The Atlas employees are incredible people they are very helping, approachable and very helpful to me. They really into it and once the service you requested they will give you an update right away. read more

Awesome service is great specialy if you go Monday to Thursday not busy. Little people they do good service.

They suggest only what is Best for there Customers!!!! They are All very Customer Service Oriented. read more

Came here on a weekend in the middle of the day. (Not on the final day before the next shipment.) it was leisurely. They came out to our car with a dolly that has height adjustment. So you don't have to unload your car nor move it with their hand truck. You get a "free" mini box with these guys. The shipment took a little longer than we were expecting, maybe by a couple of weeks, but we are also in the middle of a huge freight issue due to covid, so I'm not gonna k o o them down for that. All items arrived in tact with no damages. read more

The bad thing is, we really do not have a lot of choices on sending boxes to the Philippines. They are kinda it. So we have to suck it up and just use them. We "shipped" our box first week of October. Thinking that is enough time to get the box before Christmas. Well, it's now Christmas and the freaking box is not delivered yet! But if you go to their site, they advertise 30-35 days delivery time! They lie! Lie! Lie! Like! I wonder if I can sue for false advertising? read more

Atlas Shippers International - Shipping Centers Near Me - Milpitas, California

Sad to say I been with this company for a long time. Thinking of finding a new one. And it's sad because I like there service here in the state's. So I sent out some boxes to my family in the Philippines. And to find out that some of the boxes has been open and some stuff is missing. Question is WHY? Why open the box when it's not yours!!! I'm just so angry and upset! Picture below: the box has been squeezed down it's because some stuff has been taken out. I know i packed all the boxes all the way to the top and it cannot be folded like that. read more

Atlas Shippers International - Shipping Centers Near Me - Milpitas, California

I don't understand these reviews? Thet treated me pretty good. Is it a bit expensive? Yeah, but this is a business. They are providing a service. I am a old Cracker and they were very nice to me. read more

I have never sent a box to the Philippines before so this is new territory for me. The person who answered my initial inquiry was very pleasant. They scheduled the pickup date and time and they arrived promptly, I even received a phone call letting me know they were on their way! read more

This review is for sending Balikbayan Boxes only. That is the only service I have used for them. I have been sending boxes through Atlas shippers for years. They do what they do best: get the box from point a to point b. This I have to hand it to them. They are solid on that promise. On the other hand, customer service is not their strength. The store itself is disorganized. The signs everywhere... all of them giving you a tidbit of information about rates, box sizes, schedule, etc. No easy lookup. Prior to my recent visit, as COVID restrictions are loosening up, I needed to buy a box and find out rates and schedule. I tried to call them on the phones posted on the website. But nobody answered. I tried for a couple of days. Just ringing, or even just disconnects. TIP: What I found effective is to use Facebook Messenger to chat with someone. I believe it goes to their corporate headquarters instead of this Milipitas location. There someone was able to confirm that the branch was open, I received information on rates and schedule. When I got to the store, I saw how busy the they were. All counters were operating and lines of people (with social distancing respected) were out the door. I think I can forgive them for not picking up the phone. I have to remember, we are still in a pandemic. I was there to only get a box but I lined up. Someone lady was cutting the line saying "I'm only here to get a box"... and all of a sudden, I felt like I'm back in Manila. Good thing the line was moving quickly and I got served and I left. So overall, the experience was par for the course. Not the most pleasant, not the most efficient... but I get to the goal. I am posting a few pictures here of the information it took me quite some effort to get. Hope it helps the next customer! -- The next stage is going to be to arrange pickup.I have not done this yet. I tried scheduling in the past but it was so unreliable I gave up and just dropped of my bag in the store. I'm not sure how this round will go. read more

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This is the worst shippers company! They picked up my boxes on the 31 of December and they didn't dispatched not until January 30th (after a month). The ETA says at first on March 1 and it changed to Marching 15 and I'm not surprised if it's gonna change again! I contacted costumer service and all I can hear from them is they can't do nothing about it until it arrived to Philippines. Some of stuff probably already expired and about to expired and they never reply about that! The phone call customer and email is useless because they never answer!!! I just wasted my money sending my boxes to this company!!! read more

