A late evening emergency call to Elite resulted in a crew showing up almost immediately. An…read moreupstairs toilet tank cracked, it must have been running for most of the day as the downstairs ceiling was on the floor. The team leader, Esmeralda, was efficient, intelligent, helpful, and willing to answer any question. I can hardly say enough nice things about how impressive this woman was. Everything was cleaned up quickly, all materials disposed of properly. Hopefully I won't have another emergency, however, if it happens, I will contact Elite right away.

Our second-floor bathroom toilet overflowed while we weren't home and it made a major mess upstairs…read moreand the downstairs below too in just a few hours. Panicking we called Elite Emergency Solutions because of their high Google reviews. I did not expect them to arrive so fast and they gave me a free estimate. They worked with our homeowner's insurance and totally gained control of a bad situation. The crews were very respectful of our home and the crew also made sure not to let our cats outside. Elite restored our home and you can't even tell we ever had an issue. I give the team an A+ no question! They even found a leak in our window that was causing mold to grow. Thanks for getting us back to normal quicker than I imagined.

"...they all have been easy to work with - knowledgeable, forthright and very pleasant."read more

From the owner: We are a full-service property damage restoration and construction company offering fire damage,…read moremold damage, and water damage restoration in Houston.No matter the extent of the property damage, you can be sure that when we're done, you won't even be able to tell that there was ever any damage. Our services go beyond restoration, we also offer content packouts, dumpster rentals and more. We truly are the only contractor you need to call.

MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.

Absolutely was pleased with the way Champion handled our flood in our home which happened the day…read moreafter Thanksgiving! Their team, led by Brandon, who is absolutely phenomenal, came out within an hot and began cleaning up and drying our home out! He walked us through the whole process and even followed up afterwards to make sure we were doing ok and see if he could help us in any way. I highly recommend them and give a 10/10 rating to the crew and Brandon specifically! Office staff was also super helpful and responsive! Wonderful company!

Brandon was very professional,he came to our house in time. He was very helpful finding our…read moreproblem. We had mold in the shower area and he and his crew helped us get the mold situation solved

Very reliable easy to communicate with and where always on time. I would highly recommend this…read morecompany to all. I will be using them again in the future. They listen and are professional.

Professional and reliable. Bravo Environment dried out my house in a timely manner. I was very…read moresurprised at the prompt service I recieved. The gentleman that came to my house was very knowledgeable and was able to save many of my personal belonging that could have been damaged by the water. Thank you Sam.