Service department is not customer friendly. Communication is NOT clear, pricing is NOT transparent…read moreand they will try to UPSELL you on EVERYTHING!!! The customer "Service Advisor" primary job is to INCREASE your bill!!! They do not have your best interest in mind, they want to charge you as much as they possibly can... They got me twice and tried to get me elderly patents as well. No more Kelly Toyota for our family!!! Shameful!!!

We drove almost an hour to Kelly due to the advertised price on a new truck, which was very…read morecompetitive for sure. The salesman, Owen was very friendly and helpful. We ended up wanting to buy a more expensive truck they had on the lot. We thought we had a deal until the numbers for our trade went down by a $1000. We decided to sell the car privately and not trade it in to Kelly. After that decision, we were told that now we had to purchase the Zurich warranty that we had previously been told was optional. Things started to spiral after another couple arrived and began showing interest in the truck that was now ours to lose. Needless to say, we left the dealership after the these two issues and the other couple bought the truck. The manager, Kim it think, never even made an effort to get off his A$$ and come speak to us. Instead he just had the salesman deliver the messages. I have never been to a dealership where the manager doesn't come over and at least introduce himself and it's not like they busy on a Wednesday afternoon.

They Use the old Bait and switch . Example trade vaiue goes down and the price you see goes up! I…read morehad the deal all figured out online Money wies that is. So when i showed up they gave a whole differant story! I walked.

We drove almost an hour to Kelly due to the advertised price on a new truck, which was very…read morecompetitive for sure. The salesman, Owen was very friendly and helpful (We would give him 5 stars). We ended up wanting to buy a more expensive truck that was on the lot. We thought we had a deal until the numbers for our trade went down by a $1000. We decided to sell the car privately and not trade it in to Kelly. After that decision, we were told that now we had to purchase the Zurich warranty that we had previously been told was optional. Coincidentally, things started to spiral after another couple arrived and began showing interest in the truck that was now ours to lose. Needless to say, we left the dealership after these two issues and the other couple bought the truck. The manager, Kim I believe, never even made an effort to get off his A$$ and come speak to us. Instead, he just had Owen deliver the messages. I have never been to a dealership where the manager doesn't come over and at least introduce himself and it's not like they were that busy on a Wednesday afternoon.

I had a wonderful time purchasing my vehicle here. I went in because of an advertisement and it was…read morenot a bait and switch kind of thing. My salesman was Mark Spiece and he was wonderful. One of the nicest salesman I ever had. I honestly would like to give Outten Chevrolet 5 stars but I have to deduct one for the paperwork process. It was horrible. First we had to make an appointment several days later, we drove the car home that day but had to come back like 3 days later to finish the financing. We made an appointment after work thinking this won't take to long. We had our 3 kids and figured we'd go out to eat for dinner afterwards. It took 2 hours to go over all of the financial stuff! The kids and the parents were miserable.

Complete joke of a dealership. First off, the woman they had was so rude, literally acted like me…read morestopping in to quote an order was a joke. She actually refused to quote a custom order and said I could look at what was on the lot. Didn't want a Hurricane, wanted a Hemi, so she's like here's your three options. The even funnier part... whether I was to buy off the lot, or place a custom order through Ram, their best offer was full MSRP in addition to ridiculous fees. Plus rebates available at the time if buying there or the time a custom order would arrive. Complete joke and a waste of time. Picked up my brand new 2026 Ram Rebel today from a different dealership. $81,000+ MSRP, $11,000 dealer discount, plus rebates for May delivery. Over $14k off MSRP. Complete joke at all Outten locations and the sales lady in the Tamaqua store doesn't even deserve a job she's so nasty to customers. If you are shopping local, I highly recommend Rentschler Ram in Slatington, they gave me a great deal on my brand new 2022. And anyone willing to travel, not sure anyone out there will beat Gupton Motors in Springfield, TN where I got my 2026. Don't even waste your time with this embarrassing circus they have running at Outten. Not sure if she thought I was a joke or what. But I wasn't. And you lost a sale and customer for life.

