[[HIGHLIGHT]]If you don't buy a car using Alex then don't buy a car[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is our second vehicle that we purchased. We only needed one, but we like Alex so much we bought two.[[ENDHIGHLIGHT]] read more

Waited nearly 7 hours while trying to purchase a truck. Paperwork came out and I luckily caught damage on the truck I wasn't informed of during the 7 hours prior. IMO, this was intentionally done to tire me out, in hopes I'd sign paperwork without thoroughly reading. My vehicle was taken away right off the bat so I'd feel obliged to purchase something. Went with a new truck and was told engine issues were resolved. Turns out that's not true. Was also told the truck wasn't the same as the damaged one I was looking at. That wasn't true either, it was the same model, trim, and features. Financing initially brought out a ridiculous rate. I could still hear them talking about the rate and saying they'd tell me that's as low as they could go (I had cash in hand and didn't need to finance). Of course, hearing them, I knew they could and got a lower rate. [[HIGHLIGHT]]Needless to say, that's not a great experience and the tactic of wasting 7 hours of someone's time to exhaust them and drag them out to store closure is scummy.[[ENDHIGHLIGHT]] Lesson learned though, I'll walk out of any dealer trying that again. This is why places like Carmax are doing so well, it's a set price without feeling like you're dealing with a bunch of con artists. I'm not saying anything most dont already know. It's a good thing dealers have such a huge lobby and laws keeping them employed as middlemen inflating prices. read more

[[HIGHLIGHT]]worked with Alex, the guy made false promises before buying the truck.[[ENDHIGHLIGHT]] I asked for it in writing and they said that they could fix the issue before I buy the vehicle no problem. Everything they said was a lie they are shady dealers I would recommend going else where. read more

Arrived at 7:30 am for an oil change and waited almost 3 hours. I was told 1 hour when I checked it in. [[HIGHLIGHT]]The service guy was nice and apologetic but it's ridiculous![[ENDHIGHLIGHT]] How can you be that behind first thing in the morning?! read more

[[HIGHLIGHT]]David and Alex C. were so helpful and knowledgeable with our Tundra purchase![[ENDHIGHLIGHT]] [[HIGHLIGHT]]They definitely went above and beyond to make sure that we got all our questions answered and get the deal that worked for us.[[ENDHIGHLIGHT]] 10/10 would recommend. read more

Legends Toyota - Car Dealers Near Me - Kansas City, Kansas

Legends TOYOTA, it was my families place. We bought cars. My mom bought a RAV4 my stepdad bought a Toyota tundra. I bought a RAV4 and my sister bought a SUV from you guys We had very good luck with legends TOYOTA Hector was the mechanic that seemed to always look after us But recently, I Took my Toyota RAV4 there After I was having some issues with what seemed like my transmission was acting up. After doing everything that they recommended, they gave me my slip back with all green on my transmission And told me I was good to go, After of course, paying him $1600 I then drove to Wichita and my transmission went out. I talked to the mechanic in Wichita and he said I find it very hard to believe that this Toyota was just serviced. He said the transmission fluid was black and he also said that there should've been signs that there was issues on that transmission that TOYOTA should've caught. [[HIGHLIGHT]]When I called TOYOTA to talk to him, they went through all my history and said oh you missed A transmission flashing and that's what caused it.[[ENDHIGHLIGHT]] I'm not a mechanic. I like to trust my Machanic when they tell me stuff.. The bottom line is, I would've never had this issue if Hector would've looked at my car because he was always straight up honest with me I wasn't just a number that they pushed me through. I'm very disappointed in this and so is the rest of the family And it's safe to say now that Hector is no longer working there that none of our family will step foot in the store again. We've been having issues with this Toyota store not just on this transmission, but on my mom's tires recently as well. [[HIGHLIGHT]]All in all I give this place a one star Because that's not right you costed me a vehicle and you just pushed me out the door took my money and then when I called on it, you made me feel stupid not an offering anything but sorry about your bad luck.[[ENDHIGHLIGHT]] read more

Very Poor Service. The last two times I scheduled an oil change it took over 3 hours. After waiting two hours each time, I talked to the service advisor who admitted they forgot about my vehicle. Today I went in for a scheduled oil change, and they had run out of oil. Not sure if any of the service managers realize what a bad job they are doing. read more

