The hotel is not worth the $500/night charge. Absolute rip off. Why don't they offer a Florida Resident discount? I gave them 2 stars because the decorations are pretty cool but everything else was a major disappointment. There was supposed to be a PJ party at 8pm....waited until 9pm and no party and no fireworks. When you have a toddler starting things on time is important. The food in their buffet is disgusting. It would be better if they had a McDonald's on property instead. The food is basically inedible for adults and children. Legoland can not compete with the customer service and organization that Disney has. Once you have been to any Disney owned property you get spoiled. We won't be returning to this hotel or park. read more

This is by far the most expensive hotel I've ever stayed at. And let's be honest we stayed here because of Ryan's toy review on YouTube. So it was a big hype! We stayed on the friends suite. Upon arrival the whole left side of the building is under construction. Staff was nice and friendly, check in was quick. The room itself was clean and worth the hype! The breakfast was average, not the best food but it was good for kids. As well as the dinner buffet. It could of been better. They had interactive play events that my kids enjoyed. The pool was also very pleasant and the fact that the amusement park was feet's away was a plus! Was its worth $1000+ a night.... not really, more like $600/night. But it included room gift box (LEGO set, snacks) for the kids and two day passes to the park and free breakfast. Overall good stay. read more

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Nice resort a lot of things to do only issue for my 3 stars where we had breakfast with a infestation of Mosquitoes read more

LEGOLAND Hotel - Hotels Near Me - Winter Haven, Florida

I am very disappointed in my stay. I purchased the all inclusive because it included digital photo package (there are no photographers any where in the park other than 1 at entrance), there was no daily cleaning of rooms, there was no daily treasure hunt (we were there 4 days and had only one), there were very few options for eateries in park and children's choice very limited, there were two options of meals at night in main dining room. I would have been much better off not buying all inclusive and tending to my food off campus. If you are not ready to open then don't open or tell your booking agents to explain and advise people before they spend $3400 for a 4 day trip. I have taken my family to Disney World in all inclusive package (included meals, and 2 snacks a day) and have paid less. So disappointing for me the grandmother who paid for trip. On a better note, my grandson had a wonderful time so all was not lost. I will inform my friends of these drawbacks before they come and leave reviews accordingly. I have tried to contact you by phone each day of this trip but could not get through. read more

Amazon hotel that is everything Lego! A true Lego experience that shows the kids Lego galore...the lobby has tons of lego pits for kids to build and a huge dragon castle that has so many lego items to pay with. It was impressive. The pool was perfect for kids and had floating Legos all over. Waitress service for the adults to enjoy some cold cocktails too! Each floor has a theme and the rooms are all themed too. We were in the pirate floor and the rooms were decked out all pirates. Pretty cool I must say. The elevators all had disco balls that played music when you rode up and down. Good in restaurants was ok but main thing was the place was real pricey. read more

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Non-stop stores to further drain your bank account on top of a very pricy hotel room that we had multiple issues with items in our room being broken and had to pester the staff over 2 days to get them fixed, for the price I paid these items should have been fixed the moment I reported them. Very Limited entertainment and attractions, extremely slow moving lines for short rides that really aren't very fun and leave you disappointed. Really confusing layout with poor signage. Food is not great either and it's incredibly frustrating that there is a burger place, pizza place, chicken place and pasta place but they are all spread out with no one restaurant that caters to everyone's food preferences, also not many healthy food options. Really the only reason I'm giving 2 stars is because the staff genuinely seemed to care and did a great job engaging with my son to make the trip memorable for him.. read more

This place was amazing. I don't know why I put off going with my kids (4 and 2) thinking they be too small to enjoy it. My son who was turning 4 and overheard my husband and I talking about taking them to LEGOLAND and he was like "Wait WHAT? Legoland, like a land of legos!" how could we be keeping this place secret from him (a little hurt). So we packed up and made plans to go and stay the night at Legoland. I bought the tickets using this work website where we get tickets for things at a discounted price, I have to say daily tickets are on the pricey side at their regular prices, considering the waterpark tickets are extra and they're not opened every day all year round. So make sure you check the schedule before you plan a Legoland vacation. We are from Florida and we know it is HOT in the summer and September is fall, but technically is less summer here in this state. Check the weather because the waterpark for us was the most amazing thing on our trip and the kids had a blast. We stayed at the hotel, so we got parking for free and the kids received a treasure hunt and some free goodies that made them really happy. They also had their own section to sleep with a bunk bed and another mattress that slides out of the bottom bunk, they really enjoyed sleeping in that pirate themed bunk bed. Also, everyone we encountered at the hotel was very friendly and attentive and morning breakfast, which is included in your night stay was delicious. The perks that are included with the hotel make it worth it staying there. Free parking for both days, free breakfast after each nightly stay and convenience in general. Can't wait to be back for their Ninjago opening! read more

