Took over 3 hours to do an oil change and plug a tire. Staff & technicians have no sense of urgency…read moreor care to get work done in a reasonable amount of time. This is not my first poor experience with Thomas Tire & Automotive

1 Star -- Worst Experience Ever at Thomas Tire & Automotive (Southern Pines/Aberdeen)…read more This has been my third time coming back to this shop for the same problem, and I'm beyond done with their carelessness and lack of professionalism. First visit: I paid for an alignment and balance, but my truck still shook around 40 mph and the steering wheel was off-center. Second visit: I came back to have them redo it, but they said it was "too late in the day" and refused to do the alignment. Third visit (today): I brought it back again hoping they'd finally make it right. Instead, they took my truck for a drive without even asking my permission, and when they came back, there was a strong burnt brake smell. I quickly realized they had driven it with the parking brake still engaged. When I confronted the tech, he said my brakes were sticking -- which is completely false because the truck has brand new calipers and pads installed professionally. I told him the smell was clearly from the rear because the e-brake was left on, and he literally said, "It doesn't matter." That comment alone tells you everything about how little care they have for customers' vehicles. After all that, my alignment is still off, my truck still shakes at 40 mph, and my steering wheel is still crooked. I've now wasted three trips, time, and gas, and they still couldn't do the job right. I'll never bring my truck back here again, and I strongly recommend others avoid this location. Completely unprofessional, careless, and disrespectful.

I stopped at Black's Tire & Auto after picking up multiple nails in my tires, expecting a…read morestraightforward repair. Instead they told me they could only patch one tire due to a strict policy, and then quoted over $2,000 for four new tires. It felt as though there was no flexibility or real effort to help, and the experience felt pushy and impersonal. It was unpleasant during an already less than ideal situation. The staff didn't offer any guidance or alternatives, and I left feeling like the only priority was making a sale. Definitely not the service I expected, and easily enough, I found another local mechanic for me who resolved the problem within 30 minutes for less than $100. Call around first before encountering a scenario like this.

I was extremely disappointed with my experience. What should have been a straightforward tire…read morechange ended up taking almost six hours. There was very little communication about the delay, and I was left waiting far longer than anyone would reasonably expect for such a basic service. I understand that busy days and unexpected issues can happen, but customers deserve honest updates and realistic time estimates. Waiting nearly six hours for a tire change is unacceptable and shows a lack of respect for customers' time. I hope the business improves its scheduling, communication, and overall efficiency so others don't have the same frustrating experience.

I just want to leave this review with hopes that no one ever takes their car to Walmart Auto Care…read moreCenter in Laurinburg, NC especially if you want it. I had just purchased a 2021 Hyundai Sonata 3 months prior to this visit and was taking it here to get the oil changed to protect my purchase. While there the mechanic notified me that in addition to the $50 I was quoted, it would be an extra charge of $10 for a different oil filter that my vehicle required. I agreed and paid the extra charges. Thinking everything was ok, I left and 3 days later I get a icon on my dashboard notifying the oil was low. After my husband opened the hood there was oil blown out everywhere and all the oil I had just paid for was now leaked out. After getting another mechanic, he stated they used the "wrong" filter in which I had paid an extra $10 for which caused it to leak out. I called numerous times to asking for the manager in which the name kept changing of who that was by the service rep that was answering the phone. I even called corporate and still haven't had anyone reach out to me regarding this error which could've caused significant damage to my vehicle. So I've basically paid twice for a oil change and never once spoke with anyone to get a refund. I will never go here again.

3 out of 4 times has absolutely awful. The first time was great, so I keep chasing that rainbow…read more... The second time, after 4 hours and me being the only vehicle in the shop, the one person working in there had a mental breakdown....so I left. The third time they said it was a 30 minute wait. It took 3.5 hours. The fourth and final time, which is right now.... is now going on 3 hours after being told 10 minutes. I quit Wal Mart.... Amazon, Jiffy Lube, Lowe's, and Harris Teeter....will take a bit longer to get around, but at least I can keep my soul.

They always get you in and out! And comes with a car wash. I love coming here. I find them to be…read morehonest

Good customer service, technicians had patience with me and provided clear data about my vehicle…read morewith written reports.

I sought out Bulloch's assistance with a tricky installation of a running light. Very…read moreknowledgeable and friendly. They were able to have me in and out in 20 minutes and charged a very reasonable fee. The mechanic also pinpointed a damaged for light and offered advice of how to fix it.

Are you looking for an honest mechanic, this is where you need to go. Dave has been working on my…read morefamily's cars for years. He is the best! He won't try to sell or recommend you something you don't need.His rates are reasonable too, and has saved me hundreds of dollars on repairs compared to other mechanics or dealerships in the area. He will definitely let you know if he discovers problems with your car that need to be addressed, without the high pressure you get from fancy dealerships. He knows cars period. Since his shop is small, if it's a complex problem that he can't repair at his shop, he'll make recommendations. Very trustworthy!

I will be going here from now on. We got to stay in our car. It took less than 15 minutes. I drive…read morea mini Cooper so it's usually around $120.00 for an oil change. They charged me $76.00. They checked and adjusted my tire pressure, blew out my air filter, and checked all fluids. They said I could come back and have fluids and tire pressure checked for free anytime. They offered us a cold bottle of water. On top of all this, they were so professional and friendly. Why go anywhere else. They also have a rewards program where you get a free oil change after so many times going. Highly recommend.

I received great service at Costa Oil today! James and David were exceptionally nice and they…read moreexpeditiously changed my oil while I waited in the car. I had my dog with me and they even brought out a milk bone for her. I felt the price was fair and plan to be back in 7,500 miles!

After relocating to Southern Pines in 2024 I have been searching for someone who could match my…read moreattention to detail when it comes to my cars. The search is over!!! Rah and his AMAZING team at Rah's Auto Spa showed up at my driveway on time and proceeded to knock it out of the park! I have a 6 and an 8 year old son who both play baseball and with all of the recent rain, my car had never been so dirty. They were professional and their pricing is half of what I would have expected for the job they did. I will be using them exclusively going forward! If you're looking for the best mobile auto detailing company in the Sandhills, I would strongly recommend giving them a try!!! (Only wish I had taken before pics.)

The staff was extremely professional and did a fantastic job detailing both my husband and I's…read morevehicles! Their attention to detail and customer service is unmatched!