I had the best experience at LBR Bridal because of Suzanna!! Her patience and professionalism were unmatched. I went in without any idea of what I wanted but she guided me to the dress of my dreams in one appointment. She doesn't pressure you with each dress and is honest about how you look. It feels like shopping with your girlfriends. Suzanna is the reason I said yes to the dress!! read more

I fell in love with a dress here. The owner did everything she could to get it for me. Staff curates a selection of gowns for you and they really understand what you are looking for. Very professional setting. Big plus is the mini platform they have you stand on while wearing the dress. I got a veil as well and they again were very flexible with an agreement. Excellent and pleasant service. I would recommend to any bride or bridesmaid. read more

LBR Bridal - Dress and platform - Bridal Near Me - Chicago, Illinois

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I went dress shopping here back in Oct 2019 for my wedding originally planned for Sept 2020, after visiting a ton of different shops. I ended up getting a dress that was NOTHING like what I envisioned -- but the attendant was so encouraging in getting me to try something different and it ended up looking gorgeous, being affordable, and fitting perfectly. They were also flexible with the alteration timeline given I moved up my elopement to July 2020. Everything was great! Highly recommend! read more

Such a beautiful store! All the staff is so kind and gracious. All the attendants and seamstresses are so helpful! The process was so smooth and I ended up finding my dream dress- at such a reasonable price point! Would recommend this store to any bride in Chicago! read more

So, so disappointed on our very short appointment at LBR. My daughter was specifically was interested in an Eva Lendel dresses. The salon insured my daughter they had the designer. What they didn't tell her was that they only carried sample sizes. Sample sizes, we learned are sized 8-12 and are 1-2 sizes smaller then street sizes. My daughter wears street size 10-12 meaning none of the dresses in the store fit her. What's worse is they knew this information when she made the appointment! I don't know how you buy a dress without a little insight as to what you will look like in it. My daughter was embarrassed and in tears. The 15 minute appointment was a waste of time and a waste of a $30 Uber ride. If you are a thin bride this might be your place. read more

Worst experience ever. I do not recommend this place. The owner flat out lies. I've been married a few years now and was offering my dress to my SIL for her wedding, so it is bringing back memories of how terrible the experience of buying a dress here. People talk about wedding planning drama and it's because of places like this. read more

I had a bad experience at Luxe Bridal Rack--was stood up for my appointment and now no one answers my emails or calls. Showed up for our scheduled appointment and no one was there. Stood around out front and knocked but the windows were still boarded up (this was early June) so we couldn't see anyone and all my calls went unanswered. We left after leaving a voice mail and sending an email. Next day I was charged $50 for canceling my appointment. Have called and emailed several times to resolve this matter because I understand times have been a little crazy and mistakes happen but honestly they could care less and still no one has explained why I would be charged for "missing my appointment" when we showed up... NO ONE was there? Just plain unprofessional. read more

This is where I found the one! I came on the recommendation of a friend who found her wedding dress at Luxe... Of all the places we tried (and there were many!), Luxe had some of the classiest dresses. The staff were very helpful and professional and did a fantastic job tailoring my dress. I couldn't have been happier with my experience with Luxe! read more

LBR Bridal - Bridal Near Me - Chicago, Illinois

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Thank you LBR for helping me find the wedding dress of my dreams! All of the dresses are gorgeous and I highly recommend this bridal store! The staff is so welcoming and accommodating. I am an out of state bride and they worked with me on alterations, appointments, etc. read more