[[HIGHLIGHT]]Kyle Montgomery is personable, dedicated to customer support, kind and efficient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He provided timely feedback.[[ENDHIGHLIGHT]] I appreciated his service. As my service provider, Kyle went above and beyond to address the issue not only with my car battery but the additional issue that arose with my sound system that was affected by my dying battery. I would highly recommend Legends Toyota and Kyle Montgomery in the service center. read more

Today I went to Legends Toyota, I've always bought Toyotas because I'm a widow and you never have to work on them other than change oil, I saw a car online I decided to go purchase it, when I got there the lot was nice and clean however there wasn't one person on it. [[HIGHLIGHT]]When I went in the front door there was a kid with headphones I had to interrupt him and ask him where someone was that could help me, he pointed to a desk where four or five people were there very comfortable chatting together[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]A woman acknowledged me I told her I came to buy a car that I had saw in line and she said it was sold, as if there was any other car and I said there was and ask the price and the mileage.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The mileage was too high and the woman was not rude she just did not care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The sales team was not coming out from behind that cubicle they were comfortable in the air conditioning.[[ENDHIGHLIGHT]] Word of mouth is the best or the worst advertisement you can ever get. [[HIGHLIGHT]]Customer service is awful here, if you need help with a new car or used car forget about Legends Toyota because you're not going to get any help.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Excellent experience purchasing a new vehicle today.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Austin and Noah made it simple and fast.[[ENDHIGHLIGHT]] Their streamlined process is the way it should be done. [[HIGHLIGHT]]Best experience I have had with any car dealership to date![[ENDHIGHLIGHT]] read more

We worked with Alex Salierno and Alex Chaparro on the purchase of our new truck. [[HIGHLIGHT]]They were both friendly, knowledgeable and very professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Legends Toyota was easy to work with.[[ENDHIGHLIGHT]] read more

My dad, my brother and myself all 3 bought trucks within a couple of months of each other. I've been complaining about my truck pulling since I'd had it for about a month. I work a lot and wasn't able to get the truck to them, until today. I was getting the trucks first oil change and tire rotation. I asked them to look at the alignment and was told it's beyond the mileage of the alignment warranty. [[HIGHLIGHT]]They wouldn't take care of me even though I've been complaining for 4 months.[[ENDHIGHLIGHT]] They just lost all 3 of us as customers. Both in sales and service. If they can't take care of us as paying customers, we can't take care of them with our loyalty. There not the only Toyota dealer in k.c. Before spending your hard earned money here, look elsewhere and find a dealer that will take care of you after the sale. read more

[[HIGHLIGHT]]kimberleigh and rachael were very knowledgeable, kind and instrumental in me purchasing a new truck[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]attentive to my needs. Make sure I was hydrated and well fed during the process.[[ENDHIGHLIGHT]] I would recommend Kimberleigh as a sales person to anyone. read more

Big shout out to Amber and Derrick at Legends Toyota! Just purchased a 2024 Tacoma! Love their straightforward and transparent sales process. Parts was super easy to work with too! Orders some additional accessories and they made sure I got everything I wanted. By far best price and best customer service THANKS FOR MY DREAM TRUCK! read more

Legends Toyota - Car Dealers Near Me - Kansas City, Kansas

Alex and Austin made our 2024 Tacoma buying experience so quick and easy. Super pleased with the whole process and their communication, patience and low pressure. We would return for sure. Thank you, guys. read more

I find it funny the day these people try selling my girlfriend new tires 20,000 miles before she needed them, they go ahead and inflate her tires OVER the MAXIMUM they are rated for during her service. We definitely won't ever come back to this place. It's one thing to try to make a sale and another potentially harming your customers by putting them at risk for a tire blowout read more

[[HIGHLIGHT]]Kimberleigh and Rachel were amazing, made this a seamless process.[[ENDHIGHLIGHT]] Definitely would recommend this dealership as well as requesting them. read more

Legends Toyota in Kansas City, Kansas! If you're local in Wyandotte county, check out your local dealerships inventory! Me, being a first time car buyer, the experience with Legends Toyota sales was quick, informed, and made me feel secure. [[HIGHLIGHT]]The people who helped me was Brandon, Alex, and Amber! Brandon is a swift fellow who helped me with options and understanding the process.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Alex is very attentive and helpful, that he brought ease into making decisions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Amber is very proficient and professional with her work of how she reviewed the terms and additions for me.[[ENDHIGHLIGHT]] It was speedy and informing. [[HIGHLIGHT]]Very impressed with the communication and walk-in experience.[[ENDHIGHLIGHT]] Would recommend if you are a first-time buyer: * Make an appointment but don't hold onto hope that you're their only customer. * if you ain't putting the money down to hold the car, the first dibs is first, of course. * option to Finance V. Leasing. * Think about a co-signer and or... your credit score. * You don't have to immediately run your credit over. Take your time to decide but ask all the questions and really feel out your ride. * don't take it personal if someone starts looking at you weird or they don't pay you enough mind. Just smile away and think about what your end-goal is. * if you think you can find better elsewhere, definitely compare your choices and budget. * Respect the sales people's time and business, and just go about with yours. * Do some math and Microsoft Excel. * Take in the first time experience. read more

