Your location Leith Chrysler Jeep 5500 Capital Blvd, Raleigh, NC 27616 Jeep dealer Ebony Wilhite Hinson I purchased a Kia Stinger Saturday and it was for my daughter. She has a 747 credit score and perfect credit history. She wanted to purchase the car on her own. She had a job however made $1400 monthly but Hussein advised they also accept offer letters which will show her making about 85k a year. I asked before we came what banks they use. Hussein over 20 banks. Before they ran my daughter's credit..I asked them if they can use SECU and he said yes. Hussein had my daughter sign a form giving permission to run my daughters credit and said he has to take it to accounting so they can call the bank .He came back with a little sheet for her to circle which rates we would agree with. We agreed upon a 60 month term at $798 on a 41k car. Then, all of a sudden he came back with another sheet of paper to circle what terms we want but at a higher monthly payments which was now close to $900 at 72 months.... At no point and time were interest rates mentioned or written on paper. I have no idea were these terms or who these terms came from. The guy Hussain advised he is the middle man and has no control over the accounting dept. He also stated that now they want a cosigner since the offer letter is for a future job. I don't know if this is The Dealership wanting this or the bank because it was a lot of "theys" being used. So basically It came across that they weren't gonna make enough money off my daughter so they used my credit instead. My credit score isn't as high as my daughter's ...and she will technically make more money than me. However my credit history is superb. While we were at the dealership a credit inquiry hit my daughter's profile then went away on Credit Karma...At this point we still haven't seen a contract. Afters 4 hours we finally are taken back to the finances and we are asked to sign all these other documents before a contract is even brought out. The contract had a over a 12% interest rate with 1500 down with a bank called Ally which I know is for bad credit. My daughter's credit is great...mine is good...I have never seen an interest rate on a car this high. There was no document that listed the credit scores they used to make this determination. I told my daughter in front of Joseph that rates like this are unacceptable and when you have good credit ...these numbers should never look like this. I explained to her I'm signing because she is making payments and it's her car..however these numbers don't make sense....there was no transparency the entire process. They made everything seem like a big secret with what one representative was doing. Before we signed Joseph did apologize for the lack of transparency and put the blame on the guy Shawn that brought the paperwork in to him. Overall the 2 representatives I dealt with were very nice and pleasant to work with and the atmospherewas relaxed....however, I feel this company was purposely being deceptive to make more money off a higher interest rate.Just moving forward I made it clear to Joseph and my daughter that we will refinance in her name only at SECU when she gets her official check stubs. Joseph continued to apologize and told my daughter that when she decides to refinance or if she runs into problems to call him personaly and left his card. They told us the whole reason behind them giving us 2 rate sheets to sign is because of the offer letter and the fact that is for future money and not proof of funds now. Moving forward...I feel the contract needs to be brought out first along with the actual rates and interest so you are not taken advantage of. I have never had a company conduct business in this fashion read more

Tried to scam my daughter a variety of ways - low balled her on her trade in, then suddenly upped the price when she smartly walked away, told her the car she wanted was available over the phone and online (she did her research and prequalifying first) then said she couldn't have it, and finally sales "man" Johnny Shields tried to sell her a couple of trashy lemons when she got there. Chauvinistic, lazy sales techniques because they honestly believe no one will call them on it. Garbage general manager and sales manager who didn't even reply to repeated requests for answers. Run from this place! read more

I do not recommend this place they charged me almost $ 1400.00 for an air leak that turned on the check engine light and they could not fix it, We had to take the car eight times for the same problem and they have not fixed the light is still on and they told us that they would not return the money we paid in other words they stolen the money. This is the car that my son uses to go to college and he lost his money. read more

Great service. Enjoyed the stress free process of making my purchase. I would recommend them if you're interested in buying a Jeep.

