After coming to this location for over a year, I've decided to leave…read more The main reason is the decline in customer service. The new front desk associate was consistently rude, dismissive, and difficult to communicate with. On multiple occasions, my appointments were not booked correctly, and if my requested time wasn't available, there was often little to no communication. Instead, I would later discover that I had been scheduled for a different time without being informed. What made the experience even more uncomfortable was that after several negative interactions at the front desk, I would still be approached and encouraged to purchase products. Because the interactions felt awkward and unwelcome I was able to figure out how to try and just avoid her. At one point, after I showed no interest, a comment was made under her breath implying that I must think the product was bad. Unfortunately, I also did not have a positive experience with my waxer. I found our interactions to be unprofessional and at times uncomfortable. There were several comments and interactions that felt rude and unnecessary jabs, leaving me feeling more like I was an inconvenience even though you can tell she wanted your business versus a valued client. I was also disappointed with the waxing service itself. The overall process did not feel as professional or polished as I had come to expect. The service lacked the level of care, and professionalism that I experienced with previous waxers at this location. It is uncomfortable for both parties however you would except a certain level of professionalism coming from waxers from European Wax Center. It seems like this company is trying to promote safety, trust, and professionalism that this waxer struggled to do. I understand that staff changes happen, and I know several waxers have recently left and been replaced. This location only has a small team, and because of the poor experiences I encountered, I had no desire to continue trying different waxers in hopes of finding a better fit. It's disappointing because I was a loyal customer for over a year and previously had positive experiences here. However, the combination of poor customer service and unprofessional interactions ultimately led me to take my business elsewhere. I hope management takes these concerns seriously, as they significantly impacted what was once a place I enjoyed visiting.

10/11/24 1:30PM: Whoever is currently running the front desk is completely unprofessional and…read moreoverbooked the appts. I made my appt online and have an ____email confirmation. The front desk lady gave my 1:30pm to an add on. I asked: "Is there a 1:30pm?" Her, "No." She exclaimed to 4 customers in the waiting room that she woke up late and messed up the appts. Okaaay? I have a really tight schedule today! What a waste of my time.

I've been coming to Lalla Skincare for Brazilian sugaring since 2019, and it is always worth the…read more30-minute drive. Everyone is so warm and welcoming, including Lalla herself. She has great attention to detail, and the space is always clean, relaxing, and comfortable. Before going to Lalla, I dealt with a lot of ingrowns and discoloration, but her technique is amazing. She is quick, thorough, and always leaves my skin in great shape. I also love purchasing the packages because they offer a slight discount on repeat services. Thank you, Lalla and team, for always being so amazing!

I have to shout out the person who does my surgaring, Lynn, because she is truly amazing at what…read moreshe does! Her sugaring technique is chef's kiss -- super gentle, thorough, and she really takes her time to make sure everything is perfect. What I appreciate most is her attention to detail. After the sugaring is done, she will ask if it's okay to switch over to hard wax or tweezing to make sure everything is perfect. And she makes good product recommendations. Nothing ever feels rushed, and she makes the whole experience so comfortable and easy. You can tell she genuinely cares about her work and her clients. I also really enjoy that we can talk about life and our cats while the service is happening. This makes things way more comfortable. If you're looking for someone who provides consistently fantastic service and really gives great attention to detail, Lynn is it. Highly recommend!