Wonder experience! Great customer service! Bethany and Julie were amazing. I couldn't have asked for a better buying experience

Horrendous! Rude! They absolutely REFUSE to answer a simple question without you giving them your full name! All I wanted to know was whether a car that was shown on their web site was actually on the lot. If you go into a mall and ask if an item is available, are you refused an answer unless you give them your personal information? If this is their level of customer service BEFORE they have your money, imagine what it's like afterwards!! read more

Amazing car-buying experience. No haggling. Friendly staff. We dealt with Austin, the sales manager, from beginning to end with Juan being the person to guide us in using our new car. There was no time spent with the salesman going to the finance manager to accept or turn down deals, no pressure to buy expensive treatments or warranties. This was a refreshing experience from beginning to end. read more

Since purchasing my car in 2021 I've come to this location every time except once where I learned immediately the Legends location is a step above the rest. Staff have always been so genuine and friendly! read more

Went to this location for a recall that put me at risk driving an unsafe vehicle only to walk away from a repair that made my car unsafe to drive.(I have owned this car for four years). The recall was for seat belt and airbag recall. Ten days after repair my steering wheel was hard to turn. (I don't drive often so probably the third day driving after the recall update). I went back to the service dept to find out that it was my clockspring which is located in the steering wheel. They stated that the steering wheel was not touched during the service and quoted $850.00 for repair.(The manager was not in). [[HIGHLIGHT]]Called a week later to speak with manager. He looked into the matter. Stated he spoke with the mechanic who service my car and assured me that the steering wheel was not touched. Quoted $650.00 to repair. He apologized for the former incorrect quote[[ENDHIGHLIGHT]]. My time dealing with the individuals at this location made clear that there is a disconnect that makes it detrimintal for the car owner. I was able to find a mechanic on Leavenworth Rd(shout out to Vestal)who fixed it for $400. read more

[[HIGHLIGHT]]Excellent place to buy a car[[ENDHIGHLIGHT]], but the music that is played while on hold on the phone is the worst thing ever!! I hope someone see this and changes that noise. It's squeaky bad. read more

[[HIGHLIGHT]]I spoke with Brandon at Legends Toyota explaining that I am suffering from a concussion and need to replace my truck with another vehicle.[[ENDHIGHLIGHT]] I asked about a highlander that was listed online. [[HIGHLIGHT]]He told me it was available and he assured me he would hold the keys until my brother could bring me up there[[ENDHIGHLIGHT]] . I told him we would be there within 90 minutes. We got there in 60 minutes. When we arrived he informed me someone else was test driving the highlander. I waited 25 minutes and then was told the other party was filling out paperwork to buy the car. Brandon is not a man of his word, he cannot be trusted. read more

Best car shopping experience ever! Low pressure sales (not based on commission), no b.s. fees, straight forward and transparent paperwork. It was everything I want when I am buying a car. Tony, Amber, and Derrick made the whole thing so easy. I left there with my dream vehicle feeling confident about my purchase and satisfied that I got the best car for me at the best price. read more