Deceptive Dealer! LONG story short, Dealer would not honor ADVERTISED internet price. They actually told me that they don't advertise on Autotrader (see link) Additionally, they said they couldn't honor the price that was calculated on THEIR WEBSITE finance app because, "we don't have a button for that discount." Just another big box dealer trying to take advantage of people! https://www.autotrader.com/cars-for-sale/vehicledetails.xhtml?listingId=541966184 read more

I've purchased three cars from Leit's Johnson, in Cary and Johnson Bullock was my sales agent. He was absolutely wonderful and assisting me with all of my purchases. I've recommended him to so many of my friends and family because he is the best. read more

Misdiagnosed my car and I paid $500 for my Jeep issue to not even be resolved. Did my own research and found all I needed was my SPARK PLUGS replaced. This place is a scam factory. read more

Called trying to get the drive shaft looked at and was told it's not covered under the powertrain warranty.. General Manager is just as bad as the service manager.. I figured it would be the same outcome.. If there is bad service in a business and the one who's running the business is just as bad as the people he manage...Terrible business don't buy from these people they are terrible.. read more

Leith Chrysler Jeep - Control arms I noticed after they fixed my brakes.. Returned a week later because I noticed this.. - Car Dealers Near Me - Raleigh, North Carolina

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Update 6/18: The service manager Mr. Smith reached out to me to discuss my experience and we had a very good conversation. I am updating my review to reflect my interactions with Mr. Smith and the dealerships effort to alleviate any situations such as mine. read more

I couldn't have asked for a better salesman than Aziz. I had the money to buy a Jeep, I wanted a Jeep and Aziz was there to sell me a Jeep. I called up Leith, he answered and spent the time needed on the call to go through the inventory until we found the Jeep I was looking for. Then, 30 minutes before closing time, he suggested I come on in and have a test-drive. 2 hours later I drove off the lot in my new Jeep. Everyone was super nice, transparent and stayed late to finalize the deal. I highly recommend Leith Chrysler Jeep. read more

Wow! It was a fresh relief when we arrived at Leith Chrysler Jeep. You can feel the synergy, unlike any other dealerships that we had visited. From the greeting, test drive to the delivery, it was a no-hassle stress-free experience. We had the privilege to work with Jeff Williams, a very knowledgeable consultant that we highly recommend. They even gave us a tour of the service department, so when we want to service our vehicle in the future, we will know who to talk to and how to use it for a hassle-free visit. Every employee we came in contact with from the sales department, service department, parts department seemed happy and enjoying their job. Again, unlike the other dealerships that we had visited. Also, we had a chance to talk with General Manager Johnny Dudley. He is a top-notch Manager. Thank you for the first-class experience! read more

This is the worst dealership I've ever dealt with. After buying my 2017 75th anniversary ( 1941) Sahara jeep, which I learned they had driven 450 miles from another dealership in SC , my guy that details my vehicles , noticed some small like paint chips on both rear fenders ( you would've had to wash it to notice them ) the dealership would not respond to emails about repairing or offer to do anything about them. In addition, the parts department sent an email about discounts on accessories during first 90 days, & when I emailed them TWICE about purchasing some running boards & small mudflats within 30 days after purchasing, to avoid anymore paint chipping in the future, they never responded to me either. IN SHORT, I WILL NEVER BUY ANOTHER VEHICLE FROM LEITH CHRYSLER JEEP AND HAVE NOTIFIED CHRYSLER ABOUT MY EXPERIENCE. IF YOU SEE THIS DEALERSHIP KEEP ON DRIVING!!!! read more

I forgot to post my review on Yelp! Leith's negligence has been the bane of my life for the past month. Their service department is either run by incompetent mechanics or deceitful managers. I wouldn't go near them with an issue with your Jeep. More importantly, I'd stay far from the Jeep brand. Their parts are held together by well wishes and Elmer's glue. read more

