This place can get very busy or be completely empty- totally depends on what time you come in and…read morethat can significantly impact your experience. I try to come in on weekday mornings. I needed to get a live scan done and literally there was nobody when I went on a weekday around 11 am. Took a total of ten minutes. Staff is very friendly and helpful, one of the best customer service I have experienced. But 4 years ago, I had a terrible experience here because of a fellow customer who chose to break the line and I refused to stay quiet. There were over ten people in the store at that time and nobody supported me. Overall a good place where you can get all your postal needs fulfilled. Would recommend but make sure choose a less busy time if you can. Value is reasonable, a little bit more than the post office but then you are also paying for the convenience of longer hours and fewer people.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

I've been coming to this location since 2020. I think back then they closed earlier at 6 PM, so I…read morewould rush here after getting off work to drop off packages from my company. I've also shipped expensive laptops and many Amazon returns without fail. I always feel welcomed here by the owners, they are nice and that's why I pick this location over any other.

The UPS store is close and convenient, and is now my go to location for Amazon returns that do not…read morerequire packaging. The staff are polite and efficient. They provide simple and efficient service. The customer service is much better experience than before. Keep up the good work.

I noticed this spot on my way into the nail salon next door (Softy Nails). I had a package in my…read morecar that needed to be shipped, so I decided to stop in after my appointment. Nicholas was such a great help--he assisted me in getting my box together and had it shipped out very quickly. I was in and out of the store in under 10 minutes. Thank you, Nicholas, for your assistance. It was really nice to see a friendly face around the holidays. I know working with customers can be especially taxing this time of year. -Neko

I've been using Mailbox Plus since opening my business in August of 2024, and I honestly couldn't…read moreask for a better place to handle my business mail. Reuben runs a tight ship. He's hardworking, attentive, and clearly takes pride in making sure customers are taken care of. Every interaction I've had -- whether quick or detailed -- has been professional, friendly, and efficient. His staff reflects that same energy, which says a lot about how the business is run. What I appreciate most is the balance they strike: everything is handled professionally, but there's also a genuine, neighborhood-style warmth that makes you feel valued rather than rushed. As a business owner, that peace of mind is huge. If you're looking for a mailbox service you can trust long-term, Mailbox Plus is absolutely worth it. I've been very happy with them and plan to stay for the long haul.

My wife's package was not delivered to our address. When she contacted FedEx, it was delivered to…read morePak Mail. My wife was not able to make the pick up so I volunteered since it's near my work. The gentleman just needed my ID to confirm we live in the same address and the tracking number. It was an easy pickup.

The Pak Mail team handled my unusual shipping request. Three mid-century, vintage, hand carved,…read moretables with large glass cover tops. While it was expensive, ~$700 with insurance my sister received them in perfect condition. So the professional packing made the difference. I was treated with excellence.

It was a cool store. Wanted change, so I decided to stroll in for a bit. Purchased a $2.69 family…read morecare digital thermometer lol. Just bc I'm sick rn and would love to know. Got a faulty one that never worked as I opened it an hour after purchase. Sure, i got what I paid for, I guess. Thanks anyways. I'll come back regardless, just a thought I'd share being here. Lady seems friendly though. No issues there. Aisles were a bit cramped, but plenty of things to buy.

Great customer service. And prompt attention to my needs while I was shopping. I will be a…read morereturning customer.

For some reason for my Amazon return (which only gave me a QR code no print out label option) this…read morelocation although it says it can take UPS and fedex items that are packaged, they were unable to accept my QR code and I was told to go to a real UPS store to return my item. Very frustrating to make multiple trips. I felt that the signage outside the store was very misleading.

The one lady who's always there Extremely rude , avoid this location they are no help whatsoever…read morethey will not help you but instead give you an attitude instead ?? Especially with holidays coming around avoid this location to ship out anything also extremely overpriced shipping

I've always loved this locations quick customer service…read more My visit on 9/24/25: ----LOCATION---- - Located in a plaza that has a Safeway, 24/7 CVS, Wells Fargo and small restaurants. - Located to the left of Wells Fargo - Lately there has been mentally ill/homeless people loitering and walking around the parking lot. BE MINDFUL OF YOUR SURROUNDINGS. I've witness a person verbally attacking a person minding their own business walking by them. - Plenty of parking but may need to park far due to Safeway's busy hours. ----CUSTOMER SERVICE---- - There were a few people a head of me in line, a worker was helping a customer with the copy machine and while that was going on... he helped me with a package that I needed scanned to be dropped off. - He was very kind and helpful to all the customers presently there - Another worker was helping a customer out with his mail ----COST/VALUE---- - I don't have anything to say regarding the cost of sending items/printing because every time I use UPS services, it's to ship out pre-paid labels that I did not purchase. ----REASONS FOR MY 5 STARS---- - The customer service that they have provided with Kindness & efficiency

Never had a bad experience with the staff or with my returns. Location is super convenient when…read moreit's partnered to take in Amazon returns. FYI - Parking can get packed right in front when the plaza is busy. But there should be plenty of other spots to choose from with a short walk.