Atlas Shippers International - Shipping Centers Near Me - Milpitas, California

Hassle-free shipping to the Philippines. I have sent 4 times in the past 2 years, multiple jumbo boxes and I did not encounter any issues. The staff at the Milpitas location are very friendly. Delivery time is reasonable although not as quick as they promise on the website ETA. The most important thing is that there were no issues with missing/damaged items so I'm sure they handle the packages with utmost care. Kudos to the Atlas team! read more

After a long time Atlas cargo no longer gets my recommendation: ( First of all the cost to ship has gone up big time. As of August 2021 the cost to ship a box 23x17 and 1/2 by 20 along with a junior 18x10x8 costs $69. Destination is Lucena City Quezon Province. They have stopped accepting credit cards and require either cash or checks only. They used to accept credit cards. Not anymore. I can understand the 45-day wait. But that was before. It's been 65 days now and the box has not yet been delivered. The online tracking status shows that the box that I sent August 8th 2021 will be delivered approximately the last week of October 2021. If my calculations are correct this makes the delivery period 70 days. That is horrible especially for the price. Sorry I understand the current pandemic situation but still the long delivery time to make this very disappointing. So Filipino-Americans who desire to send by Atlas cargo anything for Christmas 2021 will have to start planning as early as September 2021. read more

Worst shipper i've dealt with. My package was delayed and opened lost a lot of valuables. I emailed their support team and they denied it!! They said that the box wasn't opened and it arrived in a good condition. Good condition what??? Pwe! Even stuffed toys were stolen. Wtf. So desperate!! read more

Worst shipper!!! Dont use this shipment company! Sent my package last october hoping my family will receive it before christmas. Saw in the tracking that it will arrive at dec 2. Then it was moved to dec 13. Now dec 16. And 2-4 working days to be released at the customs. In short my package will not arrive before christmas and might arrived next year. So yeah, dont use atlas!!! Use other courier!!!! Worst courier!!!! Dont use Atlas!!!! read more

Worst shipper ever! If I could give 0 star, I would. Bad experience for at least a first time box sender. This shipping company will definitely get you traumatized to send anything international. I scheduled my pick up a week before and said they'll call a day before the scheduled pick up for a time confirmation but never received a phone call from them til I have to call them on the scheduled day just to tell me that they will just pick up my box the next day. Some BS. They will decide whenever they wanna pick up your item so stay on your ground for your scheduled appointment. read more

WORST shipping experience ever. Dropped off my box on Dec. 21. My tracking code says it wasn't loaded into the container until Jan. 4 and did not even depart the origin facility until Jan. 18. When I checked my tracking code again in February, the shipment date was updated to March 8, over three months later than the estimate and double the time that customers are told their boxes would arrive. NO STATUS UPDATE PROVIDED BY ATLAS. I received the first call from Atlas today, only to tell me that they revised my ETA to April 5, over four months since drop-off. Only reason they gave is that the "shipment lane is congested" (and omitted the fact that it's still "in California" until I called). No, my box has not even left the States yet. Why update the customer only two days prior to the revised ETA? Most of the food and goods in my package will be expired by the time they arrive to my family. On top of this, Atlas REFUSES to give me even a partial refund. I understand delays due to the pandemic, but the lack of communication and consolation is a TERRIBLE customer experience and policy that they refuse to improve. HORRIBLE SERVICE. Never using Atlas ever again, and you should not waste your time or money with Atlas, either. If I were you, I'd go with another vendor. read more

Atlas shipping company,I hope the owner can read this and reach out to your customer.really bad service!!! my box should be pick up oct 18 to date my box is still here with me. agree with other customer change your shipper they don't give a good customer service tsk! read more

Worst shippers. Do not waste your time with them because they will literally waste your time if you even try. I called them to pick up my box and cancelled my appointments today and they never picked up my item. read more

I have been using Atlas for years but recently, I sent a box to my niece in Quezon City, not only that the box was noticeably opened and the. retape the box, the entire contents crumbled into pieces. I have declared the contents of the box and labeled the box fragile but when my niece received the box, all the glass items were pulverized. It also took more than 3 months for the box to arrive. When I filed a complaint about my shipment, all they said was sorry and did not offer any compensation for the shipment that got ruined. I WILL NEVER USE ATLAS Shipper AGAIN read more