Ok, I'm about to make a bold statement. Don't try and stop me. This hotel is better than those at Disney! I realize that's no small statement, but this hotel has it all. When you first enter you are greeted by a giant green dragon that has taken residence in the city clock. Just inside is a kid sized bed and luggage cart...and Legos all over the ground from kids having a mega party. There is a huge indoor Lego castle for the kids to play in and at night they have activities like they would on a cruise ship. Seriously, my 5 and 4 year old were glued and told Daddy to get out of the kids section because they were having too much fun to go to bed! The elevator- yes, the elevator plays disco music and lights up with a disco ball when ascending or descending. Dance parties in the elevator? Yes! We got the deluxe pirate room and it was a child wonderland. They have a treasure chest where you have to figure out the code to the lock. Inside were juice boxes and mini figures! The room has a Keurig, mini fridge, safe, ample storage for belongings, and even a built in kiddie toilet seat. The room is decked out 1000%, up to the ceiling and down to the carpet. I've not stayed in a Disney premiere hotel room but this wins any other I've stayed in hands down. The tv has one free movie (spoiler alert- it's The Lego Movie) and also lots of tv channels when you're relaxing in the room. They even have Disney Junior for the little ones- Disney themselves don't even have Disney Junior! The kids slept in a pirate bunk bed and us grown ups has a luxurious pillow top. It was so comfortable I had to call down to the front desk to ask what brand so we could look into replacing ours at home (It's a Serta Perfect Sleeper). Another big winner is breakfast, which was included as part of the room rate. Again, better than Disney. It's buffet style and didn't cost over $100. Saving taste better. As a hotel guest you get into the park at 9:30 instead of 10, and we pretty much had the park to ourselves that morning. Do yourselves a favor and sign your kids up for a Master Builder event; it's a classroom style session with one of their 4 master builders who are responsible for building all of the cool sculptures you see around the grounds. Our session built a koala bear that isn't sold anywhere else. So cool! Overall price of our weekend; still less than Disney and I honestly think the kids had more fun! We will be coming here more often and saying goodbye to the rat for a while. They could learn a thing or two from LegoLand. read more

Aside from the fact that it cost us close to $600 a night, it was by far worth it. The hotel was clean, the staff was friendly, the rooms were a kids paradise... Everything was perfect. By far, three of the best hotel nights we have ever had, and we have stayed at many hotels at many theme parks. I would say it is overpriced but it's one of those places you have to take the kids to, if only once. They even have a scavenger hunt in the room and clues that lead the kids to the number that unlocks the treasure chest, inside was small Lego sets and lanyards and other goodies. My boys are 11/12 but they are on the babyish side, so they loved it. I would say it's better for younger elementary age kids read more

Great place for young kids, especially boys and anyone who loves Lego. The Legoland Hotel is amazing! I will not spoil the surprises, but the attention to detail is great, service is good and friendly, the rooms are very comfortable and even the water pressure in the shower is great! My only complaint is that they were selling s'mores kits and planned to have s'mores by the fire pit between 7-9. We showed up at 7:30 and no one was there. When we walked back in we were told that they were understaffed and had no one to run the s'more making activity. We were refunded the money for the kit but we were still disappointed that we could not do it. Overall it was great though and I highly recommend it. read more

Tonight will be our 2nd night of 3 here. Spent A LOT of money to be uncomfortable because the air conditioning does not go any lower than 68. I am perimenopausal and have mixed connective tissue disease and cannot tolerate being warm. I break out in a sweat getting dressed. This is our 1st family vacation and it has been awful staying here. I cannot sleep. Cannot move around. Just plain miserable. They did offer me a box fan, but it is still hot. read more

Great family oriented hotel. Very clean, good entertainment and good food. Kids had a blast and looked forward to returning every time to the resort. read more

The hotel is absolutely perfectly themed as Lego, and a great place to stay if you plan to visit the park. I loved looking at all of the different room themes, exploring the lobby area, interacting with roaming characters, seeing the activities available throughout the day, enjoying free breakfast and then only taking a short walk to the park. The rooms were very spacious and had a great attention to detail, and many of the employees were truly very friendly and helpful, which made a big difference in my experience. read more

Front desk lady name dawn was very rude and not helpful. The hotel is ok however service unacceptable

