I'm sharing my recent experience because it was really disappointing. The service has noticeably declined. In January 2026, they picked up two boxes from my home in US but neither was shipped out for nearly two weeks. Worse, the boxes were split--sent to different locations and arrived at different times. One box finally reached the Philippines in early April, but the second one still hasn't arrived at its destination city. I'm now returning to the U.S., after my vacation and the box has not arrived yet. Honestly, this level of inconsistency and lack of follow-through makes me question if I'll ever use them again. There are other forwarders out there offering better service and great rates--it's clear they're not the only option, and maybe not even the best one anymore. read more

My dad uses this service to send money to our family all the time. They have a good and fair rates. We also shipped our family balikbayan boxes many times and LBC has been very reliable with them. My dad has no complaints and is very pleased with their service! read more

Need to send Balikbayan boxes to the Philippines? There are plenty of companies who provide this service. Most of them are cheaper than LBC. We choose to use LBC from time to time because when we use their service the boxes tend to arrive at their destination much faster than if we use the competition. Customer service is hit and miss. Some staff are kind while others are just outright rude. read more

LBC - Cerritos - Couriers & Delivery Services Near Me - Cerritos, California

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Im regular customer and Shaun is very friendly greeting guest and very dependable.I will recommend the place to my family and friends.

Desiree and Gilbert are so professional. Very helpful and understanding. They clarify first the name when sending money to the recipient. They are both very polite. Very nice people indeed. Thank you so much desiree and gilbert keep up the good job. 5 star indeed i give read more

Easy, fast, efficient. Nice and cool inside. They are nice and friendly too. Came from Long Beach but will come back here. read more

Good customer Relations with clients! Helpful & show respect all the time. Items sent arrived on time most of the time . read more

Pick up and in store services available, and boxes were reinforced with more tape. Special promotions were available to me. I am lucky with the timing. Got a good deal. read more

I have nothing but amaaaaazing things to say about Kuya Ray who picks up the boxes. I have been sending out boxes to my mom for many years and he's been the one I've had the pleasure of dealing with almost everytime. I just love how he always calls before coming and how helpful and accommodating he is. He doesn't disappoint at all when it comes to great customer service and coming on days when his service is requested. He is so patient, respectful and kind and I truly value that in someone who is coming over to pick up items. Thank you Kuya Ray for all that you do. You are awesome!! read more

Service is served. Nothing to comment. Lots can be improved however it just the way it is for such a long time. You come in, complete your transaction and go leave the place. read more

The staff is not approachable and friendly, I would suggest to give them in- service to become a good customer service. Cargo is delayed and they don't even give the number of the LBC branch that you are sending the balibalikbayan box. The branch accepted already my boxes since last week for almost 90 days delayed, until now my family still waiting for them to deliver my packages. read more

It was first time here it was quick easy transaction. Will most likely to come back here again.

If I can just give 0 star on this place. Customer service at it's worst. The old lady in the front should stop ruining LBC's reputation. She is so rude in treating it's customers. If you plan to go here? Don't think about it anymore!!! It will just ruin your day! read more

LBC - Cerritos - Couriers & Delivery Services Near Me - Cerritos, California

OMG! I wish i can give a half star for this company. I send a box of groceries and clothes for my family in Manila,Philippines.They delivered a different box and good thing my brother told me that we received the box. I was surprised cos that's too fast it was picked up by LBC last week.Then i noticed that a letter Z was written on the box.I told them to strip the sticker tag and found out the it's a different name and address on it.So that's my first and last time i will use this company.The staff that i was talking to, don't even bother to ask an apology.Don't don't don't send your box to LBC Cargo. read more

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Super frustrating this branch, I always booked pick up package for air-cargo and sea cargo. This is so frustrating na mag book ka tapos d darating yung mag pick up no call at all i tried to call them 3x na wala pa din wala na kong nagawa the whole day kaka intay sa kanila. Pero pag ako ung na late dahil d sila dumadating on time for pick up they will never wait for you even 1 -5 mins. Cerritos branch wag kayong ganyan we are all customers and you should treat us nice nagbabayad kami ng tama. read more

Straight trash, literally had to take time out of my day to tell everybody that this place is shit, doesn't pick up calls, rude old people at the front desk. If i can rate in negatives i would. read more