I lost my dad two months ago in December of 2022 and it took a lot for me to even consider going through the milestones of planning a wedding without having him here to share my special day. I finally decided to make an appointment at LBR since their website was said to carry Eva Lendel dresses. This was the first bridal shop I came to visit on my wedding dress journey and after leaving there I wish to never step foot into another shop again!! Shared the exact same experience as another reviewer here. This place is not size inclusive and I wish that would have been communicated with me at the time that I submitted the questionnaire which asked for my dress size, style preferences, and budget. We arrived to my appointment and our consultant, which was the owner/manager, was late. Another consultant, who was very lovely by the way, greeted us (my mom, sister, and best friend) and was very kind. She had us look around while we waited for my consultant to show up (I almost wish she never showed up). When she did, she introduced herself and congratulated me on my engagement. The first questions she asked were about the style that I was looking for and what my budget was. I told her the style that I was looking for (which I submitted on the questionnaire) and what my budget was. Mind you, my sister in law is purchasing my dress and there is no budget. I gave my consultant a number but I told her that there is flexibility to that budget. When I asked to try on a dress from their "couture" rack she, very condescendingly told me that it was above my budget and how they had a rule/suggestion that I shouldn't be trying on dresses that were above my budget because of quality comparison or some bulls**t like that. What? Thankfully my sister spoke up for me and said that I should still try it on. Here is where it gets even more shi**y. We go into the dressing room with the couture gown and two other dresses that were previously pulled for me by the first consultant. The owner/manager told me to take off my clothes and step into the dress. It did not go above my hips. She asked what my dress size was (which I disclosed in my questionnaire prior to my visit). I let her know again and she gave me the whole spiel about how wedding dress sizes work and how the shop didn't have any dresses that would fit me. It was an A-lined style dress, my bottom half is bigger than my top half so I asked if I could put it on above my head instead of stepping into it so I could at least check out the bodice (my dress size could be a little finicky since I have to accommodate for my hip size). She told me "we don't put on dresses over your head". So, there I was. In my undergarments unable to try on a single dress. She told me to try a shop in the burbs and I told her that they did not carry Eva Lendel dresses and that is why I specifically chose LBR. They are the only shop around to carry the designer. At that point, I just wanted to get out of there. I quickly got dressed and met the confused faces of my entourage as I walked out the dressing room not having tried on a single dress. 1) I wish I received a follow up after submitting my questionnaire if they were unable to accommodate my size. 2) Maybe, perhaps, let's not restrict a bride from trying on dresses that are above their budget (especially after they expressed that there was flexibility). 3)Be on time. 4) Look over the questionnaire AT LEAST at the time of the appointment or ask for my dress size again before I undress in the changing room and try to put on a dress that YOU could have known won't fit me. If I took the time to respond to your questionnaire then you should, at the very, least go through it. Having lost my dad just two months prior, I was not prepared to go through that awful experience, especially in an environment that is supposed to bolster confidence and happiness. I truly do not want to go through that experience again nor do I even want to go bridal dress shopping again. Thanks LBR. read more

Warm and friendly shop with a great collection of beautiful gowns. In house tailor/seamstress is amazing.

Have had a great experience here every step of the way. My final fitting was yesterday, and my wedding is less than a month away. Maria, Irena, and Antonila have all been superb to work with. I am grateful to have been able to purchase an amazing dress off the rack at LBR at an affordable price. LBR was my first and last stop for wedding dress shopping. First I discovered a designer I liked on Pinterest (Nicole Milano), and then I saw on Nicole Milano's site that LBR was the nearest boutique that carried her designs. Maria and Antonila made scheduling my appointment and trying on dresses at the appointment pleasant and easy. In alterations, Irena has done a wonderful job, even ordering & sewing on extra fabric from the designer to make the neckline higher. Excited to walk down the aisle in this beautiful dress! read more

This place ruined the excitement of finding "the one" for me. I reached out and asked if they had a dress in stock and they responded via email saying yes and that I should make an appt. When I came in with my friend who travelled across the country to experience this with me, we got in and they said the dress was taking awhile to get in, so basically they were not truthful via email. Lots of judgement from the manager when I explained my ideal dress and she said it was nothing like the one I wanted to try. Didn't even attempt to try to talk me into trying other dresses in the store. When I did try on one, I felt belittled when they asked me where it fell on the spectrum of dresses I tried. When I said it was close but didn't feel like the one, I felt bullied and forced to not try anything else. The consultant who didn't even introduce herself to me kept saying "can you REALLY envision yourself in this one on your wedding day?" Really pressuring me to say no and slowly pulled every dress I wanted to try out of the dressing room. We were done in 20 min. Shame on you, LBR bridal, and those who I interacted with; this is supposed to be an exciting time in my life and you squashed it with your horrible customer service and unwillingness to try to help me. read more

This is probably going to be the worst review I will ever make only because it is about something so important and sentimental which is of course my wedding dress. I bought my wedding dress here on March 5,2021. My wedding was on September 18,2021. When I purchased the dress I bought an extra 2 yards of the same exact fabric from the dress designer because I had to create some kind of sleeves for my church ceremony, and I also purchased a veil that day. I also purchased about 170 matching buttons that I wanted to attach on the back of the dress. I was told my dress and everything else I ordered would arrive sometime at the end of July and that they would give me a call when they received it. Come beginning of August and I still got no call or update about my dress. I called multiple times and after about trying to reach them five times on separate occasions, they finally answered but gave me no answer on when to expect my dress. Finally come mid August, about a month from my wedding and my dress FINALLY arrived, with NO extra material, and NO BUTTONS. this now leaves me less than a month to find 170 matching silk mikado buttons, the exact matching material to my dress to make sleeves, and to make alterations to the dress to fit perfect. When they told me they lost the package with the extra material and buttons, there was no apologies or any type of regret. They pretty much just said "not our fault, good luck". Pretty much from the first visit to LBR, to me picking up the dress, I would rate this experience a 0/10. The consultant working with me gave made the experience so unpleasant and kept checking the time as if she was just waiting for me to leave. If I could go back I would honestly not have bought my dress here. They made being a bride 10x more stressful and I don't recommend this place to anyone. read more