[[HIGHLIGHT]]I drove an hour to look at a vehicle (the facility was aware I was coming). When I arrived I was told "See that couple down there? They just purchased that vehicle. Do you want to look at a different one?"[[ENDHIGHLIGHT]] I should have left then, but I chose to look at a similar one and decided to purchase it. I was going to purchase via finance and was asked what bank I preferred.  I told the staff I my preferred my bank, however, if they were unable to get ahold of them do to it being late in the evening, I was ok with other options that were at the same interest rates. [[HIGHLIGHT]]After sitting in the lobby for 1.5hrs, a sales rep reached out to me about not being able to get ahold of the bank, (of course it is past the closing time for the bank).[[ENDHIGHLIGHT]]  I notified her that I said it was ok to use a different route to finance. She was unaware of this, so she went back and told finance to use Toyota for the loan. [[HIGHLIGHT]]I continued to wait with zero feedback as to what was going on.[[ENDHIGHLIGHT]] I walked to the desk and asked to just pay cash for the vehicle to get the process moving. I was told this was fine. I went to my vehicle and got my registration paperwork for them. In this 5min they were able to talk with toyota and get me a loan, yet I had been waiting over 1.5hrs. I then showed the sales rep on my phone, the current payoff amount left on my vehicle via the bank's online portal. I specifically asked if it matter whether he looked it up or if I could just show it to him.  He stated "Either way is fine." After a wait, we moved along with the process, got everything switched over and headed on my way. [[HIGHLIGHT]]I received a phone call a week later. The rep left me a voicemail stating the payoff amount was incorrect and then the voicemail went silent for 5seconds before returning stating I needed to return his phone call to make an additional payment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I returned his phone call 7 minutes after he left the voicemail, to which I was told he was unavailable. However, he text me 9min after I returned the phone call. I notified him that I had called back and he was unavailable. I received no response.[[ENDHIGHLIGHT]]  I took it upon myself to go back through paperwork to find out what he may be talking about and discovered that he had transposed 2 numbers on the payoff amount on the paperwork. [[HIGHLIGHT]]I continued to wait for a phone call back and had not received one.  I called back at 4:15p. Once again he was not available. He finally called me back at 5:01p, explained the situation as the payoff amount was more than I gave him and I owed over $600 more on my payoff and wanted to know how I was going to pay Toyota the extra cash[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I then notified him that amount was not correct and that the amount I gave him was correct and he transposed the numbers, to which he responds to me, "You were in a hurry that night and you gave me the wrong numbers." He continually placed the blame on me and I notified him I wanted to speak to the accounts manager.[[ENDHIGHLIGHT]] He told me to contact my bank and he would have the accounts manager call me.  I spoke with the bank and they sent me the exact payoff amounts.   [[HIGHLIGHT]]Days later and a message sent, I received a message from the same sales rep stating he, "could not get ahold of the accounts manager." I asked him what that person's name was.  He again did not respond until after 5p(conveniently, he never called me back before 5p when managers would be available)[[ENDHIGHLIGHT]].  [[HIGHLIGHT]]I called the main line the next afternoon and asked for the accounts manager who is listed on the website.  I found out that person is no longer employed there. I then asked who the accounts manager was and if I could speak with them.  The person I spoke with on the phone was unable to even tell me the name of the accounts manager[[ENDHIGHLIGHT]]. I was placed on hold for 7 minutes while they tried to "figure out" who this person was.  I hung up.  I don't have time to wait on faculty to decide who their appropriate staff members are. I finally received a phone call from accounts.  I explained the situation to her, however, the previous sales rep did not give her the full story about transposing numbers and that he was calling asking me to pay additional money.  He told her I needed her to explain to me where the numbers came from. I felt as if she was completely blindsided in this. She stated she would talk with the sales rep and call me back. A week later, no phone call. I called Toyota again and asked to speak to the previous person. The staff who answered the phone told me they did not have anyone in finance by that name. After several discussions the money issue was resolved. Then it was a issue to get my title. Multiple emails and phone calls later, I received my title with 10 days to get my tags. [[HIGHLIGHT]]Worst car experience I have ever had.[[ENDHIGHLIGHT]] read more

I have not had a good experience with the service department. I also have not had this many problems with tires. I went for my 5000 mile inspection which is tire and wheel. I had to fill my tire up before the appointment and asked if they would check it. They told me it was fine. I get off work and it's almost flat. So now I have to miss work so I can go get it checked again. I called them and they are no help I just get put on hold. The tires they are putting on 4 wheel drive vehicles are crap. All I am doing is driving to work and home. I am not impressed with the service department at all. read more

Technically I am giving them negative 4 stars as I am taking away the 5 star sales review as that is where their customer service starts and stops. I had problems with my car from the first week and they have multiplied over the last year and NOT ONE SINGLE PERSON HAS EVER RETURNED MY CALL. Not the salesperson and not the service department and not even a manager. It is shameful. Businesses are built on referrals and repeat customers. It's unreal to me that I could spend as much as I did and no one will respond to me. And likely no one will even respond to this review. read more

Bought my vehicle online with them, and they were awesome from start to finish. Derek the sale manager was great