My husband and I have received facials from Jenny a couple of times now…read more The location is in a more residential area - I love the neighborhood and the fact that there is free parking onsite. As there's nothing worse than worrying about if you're going to have a ticket waiting for you after your spa service SMH. Upon entering, we're always personally greeted by Jenny. Now, I'm not the warm and fuzzy type, but there is a certain draw about her. She is so warm and caring, which directly translates into her work. Her products and methods are top notch. At the start of the facial, she always steams your face to open those pores up - then she gets to work with a lovely exfoliating mask and then layers on all the goodies. By the end of my facial, I kinda feel like a princess. And my husband, who is a very easygoing guy, says "that was nice," which is huge for him lol. He approved of the men's skincare products used, and he was absolutely radiant for the following week. So, while spending time with Jenny, I was also introduced to cupping. As I understand/lived it - Jenny has a gun that she attaches a cup to, then she attaches the cup to wherever you're tense. For me, my left shoulder/upper back get really tight, so she attached a few cups to my tense area using the suction gun. Then for a few minutes she left them on and they did their thing... The suction cups lift the skin, allowing more blood and oxygen flow to the tense area, relieving pain and stiffness without medicine. It was a weird sensation, but it did work almost instantly. The only downside is the bruising. It has been seven days and I still have a faint set of circular bruises where my cups were.

8/3/21 After reading the reviews on this place, it got me…read morethinking about facials and other treatments like waxing. I saw the website for this business, but upon clicking on it, I am taken to other businesses that have nothing to do with Jenny's business. I don't think this is intentional, but Jenny might want to get her own webpage set up for herself. Right now her webpage is going to other businesses and one can't get the prices for her lists of services. I hope this problem is fixed soon. As for now, I will have to call and find out. Update: After speaking to Jenny, She informed me that there are different types of facials she does. Costs go from $150, $170 and $200 not including tip. Waxing is only for the eyebrows and Jenny only works on the face. Jenny doesn't do body treatments of any kind except the face. Hope this helps. As for going here, the prices I was told about seem a little to step for me. I would also want body work done and Jenny said she doesn't do that. I might make an appointment, but until that day..."C'est la vie", say the old folks, it goes to show you never can tell..."

Went in for pedicures and the ladies were great, very thorough and nice and made it a nice…read moreexperience. Would recommend making an appointment, they do take walk-ins but there'll likely be a wait. Parking here is easy.

1/22/26: local nail salon with polite service. i wouldnt call it a "destination" salon but if youre…read morelocal, they do offer really kind service, and very affordable basic manis and pedis. will def be back.

I been there couple times since I move to annandale. It decent place, welcoming. It's a small place…read moreand they do waxing and nail service

I rarely leave negative reviews, but I feel compelled to warn others. I went in for a routine…read morepedicure and left with a cut on my skin because the technician was aggressive and not paying attention. Getting cut with salon tools is not just painful, it's a major health and safety risk. I have no idea if that tool was even properly sanitized, which is incredibly alarming. To make matters worse, the staff acted like it was no big deal and barely apologized. Without any explanation, the technician just applied an unknown liquid to the cut. Total lack of professionalism and basic safety protocols. The owner must train their staff to prioritize client safety.

Beautiful friendly lady with long hair and great brows, she did my brows and they came out good…read more She has a very gentle hand. Excuse my ginger brows (natural color) she took care of me while i was out of town. She was playing a calm indian praise and worship song. I was really comfortable here.

Got tired of looking like Tasmian Devil so I finally popped in to get my brows done. The woman…read moreworking, whose name I didn't catch, did a great job. The precision! One of my brows can be very problematic. I told her I wanted to keep them as thick as possible but have an arch (not round). They ended up being a little thinner than I like because of my problematic brow, but the shape is nice. She double-checked and didn't wait for me to point something out. She clean TF out my upper lip hairs, too, so now I'm a girl again. I'd come back! Hi Brow is a very no-frills threading spot. It's located in a busy shopping strip (shops on the front and back side) and is easy to miss if you're not looking. It's upstairs in a small suite with two threading chairs. I paid $18 for my upper lip and brows.

I went here to get my first korean body scrub for a relaxing birthday. Services were relatively…read moreaffordable, so I went for the cheapest package. There were soo many services included in each package. All of the ladies were very welcoming and remained kind through my whole experience. Definitely would love to come back!

Good for the price! But the spa itself it's kind of outdated and not maintained well. The jacuzzi…read morewas not working and the sauna had wood pcs peeling off. I would go back, but just for the service there are not much amenities to enjoy.