LBR Bridal - The dress I purchased. - Bridal Near Me - Chicago, Illinois

While I didn't try on any dresses, (because non of them fit!) I'm giving this shop 5 stars. I'm a street size 12. Bridal dresses say 12 but they're really 8s. None of the dresses that were pulled fit past my curvy butt. After packing up and leaving almost disappointed the consultant grabbed the owner. She quickly pulled me to side and genuinely apologized and referred me to a different bridal shop that catered to my size. If is wasn't for this shop I would've never said yes to my dress. Thank you for going far beyond customer service and going out of your way to help me. You didn't have to send me to a different store. You easily could've said sorry bye. This shop cAres about the rides and he experience. I didn't get the "bridal experience " at Lux but had I not gone I would've never been referred else where. Se had beautiful dresses says none that fit me. Go, try on, and look beautiful! Maybe you'll be the one to say yes to your dress. read more

TLDR: underwhelming and rushed customer service. they ordered a full size too big, told me I needed extra extra length and now I need to have it hemmed up 6 inches. I made an appointment for a Sunday at 12 noon. I was greeted and asked some basic questions. The salesperson pulled some dresses that fit my description and I tried them on. Most were a quick no for me. There was one that I said I could maybe see myself in. But overall I didn't have strong feeling about any of the dresses. The salesperson kept asking "is this one?" "Do you want to say yes to the dress?" About 30 minutes into my appointment after realizing I wasn't ready to decide she just started helping someone else. She didn't offer to follow up with me or say bye or anything. It was only 30 minutes in so it's not like I overstayed my time. I thought it over for a day and being in a time crunch I decided to go with the dress if it could be ordered in time. They had me come back in to be measured. They choose the size and length. In retrospect I should have insisted to see the size chart and given my input on the size and length. But at the time I trusted her of course since she is the "expert". I looked up the size chart on the designers website a couple weeks later and I knew then the dress was going to be way too big and about a mile too long. When I went to pick up the dress, the salesperson unzipped the top of the bag and asked me if this was my dress. She didn't offer to let me inspect it or try it on or anything. I took it home and tried it on. And as I knew, it's a full size too big. It's inches too big in the bust, waist and hips, the straps are too long etc. And insanely long. I get it, better too big than too small but why can't they just order the right size? Overall annoying and impersonal process. They should have ordered me the size 2 in regular length and I would have needed almost no alterations. And yes, I do understand that all dresses need some sort of alterations. I get annoyed just looking at the dress so I'm not even sure going to wear it for my wedding, which is only 6 weeks away. I'm probably just going to buy a non bridal dress off the rack. Also their alterations START at $650. So if you just need a hem or something simple that'll be $650. read more

Maria was incredibly helpful in my experience here at LBR Bridal! I drove over 6 hours to come to this store with my mom and two friends as LBR is an exclusive provider of a designer I fell in love with, and specifically THE dress. Prior to my appointment, I confirmed multiple times the dresses I wanted to try on were available and was so excited to be able to try them on in the salon. The selection of dresses available was phenomenal, especially in the designer I was interested in. Maria was kind and provided great direction and support throughout the experience. After finding my dress here, my friends, my mom and I were on cloud nine after our experience! read more

Temeh was wonderful, kind, and super honest when I asked for her opinion! She's rare in that aspect of wedding dress shopping! Though the store didn't have my style type she made the experience well worth it! Thank you! Typically don't take a "win" when I don't find my dress but she was the win! read more