My son took his Jeep Cherokee to Leith Jeep for diagnostics. My son is a college student and is very limited on cash. He told the service manager to only do a three hour diagnostic. He kept getting text from the service manager saying the mechanic would contact him which the mechanic never did. A new service manager contacted him and told him they had lost their mechanic and a new mechanic had been assigned. Short of the story. They kept my sons Jeep for over two months and charged him $537 and never fixed any issue. I contacted Leith to talk to the GM but he never responded to me. read more

I did not purchase a vehicle from this location. I did however work with a very capable and dedicated salesperson. I was in the market for a used car, and a salesperson was very prompt in getting a car to this lot for a test drive. The salesperson was very helpful and professional, and it wasn't their fault this particular vehicle was not the trim style I was in the market for. I was able to drive the vehicle to get an idea of how the vehicle handled and drove so I could compare it with similar makes/models that I was considering. Despite not having the vehicle I was in the market for in their used car inventory, they were very helpful in me making a final decision when I did purchase a car. I will purchase more cars in my lifetime, and I will definitely return to this location when that time comes. read more

Morgan the service rep. is very nice and courteous. I'm getting an oil change and tire rotation today. The service is impeccable! Thanks for providing great service to my Jeep!! read more

Worst sales experience ever. Sales manager couldn't be bothered to talk to me and discuss problem.

I purchased a 2017 Ford Explorer from them 3 weeks ago. After driving the vehicle for about 1 1/2-2 weeks I noticed paint bubbling and chipping that started from near the front of the hood that ran down the drivers door. I returned to the dealership on 1/18 so they come look at the car during the day time and I was treated with absolutely no respect and degraded because I was a single female at the car dealership. They told me it was my fault and compared it to dropping my phone. They literally laughed in my face and never looked under the hood. Turns out my battery exploded, leaking acid all over everything under the hood and ran out the cracks to the door and fender. It wasn't until my father went back with me to the dealership 2 days later that I was treated like an equal person. Honestly if I could leave less than 1 star I would! I really hope they value customer service and make this right! read more

I looked at a car online & had scheduled a test drive on 8/4. Everything was a go in the morning. Later that afternoon, I received a text from Erika that the car wasn't ready as it hadn't been "through the shop" yet. Not sure what that means. She asked if I could come in Friday. I could not. I asked about Saturday at 11 am. Sure, that works. Come Friday morning, my night had opened up. I sent Erika a text letting her know that I could come in Friday night. No reply. Sent another one later in the afternoon. No reply. Went to the dealership Saturday morning at 11. "Erika isn't here today & the car has been sold." Umm, excuse me? What happened to my appt. Terrible first impression. Thanks for wasting my time. read more

2.5 stars people are nice enough and I got a free lunch but I had to wait nearly 4 hours for tires and a light bulb to be replaced after they told me 1.5 hours for tires and real quick for the bulb. read more

Leith Chrysler Jeep - Free lunch if you show up at 7:45 and wait till 11:30 - Car Dealers Near Me - Raleigh, North Carolina

I special orders my Jeep from these clowns and was told I would receive email notifications about the build process. I was going to try to coordinate the sale of my vehicle with the arrival of my new vehicle. I also wanted the experience of knowing where my new vehicle was in the build process. 10 days after ordering I called and told them as I had no notifications yet. They told me that they did not see it in the system yet and that it could take 10 more days. 10 days go by and I call again. Again they say it has not hit the system. Finally I wait till the 30 day mark and call. Again they say it hasn't hit the system and to give it a little more time. The VERY next day they call me and tell me that the vehicle just arrived on the truck and want to know when I will be over to pick it up! Are you kidding me? My suspicion is that the floor manager never even checked the system in the first place anytime I called. Anyway, I go over to pick it up and they try to add on some additional dealer packages including things that I had specifically requested (all weather mats) for an additional 800. I had to remind them that the quote they printed me when I ordered had included all weather mats. Also my sales person had specifically said that the first 4 'Scheduled maintenances' were included if I purchased from them. I had her include that in the quote thank god because when I was about to sign the papers to take the jeep home I noticed it had changed to '4 free oil changes'. This ended up causing me to have to argue with the sales manager for about 2 hours as they desparetly did not want to include the scheduled maintenance.It finally took a 9pm call to the dealership manager to get it taken care of. As appreciation he said that I could come back the next day and pick up some free hats. The next day I go back to pick up the free hats and the sales manager pretends to not know anything about it. I explained to him that we had just agreed to it less tha. 10 hours ago. Anyway, it took the dealership manager coming over again for us to get the free hats. Long story short, be prepared for inept sales people and a staff that could give two shits about your buying experience at this place. And if they promise you free hats you better get it in writing! read more