We stayed at the LegoLand hotel for my sons birthday last year & had such a Legoriffic time we decided to go again this year and although we REALLY enjoyed the hotel we opted to stay at the brand new Beach Retreat to see what it was all about. Big mistake. The LegoLand hotel has several special activities for kids- evening pajama party, master builders class, large Lego characters walking around for photo-ops & a scavenger hunt when you enter the room that ends in a treasure box with goodies for the kids. My son LOVED all of those activities so I called the Beach retreat and was assured that while not identical they certainly would have comparable activities at Beach Retreat. BUYER BEWARE: The Beach Retreat has zero of those activities- in fact the only activity they had was a $10 s'mor kit to make your own s'mores in their fire pit which entailed one employee standing there with like 4 roasting poles & a flock of families bombarding her with their rip off s'mor bag. No characters, no master building class, no beloved scavenger hunt, just some poolside Limbo for the kids to participate in. I understand that it's more a "beach cabana" vibe & perhaps my expectations should have been been more aligned with the price of the Beach Retreat vs the proper hotel but unfortunately I was led to believe there would be activities by the employee I spoke to. Major bummer. Location: The only address provided to the beach Retreat directed us to the front of the main Legoland hotel, so we pulled in assuming it was behind the hotel near the large body of water the actual park is on. WRONG. We had to get back in the car & head across the street "behind the closed up BEALLS", this dilapidated retail park. The check-in desk is actually the front gates so after driving for nearly 4 hours we sat in line for another 25 minutes to "check-in", the kids crabbing about being in the car, all of our bladders about to burst. The park: Because we were across the street we obviously didn't have the convenience of just stepping outside the hotel & into the park. Another thumbs down for Beach Retreat. The prices have gone up since we visited last year, even as Florida residents the daily ticket is nearly the price of a season pass. Annoying but I get it- prices fluctuate. We arrived 30 minutes early, one of the major perks of staying at the hotel is the "bonus time". Although it wasn't much of a bonus considering the majority of the rides weren't even open yet! I do remember last year only the first half of the park was open but the majority of the rides even in that segment were still waiting "to be signed off on". We wound up playing in the Ninjago area waiting for the remainder of the park to open- really chapped me to be honest. After a few rides we were all hungry so we headed to the ole Burger Barn about 10:30, well before the lunch rush but let me tell you- IT WAS FILTHY. It looked like they had just taken on an onslaught of burger thirsty jungle cannibals. AT 10:30am. The tables were trashed, the drink station was deplorable & there wasn't a single employee on the floor tending to the disasters. There wasn't even a towel in the sani bucket for me to wipe a table for us to enjoy our $65-without-drinks-McLego burgers. Hello, health code violations? You could see families hungrily clutching their trays, gingerly trying to find the least filthy table for their children to sit at. Unacceptable. There seemed to be far less employees in the park, even the awesome wall to exchange the Lego guys has been removed. Has management changed? Cutting corners? Whatever the case the Lego bosses need to tighten up, we probably won't be back unfortunately. read more

This review is specific to the suites in the 'Pirate Hotel'. At well over $500/night, this hotel can only be considered a scam. No dresser, no tables, no shelves, not even a shelf in the shower! Drag a foot rest into the bathroom so you won't have to throw your clothing on the floor, and have fun putting soap/shampoo/razors on the floor of the shower. I am a huge Lego fan and am truly disappointed that they've chosen to take advantage of families this way. read more

Legoland Hotel is an overpriced Hampton Inn. Yes, the theme rooms are cute & there are activities for the kids, but not worth the jacked up price & terrible customer service. PARENTS BEWARE! The cancellation policy is horrible, even if you PURCHASE the extra days cancellation! The lobby is small & there are only two restaurants in the hotel. We went there on a Friday. It was very crowded. During the activity time break, kids ran around like crazy & some go unsupervised by their parents.. There was this one little girl with a toy sword hitting other kids & no one was supervising or stopping this behavior. Your kids will love it. Parents not so much. We won't be back. read more

Beautiful Hotel! Great for the kids! Every little detail even the elevator ride was fun lol! Came here to celebrate my sons 5th birthday and he couldn't be happier!The rooms beautiful the king size bed was super comfy! Really felt like royalty! Will definitely return! Thanks Lego Land! Oh and breakfast on the house for every day you stay! Can't complain!!!! read more

LEGOLAND Hotel - Breakfast for family on the House! yummy thank you Lego land! - Hotels Near Me - Winter Haven, Florida

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We just checked into the Beach Retreat for 4 Days and was planning 2 Days at the pool and am extremely irritated to find out the pool is closed from noon to 4. I can get in my car and go across the street and use the Legoland hotel pool but really does not make the beach retreat a convenient destination. Had I known before I would have probably stayed at the hotel instead. read more