This wedding dress shop may be called "Luxe Bridal" but there's nothing luxury about this place... WORST CUSTOMER SERVICE. You would think people who work in the wedding industry would understand they have an impact on one of the most important days of someone's life. The two people we encountered, Maria, the owner, and her salesperson (who never even introduced herself) severely lack empathy and conscientiousness. Both women were quick to say things such as "you don't have to try on dresses here" and "let me know if you want to keep your appointment." WHO SAYS THAT TO A BRIDE?! Our party traveled from another state to try on dresses here and we received zero hospitality. The salesperson was completely unprepared when we came in even though the appointment had been booked several months in advance. Although it was confirmed multiple times that our party would have seven people, when we arrived the salesperson barked at us that only four people were allowed and they "reserved the right to change policies because of covid." I understand small businesses making decisions like that but at least communicate that BEFORE the appointment. Especially if you know people are traveling from another state... Throughout the appointment the salesperson would make offhand remarks and comments about budget, expectations, etc.. Again, we're very reasonable people but the way things were communicated to us were so aggressive and classless that we probably should've left. Don't even get me started on the dress fiasco. Even though Maria said she was going to order a specific dress for the fitting, she didn't keep her word. Of course we didn't find out until weeks before the appointment but instead of offering some sort of solution like holding dresses that were similar in style to the original dress we were traveling to Chicago for, Maria said half their inventory was off the rack and she pretty much needed to sell product as quickly as possible. Maria should've provided some sort of compromise since she didn't keep her promise of ordering the original dress. Don't bother asking for champagne or water, "covid restrictions." During the fitting, when the salesperson realized we liked some of the dresses, we saw an inkling of customer service. She offered us a measly discount and mentioned we could find the dress somewhere else but it wasn't going to be discounted like it was at LBR. At that point, there was no way we were going to give our money to this business. Overall, I would NEVER recommend this dress shop to anyone. These people have clearly forgotten they work in the wedding industry and in my opinion... they shouldn't be. The utterly disgraceful lack of customer service stems from Maria and has seeped its way into her sales staff. Side note - we found a dress at a local dress shop and the salesperson who helped us was AMAZING and also from Chicago. She was appalled to hear about our experience at LBR "Luxe" Bridal. read more

WORST EXPERIENCE OF MY LIFE!!!!! Being a Covid bride has been stressful as it is but leave it up to Maria and her joke of a company to leave you in TEARS during one of the most special moments in your life. She is a LIAR, bad business woman, and has zero accountability for her mistakes. The one thing that made me excited about the wedding planning process was picking my dress. I have been obsessed with one dress since discovering it last year. With the vaccine and Covid restrictions lifting I was excited to finally dress shop. LBR was one of 4 boutiques in the county that carried the designer to my dream dress. I called Maria in Feb to see if they could get the dress in for an appt. She said "We aren't going to carry that designer anymore but I can still get the dress." (I have receipts) I also asked about Covid restrictions to see how many people could be at the appt. I was doing a weekday appt. so she said 6 guests plus the bride. I told her I was traveling from Colorado exclusively for this dress and she assured me she could get it. I enthusiastically made the appt., booked a VRBO, and invited my 6 closest friends. I sent Maria photos/ name of the dress and confirmed my appt. for 7 people. I also requested to have the cost of the dress. I should have known this would be a disaster after NEVER HEARING BACK FROM HER. I had to email and call multiple times to finally get ahold of her to confirm she received my email. She said she "emailed me back" but it was never received in any email folder. She again stated she could get the dress but it wouldn't be ordered until it was closer to my appt. in June. May rolled around and I wanted to confirm my dress was ordered or at least on the radar since communication thus far was terrible. That's when Maria said "the owner has decided to not carry this designer so we can't get your dress". WHY WASN'T I NOTIFIED?! WHY DID I HAVE TO CALL TO FIND OUT?! I expressed my concern as 7 GIRLS WERE TRAVELING TO CHIAGO FOR THIS ONE DRESS. PLUS, THIS WAS THE ONLY DRESS I HAVE DREAMT OF FOR AN ENTIRE YEAR. I was devastated to say the least. I told Maria she needed to tell the owner as I know this is something the owner of a small business would need to know. Maria said the owner made the decision to not carry the dress so "let her know if I want to keep my appt." She had no empathy or compassion for the situation. Instead, she was combative and rude. IN WHAT WORLD IS THAT AN APPROPRIATE WAY TO RESOLVE AN ISSUE LIKE THIS?! I was in tears and cried on the phone to my maid of honor. I was devastated. (I still am and I waited an entire month to write this). My maid of honor called the bridal shop and Maria said my appt. would be amazing and they would pull dresses a week in advance to replicate the style of my dream dress. (Surprise surprise- that never happened) I went to look for the owners contact information because I knew she would want to know what happened. Turns out Maria is the owner! She is just a narcissist that refers to herself in third person. I shouldn't have kept the appt. but the Chicago trip was booked and honestly the whole situation had me mentally exhausted. I was hoping for the best. I was excited to try on dresses for the first time, we get to the appt., and the employee working was RUDE, UNPROFESSIONAL, and even dressed in slides and yoga pants. I don't know her name because she never introduced herself. In fact, she acted like my arrival was a complete surprise. She then tried to kick out my party and said it was against policy to have 7 people even though it was confirmed 3 months prior. Not even 60 seconds into the appointment she was in an altercation with my friends and they had to ask her why she was being so aggressive. WAY TO SET THE TONE FOR THE REST OF THE APPT. I actually fell in love with a dress. But honestly the vibe was so off I couldn't give them my money. The employee offered me a 10% discount for everything that transpired but the entire experience was so horrific, getting a free dress from them wouldn't have made this experience any better. Do not give this company your money!!! The negative reviews are all true because they feel all to relatable to my experience. Wedding dress shopping should be filled with love, excitement, and happiness. DON't RISK HAVING YOUR SPECIAL MOMENT ROBBED FROM YOU. read more