Excellent service now that Leith Chrysler (Raleigh, Capital blvd) has overhauled their building and service department. 2017, I struggled to rate them with 2 stars, today 5+. More customer service reps, quicker turnaround, modern waiting room with great wifi, new/modern building. Holly (my agent) updated me frequently via text. Brad (mgr) creating a real teaming approach and eager to ask me "what else can we do to improve". The cherry in top was they actually spot-check pricing on repairs/services so you are not raked over the coals on repair costs. Highly recommend checking them out if you previously had a bad experience ... you will be pleasantly surprised. read more

We waited two hours for an oil change today. After being informed over the phone that an appointment couldn't be made for oil change services, we were instructed to use the "express" lane, and told we would be in and out in 30 minutes. :( read more

Finance Department is just like a scam. They never want to answer honest when you ask question. Never going back again!!!!

Had a 10:00am appointment to correct a recall.... Was told that the repair would take an hour once the car was pulled in.. We came in early about 15-20 minutes. Then was asked if we were going to wait or leave it, but either way, the car should me ready anywhere between 1-3pm, and they would call when it was ready. So, it was left, and we left the number to call. So at 2:00pm, when no one has called, we return to see what is happening. Marc Nicholas, our service agent, 4 hours later, now tells us that the car hasn't even gone to be seen, and that now, there are 7 cars ahead of us. With this, it appears as though it will not be ready today, and Marc's initial pleasant attitude is now snouty and non committal. Saying it still maybe ready today, or we have a shuttle to transport you if needed. Then when questioned about what the point of making an appointment was, or if another dealership that could get this done quicker, his disposition was very snippet. I really am not appreciative of this type of service. I won't be returning. I wonder if the car will operate properly now once it is returned. I reluctantly left it hoping that it would be ready by the end of day, as Marc suggested it might, but I am very guarded about it... Right now, I don't trust them at all. Ok. It is now 8 hours later...6:30 pm and of course, there is no call, no update as to the status of car, and Marc was told that there was another appointment tomorrow, fir this car to be serviced, at 10:00 am at another place, but that now has to be be canceled because if their lack of professionalism.... This is completely unsatisfactory. If there was a chance that it was going to take more than a day to do what the service technician states is an hour job, then that should have been stated before hand and the problems that they have caused by setting an appointment to be there at 10:00 in order to have the car back in time for more work to be done on the car could have all been avoided. This is pretty unprofessional guys... Leith.... This is the second strike! So today, 8/2/16, a day later at 10:00 am, I get a call from Leith Chrysler saying that it's ready, and how ironic, a list of other things that were supposedly wrong with the car..... They had the nerve to ask, 'if I wanted them to take care of it?' Of course I said, No!....Just make a list and I'll look at it..... But Really Leith??????? read more

Outstanding customer service and Overall A+ satisfaction. Highly recommended. Ask for Matt McNally Sales Rep. Tyrone Y. exceeded my expectations and Clayton F. provided excellent service as well. read more

Free gas card requires purchase of a vehicle. Whack!! Please don't waste my time or yours with lame offers. Bad marketing read more