We just have very very good experience at Shipwreck Restaurant. We got table late 40 mins because restaurant very busy. And we do understand about turning table problem. Server (Jasmin) shows up with in couple mins to take the order. By that time my kids very hungry, with our body language, We got attention by Sous chef, her name is Air. She take care us very very well. I would say everything beyond service, my kids could get food with in 5 mins. And our food really good, starter, salad, entree, but Im not really enjoying dessert because too full lol. Again everything worth every penny. I would say apart of the return to the hotel again next month, because of Air. We do really appreciate her service. read more

I'm writing a Yelp review: Entirely Kid-Focused: Legoland Hotel is just steps from Legoland and the Legoland Water Park. There are lots of kid activities at the hotel including a model builder class and nightly kid entertainment and pajama party. There are character meet and greets throughout the day. The hotel has legos and games all over the common areas to keep the kids entertained; there is even a dance party in the elevator. All the rooms are themed; my daughter choose the pirate themed room. Outside there's a splash pad and nice pool (0-4 ft) with large lego water bricks and multiple lifeguards on duty. This hotel is located on lake front property with green space for picnics and a nightly bone-fire (weather permitting). Quite time at the hotel is 10:00 PM. My only compliant here is that there is not a separate entrance just for the hotel so you may end up navigating amusement park traffic to get back to your room. Spacious, Clean and Updated Rooms: The rooms have a lot of space for large families. We had room for my son's rocker, our huge stroller and the pack 'n play (hotel provided) without feeling crammed. There was plenty of storage and closet space for all of our things. There is a separate kids area with it's own TV and bunk beds with a trundle.The beds were very comfortable. There is a tub in the bathroom (good for kids who haven't mastered showering) and a big sink (good for washing baby bottles). The hotel provided toys in the room and a treasure hunt for the kids with prizes. They also provided free bottle water and Honest Kids juice daily. There were plenty of outlets in the room for all our gadgets. The only complaints here were that I wish the closet space was closed off (there are no closet doors) so the room could look a little more tidy. The kids space is closest to the door which makes me a bit nervous; I kept making sure the door was pad locked. There wasn't a bedside clock in the room and the king sized bed was extremely high off the ground; both I found to be odd. Also, there must have been a shortage of face towels; I had to call down and ask for them daily. Good Food: The hotel has two restaurants. One is a buffet with kid specific stations. One is a-la-cart with a full bar. The food was good all around and the drinks ($12) were all made strong (because parents deserve a stiff drink after a long day at LegoLand). My only compliant is that the food in the buffet, while good and plentiful, didn't change day to day; it was the same selection every day. One night, the a-la-cart restaurant tried to closed early because "it's a slow night". Good Value/ Good Service: The room rate includes breakfast at the buffet, we got a GA/ FL resident discount and all kids activities are included. The room rate doesn't include park passes (Costco has them for a discount) but you do get early access to the park. Parking is free. Internet (a solid connection) is free although you have to sign in each time and create a login which is a pet peeve. Valet is only $20 for the entire stay. Dinner at the buffet is $20 for adults and half the price for kids. The s'mores kit for the bonefire was only $10. The service was top-notch: front desk, valet, bellman, hospitality, etc. My only complaint is that while breakfast is free, you have to choose a breakfast time (like cruise dining) at check-in. We ended up with a 9:00 - 9:30 AM time slot. My kid's schedules are still unpredictable so I would have loved the flexibility of choosing daily a breakfast time that worked for us. The Park: The park was larger than we expected it to be! My 5 year old daughter was able to ride most of the rides except those that require the kids to be 48 inches or taller; there are only a few of those. Off season the park wasn't too crowded; no long waits. The parks aren't open everyday so be sure to check in advance. They have indoor shows which were fun and gave us a chance to escape the heat. It was very hot! The food was standard fare with expected hiked prices. We did try the "famous" apple fries a la mode which was good. My only compliant is that I didn't get the sense that they were operating the park at full staff off-season. For example, if the ride had two lanes and two sides only one would be in operation. Unlike the hotel, customer service at the park was nearly nonexistent. The only friendly worker we met was the cashier at the Lego Friends store. read more