Shady business practices - be careful! I'm really saddened I even have to write this review, but considering how much money a wedding dress is, I just don't want this to happen to anyone else. A couple months ago, I said yes to the dress at LBR - super happy with my experience at this point. I was told my wedding dress would take 6-9 months to arrive, which is no problem cause my wedding is a year and 3 months away at that point. To my surprise, I get an email saying my dress arrived 2 months after I said yes. I make an appointment to pick up my dress, and when I go to pay for the remaining amount, I see they tacked on a $300 "rush fee". Confused, I tell them I did not consent to a rush fee as there was no need to rush my dress. The consultant calls the manager and the manager tries to tell me that I told them my wedding was in 3 months, hence why a rush fee was accessed. Knowing I never told them this and knowing I keep good record of every large purchase, I show them my original receipt where it clearly says 10/6/2023 and no mention of a $300 rush fee. Their copy was reflecting 10/6/2022 and a $300 rush fee. So, the fact that they switched up the information in their system AFTER I had said yes and put a deposit down is extremely shady. And even IF my wedding was in 3 months, a good business should be transparent when tacking on fees like that. I'm sure they were hoping I either trashed or deleted my receipt so I had no proof that I told them my wedding was a 1+ year away. Once I pulled out the receipt, the manager was quick to waive the fee, which is not commendable in my opinion, it was just what had to be done at that point, she was caught in her deception. Again, really upset that this was my experience when I was so excited to pick up my dream dress. LBR does have some of the best selection of wedding dresses in Chicago, so if you do choose this bridal shop, please keep good record of your purchases to ensure they don't swindle you. read more

It is super easy to make an appointment online - I made one the day before I went. I went at 2 PM on a Thursday and we were the only party at the shop. I LOVE their selection of dresses. If you adore the Willowby by Watters flowy/large florals/modern but romantic aesthetic, you will love their selection. Most of the shops I went to, I was only really drawn to a small selection of the dresses, but here they were all a more modern style e.g. not pageanty/traditional ballgowns. I bought my dress here and am very excited! Marie Claire helped me and was very knowledgable and great at reading how I was feeling. She helped clamp the dresses in a way where I could picture what my size would look like, even when the design of the dress made it difficult. She helped tug and hold on the bodice in ways to explain how it would fit me properly and also explained what sorts of alterations would be possible to achieve what I wanted. I liked how she was informative and warm but reflected my vibe and was not overbearing at all. read more

We received my daughter's vintage wedding gown back from the tailor. It was completely puckered at the seams and was not able to be redone. The wedding was less than a week away and my daughter did not have a dress to wear! I called Maria at Luxe Bridal Rack and explained the dire situation. We had a virtual wedding appointment that day and found the most perfect and exquisite dress! My daughter and I went to Luxe the following day. Maria and her seamstress met us and my daughter had a fitting. We picked up the dress in time for the wedding. Maria is a miracle worker! My daughter looked so beautiful in her dress and we have Maria to thank for this! Beautiful selections of gowns and incredible and amazing customer service! HIGHLY RECOMMEND! A Million Thanks to Maria and Luxe Bridal Rack! read more

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I honestly don't even know where to begin this review...WOW! Let me just say that prior to coming to Luxe Bridal Rack, I had been to a few other salons in Chicago and none of the dresses were exceptionally exciting to me. I absolutely loved the selection at Luxe - there is truly something for everyone at (almost) every price point. They have a selection that is off the rack (for a great discount), and then a more traditional section where you can have the gowns ordered and made exactly for you. I have been to a few off the rack stores, but none of them have been even in the same ballpark as the selection here. There were Berta, Gaila Lahav, and other extremely high end dresses here for a GREAT deal. More so than just the dress selection, the associate I worked with (Keturah), was so knowledgable about the different styles, materials, how they can be altered for your specific style, and more. She also was not in a rush and let me take my time, which was really important to me as some other places just try to get you in and out so quickly. I truly can't say enough good things about Luxe Bridal Rack, and recommend absolutely any bride to come in!! read more

