I've never had any issue getting an appointment, and the girls at the front have always been very…read morekind. Even though there is now a new Doctor he's also very thorough.

Please keep in mind when you purchase your glasses please read the small print on your receipt (…read moreAll Sales are final ) unfortunately if your unhappy with your glasses your stuck with them )

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

The optometrist was kind and very good service. Good selection of glasses. I liked the fact that…read morethe Dr. Was Korean.

Yesenia was phenomenal. She helped track down my VSP insurance benefits over the phone, right-sized…read morethe lenses perfectly for my RX and computer use, and answered every question with patient, friendly expertise. She also gave me a great deal and somehow got my glasses cut in about 30 minutes once I finally picked a pair (after trying five frames!). Truly exceptional service, highly recommended!

Our experience could have been better. The front desk staff is amazing but the doctor was an…read moreinteresting experience. I was informed that she specializes in children. However, they should have said certain children. My child has developmental issues, which the Dr. tried to suggest twice as autism (which was troubling seeing that area of expertise is not her field). Although I told her he is not autistic but does have developmental delays. My son had a difficult time getting his eyes checked but he was doing his best. What bothered me the most, is when she went to dilate his eyes. He was scared and screamed. She covered his mouth. I was appalled and wanted to walk out immediately. How can your staff say the doctor specializes in working with children but doesn't use any techniques to calm/console a nervous child. At that moment, I decided we would not return.

They have always gotten me in right away. The staff and Dr Carol are amazing. I recommend them…read morehighly.

I had an extensive eye exam, Dr. Kataria was very thorough…read moreand helped me with a dry eye problem and Eye Infection.She gave me lots of freebie eye drops. I also needed glasses. Ethan helped me with the Optical machines and adjustments to my glasses. Becca helped me with making appointments. It's a Lovely Office, close to my house. They take Credit Cards, and loads of parking. The Office is Clean, and nicely Decorated.

Thank you for your response, but I respectfully disagree with your position…read more Regardless of your inspection process, my glasses failed within a very short period of normal use. That should not happen with a quality product, especially at this price point. While I understand accidents can occur, there was no misuse on my part that would justify the frames breaking so quickly. What I find most concerning is being asked to pay a $50 shipping and handling fee for a warranty replacement--especially when the item has to be sent out multiple times. As the customer, I should not be responsible for covering repeated shipping costs related to a defective or failed product. A warranty is meant to stand behind the product, not shift additional costs onto the customer when something goes wrong so soon after purchase. I would expect a full resolution without out-of-pocket expenses in this situation. I hope you reconsider your stance and work toward a fair solution.

Great experience, the staff is very welcoming and makes you feel just at home! Their names are…read moreJohnny and Angelica! Dr Sharon is also great. All around a great spot and highly recommend it to all.

The service at RVO is top notch. Everyone is pleasant and attentive. Great place to give your eyes…read morethe attention they need.

They set up appointment as soon as possible. I'm in the system and can't wait to be able to see…read moreclearer.

Terrible customer service if you request for a refund after paying in advance after you are told…read moreyour prescription eye-glasses will be backordered for three months, Studioeyes Optometry does Not want to refund you your money!

Excellent and prompt customer service from Amy... this location is in the mall between JCPenney &…read moreDick's Sporting Goods on the bottom floor. They have tons of really cool designer frames! Ralph Lauren, Armani, Coach, Ray Bans, even Swarovski and more! I love to look around their large collection! The store is clean, they have an ophthalmologist on duty and staff is nice. They know how to handle insurance and get you the most bang for your buck. I'm glad to know they are here...

I went to this Lenscrafters with a busted up pair of glasses. Reece L fixed them up for me in such…read morea way that I couldn't believe it. I was highly impressed with her skill and knowledge. And it was free, so I gave her a tip. I do recommend.

I've had the opportunity to work with both Jessica and Ariana at LensCrafters, and they are both…read moreexceptional coworkers who make a positive impact every day. Jessica is always professional, dependable, and approachable. She consistently goes above and beyond to help customers find the right eyewear while making them feel comfortable and valued. Her knowledge, patience, and positive attitude make her a trusted team member and someone everyone enjoys working with. Ariana is equally outstanding. She brings great energy to the workplace and is always willing to help both customers and coworkers. She has excellent communication skills, pays close attention to detail, and handles busy situations with confidence and professionalism. Her friendly personality helps create a welcoming experience for everyone who walks through the door. Jessica and Ariana are both dedicated, hardworking, and committed to providing excellent customer service. They work well as a team, support those around them, and help make LensCrafters a great place for both customers and employees. I truly appreciate everything they do and highly recommend them for their professionalism, teamwork, and outstanding work ethic. There very cute aswell. So I got blind by,there beauty that's why I had to go inside and check for some glasses

I have gone to this LensCrafters a number of times in recent years, but this experience was not as…read morestrong as prior. Jessica sold me a pair of bifocal glasses and was very pleasant/professional. I chose to try the progressive type of lenses where going from long distance to short distance is invisible from an onlooker viewing the glasses (rather than seeing a small area in the lower portion of the lens). It's new for me, not cheap, so having the 30-day trial period was critical should the lens approach not be for me. Well, a week or so later, I arrived at the store after getting the text msg that my glasses were ready, explained that I was traveling in a few weeks and asked that the 30-day trial be extended a couple of days as I would be out of town when it expired. They couldn't do that. I had to go back to the store later to pick them up in order that the clock on the 30 days start later. (It's about 30 minutes roundtrip for me.) While the store manager was very gracious, attentive and fluid in explaining matters when I came by again for the second pick up, it makes little sense for a manager to be unable to override the system when warranted, especially for a long-time customer. Corporate needs to address this sort of thing, I feel, as it motivates me to try a competitor next time I need optical wear.

Aurelina was the best ! She explained everything when I was looking into purchasing new glasses and…read moresunglasses. She is the best and loved the whole experience! If you plan on coming I definitely recommend going to her she is very nice and helpful!

Wish I read these reviews before coming here to this location. DO NOT GO HERE!!!!!…read more There are other LensCrafters locations that are so much better - save yourself the trouble. The front desk workers are absolutely awkward and unhelpful (except for Heather, white young lady with black hair), the doctors are just rushing their appointments/giving out incorrect prescriptions, & the manager (maybe Jenn? Older white lady with blonde curly hair) has the most horribleeee attitude. I've spent 4 weeks back and forth due to being give the wrong prescription, scratched glasses, and only to come out with "you should've bought the protection plan I don't know what to say". Will be emailing corporate as well to make sure this is known about this location.