*For context, the review is specifically for the Collision Repair Center -- The sales team gets a…read more5/5 Stars. Matt Kreckler is phenomonal* I purchased a White Traverse on 6/16/2025. I wanted to swap out the Chrome Emblems for Black Emblems. I took the vehicle in on 6/23/2025 to have this done. I was called on 6/25/2025 to let me know the vehicle was ready for pickup. (see picture 1). Upon arrival, I noticed that a chip of paint was taken out, accompanied by a scuff mark from whatever tool was used to take off the chrome lettering. I proceeded to point this out the Collision Center manager, Matt Woodrum, who agreed that this had to be from them and that they'd take care of it. On 6/27/2025, Matt W reached back out to tell me it was fixed. (See picture 2). I show up, and see that it looks like they just put a blob of whiteout over the mark and wiped the scuff mark off. I did not take the vehicle and told them it was unacceptable. Matt W then told me that they didn't think it was their fault because their paint guy, with 30 years of experience, said the chip was there. (They did not take any before/after pictures). I left and said I would not pick up until it was fixed properly. On 6/30/25 I was told it was fixed for the 2nd time (see picture 3). This was again, just a smoother glob of white paint that was very noticeable. I again did not take the vehicle because this was ridiculous. On top of the fact this is not the 3rd time attempting to pick up this vehicle and the Collision Center manager Matt quality checked and OK'd this 3 times to this point. Fast forward to me having to CC their location manager to actually get something done and they wound up having to repaint the entire back end of the vehicle to make it right. I would never in a million years take my car for any body repairs to Lake Chevy. If you want to buy a vehicle, that's one thing and I would HIGHLY recommend Matt Kreckler. But anything bodyshop wise, I would look elsewhere.

I almost never leave reviews, but this experience was unreal…read more I brought my vehicle to Lake Chevrolet for a repair and paid around $1,500. Before dropping it off, the car started. i was bringing it in for an unfinished repair (so it didn't at the time of bringing) but has been a great daily driver every single time. After their work, I was handed back a vehicle that would not start at all -- just a single click. Instead of taking responsibility, they immediately tried to blame: * a starter that was replaced two months ago (ACDelco), * and hinted at a battery issue, despite the battery being less than 6 months old. When I pushed back, I was told they would need to re-diagnose the vehicle at my expense -- for a problem that did not exist before they touched it. That's unacceptable. To make it worse, the car was clearly started, moved, and washed after the repair, yet returned to me non-operational in their parking lot. There was zero accountability, zero ownership, and a whole lot of deflection. The most embarrassing part? The issue was resolved in their parking lot, in front of them. A dealership charging dealership prices should not be returning cars that don't start, then asking customers to pay again to diagnose their own workmanship. If you value your time, money, or sanity, I'd strongly recommend going elsewhere