages said they couldn't do ! I was referred to another garage said it…read morewould be already 2 grand but they did it for under 500! In one day !

Listen, keep going to the other lube joints in the area and let me know what you paid for items not…read moreneeded for your car. Now if your in the troy, watervliet, latham, maplewood area go see Carey and Claude at Ferrara's automotive. They have been fixing our family cars for years, they are about the same for any privately own garage, but they don't rake your over the coals. It's about the as close to American can do , you can get. They aren't open on the weekends but you can drop your car off Sunday through Thursday with the use of the door drop. Call ahead sometimes you can get in the same week, most of the times not. I understand in the world of OH i need my car inspected today, then keep going to those big box places.

Left my vintage 1956 T-bird with him for repairs. Months of delays due to his health. Finally had…read moreto pull it out of there and try somewhere else. Always tells you he can fix ANYTHING. He absolutely CANNOT FIX EVERYTHING. He maybe fine with newer cars, never trust him with your vintage ride. Lots of promises... little deliverance. Lots of wasted time telling your stories.

Fixed my son's car with honesty & efficiency & care - what a great human being who knows how much a…read morecollege-aged kid really just wants his wheels to work - Thank you all the way from the West Coast. Grateful Hudson Valley AAA sent us his way.

Mark and his team do an amazing job. They will always give you a fair and honest estimate. Work is…read moredone on time and if possible, has helped out in emergency situations to expedite work on our cars.

Service I can count on to be well done, honestly and above board. Never a push to do unnecessary…read morerepairs and always done right the first time. The owner is a very knowledgable mechanic who makes sure everything is done right. I still drive our cars there even though I moved away from Troy years ago.

Outstanding service! Just completed a brake job in less than 2 hours!…read moreAlways works on preventative maintenance which I know has extended the good running of my vehicle!

This shop has been helping me for nearly a decade, and I was glad to be back in their area. Almost…read moreimmediately, they helped me with both of my household's cars. Having a shop that's trustworthy and easy to communicate with is something that can't be underestimated.

Great customer service! Car returned for an ongoing…read moreelectrical issue. Repair completed same day with no additional charge on 2004 Honda Pilot

I've been here once, Customer service was friendly, they were speedy and seemed reliable. I was…read moregiven a quote to fix my vehicle and when I did my own research on parts, the labor price was between fair and a tad too high. I would definitely stop by again

This shop will take your money without completing work. Had my spark plugs "changed" back in…read moreNovember. Fast forward to the day before New Year's EVE and I break down in Boston on the interstate, car shaking violently out of control. Took it to a different shop and they told me there was NO WAY they were changed, they were clearly old. Called McKay's back and the best they could offer was to maybe refund the parts. Told them there was no way I was driving back to Boston for garbage spark plugs and they refused to help me since. They did not touch my car while they had it, I even picked it up in the exact same parking spot that I left it in. AVOID THIS BUSINESS AT ALL COSTS. They will 100% steal your money if you are going in just for maintenance. I will be filing a charge back with my bank.

The only guys I trust around, these people have never let me down. I've been servicing my vehicles…read moreat McKay for years, and I wouldn't think to go anywhere else. I recommended them to so many people who have also had very positive experiences. When you find a mechanic like this, consider yourself very lucky in life.

TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

I had an 8 AM appointment for an oil change. I parked the car in the alley because the lot for the…read moreshop was full of cars which I found out were yesterday's jobs as well as employee cars. I parked in the alley came in, handed over my keys to the store manager TJ and asked him if it was OK to park in the alley. He said absolutely. I'm going to get your car and pull it in right now so I left. At noon, I called to see what was going on with my car and they said they were busy and still working on it. Imagine my surprise when I went there at 3 PM to see what was going on in person and they let me know that my car had been towed. Instead of working on it as they said they would at 8 AM they went to look for the car at 3 PM and it was towed. I then got to experience the 6 foot three manager, screaming in my face that it wasn't his fault and I should not have parked there. I reminded him of our 8 AM conversation, which is when he said he would go get the car from the impound lot but he could make me wait until Monday if he wanted. He also told me to get out of the store and he refused any further service on my car. When he finally drove it back from the impound lot at 5 PM I found the parking ticket that was received crumpled and shoved into my console. So I went back into the store and let the manager know that he forgot his ticket. He told me it was not his problem. I needed to get out of the store and he didn't care about any of it. I obviously contacted corporate and opened a full file so that they could pay for the damages caused by the tow as well as the tow itself and the parking ticket. I definitely do not recommend this place unless you have nine hours and $250 for an oil change and tow. While we were there waiting for hours for this to be resolved, we saw customer after customer come in and become disappointed or upset with the news they received at the front desk. You could not pay me enough money to come here