Last May I bought a '14 Honda Civic EXL from Klutch. Only 1 prior owner, well clean/kept and only…read more45k miles on it. 10 months later I've put 14k on it and have had ZERO issues beyond standard maintenance. I'm very happy with my decision to buy from Klutch, and the guys I worked with (Jacob, and another gentleman who's name escapes me) were incredibly helpful, responsive, and knowledge throughout the entire process from test drive to down payment to finalizing the purchase. I highly recommend this small used car business and I would love to buy another car from them in the future!

I sent you 2 emails and called you the next day and you said I didn't get around to it yet but I…read morewill do it on Friday and I will get back to you. I didn't get an call or email back. Oh and about you trying to make me look bad oh you couldn't afford minutes haha just goes to show how UNPROFESSIONAL yous really are . You won't be in business long.

Got a decent price on a 2016 Highlander ltd. The People…read moreseem friendly. Had to send the car back a few times because they didn't clean it. 3 attempts and it seems like all they did was put tire shine on. They said it was detailed yet the gas lifts for the hatch were caked in grime. When I wiped it it came down like a waterfall. Caused me an extra hour wait time and it just seems that the people who do the cleaning of the cars don't take pride. Not sure if they are under staffed or if good help is hard to find. I just got a feeling if you buy a used car here you will end up cleaning the car the right way. YOURSELF.

Bought a used Kia there this past week. Dealt with Steve Heckman. Couldn't of been nicer,…read morefriendlier or knowledgeable. Truly enjoyable experience. Very relaxed. No pressure. If you're interested in a car new or used, call Steve. Great guy

Sometime around September-October I telephoned this establishment to inquire about a used vehicle I…read morewas interested in. Right off the bat I got the run around by the individual who answered the phone. I told him I was out of state but had no problem driving to Hamburg to make the purchase. This information did nothing to stop the game playing. I have purchased approximately 12 cars in the last 20 years so I recognize car salesman BS right away. A few days later, without making the purchase, I got a return phone call from a supposed general manager. GM tried peppering me with word salad with a side of blah blah blah about me having to purchase license plates in order to transport the vehicle back to my home state along with other nonsense and garbage. I told the GM I would be arriving with my own check in full for the car which means I can take the plates off of my own car to transport it back. Yes, this is a legal maneuver as long as there is active insurance on the vehicle the plate is removed from and the title to the vehicle purchased is in my immediate possession. This also allows the customer to register and title the car themselves. At this point, I was tired of the run around the GM was trying to give me and I simply hung up. I ended up finding the same vehicle, same color, 5K miles less at another out of state dealer who even shipped the car to me for under $1000 dollars. The entire transaction was completed in one day online as I never stepped foot in the dealership 5 states away. The car arrived 3 days later at my front door without a scratch. BTW, the purchase didn't include the word salad, BS tricks or gimmicks. The dealer was only interested in making a straightforward sale. Kelly Hyundai did me a big favor by turning away my business.

Excellent experience from very first step. Everyone was communicative and helpful. Our sales rep,…read moreAdam Goth was everything you hope for in a product specialist. I will absolutely recommend him and the dealership. Also, I don't know why no one's talking about the amazing technology that Hyundai offers in their vehicles because this is one of the nicest cars we have ever had!

Bought a new chevy trax had leak from transmission after 400 miles they kept car for over a…read moreweek.talking abought a bad seal somewhere they drove it for 100 miles total and said they had to order a seal which would take another 3 days to get on top of the week it's been there.the good they gave me a loaner car but the bad is they all of a sudden found a loose bolt and a simple retighten of it.all that all this time.do the mechanics there know what they are doing????