Maria was enthusiastic and helpful. I'm so glad I went to Luxe Bridal Rack because I was very self conscious about my body going in, but felt beautiful with the dress on with the assistance of the staff. Highly recommend. read more

I had such an amazing experience here! LBR was so accommodating, helpful and positive before and during my appt. Before my appt I had 2 dresses I had in mind before going there but it was at the detroit bridal shop so they had it shipped just for my appt which I'm so happy they did because I ended up choosing one of them! Also before my appt they emailed me asking about what I would like for my dress so they could be prepared before I came in which I thought was very nice. Maria was the one helping us and she was so nice! Loved working with her. The place overall was very clean and pretty and the lighting was really nice to see the dresses in full detail. I already can't wait for my dress to come in! read more

Pros: - I had the entire store to myself when I went for my appointment, so my family and I felt like we had the time and space to talk over our thoughts and didn't feel rushed or crowded at all. - My consultant, Antonia, was such a gem. She was so knowledgeable about each of their dresses, giving us an overview of the store first so we understood how the dresses were organized, which sections were off the rack sections, where to find the styles I liked, etc, and then pointing out the uniqueness of the different fabrics on the dresses I tried on and explaining how dresses could be altered based on what I liked and didn't like. - I found my dress! LBR carries some really beautiful and unique dresses, and I found the perfect one for me, after shopping around at other bridal shops all day. Cons: - When I initially emailed LBR to ask if they carried the dresses I was interested in, I didn't receive a response. 9 days later, I sent a follow up email and finally got a response 2 days later that one of the dresses I was interested in was available in their store. That was the main reason I booked an appointment at LBR. However, when I arrived for my appointment, I was told that the dress I was looking for and that I had been told was in their store, was in fact not there. It ended up all working out since I found my dream dress, but I just think if you're going to tell someone you carry a dress, you better actually have it in store when that person comes in for their appointment. - There was another party at the store when I arrived, and they ended up going over their time (and cutting into mine) for about 20-30 minutes. Luckily, we didn't have anything scheduled immediately after my appointment, but I imagine I would've been quite irked if I did and had to lose out on my appointment time. Overall, I had a great experience at LBR and would recommend it to any bride-to-be who is looking for gorgeous modern, unique dresses that will make them feel even more special than they already are! read more

I had an overall fine experience at Luxe Bridal Rack, with one very major exception. I purchased my wedding dress at a different salon, but was on a search for a perfect bridal belt to accentuate my wedding dress. I'd visited several bridal salons but finally found the one at LBR. I placed a special order since my wedding was coming up in a few months and needed it in time for alterations. I received a call once it was in the store & ready for pick up and made an appointment to get it well within their normal store hours -- and the day before my final alteration fitting for my dress. I called again earlier in the day to make sure that my pick up appointment was still on the books and I left work early to make my appointment and when I arrived at the store it was dark & locked up. I called back and reached an associate who informed me that she'd "decided to close early for the day" and I'd need to return another day. It was super unfortunate how rude and unkind this woman was in her conversation with me. Needless to say was pretty upsetting, as a bride that was 2 weeks away from her wedding. I definitely don't recommend visiting the salon since they were so unprofessional. (Please note this was pre-covid and an experience I had in 2018) read more

I purchased my wedding dress from here and I couldn't be happier! This was the last salon I visited after a long day of appointments, and I felt refreshed after coming here. Our consultant was SO knowledgeable in all things bridal and fashion, and she instantly made me feel comfortable. At no point during the appointment did I ever feel pressured into purchasing a dress, which was really important to me. I came back for a follow up appointment several weeks later when I felt ready to commit! The store is clean and the dresses are all very well kept. Everyone I've encountered so far has been so friendly and helpful! I highly recommend this salon!! read more

LBR Bridal - Bridal Near Me - Chicago, Illinois

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I visited the store with my mom and maid of honor shopping for my wedding dress. The appointment reservation process was super easy online. We arrived to the space a few minutes early and had to wait about 5 minutes for the shop to open as we were the first appointment of the day. Mary Claire, our stylist, was very nice and knowledgeable about the gown shopping process. This was my first appointment so I was unsure of what to expect from the process but she put us all right at ease. We were encouraged to shop around and indicate which styles we were interested in trying. Once we collected about 10, it was time to try on. The fitting room was a bit tight as some of the larger ball gowns quickly took over the space but we made due and cleared out the "no's" as we went. With a 3500 budget, I had plenty to choose from. My favorite gown was a Pronovius ballgown well under my budget. The quality of the gowns was obvious from the beautiful feel and construction of the fabric. I mention this as it is not the case at each shop you go to. I ultimately found my dress elsewhere but highly recommend checking out Luxe Bridal as you shop around! read more