The concept is cool, but for the most part is poorly executed... My family stayed here for a 4 night stay. While there are lots of cool things going on for this hotel, the not so good things far outweigh them. Cool things: - Close to Legoland and get to go into the park early - perfect if you have young ones that need to take a nap in the middle of the day - Breakfast is free with a very good selection of heavy items - Lego Characters randomly show up in the lobby - Elevators are pretty neat (won't spoil it for you by detailing) - very large Lego play area in the Lobby - "Lego Fireworks" - really just regular fireworks with glasses that make the flares lego shaped - try them driving at night sometime ;-) - Lego themed rooms and hallways are cool, but felt like they stopped short..could have taken it further... Not so good things: - Service, Service, Service - Bad enough that I have to say it three times, I've had better service at an Econolodge - Slooow - was told someone would be up to my room to help move luggage - took 30 minutes with no notification of running slow, waited 20 minutes for a valet guy to show up - turns out he was chatting with the bellman and didn't hear my screaming kids in the driveway for 10 minutes... - "I don't really care attitude" - Fire alarm in the morning - had to vacate the hotel for 45 minutes - would not compensate for the inconvenience or give an extra hour to checkout. - Consistency - My check in agent pretty much just gave me the keys and sent me on my way....the next night I watched other guests check in and they were all given details about amenities and what to do that evening/stay. - Lack of communication - rarely does anyone pickup the concierge line or front desk line even during non peak hours - Lack of training - When asked about stuff to do/ammenities (including brick building classes) - I had to go through 2 people at the front desk before someone could tell me something definite (my kids are too young for the classes) - "No running" rule not enforced in the lobby play area - I have younger kids that enjoy legos (hence why I am here) - however having kids 2-3x their size running around and some being aggressive is not what I consider "everything is awesome" Would I come back here?....Only during the slowest times with sub $100 rates and with my kids at least 10 years old so they can fend for themselves from the kids with repressed anger issues in the lobby play area... read more

The staff was amazing and very friendly I just feel for the price of stay here there's not much to offer in the actual hotel itself the pool when my family and I went this last week had a bunch of dead mosquitoes and gnats just floating in the pool a bunch of stray cats just walking around and not mention the nice walk from hotel to the parking area... definitely wasn't worth the Money but my kids enjoyed it so that's all that matters but they should definitely have more activities during the day for the kids and maybe consider getting an enclosure for the pool and the dragon in front of the hotel that was supposed to blow steam out his nose "didn't" work for the week we were there seems like they would've gotten someone to look into that buuuut nope and kids really wanted to see it read more

The hotel itself is fabulous for a lego fan! My 5 year old son absolutely loved every single minute of our 3 night stay. We left yesterday and my son was sad to be going. He could just stay in the lobby and play all day! They have a Lego castle and bins of legos and work stations all over. There are amazing lego models everywhere and Lego characters are in the lobby and restaurant throughout the day and evening for pictures. There are always tons of kids for my only child to play with. The nightly entertainment for kids is great! Seriously, we just had to try and find a spot to sit and let him play and enjoy the entertainment for about 2 1/2 hours. We could barely get him to stop and eat. Ruby, who hosted the entertainment, was great with the kids and kept them happy and engaged! They host a 30 minute Master Builder Workshop that my son loved. They have several classes throughout the day but they fill up quickly so you have to register early in the morning to get a spot. My son really enjoyed it and the kids get to keep what they build. The elevators play dance music and the disco lights are a hit. Regular elevators will be boring after this! Even the public restaurants are Lego themed and fun. Character voices can be heard in the lobby restroom. The rooms are a joy for a little kid and frankly, we liked them too. The scavenger hunt was a huge hit and my son was thrilled with the hunt and his prize. The only flaw is the lack of drawers to put your clothes. You just have to keep everything in your suitcase. Fine for one night but very annoying for a family with a 3 night stay. The kid room w/bunk beds is adorable. The decor is detailed to your theme and very well done. We had a Pirate themed room and it was perfectly decorated. Little lego themed figures on the walls were adorable. Even the carpet fits your theme! It looks awesome. There is a TV in the room for kids only. If you happen to stay in the room for any length of time (we didn't because there was too much fun to be had), all the kid channels were available and free (Disney, Disney Jr, Nick, Nick Jr, Cartoon Network, etc). "The Lego Movie" plays on a loop continually on its own channel so you can watch it anytime. Perfect kid room!!! Even the bathrooms in the room are kid friendly. There is a footstool, built in potty seat (no need to bring your own!), and even a pull out clothes line in the shower for those wet swim suits. The hotel also provides complimentary water bottles and juice during your stay. They refill it in your room each day. The pool is great! Big, heated, with a zero entry and tons of big legos to build and play with. There is also a fun splash pad! The food in the restaurants is the only real drawback. The restaurants are the only reason I gave a 4 star instead of 5 star rating. The breakfast is decent and mostly fine with a good selection. However, the dinner buffet and the lounge restaurant have very bland and sometimes just awful food. It is very expensive as well to be so terrible. My son didn't want to leave the hotel so we ate every meal on-site. By the 3rd evening we had resigned ourselves to a mediocre dinner in the Skyline Lounge (and it was) and were just happy that our son was having a blast. We didn't come for the food anyway. We wouldn't even mind if it wasn't so expensive. How hard could it be to improve the recipes? For those prices, they should serve better fare. The service that night was excellent though! P.S. the food in the Legoland park is even worse (the pizza buffet restaurant was better than the burger places) but the theme park itself is great! It is only a few steps away from the hotel. It was a breeze getting in and out with barely any lines for the hotel guests. The rest of the hotel is awesome! The staff could use a little more training overall as sometimes we received different and conflicting answers to requests/questions. Overall, though, the hotel is simply fantastic for the lego kid in us all! read more