It might be the Philippines customs side or their drivers and transporters in the Philippines but there is a very high percentage of your package being open and will result in a lot of stuff missing. To put it bluntly, the percentage of your package being opened and things STOLEN will be high. It might not be the USA side of things of Atlas, but whatever they have setup in the Philippines. Nevertheless, Atlas here in the USA will not do anything. No compensation basically you are SOL. Again who knows who is really to blame but the fact is you trust Atlas to deliver your package in one piece and you are paying them. So in everyone's eyes they are liable. And if they do nothing they obviously should bee taking the heat. Look at all the reviews and look at the general score. It is bad for a reason. It might be better to pay more via a big American company so at least you will have insurance and better tracking of your shipment. Yes I'm sure many never had a problem, but the many who are having problems is a high rate as of late so basically going with Atlas at the moment is like going to a casino---a huge gamble. read more

They posted initially the expected date of arrival sa port. After 5 days of expected date they make another post on update na "Advisory: * Estimated time of arrival is given without guarantee and subject to change without prior notice." Ano yun, bahala ka kung darating oh hindi, magintay ka .... read more

Never had any problems in the last seven years that I had been sending boxes. It takes a while but it gets to the destination safe and intact. read more

Attach is a photo signed by your agent. This agent of yours is very mean and rude to customers like us. Please train your staff to be good and nice. He is in a hurry to pick up our boxes, the fact that we are in the 2nd flr apartment bldg...and I ask for an extra small box to put the remaining stuffs that I have since that small box is free, and he said he cant wait for it because he is in a hurry and its that is not supposed to be. He don't talk to me and my husband well, what wrong with him? I hope next time we request for pick up, you'll send us a nice agent. read more

Atlas Shippers International - Attached photo with the signature of the agent who pick up our boxes. Attention: atlas shippers. - Shipping Centers Near Me - Milpitas, California

So far, shipping is reliable. Around Christmas, it took around 48 days to reach destination, instead of 30 days. Nice to have a "free" junior box but they made it smaller. What used to be 18" X 8"X 8" is now 17" X 6.5" X 6.5" read more

WORST SHIPPEr EVER! DON'T use this company ever! They said my box will arrive before Christmas and now it will arrive next year. Don't waste your time using them. read more

Sent a box to Manila on November 6th; was told it was before Christmas cutoff meaning it should arrive in Manila before Christmas. According to the tracking, it won't even arrive at the port of Manila until January 4th and by the time it clears customs it will be well over two months and maybe it will get delivered by January 15th. I've sent over 200 boxes to Manila and this is the worst service I've ever had in 33 years of sending boxes. This is the second time I've used Atlas and it will be the last; very disappointing. read more

I have been a customer of Atlas for years and I can attest that Atlas Shippers International DOESN"T provide good services. I have used their services many times already especially during this Covid-19 pandemic to help friends and relatives but I have never been happy with Atlas Shippers. If you schedule your pick up online, they will not process your order unless you call them several times. And my experience right now is that after 4 and 5 days of scheduling pick up online, I have already called 2 agents (Megan and Giselle), they told me that they will forward my request to Seattle agent, but still no one has contacted me. Due to pandemic, my family has sent 10 big boxes already and there were many times that boxes arrived to the destination DAMAGED and they are always LATE (more than 2 months). Also, Atlas' boxes keep on shrinking in sizes while their prices continuously go up. read more

I generally go to Bayani, but last time I went to ship a box Bayani was closed, so I took it to Atlas. It is a little more expensive at Atlas, and I wasn't using an Atlas box, so I didn't get to take advantage of the free shipping on a junior box. The biggest issue I had is that they weren't taking credit card or check for payment on the boxes, so I had to go into the mall to an ATM, pay a non-bank ATM fee get cash, then come back to Atlas to pay for the shipping. This is the main reason for the decreased stars. Also, shipping is expected to take over 2 months from my drop-off to delivery. read more

.. I just shipped a package to the Philippines .. When it arrived there in Cagayan De Oro, my family there was in dismay because the package had been rummaged through and violated .. I sent 8 expensive pairs of shoes, and only 4 arrived .. My wife told me later that this is the second time this happened .. She did not tell me the last time as to not upset me .. It is clear that a person is taking a huge risk by using this service because evidently there is no real theft prevention security in place .. When I e-mailed them to explain what happened, no one ever got back to me .. I am sure this happens all the time but they just turn a cheek to it - Mark Pacheco read more