I love my Jeep Wrangler JK I purchased in 2017 and the service center is phenomenal. I am disappointed with my last visit. I brought the Jeep in for a quick correction (which was handled perfectly). While there I asked to speak with a financial advisor. The front desk woman called for one. I sat down and waited. While waiting I noticed a bunch of dealership workers all around the back two offices, I don't know who was there but they were just chatting ( I could hear them) and none of it was work related. I don't know if any of them were financial advisors but my service was completed and I never got to speak with a financial advisor before I had to leave. Disappointing because I don't think my question would have taken longer than 5 minutes to answer. read more

We went to the dealership on a whim to look at getting a new Jeep Grand Cherokee to replace our Kia Sorento that was getting up there in milage. Frank waited for us to look at several vehicles before approaching us like a vulture like what happens at most delerships. Frank was amazing to deal with, very straight forward and great all around. He was defiantly the reason why we came back to the dealership and ultimately buying a new vehicle. I highly recommend anyone that is interested in buying a new Jeep to go to Leith and speak with Frank. read more

Jeff William's and the rest of the team at Leith CJD were awesome as always. This is my second Jeep purchased here and hopefully there will be more to come. Always a pleasure working with Leith Jeep. read more

Leith Chrysler Jeep - The Jeep Renegade I bought at Leith Chrysler Jeep Dodge in Raleigh. - Car Dealers Near Me - Raleigh, North Carolina

Really enjoyed my experience at this dealer!!! Got a call from sales lady Julie Chasse that she could work a deal out. Unlike other salesman, Julie did not back Down or just feed me and my wife false hope just for us to come down. Julie indeed did all she could and in 2 hours, me and my wife walked out with a 2019 Jeep Cherokee!!!! If you go down, go see Julie Chasse!! she work with all types of credit and if your credit is just bad she will do all she can to make sure you get something. She cater to her customer first before anything!! See Julie I promise you will thank me!!! read more

Terrible service at the sales dealership. Salesman didn't know the cars at all, deceptive sales tactics. Found exact same vehicle at another dealer for $6,000 less!!!! read more

Bought a car from this place March 2017, the guy who sold me the car (Lando Davis) was really patient with me, worked with me and even helped me get both my new and old car home. The only down fall of this place is AFTER buying a car here. I've brought it in to get my "free" for two years oil changes (2 free oil changes ever) then knew my alignment was messed up but they didn't even test drive my car around and said it was ok. Took it to another place right after and they said it was pretty bad and fixed it. 7 months later after buying the car it got totaled. My GAP insurance needed paper work from them and when I called to ask the guy (I think Gus) was rude as hell. Clearly didn't like his job. Enough said. The GAP insurance lady eventually called the place and got it figured out. read more

We bought a new Grand Cherokee this past weekend and it was probably one of the most pleasant car buying experience we've ever had. Tyler Baucom, our Sales Consultant, was awesome to work with - very personable and accommodating. The rest of the staff was very friendly and attentive to our needs. Highly recommend this dealership if you're close to the Raleigh area. read more

OK, so I've purchased four vehicles at this location. Two from the old owners, and two from Leith. I've also had my service there for about 15 years. In that time, there's been good and bad. I will contain this review to the current owners - Leith. You work with people, and people come and go, so the quality of service ebbs and flows, too. My most recent two purchases, though were only three months apart because of a nasty wreck. The first was with Trevor and the most recent with Kristi (last names omitted here in case there are stalkers. I have to say, these two were great. I know they were selling a car, and as such, they needed to get the best profit they could, but take price out of the mix, and that's where the real value add comes in. Both times, they listened to what I wanted. They took me on test drives, and let me see the differences when I had questions. They even let me take the thing home to be sure it would fit in my garage (it did). I have to say they were the type of people that will keep me coming back the next time a bozo pops up, because I know the trend is for this dealership to have mostly good people. I also want to say that my 2015 Jeep Grand Cherokee saved my life in a head on collision. That's why I bought another Jeep, and these two are the reason I bought it at Leith. read more

Sylvia and Peter were a joy to work with. Love my Grand Cherokee! The dealership was clean and I felt safe even with COVID going on