Terrible .. called to book a room and waited on the phone for over an hour .. .. it's a Wednesday like how busy are u ? Customer service - ha there is none lol read more

We stayed here as a Christmas surprise for the kids. It was expensive but at least included 2 days in the park and breakfast buffet. Food- all we had was the breakfast buffet. The buffet was the only food option. Dinners were $12.99-19.99 based on age so we ate off site. There was a bar with decent selection- bottled beer was $5 each, and also some appetizers available. The pool is zero entry up to 3 feet. We thought of a late night swim but they closed it early due to a chlorine issue. The hotel store was all about the souvenirs and when I asked about candy/food they only had one choice. There are beverage vending machines throughout. Our room was Kingdom theme and very cool! The kids did a treasure hunt, and able to get a Lego catalog and mini figure with the results. There were bunk beds for the kids and they had a tv in their part of the room. My son found the 24/7 channel of the Lego movie and there was no stopping him. At first I was super annoyed there was only one towel in the bathroom but then saw the built-in cabinets were stocked, even with an extra blanket. The mini fridge was NOT cold and I couldn't find a temperature adjust in there. The room thermostat was easy to use and comfortable. Everything was clean. Complaints- the noise. There was some party when we checked in and the volume was deafening- felt like I was yelling at the desk clerk. They had a fun pajama party in the evening, and that was also loud. We also could hear some of the noises from them closing and opening the park. Also, I felt their website was difficult to navigate as we were planning our trip. And there are no TV's in the main area where parents can enjoy a drink while watching the kids play. This was an issue during college football bowl games. If you just need a night or 2, this is a good place to stay. read more

LEGOLAND Hotel - View from our hotel room window - Hotels Near Me - Winter Haven, Florida

We reserved the most expensive room at Lego Land Hotel. You would think that for $500/night you would get good room, WORKING appliances, some lights etc...... W-R-O-N-G!!! To begin with, we arrived at noon thinking to register, do a pre-check in, take park passes and go to the park. I asked if we can get a room by any chance earlier than 4. They said NO. So, we went to the park. Coming back at 4:35 to get a room and get some rest because we walked from noon until 4:30 non stop. Guess what they told me? Oh, we are so sorry, your room is not ready. It will be another hour - hour and half. WTH!!!! And they knew we were here. So, I call manager. The guy tells me the same thing - I am sorry, nothing I can do. At the same time some people were getting their room. Not cool at all. Manager did not even offer anything to fix the issue. After I threatened them to call my credit card company and file a complain, they got the room ready in less than 15 minutes. What kind of service is that? Room was very small, most of the power outlets were broken, refrigerator was not working at all, Instead of the light over the bathtub, we had a hole in the sealing. Yep, no light fixture, no missing lights, just a hole in the sealing. So, I called front desk and gave them a list of problems we are having in that room. Same manager comes in with some guy who claimed to be electrician. They looked at the sealing with missing light, agreed that it is wrong, then electrician started testing power outlets and told me all of them were working. I offered simple test - I plugged my phone charger in and of course it did not charge. At that point manager goes - as far as I am concerned power outlets are working. Right..... When they got to refrigerator, electrician tried to tell me that it takes a while to cool things. There was water in there that was put in before we got the room. It was not even cool. Again, manager tried to tell me that this refrigerator is not designed to make anything cold. It is suppose to cool things down. Ok but, water was as warm as if it was staying outside. I told them flat out that for $500/night I would expect a lot better room and a lot better service. He ignored my comment of course. When I asked them to adjust a price of the room considering all the mess, that is when he got really vocal. He told me how hard they work here, how hard they try to please customers (what about me) and that they make almost no money (what a joke!). SO, he refused to adjust the price. Offered 50% off of the dinner at he restaurant. I politely declined. On a positive note, my son loved it and that is the only reason we stayed there. Rooms are painted in pirate themes, they have musical elevators, lots of Lego play areas etc. Other than that I would not recommend staying there. Horrible customer service, food was so so. We would come back to the park but, NEVER to Lego Land Hotel. read more