Brides-to-be in the Chicago area should never visit this boutique. The owner has an attitude problem, she treats her customers poorly and she will waste your time. This was my first ever wedding dress appointment. The woman helping me, which I later learned was the owner, started my appointment 30 minutes late. I was understanding because the woman before me had just found "the" dress and was visibly excited leaving the boutique. The owner started my appointment by asking me what I was looking for, and I replied that I honestly had no clue because this was my first ever appointment and I wanted to look around. But I remembered that I had filled out a required survey a week before with lots of questions on my dress type preferences. I mentioned this to her and she replied "Oh, I didn't have time to look at it, so why don't you just tell me now?" In hindsight, this was unprofessional. I had put in time and energy to fill out the survey the business required me to complete, she didn't even look at my responses and now I was being asked to recount to her what I had selected in the quiz when I just told her that I didn't know what I was looking for. We decided to skip the first screening part for obvious reasons and have me and my friend just look around the boutique ourselves to get started. Excited, I selected a few dresses. But I only tried on four dresses and abruptly left the 1.5h appointment after only 40 minutes due to the following events. 1. When I tried on the first 2 dresses, they were too big and the owner applied no clips to show the fit of the dress so I could envision what it looked like on my body. 2. When I was in the dressing room about to try on the 3rd dress, I pointed to a different dress and asked "Can I please try on that one? I like that it doesn't have ruffles." The owner who was in the fitting room with me, said "No, I want you to try on this other dress" because she wanted me to see a couple features including ruffles. When the dress was on me, I was visibly uncomfortable under the ruffles and the owner asked "Do you not like this dress?" to which I replied "No, I'd really prefer to try on that other dress" pointing to the dress without ruffles. She sighed, rolled her eyes and scolded me, "You need to communicate. You're the bride. If you had wanted to try on that one, we could have done that one and saved the time of getting you into this one." 3. After this tone deaf comment, it became very uncomfortable and quiet in the boutique between me, her and my friend who had come along to support me. When I tried on the 4th dress and still struggled to envision myself in it because it too small on my arms and noticeably uncomfortable for me to wear, I told her that I was going to put my clothes back on and go back to looking around in the boutique because I was having a hard time identifying what type of dress would fit me well. While I was putting my clothes on and she was removing the dresses I had tried on from the fitting room, she then told me that I "should go to David's Bridal and try dresses on there first then come back here because [I] can't fully appreciate how good the dresses in [her] boutique were." I replied "Yeah, sure okay." 4. Then she left the fitting room and started whispering to my friend about me. My friend after the fact said the owner repeated herself in a condescending tone and reiterated that I wasn't able to appreciate how "good" her dresses were. And that I needed to try on many dresses before coming to a shop like hers even though the girl before me was in the exact same position and chose the very first dress she ever tried on. Was I in the movie "Pretty Woman"? I'm a woman in my late 20s getting my master's in business at the University of Chicago. It's a difficult experience for any bride-to-be to identify a dress that works for her body, the weather of the wedding venue, current fashion trends and her budget. Wedding dress vendors should recognize this and be good listeners, advisors and just overall sources of positive support throughout the process. No customer should ever be treated like this especially brides-to-be already dealing with enough wedding planning stress on top of everyday life. I'll be taking my dollars elsewhere and telling everyone I know in Chicago as well as in the location of her other two boutiques (Miami & Michigan) to do the same read more

This was my first and last stop for wedding dress hunting. I went into Luxe Bridal Rack thinking I was just going to try on dresses without any intention on actually buying one. However, I didn't anticipate how helpful and accommodating the staff were going to be! After only 40 minutes and about 5 dress try-on's, I was fortunate enough to find THE dress! A beautiful Calla Blanche white gown. I was really pleased with the variety of dresses that was available for me to try on and even more pleased (and surprised) to try on a suggested dress that I ended up loving and buying!! My only suggestion for this amazing boutique is to get bigger sizes in stock as there were two dresses I was hoping to try on, but the sizes were too small. Regardless, it all worked out beautifully! Thank you Luxe Bridal Rack for making this experience as simple, fun and painless as possible. This was such an excellent way to begin my wedding planning experience and I owe it all to your boutique! Cannot wait to go in for my last fitting and finally take my beautiful dress home with me! read more

Found my wedding gown at LBR Chicago. It was a breeze scheduling appointments and keeping in contact with them. They had a great selection and really listened to me when I told then what I was comfortable with for my body type. I also used them for my alterations and have zero complaints - great job! read more