We purchased a used Toyota 4 Runner from Mike Williams. He was friendly, he listened and was responsive to our needs. We would definitely consider buying another vehicle from him. read more

My boyfriend and I took our cars here to be serviced on a Saturday. We had made an appointment online ahead of time, and brought our cars at the appointed time. When we entered the service center, two employees came out to greet us and take some information on our cars. I was here for my 25,000 mile service and my boyfriend his 30,000. Mines was pretty straightforward and I was charged the amount posted on the website when I scheduled my appointment. During the inspection the technician A.Kroll found that my passenger side wheel bearing was wearing down, and needed to replaced. Luckily it was still covered under warranty, so Alex Rodriguez, my service consultant, had the part ordered and would call me at a later date for the repairs to be made. Overall, my service took about an hour and 30 minutes, and I had a pleasant experience. My boyfriend on the other hand found out that his service would cost over 2x as much as was estimated on the scheduling website, so he definitely did not enjoy his experisnce. We were quoted about $180 online for his service, but ended up paying over $450 because the website only listed basic services at that mileage, not all Toyota Factory recommended services which I find pretty ridiculous considering we had selected the 30,000 miles service. If we're scheduling service for 30,000 miles, wouldn't we want to know the exact cost of what Toyota recommends at that mileage before we book it? It feels as if they're not being completely upfront online to just get you through that door. read more

Legends Toyota - Service waiting area with a TV and drinks. There's also guest wifi so you can bring your laptop and browse the web. - Car Dealers Near Me - Kansas City, Kansas

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Austin and Alex were outstanding to work with, highly recommend them to anyone that's looking for a new Toyota! Thanks for the help guys!

Wow the worst experience I witness ever! My father and mother bought brand new toyota Sienna and was given the bait and switch. I feel like they been taking advantage of because english is not their first language. Given a different car than was sold, then when the car was brought back acted like no big deal , they stated mistakes happen. It could be a lot worse like an accident or insurance fraud since different VIN numbers were being used. We would been liable and wouldn't have no recourse other wise.The difference in price from platinum hybrid vs LE over $12,000. My father even bought the GAP ($500) and warranty for ($2500). (Lawyer's and news personnel, have been contacted). Instead of being rewarded for our honesty and understanding, we were disrespected and were offered measly $200 on $50,000 car for inconvenience fee, after having to beg for some type apology like we were some poor peasants by Duce Lett, supposedly the owner. This more of principle issue, but they should at rectify at least my father missing work for two days and my mother as well. Plus we live almost 45 minutes each way and used separate vehicles to get there. Why should we ask for anything when they made the mistake and should go above and beyond to keep our business and want future business. He was very rude, non-sympathetic and dismissive about the whole situation. Even asked why am I here and upset about it, its not even your car. Its my mother and father being taking advantage by shady business practices, I replied. My father is old school man who works for every penny in his life and declined respectively and was not even upset and upbeat for the opportunity, just to be blessed with a brand new car. He uses this car to drive Uber and Lyft and I couldn't be any prouder of him because he works not cause he has too but passionate about providing for himself and his wife and also bringing smile to strangers face by offering a simple thing as ride.( over 30 years driving and millions miles driven) I have to admit I was passionate about the disrespect to my parents intelligence and severity of negligence by the whole Legends dealership, especially Duce Lett. After all said and done, I let go Let God because to the respect and wishes of my father. I even asked to see how much my wife car would trade in for since we just welcome a newborn two weeks and need more room for the car seat. I was refused service and given the response, we will not take your business, but your father, is already under contract by General Manager Duce Lett. This place needs to be investigated by corporate Toyota and at least by BBB or even the journalistic perspective because it seems like this has happened before and do not want someone who is foreign or non- native english speaking individual be taking advantage again. (Lawyer's and news personnel, have been contacted).(Please save your self headache and stress if you can under these trying times, I know inventory is low and dealership have been cut throat about prices, but this another level of deceptive business practices.) Best Regards, Concerned son and Customer read more