The hotel itself is nice. The kids love it. The customer service is not that great for the price you are paying. They do not have room service. They do not have any movies you can rent in the room. After 10pm I had a really bad headache and the hotel did not have any medication I could buy. They said the store closes at 10pm. I expect a hotel to have some Tylenol or Ibuprofen at the front desk. The service at Skylodge is very slow. Last night after we ate dinner we ordered dessert. He brought the dessert without even taking our dinner dirty plates away from the table first. The Waterpark does not give out towels. I paid $1400 for a two night stay. For this price I expect all the above. If the hotel was not expensive then I would not expect these things. I think this is the only hotel I have been to that I could not get any Ibuprofen or Tylenol. They need to work on their customer service. read more

Great for kids, okay for adults. As others have noted, VERY expensive and not worth full price. Paid $400/night -- room was extremely cold, asked for the room to be made (hung the placard on knob when we left this morning AND stopped by front desk later in the afternoon) and here still 5 hours later no clean towels, frigid room and no-one answering front desk or housekeeping phone. My boys are having blast though -- décor is nice, nicely laid out rooms, they do not know about expectations at this price point. The hotel is overwhelmed (underserviced). The breakfast for what it is -- is fine. The reception area in the evening is absolute chaos - legos all over, no staff around. Stool, chairs and food all over -- YUCK, Again, the kids have no idea -- they are just running amuck. Stay once for the experience. read more

If you look at my past reviews you will see I'm not one to bad mouth. Here comes the but....not very Accommodating we showed up early, in their defense. The person we made the reservations with said it would be perfectly fine so we went out to the pool and we couldn't get towels we had to go through nine different employees the first four were extremely rude before we could actually get towels out of this automated machine. We weren't planning on going to Legoland we were there just to stay in the hotel because my granddaughter wanted to play with the bricks in the pool and we had the time so we stayed there two days a night. Our only saving grace was our waiter in the pool area was phenomenal I honestly cannot remember his name but he's the only tall skinny guy with facial hair. And on another note if you order pizza you need to tell them extra sauce because they don't put any on the pizza I don't know if that's a southern thing or what. read more

Great stay for the kids! Lots of great activities and the food is decent. Thankfully they have a bar connected to the kids activity area (decent selection of scotch!). My only complaint is that our room (301) was located near a service door entrance. We heard the squeaky door open and slam shut from 6:00 am on. Other than that we really enjoyed our one and so did our son. read more

The hotel is awesome. No complaints there. However, driving into the resort, hotel guests have to sit in the same 45 min traffic line as the people just coming to the park. Hotel guests need to have their own dedicated traffic lane into the resort. The park itself is nice, the rides are perfect for 3+ year old kids. However, the process of rides taking almost 6 min from start to start, taking almost four minutes to unbuckle people and buckle in the next riders for a two minute ride is unacceptable. Especially when there are 3 team members working the ride. Same with concession team members. Drink and snack stands that have 2+ team members should not be having 20 minute wait times. Amusement parks are about moving people through with efficiency. Legoland is needs to work on their efficiency. read more

Stayed at resort in April for my nieces 8th birthday. Our stay was absolutely ruined due to a infestation of bugs around and in the pool. We paid about $2000.00 for the stay including the theme park tickets. Being a Florida resident, I'm use to the caliber of Universal and Disney, the theme park was a joke. I don't understand the other reviews. I have reported them to BBA and my credit card. I wish they had zero stars option. read more

If you are planning a vacation to legoland you HAVE to stay at the hotel. I have a six year old and I think I had just as much fun as he did. With the room we got two day tickets, the first day was slightly rainy but that just meant less people and we were able to ride everything in one day. The second day we went back to hit our favorites and just enjoy legoland. We didn't eat at the restaurant because it was super busy. I did have myself a frozen drink at the bar, delicious but expensive. Everything there is expensive but you're paying for the experience. The elevator was so much fun and the room and treasure hunt were just awesome. The lobby was very crowded full of children and we didn't get to do many activities because my son got a little overwhelmed with the crowd but he enjoyed walking up and down the hallways on each floor to see how they were decorated. Breakfast was really nice except everything could have been a little warmer. The staff was super friendly and if I had a disposable income I would definitely go again in the near future. Expensive but worth every penny! read more

My experience was AMAZING went for my sons 6th birthday and every child AND adult enjoyed every moment!!! The Bricks cafe was great, a variety of things for breakfast as well as dinner! Activities going throughout the evening, the kids enjoyed the pajama party and dancing around the lobby! Legos are everywhere so they children are able to build at anytime! I will be returning!! The room was nice and clean, although we found a few M&M's on the floor in the master bedroom area! Amazing place for kids and families!! read more