I was recently involved in a car accident. The other driver ran a red light and t-boned my car, which totaled my 1 y/o Dodge Journey RT. I absolutely loved this car, and I wanted another one, so I started Internet searching for a replacement. The only dealership within 500 miles that had a similar model, trim, engine specs, and color was Leith Chrysler Jeep. Here I found a 2017 Dodge Journey Crossroad (Certified Pre-Owned). My salesperson's name was Ben, and he was AMAZING from the start! Ben was patient, knowledgeable, and sympathetic to my situation, which meant a lot to me. Ben was not pushy or overbearing, and let me test-drive the car alone to really get a feel for the car. I was disappointed that the car did not have remote start, but Ben talked it over w/ manager Sherwood, and they both made sure that this important feature was added to the package. Dealing with my insurance company and bank about the old totaled car was already super stressful, but Ben made the car buying experience at Leith Chrysler Jeep very hassle- & stress-free. Just 3 days after the accident I was able to get another car. Many thanks Ben! I would highly recommend him. Laura was wonderful too! The car had a small dent in a door, and bumper for which Laura seamlessly facilitated all repairs. Laura thoroughly documented my concerns & kept me updated on the repairs. Thanks Laura! There was only one con/Negative (not related to the actual car). I was expecting a nicely washed, waxed, and detailed car. When I was given the car & keys, I was severely disappointed. The car was still dirty, and did not feel NEW or have that exciting "new car smell". I could tell that the detail job was non-existent, but sent through a quick wash. Sherwood stepped in again and addressed this issue for me. We came to a solution that was more than generous & fair. Thanks Sherwood! Overall, I am very happy with my experience at Leith Chrysler Jeep! read more

Absolutely the best! I thought buying from inside the city limits would be a lot more expensive but they beat other dealers I dealt with outside city limits hands down! Highly recommended. Our salesman, Sean, was great and over the top knowledgeable. Thank you!....... update!!! The A/C wasn't working when we got the car, they had to take it to Leith Cary to get it looked at, charged the system and apparently nothing else because it only lasted about 1-2 hours. When this is resolved I will update this again. read more

Went here for a tire rotation and to have headlight bulb replaced. I was told an hour max. was here three hours and charged 150 in labor to install a bulb that I provided. No answer when I complained just thats what it is. read more

I'm going to mention names for what I'm going to say about the service department first off let's start off with John the service advisor and his manager brad that's over the service they both need to go to a class for business management and customer service relations because it's very obvious they have zero skills in both fields if they both stay out of each other's path they run behind each other like little dogs follow the other to see what he is doing they would be checking on customers vehicle and giving updates and responding to the service message network instead of ignoring it it's bad when another advisor has to step in and make a decision because the original advisor is so far up his manager Ass that he can't make good decisions on his own. They both are liars to tell u what u want to hear when u ask for documents of the diagnosis of your vehicle John stomps away like a 2 year old child because he knows dam well his mechanic didn't look at the vehicle in the first place don't play kids games with customers they will bring people to do a audit on your service area . They need to do some house cleaning in that service area starting off with brad needs to be put back somewhere in a room by himself maybe John can be close to him and find someone that cares about customer and there service needs towards there vehicle and if u have to rent a car from a rental company they will refuse to pick you from there u have hope the rental car agency has a shuttle to get u to the dealership to pickup your vehicle brad will not send the shuttle van to get u that's how poor his management skills is they got that fancy facing of Leith Chrysler Jeep service on the building front it's all looks means not a dam thing when u them to write up a repair order they treat people like they are some kind of animals I wouldn't leave a pet with them to watch they try to kill it and they care nothing about safety of your vehicle concerns it's been noted in a previous review here such a sad where is the corporate headquarters for Leith or a phone number fca think needs to see how they treat there customers they give them money to keep that dealership going no service no sales that dealership would shut down in a heartbeat get it together Leith other dealers are going to say how awful u are when the fix customers vehicles that u pretend u fixed and lied that u did not a dam thing u did but lied read more