This is quite an interesting review for me to write, because not too long ago I had an absolutely 5-star experience with Legends Toyota and thought for sure I would be a lifetime customer. Recently I brought my extremely clean 2020 vehicle with only 4000 miles in to trade on a new truck (which was coming in August). When I first brought the trade in, they were very enthusiastic about the vehicle and were eager to check it out. I paid my deposit on the new truck while waiting on them to inspect the trade. After they pulled the Carfax and appraised it, the sales rep gave a long speech about how the Used Car Manager "barely even wants this vehicle". The Carfax had a couple extremely minor items, with the most significant being a "odometer discrepancy". They offered absolutely no explanation about how to fix the discrepancy, offered a hilariously low price ($20k under NADA), and gave a long speech about how "any higher and I could lose my job". I immediately went to Carmax and a competing Toyota dealership. Both Carmax AND the other Toyota dealership offered me explicit instructions of how to fix the mileage discrepancy (easy fix - I called the Toyota dealership where we the truck had been purchased and serviced every time - they acknowledged the mileage fat-finger and immediately corrected it on the Carfax). Then Carmax and the other dealership offered me $20k and $15k more than Legends respectively, and all three dealers (including the one where I bought the truck) told me straight up that Legends was deliberately avoiding telling me how to fix the Carfax so they could massively massively low-ball me on the trade offer. They also acknowledged that WITH the Carfax taken into consideration as-is it was still at least $10000 too low. I called my rep at Legends and explained the situation and he feigned apology, promising me to call the next morning and "get it figured out". I never heard from him again so I finally called and cancelled my deposit on the new vehicle, content to never step foot in that dealership again. Very disappointing because again, once upon a time this was my favorite dealership I've ever worked with. Don't know if was my specific sales rep, the Used Car Manager, or some combination of both but I really thought this sort of shady car sales stuff was a thing of the past. read more

This is a great place to buy a new car! We have purchased 4 vehicles from them and they have always been so helpful and easy to deal with! Jordan and his team really have a genuine interest in making your experience too notch! Thanks so much for always helping our family out with all of our vehicle needs!! read more

Just FYI I recently got a new Toyota highlander the car is outstanding love it. I wanted to let people know I purchased the car from lewis Toyota in topeka ks they where great. However a note to all friends legens Toyota i went to legens first and there low price ended up being 12 grand more then Lewis in topeka they offered 10000 for my mustang that had whole sale value of 19700 to 21300 Kelly blue book. If you go to legens Toyota you need to shop around read more

OK, nothing to gain here, but folks should consider. A long post. This is about the service department. I chose Legends Toyota soon after they opened because my prior dealership's service department was deplorable. For many years Legends has done great work. One time they forgot to replace the oil filler cap, but no biggie. Until my latest service, this past Friday. Just a routine oil change, tire rotation, and "multi-point inspection". Returned home. Short trip to town on Saturday. Drove to Valencia on Sunday and after business concluded tried to go home. No joy. Turned the key. No buzzer, no dash lights, no nothing. Hmm, that's weird. Did I leave it in gear? No. Try again. Nothing. Pop the hood. Obviously electrical, start with the battery. Positive terminal tight. Negative, lifted right off. OK, that's weird. Wait a minute, this battery doesn't look right. What the heck? Wait, the battery hold-down bracket is loose. Check, no, not loose, but both J-hooks completely detached, the bracket just resting on top. Fortunately, I carry a tool kit. Tighten the negative terminal to the post. Re-attach the bracket. Car starts up. Good to go! Monday, visit the service department. Ask for explanations. Get nothing but denials and refusal to accept responsibility. They claim it was the same battery they installed in 2019 (yes, I did have a new battery installed then). The difference is that that battery was a zero maintenance battery with the fish-eye lens for checking condition. The battery in my vehicle now (today) does not. They further claim they would not remove the battery for the service I had done. But, they say, you had a major service (wheel bearing and rear diff replacement) in Oct (true), where the battery would have been removed. Well, in Nov, I did a 1500+ mile trip (one way) and always do pre-travel check. Oil, radiator, washer fluid, battery, tire pressure, leaks, that sort of thing. I would have noticed a loose terminal and unsecured battery. And the checks I made in Dec for the return trip, same thing. So, bottom line. They are calling me a liar. Something clearly happened. I think someone "traded" batteries in the service department. I don't know who, or why. But I do know that IF I return there, I will do my own multi-point inspection before I leave their garage. Draw your own conclusions, and caveat emptor. read more

Sebastian and Dylan were absolutely AMAZING! They were so helpful, they weren't pushy at all, and they explained everything so well. I asked a million questions and they didn't get annoyed with me lol. I am so thankful that this was my first car buying experience. 10/10 read more

Two separate "Sales Mangers" failed to contact me for over a week. I normally relish commission-free sales force. Apparently they have gone well past the "no pressure sales" approach right into "we don't care to sell to you" method. read more