I had the worst experience at this branch yesterday, April 18. I walked into the branch at 4:57 PM, with the intention of sending an item via Air cargo, along with purchasing a couple balikbayan boxes. Immediately after walking in, this man who was working the register yelled "We're closed!". Being that I've worked retail for over 5 years, I understood that they probably want to head home early, so I asked if I can just quickly purchase boxes. I was met with silence (which I took as a yes). After he was done helping out one customer, I approached the register to pay for the boxes. I asked about their business hours on weekdays while I was checking out. He answered, with such a horrid attitude. I let slide, and just casually answered "Ay, hindi PO ako aabot, I get off work ng 6PM." I was very mindful of my tone and manner, and since this person is older, I made sure I used the standard PO and OPO while speaking to him. To my surprise, In the most demeaning and condescending tone he answered, "HINDI KO NA PROBLEMA YAN. DI KO MASUSULUSYUNAN ANG PROBLEMA MO!". At that point I'd had enough and answered told him off for being rude, in which case he tried to backtrack and said, "Binibiro lang kita. Nagagandahan nga ako sayo (like this should excuse his nastiness)". This type of attitude has left a bad taste in my mouth, and has no place anywhere in this company (or anywhere really, for that matter). Take your business elsewhere, this man (who I unfortunately don't know his name) here is so entitled he thinks he can freely disrespect customers that keep their company afloat. read more

VERY RUDE front staff the old guy and lady dont have any manners whatsoever. Never picks up the phone and unproffessional. They should replace or re-train the staff if they want to have a better reputation as a business. Better off sending at the eagle rock location than on this one 100% way better experience over there. read more

Air conditioners, computers, fax machines, and stereos are supposed to be taxed per unit but I don't think that happened when we sent the fax machine. I don't know what the initials mean but I liked to look at the map when I went here. I learned that if you send more than a dozen of something, it's considered a commercial quantity. I think they ship sea cargo on Wednesdays. I'm familiar with this location because one of my father's friends used to work for this cargo service. Its not clear if you can use the courier services through contractors/franchisees in Madrid and Saipan too. Like most delivery companies, items that are corrosive, dangerous when wet, or flammable [acid, aerosols, and nail polish remover] are prohibited. Their insurance will cover up to $500 if that's the declared value for air cargo. Located on the second floor, this branch does door-to-door remittance. You can do bank deposits in the Philippines through them or have it transmitted to someone's ATM card (means they can withdraw it in 15 seconds instead of having to cash a check). read more

Is this the right number to call? 562-860-9355? Everytime I call no one answers. I was even in front of the store so I know somebody was there but no one answers. read more

Jojie and Gilbert are the best! They are doing the best rhey can despite the restrictions of the pandemic. I always go to this branch because they are highly efficient and very helpful and knowledgeable. I have never had any problems on this branch. I am a loyal client of 11 years read more

COSTUMER SERVICE "SUCK" employee need training or better yet fire them. Thought i've seen all the bad service can be but this is the far worst ever. DONT GO HERE read more

This is the worst customer service I've ever had,the lady a on the mid 50's has no manners even the guy,they talk bossy as if they own the business. read more

If I could give less than 1 star, I would. Came in today to inquire about doing a bank transfer as I had never done one with their company before. Staff at the desk counter were uninterested, did not tell us upfront who could and couldn't be sent transfers (which would have saved us a lot of time), and were incredibly rude. We decided to go to a different company and left. After we walked out, I realized I left my wallet on their table so when I went back inside to get it I could hear one of the girls say something rude in Tagalog about me leaving my stuff. FYI, just because we spoke English while inside the store, doesn't mean we can't understand and speak the language. Learn to respect your customers and provide better service. If you're not happy with your job, please do everyone else a favor and work somewhere else. I recommend going to PNB down the street or Western Union. Don't waste your time here. read more

Dear LBC, I just want to raise a concern actually more like a complaint. First wow you have got some rude staff. Does customer service mean anything to you people. And second respect of one's time do you guys not know how to even schedule a freakin pick up because we have been waiting for the box to get picked up since yesterday. And today they said they were coming. Where the hell are they at?!! Stop wasting our time. We ain't got all day to wait for you. You should pay for making us wait. If you can't deliver then quit the damn business. Sad pathetic losers. Stupid filipino ways of doing things. Stupid filipino time. read more

Customer Service requires pleasant personalities in dealing with people. This older man that works there and is often there in front is so grumpy! I will update this post when I get the name but he is the only man in front that I see, others are women and they're okay. read more

