My husband and I took our Jeep here for an oil change and inspection and emissions. Matt called us back with a report that we needed new front and back break pads and rotors and a new rear bumper bar that was rusted through along with the inspection and emissions and oil change plus labor. The total was $2533.12!!! We initially agreed and then called him back 30 minutes later and told him to hold off on the repairs because we needed to think about it because the cost was too high. He then emailed us a payment plan option through Synchrony. We then called another garage we were familiar with and found out we could get this done for about half the cost. So we called him back and told him to put the car back together and we would pay for the work already done and come pick up the Jeep. The next day we call him and he tells us it is going to cost us $435 .47 for doing emissions and inspection (that failed) and oil change, plus a restocking fee of rear bumper part. We disputed this high charge for not even getting it inspected and Matt argued that his workers need to be paid for labor they did. Matt ended up dropping the total to $260.24 once we brought up disputing these charges in court. I would not go here at all. Highway Robbery. Find somewhere else and save your money. read more

These guys recently bought out the garage we were using so we decided to try them out based on their convenient location and the good reviews we had seen on their other locations. We started out with them by having a state inspection done on our pickup truck and also mounting and balancing a new set of tires. Seemed to do good work for a fair price, and we thought we still had a decent garage. A few months later we scheduled our other vehicle for state inspection. On Feb 21, it passed the emissions but failed the inspection. We were told what was wrong with it, and they were easy fixes that we could do on our own. So, we paid for the emissions and the inspection and were told to let them know when we had the repairs made and they would get it in to double check and put the inspection sticker on it. We bought the parts, fixed everything, and called them on the morning of Feb 28. They could not get us in until March 5. It was more convenient for us, so we scheduled to leave the vehicle for an appointment on March 7. March 7 rolls around, we dropped the vehicle off before they were open, but shortly after 730 they called to tell us they "got her in ok" and proceed to tell me my charges for the re-inspection. I was told it had to be re-inspected because we were outside the 10 day grace period...now, WHAT 10 day grace period? I was told that this is their policy. However I was not made aware of this policy during any of the three prior conversations, which were once by phone to discuss the items that needed to be fixed to pass the original inspection, in person when the vehicle was picked up, or while on the phone to schedule the appointment for the follow up inspection. So even though we had it ready for a re-inspection within the 10 day window and called to schedule it within the 10 day window we were unable to get an opening in their schedule within the time frame. This would have easily been avoided by conveying this policy on the day the vehicle was picked up so the follow up could have been scheduled at that time. Instead it was done this way so that we could be charged a second time. It is fine if you want to have a 10 day policy in place...it is NOT fine when you don't tell your customers about that policy. Poor communication means poor customer service. read more

I recently had the pleasure of visiting Lee Myles for some repairs on my vehicle, and I couldn't be more impressed with the level of service and care I received. From start to finish, Nikki and Dave went above and beyond to ensure that my experience was nothing short of excellent. Upon arrival, Nikki greeted me with a warm smile and quickly got the process started. She took the time to listen to my concerns and thoroughly explained the services they would be providing. Throughout the entire process, Nikki was incredibly attentive and kept me informed every step of the way. the technician who worked on my car demonstrated an exceptional level of expertise and attention to detail. they conducted an extensive inspection of my vehicle, identifying additional issues that needed to be addressed. Dave took the time to explain each issue to me in detail, ensuring that I fully understood the necessary repairs. What truly sets Lee Myles apart is their commitment to customer satisfaction. Nikki and Dave went above and beyond to accommodate my schedule and ensure that the repairs were completed in a timely manner. They even provided me with regular updates on the progress of the work, giving me peace of mind throughout the process. When I picked up my car, I was blown away by the quality of the workmanship. Not only were the repairs completed flawlessly, but my car looked like it had just rolled off the showroom floor. Additionally, one aspect that further enhances the outstanding service at Lee Myles is their commitment to quality and reliability. Not only do they provide exceptional repairs and detailing, but they also stand behind their work with confidence. The parts used in the repairs come with an impressive 3-year, 36,000-mile warranty, ensuring peace of mind for their customers long after they leave the shop. I would recommend this shop to anyone and everyone! read more