I had been looking for a south Asian brow studio who would be able to combine eyebrow waxing with…read morethreading to remove strays for my thick eyebrows to retain shape. The business is Nepalese owned and I'm so glad I found them. They're highly rated on Google reviews and on Yelp so I decided to trust them since I needed to get my brows done for an important event. I'm so glad I trusted them since the lady did an amazing job with my brows and fixed all inconsistencies. I got an appointment online but I checked in when I arrived and there was only one other person who was almost done so I was seen almost immediately after arrival. The artist wanted to do threading but understood I wanted to get a wax and get the strays removed by threading. The process was gentle, pain free and not rushed. I think I finally found my brow place!!

Back again and happy to see the store has a lot more customers in the waiting area- which means…read morethey are popular! From my last post you can see they have definitely raised their prices and since I have gone to a few other threading spots around this area I would say their pricing is on the higher end compared to others. It was quite busy on a Sunday an hour before closing as there was only one worker and 4 people waiting.

There is something very fishy going on here. I called to…read moreinquire about the sugaring and massage prices. I saw photos of sugaring (which is a type of waxing but without the danger of skin being pull off you) and waxing in the pictures on the Yelp page, but when I called the number, I get a woman who is in charge of The Sunrise Hair Stuido. The address is in a competly different area. I will looked into this and found Spring Home Care which has been here for 2 years. The last review posted for Sue's Skin Care was on 2-11-17 by Sandra L. The math is not adding up. Spring Home Care is here now and the phone number for Sue Skin Care is answered by a woman that owns two businesses or more. The address for Sue Skin Care turns out to be the address for Sunrise Hair Stuido at: 119 S Fairfax St, Alexandria, VA 22314 703-942-7147....calling this number gets you the manager for Sunrise Hair Stuido. The web address doesn't work either. I wanted to make use of the 50% off Brazilian Sugaring. The manager of Spring Home Stuido spoke with the owner/manager of Sue Skin Care and got the same thing. Evidently this place went bye bye, or there was a name change. I would have been fine with that, but the manger on the phone for Sue Skin Care said this was name of her business...so I am lead to believe this is bullshit...Nevertheless, "the game is afoot." This is the number for Spring Home Stuido which is now in place of Sue Skin Care 703-642-1000

Had a Brazilian sugar wax today. Sue and her assistant did a very good job. That stuff does hurt,…read morebut she was quick and told me different ways to prevent ingrown hairs and such. The place was clean and private. I used a Groupon and have one more left-I wish I had taken the risk and bought the 3 package deal. I would go back many more times if the regular price was not what it is. I would definitely recommend this place for waxing. Great job.

I went in on April 8th at 10:15am…read more When someone comes in and is trying to communicate.... Go up to them. A lady came out around the back of the store. She was talking but I couldn't hear her over the loud music. Which is fine, the music was good. But I yelled that I couldn't hear her over the music. Then she stayed where she is and pointed at her face and eye brows while talking. I say loudly again, I can't hear you, music too loud. But I motion to my face and say loudly, face threading please. This happens AGAIN, she makes gestures to her face and talks... at this point she knows I'm here for a threading and full face as I indicated through gesture and speaking loudly to her, because of the level of the music. In my opinion if a customer is coming in and needs to communicate ... go up to them and talk professionally to them. I get my face threaded all the time and I will try this business again at another time. But for now it's a 1 star review.

I've been going here for 3 years now but with Kiren for 1 year. I cannot recommend Kiren at Hi Brow…read moreBar enough. When I came to her, my brows were struggling thin, uneven, and honestly just tired. Kiren truly brought my eyebrows back to life. She took her time, mapped them perfectly to fit my face, and explained what she was doing so I felt comfortable the entire appointment. The shape, the fullness, the detail everything was intentional. My brows look natural, clean, and balanced again. What I appreciated most was that she didn't just "do" my brows she restored them. She gave me a plan to maintain them and was honest about what would help them grow back healthier. If your brows need saving, trust Kiren. She has the vision and the skill. I walked out feeling refreshed and confident. 10/10 experience.