Be wary. They will tell you to add the kids to your package and then claim you did not and make you purchase more tickets. I have given them a lot for two nights stay and now have to go back and purchase additional tickets since their system did not pick up the three kids on initial booking. The Customer Service reps are no help and claim they can't give away tickets. How are you giving away tickets when I paid for hotel and TICKETS! We will go on our trip but never visit this Legoland again. I hope that things are better on the actual vacation than before it, this is stressful having to give them $360 more after giving $900 already and my kids can't EVEN go with what they sent me. read more

Great hotel for the kids and walking distance to the park. Park was great for our 5 and 2 year old. Plenty of rides. Food choices weren't that great. The food in the hotel was decent compared to other kids themed hotel. Sky Lounge had semi decent food. Staff is very friendly. We enjoyed our stay and prob would go back. read more

I really don't know where to start!! We stayed at new Legoland Hotel. Gorgeous rooms and decor but HORRIBLE management and customer service!!! Perhaps they opened a bit pre -mature. None of the workers were trained. Everybody seemed to have different answers to questions regarding hours of parks and hotel restaurant hours. there was 1 spout of lightening and they closed pool for three hours. The day of the water park they closed for another hour as soon as we got up to gate and it was a light drizzle. The wave pool was shut down the whole day we were at the water park. Everyone crammed into a restaurant something Panini...where the food was disgusting! Food at hotel was very unappetizing at the bar side.....However, the Bricks restaurant inside the hotel did have a great breakfast buffet. We returned to our room the first night to find our dirty towels and over flowing garbage cans not taken care of as well as unmade beds....They only gave us three towels for 5 people and when we asked for more they said they would bring more but three was the norm for 5 people...that confused the heck out of me. the shampoo smelled like medicine....they only gave us three of those too for 5 people. not enough pillows either for 5. every time we tried to talk to house keeping when we caught them on our floor no one spoke English... Finally called supervisor up to our room where they had someone 2 hours later come clean..one girl said she was never trained.. that she trained herself.. Thank God my husband understands Spanish...Also, you cant get through to the hotel after 5. Never heard of such a dumb thing. God forbid a family member needed you for an emergency and your cell was dead or you just didn't have one. We were charged different amounts for the two nights, one room was paid in advanced 5 months prior. When asked why the price was different we were told it depends on the day you arrive. another thing that makes no sense. We paid for our water park tickets in cash and they still charged the Amex and still have not removed it.. had to open a dispute for that which is time consuming. Also, for other charges. Trying to get in touch with Sommer Billedeaux who seems to be the head honcho there but cant seem to get through to her regarding my bill. She has no voicemail set up. Another thing that makes no sense to me. Managers were laughing at us and very disrespectful when trying to explain our bill. Still got nowhere with them... My mom was so stressed that she had chest pains the whole time cause of all the crap...Overall Park was good.. Legos were amazing.. Lots of talent and breathless to take in. Like I said Hotel was gorgeous but food and service bad.. Even had a problem trying to get back into regular park to get into water because the girl never stamped our hand, so we argued in the hot sun over that for 20 minutes! Would not recommend Hotel. It's a shame cause it's beautiful..Perhaps with a trained and friendlier staff and better food it would work....Poor Poor management :((((((. Been to Disney 20 times never 1 problem.. I hope things get straightened out cause I would hate to see them go under! read more

The hotel itself is cute and fun for the kids, but I got severe food poisoning from their buffet. I was there alone with my 3 kids (one being a toddler), and the hotel wouldn't take any responsibility. My trip was ruined as I didn't get to go to the park with my kids, I had to go to the ER, my dad had to drive 3 hours to come help me as no one in the hotel did anything. Their "medics" had no access to anything medical to help me. Further, the hotel manager, Michael, implied I was lying and basically denied any responsibility nor did he apologize or even remotely feel bad. Very unprofessional and immoral. I would've at least appreciated a little sympathy! read more

We arrived early and checked our bags before heading to the park. Room was ready around noon, but we didn't go to our room until a few hours later. When my wife and kids opened the door to our room they were greeted with the strong odor of marijuana. A maintenance person happened to walk by and told us to go get another room. We were not offered any kind of compensation whatsoever. I would have appreciated some kind of concession for having to explain to my children what that bad smell was. We didn't even get the adventure room we reserved. The only other theme room available was the pirate room. I never even spoke directly with the manager despite requesting to do so. This was obviously not a guest, but an employee since the room had been ready for hours. read more