I find it quite easy to deal with Atlas Shippers. The staff are efficient and the cargo arrives as scheduled. I will always rely on Atlas for sending boxes to Manila. read more

We've been using Atlas for years. But they don't fail to disappoint us one shipment or another. We used their service once again this year because it's more convenient for us, their office is near our new home. This time the shipment is delayed and it's more than 3 months now. We dropped off this box on June 2022 then another box in July 2022. Conveniently box one's junior box arrived at their warehouse on Sept 3 and the macho box it's paired with was left out... box two came and was delivered just the other week.. as of this writing box 1 is nowhere to be found (the status they gave me was eta Aug 31 moved to eta Sept 19 moved to eta Sept 23, it's now the 30th in Ph) read more

After a long wait,the supposedly Christmas package arrived today, January 3 in the Philippines.It has been over 2 months since it was sent.The box seemed to be damaged,it looked like it got wet and very dirty. I will no longer be using their service.This shippjng company is a disappointment. read more

Atlas Shippers International - Shipping Centers Near Me - Milpitas, California

I never go and review businesses but if only I can give a zero star I would. This company is being ran by not so intelligent people. I am really wondering how can they run a business like this. They give you different dates of arrival of your shipped boxes and even at the last minute, they will change that on you. You cannot do anything but accept their incapability to give good customer service. Their phone reps are so high up the ground that they don't care if they are rude to you and disrespect you. This is by far the least competitive freight company. I wish I used their competitor instead. I traded 50 miles for almost a month worth of delay and very frustrating conversations ever. I wish this company to either improve or be penalized. read more

they will give you 2 hours window to pick up your shipment which is unreasonable. i don't get it. it's not like a phone or cable company that they need to check/fix something inside the house. they only need to pick up a box- 30 minutes is more acceptable. WORSE: they scheduled a pick up of 6-8am on a weekday but did not show up until after 9am. read more

I was VERY DISGUSTED to hear from the family in the Philippines that The boxes arrived Opened and All of the new clothing items with Store tags had been Stolen! Do not trust or use this Company!!! read more

Im not the type of person who leaves review, but this one is appalling. My 3 packages was picked up by an atlas agent back in dec2021, i paid $300 for it. It's now march2022 and my boxes cannot be located. We have tried all the numbers available to call and nobody can find the invoice number. Everytime i reach out, they just tell me to call another number. I called the number and then i was told they would call me back, but no one has ever called me back or try to see how they can help me. I have been talking to the agent who picked up my boxes and all she can say is she doesn't know and is not communicating effectively. So now im missing 3 boxes for my family and lost $300 of my hard earned money. And they won't do anything to help or solve it. read more

So far so good I'll say..! Ive had used them before and everything went well. My parents received the jumbo box without any issues. and just yesterday I sent 1 jumbo and a small box and Mike who picked up my boxes was very polite and he did explained everything. he gave me one jumbo box for replacement and I bought one extra jumbo box..! I would like to have the same person (Mike) who's going to pick up my boxes again when my boxes are ready to be send. Thank you Atlas...! read more

I love atlas balikbayan box my box arrived in Cebu city Philippines in 3 months only no damage and everything I'm very happy but Please no limit on the box Please... new regulations 130kg only new normal new rules read more

Thank you Atlas Shippers! My box was delivered from SEATTLE to BACOLOD CITY in a month and a half in a one piece. No missing items. Box condition is good. Will send another box soon. Good customer service. Salamat! Salamat! Salamat! read more

Atlas Shippers International - Thank you so much! - Shipping Centers Near Me - Milpitas, California

WARNING!!!! DO NOT USE this company! Their Bacolod City Agent stole my Jr. box they did not deliver the small box only the big box. I made a call and follow up on the jr. box they said they will deliver it next week and that would be Feb. 10 or Feb.11 my mom waited for the small box but it didn't come. Today, Feb. 19, 2022, I made a call again and they said they are looking for the jr. box. So, I believed they stole my Jr. box. If I could give '0' I would definitely rate them '0'. read more