AVOID THIS PLACE!!!Terrible customer service. I was given the confirmation date and time for them to pick up my box but no one showed up!!!! What a waste of time.!!! They have no respect towards their customers waiting for them and losing valuable time. They should just close down! Please avoid this place at all cost! read more

people (gilbert and josephine) works on this place are VERY IRRESPONSIBLE!!!!!!!! RUDE and irresponsible...... Late....late...late.......super late pick up!!!! (not the driver) its those two in the office giving a incorrect pick up info... LBC Corporate Office you have to act fast... please talk to your employee to do their job CORRECT!!!!! sooner or later your going out of business because of your irresponsible employee... read more

I gave this business a few times to redeem themselves but it is useless. I called to have my box picked up; I was given a confirmation number, window time (1 pm 6 pm) and date but they never showed up. No call, no apology. This place doesn't care about customer service. I will spread the word!!! read more

If there is a rate lower than 1 that's them. They don't have any customer service at all. Who ever is the owner of this company should look at this issue coz it's reflective of their business. They are not respectful and think of themselves as superior read more

Consumers : if you are to send package or send money ... Please do not go to this cerritos branch on a WEEKEND .. During the week will be better. Wait is way too long. And customer service sucks. They need to improve their workflow Better. read more

If you want to try and experience horrible customer service, you should go to this place. The guy acts too bossy like as if he knows all about the cargo shipping industry. He thinks he is giving you a favor when in fact you are giving them business to survive! read more

Desiree and Joji were very courteous and friendly, a pleasant experience and good costumer service.

ohhh my lord. this is my first time here and i was greeted by 2 INCREDIBLY RUDE employees. they were cursing up a storm and they talking soooo much shit. i don't think they realized that i knew how to speak tagalog. i would never come back here again. they're acting like they're in the squatter. be better and be more professional. read more

my husband sent an air package for the cainta, philippines. the reason we sent is that we want it faster. it was received by cerritos branch dec 3. sent out via air on dec 5. the tracking says that that it was received at manila international air port dec 10. it takes 5 days to travel via air? ridiculous!!!!! their website says Destination Sea Air METRO MANILA 44 4 NORTH LUZON 48 6 SOUTH LUZON 48 6 VISAYAS 57 9 MINDANAO 62 11. our package is not for VISAYAS!!!!! today is Dec 14 and the package has not been received. this is completely false advertising!!!! Suggest to use other options like UPS, FEDEX who are more reliable!!!!! read more

I set up online a scheduled pick up about 9-10 days in advance as this was the first available date. I figured due to covid 19 maybe things are just moving a bit slower so can't blame anyone for that. My reason for the 1 star (should be zero) is that on the actual day of pick up between 10am- 2pm nobody showed up. I called customer service and spoke to 3 different reps who are all based in the Philippines, each one literally could care less and just said they will "coordinate" with their team in California. They had all my info but nobody ever called me and they never picked up my box. I went with Atlas Shipping in Long Beach two days later since it they only needed a 48 hour notice prior to pick up. Their driver showed up 5 minutes before the scheduled pick up and called me to see if I was available and I said yes, he then said great I'm at the front of your house now. Never again LBC! read more

People here are not very accommodating and it feels like they don't love their job.Masungit sobra.I even heard the lady complain about why it's so busy she couldn't take her break.I am not the only ones complaining about this even my friends but we don't have any choice because it's located nearby.I hope the management do something. read more

Sent my important documents through LBC on May 26, was given a tracking number, then was told that it will be going out May 29 because of the Memorial Day. I checked the tracking on June 1. Nothing on tracking except that the package was received on May 26. When I called the Cerritos office, was told that I should check the tracking after 7 days. Why even have a tracking number if you cannot track your package after 3 or 4 days ??? Did they loose my documents ??? read more

Such a bad customer service. I was given a time frame of 8 am to 1 pm and yet it's already 1:30 pm still no show nor call. I tried calling the office in cerritos but the phone just kept on ringing then you get a busy tone. Seriously how can a company run their business the way they do. read more

I've been very satisfied with LBC. During the storm in the Visayas last year, we were able to track the box I sent and my family was able to replace some of their goods. Thank you, LBC. Awesome work! read more

LBC - Cerritos - Couriers & Delivery Services Near Me - Cerritos, California

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