My daughter purchased a wedding dress here back in April. She had an appointment for August 13 and I drove 12 hours from Virginia just to be here for this appointment. They cancelled her appointment today, August 12, because she didn't immediately respond to their message sent at 12:48 p.m. today to confirm the appointment. She works in a secure location that does not allow a phone at the location during work hours. By the time she could call them back, they had already cancelled the appointment. What was she supposed to do?? And I took a day off from work to drive 12 hours to be here for a Saturday morning appointment with her because she can't get there during the week. How is that customer service? We really liked this shop because they seemed to care about the customer. We thought they were sincere about that. This is so very disappointing. They really let her down and caused me a tremendous inconvenience. Also, when you try to call them, their mailbox is full. You can send your phone number via SMS, and they say it will take 24-48 hours to respond. That doesn't seem fair if they expect the customer to respond immediately to their message. read more

!!LITERALLY FATPHOBIC!!!! Sizing inventory should be prefaced prior to booking. Owner says she encourages people of all sizes to come in yet does not carry sizes larger than a "street size" 8, or garments that cater to larger breasted individuals. This type of environment sets up individuals to feel shamed for their body type and is overall NOT inclusive. It was embarrassing to witness and no bride should ever come here. **additionally the consultant, in a negative context, suggested the bride go to a plus size dress shop (again she is a size 8), as if being plus size was an issue. Very saddening that this is still an issue today and hoping this shop will become more inclusive in the near future. read more

Keturah is absolutely amazing! She was so patient while I FaceTimed my future MIL, took photos and videos from all angles for me and just made the whole experience amazing. She is so personable and was genuinely excited for me! The shop is gorgeous! It's small (which felt intimate and cozy) but has great selection. Keturah helped me narrow down my silhouette quickly and was able to show me the exact dresses I asked for. I had a follow up a few data later and she helped me commit to my decision. I couldn't be happier with my dress! She really helped bring my vision to life. She tried different headpieces on for me and ultimately helped me decide on a custom veil! I'm so happy that I chose LBR! read more

I had so much fun during my appointment! Maria & Maria are professional, kind, warm and accommodating. They made me feel as though I was an old friend they wanted to style, rather than a client. As a student, I am on a tight budget and both Maria's went out of their way to ensure I found the perfect gown. I came in to my appointment feeling overwhelmed and nervous and left feeling confident and excited. read more

Keturah and Maria are AMAZING to work with! They are so knowledgeable and give really honest feedback which is so helpful. I originally saw my dress on their Instagram at the Miami location and they were able to get it to the Chicago salon for my appointment about a month later. We are doing some customization to the dress and I can't wait to wear it! Thank you Maria and Keturah for making my dreams come true!! read more

Wow, where do I even begin?! From the moment we walked in, even after a long, tiring day of trying on several dresses, my experience at LBR was absolutely marvelous. My mom and I had the store to ourselves with Antonila, my LBR assistant. We instantly felt welcomed, getting comfy in some adorable LBR custom slides. Antonila started by explaining the layout of the showroom and asking well-informed questions about my dress shopping experiences thus far, as well as my preferences. She was very attentive and perceptive, quickly understanding my "style". Her knowledge about the dresses' designers, fits, styles, etc. was evident from the beginning. We pulled several dresses, and she once more knew all the right questions to help me narrow down my selections into a manageable few top choices (after trying on almost the whole store, which Antonila encouraged!). She never made me feel bad for wanting to try on more and more. She actually made the experience, which can be exhausting, super fun and exciting. When it came time to decide--as I knew one of these dresses was "the one"--Antonila was encouraging, patient, and genuinely vested in helping me find the perfect dress for ME. In the end, I found "the one" and could not be any happier! She also helped me find the perfect jewlery and veil, which we weren't expecting to find that day. All three of us celebrated with a few tears and hugs, and Antonila took some lovely pictures of my mom and me to celebrate the moment. All in all, I cannot recommend LBR enough to future brides! Thanks again, Antonila! read more

LBR Bridal - Bridal Near Me - Chicago, Illinois

Do not go here for your dress. It is not worth putting such an important part of your wedding in the hands of LBR. Maria (the owner) over promises and doesn't deliver so please don't trust her. I wish I read more reviews before ordering. My dress was a total disaster when Maria said there would be no problem with custom options (which I paid 3x the price for). I had to fly the seamstress to my wedding destination week of the wedding and the dress still looks awful - creases in the dress in my photos - so bad the photographer had to try to position my husbands hand to cover them up in pictures (see photos of bodice). The seamstress even said "she warned Maria these Yaniv Persey dresses were bad many times before". Yet Maria promised a custom option would be no issue. Run to another store and save yourself the time, money and disappointment on your wedding day. read more