Bought a 2021 Blazer RS at Outten Chevrolet in November of 2022. After 6 months I started noticing…read morea smell of antifreeze occassionally after turning the car off and getting out. Brought the issue up at my next service visit (around 25k miles). I was told that they didn't find anything and sent me on my way. The smel persisted but I never noticed any antifreeze where I parked but continued to bring up the issue at service visits. Nothing was found to be the cause. October of this year I brought my Blazer in for an inspection and oil change (42k miles) and was told my radiator was leaking. Cost to replace, $1500 because it was conveniently out of the warrenty period. I explained that the smell of antifreeze was present for the last year and was brought up at each visit so obviously the problem with the radiator was present under warrenty. They did not budge on their stance of $1500, they even tried to sell me $2000 worth of tires. A quick search of the official chevy parts site shows the radiator cost is $308. That puts the cost to install at $1100. Customer care was also useless in trying to get this resolved. Will never purchase another GM vehicle from Outten and will look outside of the GM family for my next vehicle.

Deceitful, inattentive, lacking integrity,and poor customer service. This business treats people…read morewith dishonesty and disrespect. Buyers beware!! The vehicle and specs in the screenshot were from their website. I initially found the vehicle in a post on another site link which led me to their official website, as seen in the picture. The initial post stated the (used) car was around $11,000, but I couldn't find the post a few days later, when I was able to make arrangements to travel the 30/45 minute drive to see the car. I physically called and spoke with Phil, who was unable to confirm the availability and pricing, but stated he would contact me back with the information via text- which he didn't. This resulted in text information phishing, requesting that I send my personal documents to him, despite not yet being provided with the requested information. Refer to screenshots of conversation. I refused to send copies of my license until I actually would agree to purchase a vehicle in person.... Still no price confirmation. The next day I received a call from a lady who confirmed the availability of the vehicle in question, but again couldn't confirm the price. She said she would have to call back again to confirm the price- which a little while later she did. She quoted me a price of over $19,500!! After speaking with my ''mechanic " we agreed to still make the travel up to see the vehicle and see if we could talk them back down to the price listed in the original posting of $11000. After making the 40min drive up, we were greeted by a young man who introduced himself pleasantly and chatted with my mechanic about his car. He showed us the car on the lot and my mechanic showed him the small print in their website post stating the car was listed as Best SUV under $15000, and asked him what the asking price was. Again, the sales person didn't know and had to go back inside to ask. A few minutes later he came out and quoted us over $23000!!!!! My mechanic contested and said we could get a new car for that price and the salesman got an attitude with a snarky "Bye then". Long story short- do NOT trust these people. Do NOT give them your personal information because they are Not operating an honest business nor do they demonstrate integrity. I found a better more reasonable option an hour later at another dealership which had prices posted on their vehicles and didn't make it up as they go. Buyer beware of Manderbach!

Manderbach ford Ripped me off and will do it to you,…read moreI bought a car from them and wanted to return it with in 3 days but they won't take it back Unless I took a $4000 dollar loss Even though I was willing to buy a different car for them

When first walking into this place, you get the idea it might be a little "fly by night", but after…read moreyou meet the guys who run the place you are impressed with how kind and honest these guys really are. Recently, my son purchased a 1995 Chevrolet 1500 pickup from this business. I could not be more happy with the service be received. JSI staff worked very hard to bring the truck up to our expectation. They put a lot of time, effort and money into fixing it right. The truck ran rough the first time we drove it and stalled on acceleration. These guys dig deep and figured out the cause of the problem. I know they had to lift the bed to get into the fuel tank and replace the fuel pump. They did a lot of other work to the motor. They even found a rusted brake line during inspection and fixed it. They could have easily passed it off and let it become our problem later. These guys told me that they take their reputation seriously and that vehicles leaving their lot have to be right. I could tell they took pride and integrity in their job. They were very accommodating of my busy schedule and they helped my son learn some things about car buying. Overall, this was a top notch buying experience!. I highly recommend them. The shop was busy too, the entire time I was there. Don't let the simplistic look and the run down appearance of their real estate fool you. These guys have their heads under cars all day long. They can do things I can't!

They had the part i needed and super super nice i got in and out it wasnt a long process ive went…read moreto many other hardwar stores and none of them had it or told me to drive 2 hours to get the part but not threns.

Great service and parts in need. Most always in stock. And very knowledgeable. Family owned and…read morelocal.